Qatar Airways cancellation policy offers the most flexible and affordable flight cancellation that helps passengers save money anytime during travel. 

This post contains all the information about the guidelines, and rules that you should keep in mind before requesting a cancellation. 

In addition, you will also get all the information related to cancellation which is attributed directly to the airlines. Check all the detailed information about the cancellation, flight cancellations compensation, 24-hour cancellation policy, refund policy, and much more.


Main Highlights of Qatar Airways Cancellation Policy

You can request Qatar Airways flight cancellation up to 3 hours before scheduled departure for international flights. The request can be made 90 minutes before for domestic flights.

Just like the above, there are other rules and guidelines you should know before making a hassle-free cancellation request – 

  • Any flight reservation purchased with reward points or miles does not cover cancellation as per the airline’s policy.
  • Passengers canceling the reservation after 24 hours of purchase can avail of a refund. This is for the unused portion of the ticket minus the applicable cancellation fees.
  • Certain fare rules associated with your flight booking do not allow cancellation after the scheduled departure. The entire booking value may be forfeited. No refund can be claimed by the passenger, under any circumstances. 
  • Considering that the fare is non-refundable then no part of the fare is eligible for a refund upon cancellation.
  • The most restrictive Qatar Airways cancellation policy would be applicable when the booking includes two or multiple fare conditions. 
  • In some cases, the passenger may be denied boarding for not having a valid travel document or permit. Then an applicable Qatar cancellation fee and no-show fee would be collected.
  • Sometimes a passenger may make multiple demands for Qatar Airways flight change request on the booking. Then the most restricted or highest cancellation fee might be applicable among all the reissued fares. 
  • No cancellation request would be applicable when the request on the booking is made after 12 months from the date of scheduled departure. 
  • In certain fares, both non-show and cancellation fees would be applicable.

Qatar Cancellation Policy 24 Hours

Under the Qatar Airways 24 Hour Cancellation Policy, the airline will offer a full refund to each passenger. In addition, no cancellation fee would be applied provided that the scheduled departure date must be 7 days or more at the time of cancellation. 

You need to keep certain points in mind before making a cancelation of your booking within 24 hours of purchase – 

  • Refundable and non-refundable tickets qualify for the full refund under this policy, regardless of the trip type and the class of service booked. 
  • Qatar Airways 24 Hour Cancellation policy offers a full refund to those tickets which are booked directly with the airlines.
  • The 24-hour cancellation policy is only valid for passengers traveling to or from the US, Canada, and passengers with a US passport.
  • The said policy is not applicable on the flight reservation booked with Future Travel Credit, eGift vouchers, and Electronic Gift Certificates.
  • Reservations booked with frequent flyer rewards or mileage are not covered under Qatar Airways 24 hours cancellation. 
  • Any PNR or booking reference that contains more than 9 passengers is not eligible for cancellation under 24 hours. 

Qatar Airways Free Cancellation

You can also request a free cancellation with the airline. No cancellation fee would be collected. Here are the following scenarios that help you 

  • Passenger requesting the cancellation within 24 hours of purchase.
  • In case of a death of an immediate family member, passengers may request cancelling anytime before the scheduled departure. You need to submit the death certification as proof of validation.
  • Any flight that is delayed for 5 or more hours, passengers can claim a refund on the unused portion of the ticket in case they refuse to opt for an alternative flight.
  • The flight is cancelled by the airlines and the flight disruption was directly under the airline control, then cancellation may be free.

Different Procedures to Cancel Qatar Airways Ticket

Qatar Airways flight can be cancelled online, through mobile app, through customer Service as well as at the airport to – 

Cancel Qatar Airways Ticket Online – Flights that are booked on qatarairways.com can be called via Manage Booking section. The said request is subject to airline penalty and surcharges that need to be paid online. Here’s how you can navigate the cancellation request online – 

  • Visit the site and retrieve the booking using the “Manage My Trip“. 
  • Enter the booking credential in the relevant field to proceed.
  • Choose the light segment that you would like to cancel. 
  • Confirm the selection with a reading consent page.
  • The refund amount will be displayed on your screen.
  • Complete the cancellation process by submitting the Qatar Airways online refund request form.
  • You will receive a confirmation mail from the airline on your registered credentials (mobile number and Email ID).

Cancel Qatar Airways Ticket via Call – In some cases, the passenger may face issues in canceling tickets online. So, the airline cancellation via Customer Service is available. For canceling tickets with the airline’s executive over the phone, you have to pay the airline penalty and other service fees over the phone. 

Cancel Ticket at the Airport Counter – When you choose to cancel a ticket at the airport counter, it can be done at your departure airport. You can do so up to 3 hours before the scheduled departure.  The airline will refund your amount after deducting both service fees and cancellation fees. After deduction, the rest of the amount will be transferred to your account within 1 to 3 weeks.


Qatar Airways Cancellation Fee

The airline may not impose any cancellation fee within 24 hours of making the booking. Outside this duration, the airline’s penalty would be:

Fare Component Cancellation Fee (In USD)No-show cancellation (in USD)
Published Fare200100
Discounted Fare250Does not Apply

Qatar Airways Cancels Flights

Qatar Airways Cancelled Flight

Though airline strive to not cancel or delay the flight, but sometimes it may happen for reasons – 

  • Beyond the control of Qatar
  • Within the airline’s control

Beyond the Control of Qatar – Your flight may be cancelled or delayed due to reasons outside the airline’s control. For instance, a bird strike may have delayed the flight schedule. Sometimes, guests need to be disembarked due to the medical emergency. Or, weather events like snowstorms may create a huddle.

When the airline delayed a flight for 3 or more hours. As per the Qatar Airways cancellation policy, the airline will – 

  • Provide an alternate flight for no additional charge.
  • If the flight is not available, the airline will offer the flight with another airline for the same destination as booked. 

Within the Airline’s control –  Your flight can be cancelled for delays for reasons within the airline’s control.

Assuming that the flight is cancelled or delayed for 3 or more hours and is under the airline’s control – 

  • Provide an alternate flight for no additional charge.
  • In case the flight is not available, the airline will offer the flight with another airline for the same destination as booked. 
  • Failure to offer the same class of service by the airline would result in offering the higher class of service to the passenger.
  • Passengers can deny the alternate option and claim for a refund on the unused portion of the ticket.

Qatar Airways Flight Cancellations Compensation

As per Qatar Airways cancellation policy, sometimes you may be denied boarding or your flight is delayed. In other instances, it may get cancelled for at least 3 hours. Then you may be entitled to certain compensation.

Compensating for Flight Delay

In several instances, the passenger is informed of cancellation or delay less than 14 days prior to the scheduled departure. The Qatar Airways flight cancellation compensation will be provided as follows – 

Length of DelayAmount of Compensation (In USD)
3 to 6 hours400
6 to 9 hours700
9 hours or more1000

Standard of treatment – Owing to certain reasons, there may be any flight delay where passengers have been informed less than 12 hours before the departure. They may have waited for 2 hours or more. The airlines will offer meals and refreshments and access to communication, in relation to the length of the flight delay. Passengers will also get – 

  • Hotel and other accommodation
  • Airport transfer, to and from accommodation

Flight Cancellation Compensation

The flight cancellation compensation depends upon the route distance, and the number of days when they were informed about it. 

If informed of flight cancellation 0 to 7 days before departure – The passenger may have been informed between 0 to 7 days before the scheduled departure. The airline offered alternative transportation, and reached the final destination with a delay of more than 2 hours. The compensation would look like – 

Route DistanceLength of DelayAmount of Compensation (USD)
Less than 1,500 kmDeparture at least 1 hour early and Arrival up to 2 hours later125
Arrival at least 2 hours later250
1,500 km – 3,500 kmDeparture at least 1 hour earlier and Arrival up to 3 hours later200
Arrival at least 3 hours later400
3,500 km or moreDeparture at least 1 hour earlier & Arrival up to 4 hours later300
Arrival at least 4 hours later600

Qatar Airways Refund Policy

Refund Policy

As per Qatar refund policy, the said refund would be offered on the unused portion of the ticket, and must be in accordance with the following condition – 

  • Upon presentation of satisfactory proof of payment, the refund will be made to either the passenger named on the ticket or the person who paid for it.
  • In a situation wherein the ticket was purchased by someone other than the passenger named on the ticket and the ticket specifies a refund restriction, the airline will offer the refund to the person who purchased it.
  • Sometimes there may be a case of flight cancellation or the airline may fail to operate a flight according to the timetable. There can be a delay of more than 2 hours for a long-term irregularity or more than 5 hours for a short-term irregularity. Then the passenger is entitled to a refund. 
  • Amount equal to the airfare paid minus the Qatar Airways cancellation fee would be offered as refund. This is given when you have not used any portion of the ticket, as per Qatar Airways cancellation policy.
  • According to the Qatar Airways refund policy, the airline refuses to refund for the said booking when the cancellation request is made later than 12 months after the expiry of the validity of the ticket. 
  • Qatar Airways cancellation refund would be credited back in the same currency as purchased. The currency conversion charges may apply. 

Frequently Asked Questions (FAQs) – Qatar Airways Cancellation Policy

You can cancel the flight ticket and claim 100% refund provided that the flight must have originated to and from the US. Add to that, you have to request cancellation within 24 hours of purchase.

You can cancel a flight ticket, regardless of the fare type outside 24 hours and is subject to the airline’s penalty.

Please contact your travel operator if you have not booked on the airline’s portal. Reservations that are made online can be cancelled via qatarairways.com as well as through the airline’s contact number.

The airline charges 200 USD for the published fare and 250 USD for the discounted fare. Some discounts are not eligible for cancellation.

When you are wishing to cancel tickets without paying a cancellation fee then you must cancel the ticket within 24 hours of booking. When a zero cancellation period lapses then the airline will charge a cancellation fee according to the airline’s policy.

When you cancel tickets on the same day of departure then you will not get any amount as a refund. The airline  allows you to cancel the booking three days from the departure date and after that, you will not be able to secure a refund. The full ticket fare will be forfeited.

Under the airline’s 24 Hour Cancellation Policy, the airline will offer a full refund to each passenger. In addition, no cancellation fee would be applied provided that the scheduled departure date must be 7 days or more at the time of cancellation.

All you need to do is – 

  • Visit the Manage My Trip section on the airline’s website
  • Enter the booking reference to retrieve your booking
  • Select the flight segment to cancel 
  • Submit the refund request to complete the process.

In case of flight cancellation or the airline fails to operate a flight according to the timetable, there may be a delay of more than 2 hours for a long-term irregularity. It can be more than 5 hours for a short-term irregularity. Here, the passenger is entitled for a refund according to the Qatar Airways refund policy.

Should you have booked a non-refundable ticket, then the only way to get a full refund is by canceling the ticket as per the airline’s 24 Hour Cancellation Policy. After the 24 hour window, no refund is initiated to passengers in case they hold a non-refundable ticket.

The airline will not charge a cancellation fee when the ticket is cancelled on the same day of booking even if the ticketing nature is non-refundable.

After the lapse of the risk-free time frame, the airline will charge the total ticket value as the Qatar Airways Ticket Cancellation Fee. No refund is initiated for them.

A passenger may be traveling with non-refundable tickets. He/she may fail to complete the journey due to invalid documents. Then both cancellation fees and No-show fees are charged to them (passengers).

When the flight got canceled by the airlines then no cancellation fee was charged to the passengers with non-refundable tickets.

The airline charges 100 USD to 200 USD as the cancellation fees for the passenger traveling to International routes.

The Qatar Airways Cancellation Policy USA states that they (the airline) will not charge cancellation charges given that the ticket is cancelled due to Covid-19. As the World Health Organisation declared Covid-19 as a pandemic, the airline will not charge any cancellation fee if you are canceling a ticket. This policy is applicable all over the world including the USA.

To connect with customer service you simply need to dial the airline’s toll-free number. It is dedicated to passengers traveling to the USA or Canada and the toll-free number is in many languages.


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2 thoughts on “Qatar Airways Cancellation Policy
  1. Patricia Taylor on Reply

    Due to some unavoidable circumstances, I had to cancel my bookings made with Qatar Airways. I looked for online help to get information about Qatar Airways Cancellation Policy. The airline offers a flexible cancellation policy and I could easily cancel my bookings.

  2. Arshad Muhammad on Reply

    Dear Qatar Airways,

    after accidentally booking the wrong flight per lastminute.com, I would like to cancel and rebook another flight with qatar airways. I have already made a cancellation request which has been submitted as well. But i dont know if it has worked because i didnt get any other information. If you would be so kind to help me out. My dearest gratitude. My flight nuber is LV74LS / JESZGT

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