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Play Airlines cancellation policy allows passengers to make affordable and flexible changes to their travel plans, ensuring a hassle-free journey. Let’s talk about what it takes to cancel a Play Airlines reservation and the rules and regulations associated with it – 

  • Play Airlines offers the Economy Light and Economy Standard fares that allow a refund of the government-imposed taxes and fees only and is subject to Play Airlines cancellation fee. The Economy Flex fare is refundable and is subject to 200 USD, and upon cancellation, passengers would get a refund of the remaining value of the airfare. This Play Airlines flight cancellation would be applicable for domestic flights.
  • In the case of international flights, Play Airlines ticket cancellation requests restricted on Economy Light, Economy Standard, and Play Premium fares. However, Economy Flex is refundable minus the Play Airlines cancellation fee. The Play Premium Flex fare is refundable for the wholly unused fare. Any partially used ticket is non-refundable, as per Play Airlines cancellation policy. 
  • Play Airlines ticket cancellation policy applicable only on flights booked via flyplay.com. The Play Airlines cancellation request applied to the flights operated and marketed by Play and must start with the ticket stock number 459.
  • If Play Airlines cancel the flight, the reservation becomes invalid immediately after the completion of the concerned flights. The only case in which this Play Airlines cancellation rule does not apply is when the passenger previously rebooked the flight before scheduled departure.

Play Airlines Cancellation Rules and Regulations

Here are the following rules associated with the Play Airlines flight cancellation policy

  • As per Play Airlines flight cancellation policy, in the case of domestic flights passengers need to cancel the flights up to 2 hours prior to the scheduled departure, and 3 hours before the international flight departure. Passengers unable to cancel Play Airlines flight within the stipulated time may result in forfeiture of the travel. Hence no refund would be possible under any circumstances. 
  • Right to cancel Play Airlines reservation – The airline reserves the right to cancel the passengers’ flight booking, and void ticket and may request additional payment in the form of Play Airlines cancellation fee, the event where the mode of payment submitted in support of is not validated. 
  • The Play Airlines reservation cancellation may occur if passengers fail to complete the check-in formalities or fail to present themselves at the boarding gate by the deadline stipulated. Where passengers are unable to board the flight up to 45 minutes prior to the scheduled departure, the Play Airlines will cancel your flight.
  • In case the passenger does not wish to travel for the flights originating to and from the United States, they must cancel the flight within 24 hours of purchase and the scheduled departure must fall at least 7 days in advance at the time of cancellation. 
  • In the event of Play Airlines cancellation and delay, the airline will try to accommodate passengers on the earliest available flight possible and offer refreshments and meals to mitigate passenger’s inconvenience. Passengers are also entitled to Play Airlines flight cancellation compensation or associated cost incurred in accordance with Play Airlines cancellation policy.

Play Airlines 24 Hour Cancellation Policy

With Play Airlines, passengers can cancel the flight and claim the full refund of the ticket value within 24 hours from the date of purchase provided the scheduled departure date must fall beyond 7 days or more at the time of cancellation. Here are the important aspects of the 24 hours cancellation policy – 

  • Play Airlines 24 hour cancellation would be applicable on the restricted as well as non-restricted fare. 
  • Group bookings under the 24-hour cancellation policy is not applicable.
  • Any Play Airlines booking made with Gift Certificates, Future Travel Credit Vouchers are not covered under Play Airlines Cancellation Policy 24 hours
  • Play Airlines cancelation refund will be credited within 7-10 days and would be credited in the original form of payment.

Play Airlines Reward Ticket Cancellation Policy

Here’s the overview of the Play Airlines ticket cancellation policy for the reservation booked with the reward miles program – 

  • Flight reward cancellation may be subject to a non-refundable Play Airlines flight cancellation fee depending on the fare option and the class of service selected. 
  • Play Airlines ticket cancellation request of the flight reward itinerary can be made up to 2 hours prior to the scheduled departure for domestic, and 3 hours for international flights. 
  • Unable to cancel Play Airlines flight within the stipulated time result in forfeiture of the reward ticket, this remains no longer valid for travel or points reinstatement. 

Play Airlines Cancellation Fee

As travel plans change unexpectedly, Play Airlines offers the possibility of cancelling the ticket and obtaining a refund, depending upon the trip type, and the fare purchased – 

No of DaysCancellation within 72 hoursCancellation 72 hours and above
Within the United States150 USD100 USD
Canada, The Caribbean, Mexico, and South America195 USD150 USD
Europe sector – Within Istanbul225 USD200 USD
Europe sector – Codeshare flights225 USD200 USD

How to Cancel a Flight with Play Airlines?

Passengers can cancel the Play Airlines reservation through the online booking platform, over the phone, as well as the Play Airlines counter at the airport. Let understand the navigation process one-by-one and how passengers can cancel their booking via the following three methods

Play Airline Flight Cancellation Online

Follow these steps to cancel your Play Airlines reservation online –

  • Visit flyplay.com and navigate to the My Trip Section
  • Enter the six-digit flight confirmation number/13-digit e-ticket number along with the last name of the passenger.
  • Select the flight itinerary that needs to be cancelled. Click on the CANCEL button to proceed.
  • In the case of a non-restricted fare, passengers can see the flight refund value displayed on the screen. In case of a restricted fare, the amount would be converted in the future travel credit and remains valid for one year from the date of booking.
  • As per Play Airlines cancellation policy, any flight cancel request is subject to Play Airlines cancellation fee.
  • Once the cancellation is done, the passenger will receive the Play Airlines cancellation confirmation on the registered email address.

Play Airlines Flight Cancellation Over the Phone

Follow these steps to cancel your Play Airlines reservation over the phone –

In case the passenger is unable to cancel their reservation online, or booked a fare type which the airline does not permit online cancellation, they can call Play Airlines cancellation phone number , and speak to one of our airline’s executives. All you need to do is –

  • Provide the six-digit booking reference or the ticket number associated with the passenger who needs to cancel the reservation
  • Check to see whether your Play Airlines booking is eligible for a refund or a travel credit
  • In case of a non-restricted fare, passengers can see the flight refund value displayed on the screen. In case of a restricted fare, the amount would be converted in the future travel credit and remains valid for one year from the date of booking.
  • As per Play Airlines cancellation policy, any flight cancel request is subject to Play Airlines cancelation fee.
  • Once the cancellation request is completed, passengers will receive the confirmation on their registered email address, as well as the future travel credit voucher.

Play Airlines Cancellation at the Airport Counter

Cancellation at the Airport Counter

If you’re making the last-minute Play Airlines flight cancellation, passengers should note that cancellation requests must be placed up to 2 hours before for domestic flight and three hours for international flight prior to the scheduled departure. All you need to do is –

  • Head to the departure airport and visit the Play Airlines flight booking counter.
  • Provide your booking details to one of the Play Airlines flight executives.
  • Check to see if your reservation is eligible for cancellation. If it is, check how much refund is permitted on your fare rule, as per Play Airlines flight cancellation policy.
  • In case of a refund, if you made your reservation with cash, the airline will offer a cheque, or the e-credit voucher only to the passenger associated with the booking.
  • Once the cancellation request is completed, passengers will receive the confirmation on their registered email address, as well as the future travel credit voucher.

Play Airlines Cancelled Flights

Though Play Airlines strives to be one of the most on-time airlines in the world, at this time the delay and cancellation may happen for a reason. When happiness, when a Play Airlines flight is delayed or cancelled, depends on the circumstances of the flight interruption? Let’s find out what can expect from the following situations – 

When Your Reservation is Outside Play Airlines’ Control

The Play Airlines flight is cancelled or delayed due to reasons outside the airline’s control. For example, in case of a bird strike, a guest has medical issues or severe weather interruptions such as snowstorms that may interfere with the scheduled flight operation – 

As per Play Airlines cancellation policy, if the flight is cancelled or delayed for 3 or more hours due to reasons that are not under the airline’s control – 

  • Play Airlines will offer a confirmed reservation on the earliest flight available as possible either on a flight operated by Play Airlines or non-Play Airlines. 
  • The airlines will offer the flight on the same route from the nearby airport and departing within the nine hours of the event that caused the delay.
  • If both the options are not available, Play Airlines offers a flight with another airline within the same class of service from the nearby airport and is departing within the nine hours of the event that caused the delay within the same route.

When Your Reservation is within Play Airlines’ Control

The Play Airlines flight is cancelled or delayed and is within the airline’s control but the delay or cancellation occurs for safety reasons. For instance, the airline may delay or cancel a flight if there is an unexpected technical issue or failure with the scheduled aircraft – 

As per Play Airlines cancellation policy, if the Play Airlines flight is delayed or cancelled for three or more hours but which is within the airline;’s control but required for the safety of the passengers – 

  • Play Airlines will offer a confirmed reservation on the earliest flight available as possible either on a flight operated by Play Airlines or non-Play Airlines. 
  • Play Airlines cancelled flight event, the airlines will offer the flight on the same route from the nearby airport and departing within the nine hours of the event that caused the delay.
  • In case Play Airlines arranges a new flight in a lower class of service, passengers get a refund on the difference in the cost of the applicable portion of the ticket. 
  • In case the passenger refuses to travel on the Play Airlines’ arranged flight, the refund in lieu of the unused portion of the fare. 
  • If passengers are informed of Play Airlines flight cancellation within 12 hours prior to the scheduled flight departure, and passengers have waited two hours after the scheduled departure time, the airline will offer meals and refreshments and access to communication in relation to the passengers waiting time. 

Play Airlines Ticket Cancellation Compensation

Play Airlines Cancellation Compensation

As per Play Airlines ticket cancellation policy, if due to a situation within the airline’s control the flight gets delayed three hours or more, passengers entitles to receive the Play Airlines cancelled flight compensation, unless – 

  • Passengers do not have a confirmed Play Airlines flight booking or travelling on a special fare that is not available to the public
  • Passengers are informed of the Play Airlines flight cancellation or delay at least 14 days before the scheduled flight departure
  • If the flight was delayed or cancelled due to the situation outside Play Airlines’ control
  • If the passenger has already been paid boarding denied compensation
  • The passenger fails to file a claim within one year of Play Airlines ticket cancellation or due to the delayed flights.

Play Airlines cancellation compensation depends upon the flight distance and the arrival time at the passenger’s final destination – 

  • 400 USD if the flight distance is within 1500 km, and is arriving between 3 and 6 hours
  • 600 USD if the flight distance is between 1500 km and 3500 km, and is arriving between 6 and 9 hours
  • 900 USD if the flight distance is more than 3500 km, and is arriving 9 hours or more.

Play Airlines Refund Policy

In case passengers are unable to use their purchased Play Airlines flight booking and need to cancel it, passengers may get eligible for a refund depending upon the fare rule associated with the ticket. Here are the important considerations from the Play Airlines refund policy – 

  • If the passenger booked an airline through Play Airlines booking channels, they can cancel the ticket and are subject to Play Airlines cancellation fee. The remaining value of the fare credited as the Play Airlines refund either in the form of travel credit or credited back into the account in 7-10 business days. 
  • Passengers will receive a full Play Airlines cancellation refund if the reservation is made within 24 hours of purchase provided that the scheduled departure date must be within 7 days at the time of Play Airlines flight cancellation request. 
  • Every Play Airlines cancellation will result in the issuance of a full refund minus the Play Airlines booking cancellation fee. 
  • As per Play Airlines refund policy, if the flight booking was made with any third-party travel website or agency, passengers must contact the point of purchase for the Play Airlines flight cancellations refund. 
  • As per Play Airlines cancellation policy, the refund is only possible if the fare rule associated with the booking allows one, and/or if a passenger booked a flight with Play Airlines cancelling insurance that meets the relevant criteria. Passengers must note that different conditions may apply for different fare types and classes of service. 
  • Passengers will be promptly issued a Play Airlines cancellation refund with respect to tickets purchased by credit card, the said refund reflects in the credit statement in 7-10 business days.

New Play Airlines Refund Update

Here are the new consideration about the Play Airlines refund policy – 

  • As per Play Airlines refund policy, all the flight tickets purchased with cash or any other payment modes other than credit cards, the Play Airlines trip cancellation refund issued in 20 business days either via cheque or a bank transfer to a person who paid for the ticket or the name of the passenger who is ticketed. 
  • As per Play Airlines cancellation refund policy, the refund would be made to the person who paid for the ticket upon presenting satisfactory proof of payment. 
  • Play Airlines reservation was paid by a person other than the passenger who is ticketed, the flight reservation indicates a restriction on the refund. In such a case, the Play Airlines cancellation refund would be issued to the person who paid for the ticket. 
  • Play Airlines cancel flights, or fails to operate as per the schedule, or fails to stop at the passenger’s destination or stopover, that causes the passenger to miss the connection, the Play Airlines cancellation refund apply to the unused portion of the fare. In case no portion of the ticket is used, the Play Airlines refund would be equal to the amount of fare. 
  • As per Play Airlines flight refund policy, the airline has the right to refuse a refund if the cancellation made after the expiry of the validity date. 
  • Subject to the foregoing Play Airlines refund provision, the refund will credited in the same currency as booked.

Play Airlines Cancellation Policy – Frequently Asked Questions (FAQs)

Depending on the pricing terms of your ticket, there may be fines and costs associated with cancelling your reservation. You can find out whether cancellations will result in penalties or additional taxes if you cancel using the My Trip section of flyplay.com.

Depending on the pricing terms of your ticket, there may be a cancellation penalty and the costs associated with cancelling your reservation. You can find out whether cancellations will result in penalties or additional taxes if you cancel using the My Trip section of flyplay.com.

Yes, depending upon the fare rule associated with your booking, you can make modifications online through Manage your booking (opens in the same window) even if you have utilised a portion of your booking. Play Airlines refund is applicable only on the unused portion of the ticket.

You can cancel your Play Airlines reservation by going online, calling Play Airlines call centre, or visiting the airport counter. This method will require your reservation number, and a Play Airlines cancellation fee will be charged.

Yes, in case the passenger does not wish to travel for the flights originating to and from the United States, they must cancel the flight within 24 hours of purchase and the scheduled departure must fall at least 7 days in advance at the time of cancellation.

A credit note will be sent to your email address if you are eligible for a refund as a result of a change made on flyplay.com. From the date of issue, this credit note is good for one year (i.e. from the date the passenger cancelled their booking). This credit note can be used to pay for future Play Airlines travel and is not reimbursed under any circumstances. 

To use this credit note for future Emirates travel, please contact Play Airlines customer service phone.

Passengers will be promptly issued a Play Airlines cancellation refund with respect to tickets purchased by credit card, the said refund would be reflected in the credit statement in 7-10 business days.

No, any Play Airlines changes you make on the website will affect everyone in your reservation. You must contact us at Play Airlines flight cancellation phone number.

To request a refund on a ticket you haven’t used, go to the My Trips section and cancel the ticket, then fill out our refund form. The airlines will refund the card you used to purchase your ticket, depending on the terms of your fare.

You might also save your ticket and use it for another flight later as a future travel credit. These  tickets may be extended in validity and made more flexible, so you may not need to cancel. Here you can see all of your ticket options – 

  • Check the terms of your fare if you wish to continue with the refund.
  • Some tickets are non-refundable once you’ve begun your journey; others may be subject to a Play Airlines cancellation fee or just a portion of the money may be reimbursed.

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