If you’re even a not-so-frequent traveler, you may have experienced that inconvenient moment at the baggage claim at least once. The bags for your arrived flight start flowing onto the carousel and one by one, they’re picked up by your fellow passengers. The crowd vanishes in correlation with the number of bags on the belt and soon it’s just you and a few other lefts – as the carousel grinds to a halt. You are disappointed by now realizing that your bags didn’t arrive with you. It is important to report your issue with American Airlines lost and found department, as the airline works together to make things right for you.
Let’s understand how American Airlines consider lost baggage –
- As per AA lost and found policy, the airline declare a bag lost between five and fourteen days after the scheduled arrival
- Passengers’ bags that are declared lost also depend upon the flight itinerary (domestic or international), whether there are other airlines involved in the American Airlines’ itinerary, the American Airlines lost and found searching mechanism, and other circumstances.
- In certain cases, the missing baggage may be subject to enforcement action by DOT, if the AA lost and found team refuses to consider baggage lost after it has been missing for a considerable period of time.
Responsibilities of American Airlines Lost Luggage Team
It is highly unlikely that the AA lost and found team can’t locate your checked baggage within 72 hours, as passengers are required to fill the American Airlines baggage lost and found form via the baggage issues section on the airlines. Here are the responsibilities that must be fulfilled by the airlines, if the passenger lost his/her luggage on the American Airlines operated flight –
- Once the American Airlines lost and found team determine that your baggage is lost, passengers are entitled to get the compensation – subject to depreciation and maximum liability limits
- The American Airlines center lost and found team would offer a refund if the passenger paid the fees for any checked or additional bags.
- Passengers need to submit the receipt or other proof of valuable items that were in the lost baggage.
American Airlines Baggage Claim Liability
AA lost and found baggage liability for domestic flights – For all domestic flights operated by American Airlines, the Department of Transportation (DOT) allows American Airlines lost and found teams to limit the liability for lost, damaged, or delayed baggage. The maximum liability claim offered by the AA lost and found team would be 3800 USD.
AA lost and found baggage liability for international flights – For all international flights operated by American Airlines, the maximum liability offered by the American Airlines baggage lost and found team is 5800 USD.
American Airlines Baggage Claim Area
It is very important for the passengers to report the missing baggage issues and file a claim within the time period listed below. Passengers can file checked bag-related issues at the AA lost and found baggage claim area.
If you’re at the airport –
- If you have issues with your checked baggage or you haven’t received the baggage yet and you’re still at the airport, passengers need to report it to the American Airlines lost and found customer service desk. American Airlines will examine the passenger’s concern, and generate a reference number. Add to that the passenger needs to complete the American Airlines lost and found form.
If you’ve left the airport –
- For flights within the US, Puerto Rico, Mexico, and the Caribbean – passengers need to report issues with the checked bag to the American Airlines baggage claim area at the airport. Passengers need to report the missed baggage within 24 hours of the scheduled arrival.
- For international flights – Passengers need to report issues with the checked bag at the American Airlines baggage claim area within 7 days of arrival, or 21 days if their baggage is delayed. Passengers need to report American Airlines baggage lost and found issues in writing.
AA Lost and Found Waiver and Rebates
Travelers who paid baggage fees on the flight operated by American Airlines during flight booking are eligible for the rebate in the form of an e-travel voucher for the same amount as baggage fees within the first 12 hours from the reported delay. To be eligible for the American Airlines lost and found claim –
- Passengers must have paid baggage fee for the flights operated by American Airlines, and have a confirmed reservation
- An E-travel voucher would be paid for the per missing items
- The e-travel voucher would work as a travel credit and remains valid up to one year from the date of issuance
- In order to request the rebate passenger need to fill up the AA com lost and found form
Passengers can get the rebates once they report the missing checked bag. Here’s how you can report the checked bag –
- Report AA Baggage lost and found desk for the unchecked items – In case any passenger has lost the items carried on board at the time of travel, the American Airlines baggage claim will make every effort to return to the passenger as quickly as possible. To report the unchecked items, passengers need to complete the AA com baggage lost and found form.
In addition, American Airlines is not responsible for missing any valuable items such as a camera, smartphone, jewelry, electronic equipment, and fragile items contained in a carry-on bag or hand luggage.
- Report missing luggage with AA Lost and Found Customer Service Desk – If passengers have realized that there their checked bags are missing at the time of arrival, they need to immediately report to the American Airlines baggage claim area or call the American Airlines lost baggage phone number. Passengers need to report the missed baggage within 24 hours of the scheduled arrival for domestic travel and 7 days for international travel.
- Passengers would be issued a File reference number as passengers need to complete the form in order to claim compensation for the missing item
- If the File Reference number was not provided or generated at the time of reporting, please contact the American Airlines baggage claim area.
- Report damaged luggage with American Airlines Customer Service Lost and Found Desk – Passengers need to report the damaged luggage at the arrivals desk before leaving the airport. Passengers would be issued a Property Irregularity Report (PIR) and a File Reference number outlining the damage. Passengers need to submit the claim within 24 hours of the scheduled arrival for domestic travel and 7 days for international travel.
- Submit Expenses with American Airlines Lost Luggage Desk – American Airlines lost and found baggage team will offer a reimbursement due to the delay that occurred in receiving the baggage. Here are all the details your need to know about the expenses incurred under any baggage missing, delay, or baggage circumstances –
- American Airlines offers reimbursement up to 100 USD per day for the next seven days if the checked baggage is delayed.
- Any reimbursement offered would be deducted from the AA com lost and found final claim settlement if the baggage is not located.
- AA baggage lost and found form must be filled to get eligible for the claim.
How to Report a Missed Luggage with American Airlines Lost and Found Team?
For passengers flying domestic or international, here’s what they need to do when American Airlines lose their bags –
- Keep your file reference number handy provided by the American Airlines baggage lost and found team. You must have received Property Irregularity Report (PIR)
- Passengers need to keep the receipt if they have to replace the necessary items. These include items like toiletries or undergarments – essential items that were in your checked bags and passengers can’t do without for a few days. Once they file a claim with the AA com lost and found team, they get reimbursed for these expenses.
- Passengers also need to assemble the detailed list of contents included in the lost baggage. Passengers need to present the receipts or other proof of items.
- Passengers would be filing a claim with American Airlines for the compensation which included the receipts and documents for the articles of the luggage as well as expenses resulting from the loss of the baggage, such as the lost or replacement items.