Situations may arise when passengers may need to cancel their air tickets for multiple reasons. Understanding this, the Neos Air cancellation policy has been made. The policy of this carrier includes an easy cancellation process followed by a transparent compensation and refund policy. Customers, therefore, are required to know the cancelation policy of Neos Air so that they can explore all the possible options for refund and compensation. 

Neos Air Cancellation Policy

Neos Air Cancellation Rules

According to the Neos Air ticket cancellation policy, the cancellation rules are to be followed during the cancellation of a ticket. The cancelation rules are set as per the EC 261 law that deals with the rights of air passengers. 

The following are some cancellation rules of Neos Air that are useful for customers. 

  • Cancelation will incur a charge in case a ticket is canceled after 24 hours of booking.
  • The charge will be based on the time, type, and class of the ticket purchased.
  • If a ticket is canceled due to poor health or family mourning, one can reach out to Neos Airways by writing a mail to [email protected]
  • A person can always reach out to the customer care service in case of a Neos Air ticket cancellation on medical grounds or relevant issues. In that case, a person can email supporting documents to the address mentioned above. In the email, one must also mention the PNR or the reservation code as the subject.

Neos Air 24 Hour Cancellation Policy

The airway offers a 24-hour cancellation policy. According to the Neos Air 24 hour cancellation policy, any air ticket can be canceled with a full refund within twenty-four hours of purchase. However, the ticket has to be booked at least a week before the time of departure. This 24-hour cancellation policy applies to all fare bookings. 

Neos Air Cancellation Fee 

The company charges a Neos Air cancellation fee of $100 to $500 if a ticket is canceled after 24 hours of its booking. In case a ticket is canceled within 24 hours of the time of departure, the airway will charge any amount from $100 to $400. 

Neos Airways Cancelation Methods

As per the Neos Air cancellation policy, the methods of air ticket cancellation are mainly of two types, the online and offline methods. Customers can take up either of the methods at their convenience. 

Method 1: Website Cancellation 

The passengers may visit the Neos website to cancel their tickets. The process of canceling the tickets requires the name and booking reference of the customers.  To know how to cancel Neos Air flight tickets, passengers can simply follow the instructions provided below:

  • Visit the official website of Neos Airways. 
  • Passengers are requested to sign in or log in.
  • Then one should select the tab “My Trip”.
  • Please select the reservation you intend to cancel.
  • Press the “Yes, Cancel” button, to cancel the booking.

Method 2: On-Call or via Email 

As per the cancellation policy, the airline also offers an offline method of ticket cancellation. This method is mainly useful for customers who are facing some difficulties in canceling a ticket. The following are the options for the offline method of ticket cancellation.

  • One may reach out to Neos Airways Reservation Department by dialing a toll-free number. The reservation team will then guide the passengers for their smooth process of ticket cancellation. 
  • If a ticket is bought through an agent, the customer is requested to contact that particular agent and the cancellation process will be initiated through that agent only. It must be noted that an agent may charge an extra amount to cancel a Neos Air flight ticket.  

Neos Air Refund Policy

The refund policy has been made as per the law on air passenger rights of the EU. Therefore, customers are required to follow a simple and hassle-free refund process in order to receive their payment. Usually, a refund is in the form of money or a replacement flight ticket. 

The following information will help customers regarding the Neos Air refund policy.

  • A full refund is offered if a customer cancels a flight ticket as per the norms of the 24-hour cancellation policy. To process a refund, one may visit the official website of Neos Airways and claim for a refund online.
  • A request for a refund can only be placed if the customer has received an email confirming a Neos Air cancel flight ticket. 
  • The refund amount will be based on the type of ticket for instance refundable or non-refundable tickets.
  • A refund may be offered even in case of the cancellation of a non-refundable ticket. For that, a customer can send an email requesting consideration on certain grounds like severe health or mourning. 

Neos Air Compensation Policy 

The Neos Airways compensation policy is based on the EU law that ensures essential care and also monetary compensation for air passengers. Neos Air cancellation policy offers compensation to customers if a flight gets canceled or delayed by the airways itself. The following are the norms set by the compensation policy of the airline:

  • If a flight gets canceled when only less than 14 days are left to depart, a customer is eligible for compensation. The amount of compensation is determined based on the distance to be covered by the ticket. The compensation amount may reach up to even $ 700.
  • A replacement flight ticket can be given as compensation. However, if the time of the replaced flight is almost the same as the canceled flight, then no other compensation will be offered.
  • In case of reasons that go beyond the control of the airlines, no monetary compensation will be provided. However, as per the Neos Air cancellation policy, customers will be offered refreshments and accommodation if required. 
  • Compensation of up to 250 Euros is given for flights covering under 1500 km, 400 EU are given for flights over 1500 km, and non-internal EU flights covering a distance of 1500 to 3500. Up to 600 Euros are paid for non-internal EU flights covering over 3500 km. 


The Neos Air Cancellation policy is made for making air journeys for customers smooth and hassle-free. Therefore, the policy is transparent and consumer-centric. Neos Air can easily be reached by its esteemed customers and cancellation can be smoothly done.

Frequently Asked Questions – FAQs

Can you Cancel Neos Air within 24 hours?

A Neos Air booking can be canceled within 24 hours of purchase. The Neos Air 24 hour cancellation policy gives this flexibility. Often, it may happen that a person has incorrectly entered the name, time, or date of the requested flight. Under such conditions, he/she can cancel the ticket purchased within 24 hours to avoid any charges. One can get back the entire booking amount when the cancellation is done within a day.

How do I cancel my flight on Neos Air?

One can cancel a Neos Air flight by directly visiting the official website of the airline. Or, one can write an email directly to the airlines booking department at [email protected]. Also, booking can be canceled by dialing the toll-free number. Customers are requested to contact the travel agent if booked through them.

How much does Neos Air charge to cancel a flight?

Neos Air ticket cancellation charges vary concerning the type and class of tickets. For instance, charges will be less in the case of refundable tickets while they would be more for non-refundable tickets. Again, the Neos Air cancellation fee of the Economy class ticket will be different from that of a Business class ticket. No charge is incurred when a ticket is canceled within a day (24 hours) of its booking.

What happens if Neos Air cancels my flight?

You will get compensation in case Neos Air cancel flights. The compensation will be usually in the form of offering a new air ticket to another flight. However, a customer can always ask for a refund when he/she is not ready to take up the replaced flight. Given that the time of departure of the replaced flight is almost the same as that of the canceled flight, Neos Air will not offer any monetary compensation. Also, no amount will be paid if a flight is canceled due to reasons that are not in control of the airways. 

3 thoughts on “Neos Air Cancellation Policy
  1. mohamed Habib on Reply

    Hi Sir
    greetings from Cairo, it supposed to travel with you from Cairo to MXP but I was denied by the counter according to your instructions to not accept any type c schengen Visa issued by another country
    , however I visited Netherland, Belgium , Greece and France.

    now how can I refund my money ?

  2. Charanjit on Reply

    My flight is canceled which I booked on 2nd Jan 2023 …it was emergency flight for me to come to India. I was not given any information about cancelation. Please help me to refund my cancelation .
    Hope you understand.

  3. Gee on Reply

    I have canceled my flight, and it’s 2 months, and I still haven’t received my refund I would never travel with this airline again

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