Hawaiian Airlines understand that your plans may change for plenty of reasons, thus allowing passengers to not only request cancellation at a minimal cost but offer maximum flexibility to ensure hassle-free travel. Here is the complete overview of the Hawaiian Airlines cancellation policy to make travel much easier and ensure a smooth transition – 

  • Hawaiian Airlines Cancel Flight – All flight cancellation requests do not allow tickets to be transferred to another passenger, and do not offer any refund unless otherwise specified. 
  • Hawaiian Air 24 Hour Cancellation – Flight bookings can be cancelled within 24 hours of purchase and passengers can avail of a full refund with no fee, regardless of any fare and class type which is made at least seven days in advance of the flight’s scheduled departure time. Passengers can also request changes within 24 hours without any fee under Hawaiian Airlines change policy.
  • Hawaiian Airlines Cancellation Credit – a wholly unused ticket is valid for transportation under the name of the same passenger for one year from the date of booking
  • Partially Used Flight – The Hawaiian Airlines cancellation credit would be valid for the partly used flight for transportation under the name of the same passenger for one year from the date of booking. 
  • Hawaiian Airlines Cancel Ticket Due to Weather – In case of any cancellation due to weather or any other unforeseen circumstance where the situation is outside the airline’s control, no Hawaiian Airlines refund would be offered unless otherwise specified. 

Hawaiian Air Cancellation Policy – Fare Wise

Here is the complete overview of the Hawaiian Airlines ticket cancellation policy in accordance with the fare types and the class of service booked – 

Main Basic Fares – 

  • As per Hawaiian Airlines cancellation policy, the main basic fares are non-refundable and non-transferable 
  • Cancel Hawaiian Airlines flight 24 hours – Tickets can be cancelled within 24 hours and offered a full refund provided that the scheduled departure date is at least 7 days in advance at the time of cancellation. 
  • Main Basic fares are not eligible for an upgrade for Extra Comfort, or Business/First Class. 

Inter Hawaiian Web Restricted Fares – 

  • These fares are only valid for travel between Honolulu and Lihue, Kauai / Kahului, Maui / Kona, Hawaii / Hilo, Hawaii. Cancellation may be subject to Hawaiian Airlines cancel flight fee.
  • Hawaiian Airlines cancellation fee of 150 USD would be assessed at the time of voiding the ticket, and the remaining value of the fare would be converted into travel credit and remain valid for transportation for one year from the date of booking.

Hawaiian Airlines Fares for All Other Travel Destinations – 

  • Flight tickets originating in Australia are subject to a 200 USD as Hawaiian Airlines cancellation fees, and no refund into the original form of payment would be offered and to be converted into the future travel credit
  • Flights tickets originating in Korea are subject to a 250 USD as Hawaiian Airlines cancel flight fee and no refund into the original form of payment would be offered and to be converted into the future travel credit
  • Flight tickets originating in Japan are subject to Hawaiian Airlines cancel flight fee of 200 USD. 
  • Hawaiian Airlines flights originating in the United States and terminating in Japan are subject to a 200 USD cancellation fee each way. 

Circumstances When Hawaiian Airlines Cancels Flight

As per Hawaiian Airlines cancellation policy, the airlines may cancel the reservation for any of the following reasons whether the reservation is ticketed or not, and whether passengers have completed any portion of the travel covered under their reservation – 

Factors that are outside Hawaiian Airlines’ control The Hawaiian Airlines may cancel the passenger’s reservation if – 

  • Necessary to comply with any of the government rules and regulation
  • Upon State’s request for emergency transportation
  • Whenever necessary or advisable because of weather or other condition which is beyond the airline’s control

Failure to receive a ticket number for advance purchase – Some tickets have advance fare requirements as per the mentioned fare rule associated with the passenger’s reservation. As per Hawaiian Air cancellation policy, the airline may cancel the reservation if not received the ticket numbers booked from the third-party travel agency. 

Failure to check-in – As per Hawaiian Airlines flight cancellation policy, the airline may cancel and refuse the passenger’s travel if you fail to check-in of the following deadlines – 

  • Hawaiian Airlines trip cancellation may occur if passengers have not purchased tickets at least 120 minutes prior to the scheduled departure time. 
  • As per Hawaiian Airlines flight cancellation policy, the airline may involuntarily cancel the passenger’s ticket if failed to complete –  the Hawaiian Airlines check-in request up to – 
    • 45 minutes prior to the scheduled departure for travel between states of Hawaii and the United States
    • 30 minutes prior to the scheduled departure for travel wholly within the state of Hawaii
  • As per Hawaiian Air cancellation policy, the airline may cancel the reservation if unable to board the flight at least 30 minutes prior to the scheduled departure for the flights within the state of Hawaii and the United States, and 60 minutes before for the flights outside the United States. 

Hawaiian Airlines 24 Hour Cancellation Policy

As per Hawaiian Airlines 24 hour cancellation policy, all flight bookings can be cancelled within 24 hours of purchase, and passengers can avail of a full refund with no fee, regardless of any fare and class type which is made at least seven days in advance of the flight’s scheduled departure time, provided:

  • The scheduled departure date must be at least 7 days in advance at the time of requesting Hawaiian Airlines flight cancellation
  • Should not be applicable on the HawaiianMiles program, and is subject to Hawaiian Airlines award ticket cancellation policy
  • To cancel Hawaiian Airlines flight 24 hours, the flight must be operated and marketed by Hawaiian Airlines and starts with ticket stock number 173
  • Hawaiian Airlines 24 hours cancellation policy would not be applicable on the flight booked with travel credit. 

Hawaiian Air Cancellation Fee

Here’s the overview of the Hawaiian Airlines cancellation fee based on the class of service selected – 

EconomyPremium EconomyBusinessFirst
Hawaiian Cancellation per ticket online150 USD150 USD75 USDNo Fee
Hawaiian Cancellation per ticket via contact center200 USD200 USD150 USD75 USD

Hawaiian Airlines Award Ticket Cancellation Policy

Here is the complete overview of the Hawaiian Airlines cancellation policy if passengers booked a flight under the reward and miles program – 

  • As per Hawaiian Airlines award ticket cancellation policy, the reward cancellation may be subject to Hawaiian Airlines cancellation fees depending upon the route and the type of fare selected. 
  • Hawaiian Airlines cancellation for the reward booking can be made up to 2 hours prior to the scheduled departure.
  • If the Hawaiian Airlines reward member is not able to travel on a scheduled flight, the members must cancel at least 2 hours prior to the scheduled departure, else the Hawaiian Airlines reward booking will be forfeited. Forfeited/cancelled Hawaiian Airlines reward bookings are not eligible for travel or miles reinstatements. 
  • Hawaiian Airlines cancellation fees for the reward booking apply to the Hawaiian Airlines, Star alliance partners, and other interline agreement partners. 
  • Hawaiian Air cancellation fee applies to each ticket individually. In case there are multiple passengers in the booking, the Hawaiian Airlines ticket cancellation penalty applies to each passenger. 
  • Hawaiian Airlines cancellation fee level varies with the HawaiianMiles account status of the passenger whose reward points were used to book the flights. 
EconomyPremium EconomyBusinessFirst
Hawaiian Cancellation per ticket online150 USD100 USD75 USDNo Fee
Hawaiian Cancellation per ticket via contact center150 USD100 USD75 USD75 USD

How to Cancel Hawaiian Airlines Flight?

In this post we would be discussing how passengers can cancel the reservation online over the phone, as we would be discussing the steps that help navigate the Hawaiian Airlines flight cancelation –  

Cancel Hawaiian Airlines Flight Online

Follow these steps to cancel the Hawaiian Airlines flights online – 

  • Visit hawaiianairlines.com, and navigate to the ‘My Trips’ section
  • Enter the six-digit flight confirmation number and the last name of the passenger to access the reservation
  • Select the ‘Cancel flight’ and select the guests that need to be cancelled if there is more than one passenger in the booking. 
  • As per Hawaiian Airlines cancellation policy,  the flight cancellation requests do not allow tickets to be transferred to another passenger.
  • Passengers would be asked to pay the Hawaiian Airlines cancellation fees upfront to complete the request.
  • After the payment is done, passengers would receive the flight cancellation credit note in their registered email address.
  • In case of a refund in the original method of payment, it may take up to 7-10 business days. 

Cancel Hawaiian Airlines Flight Over the Phone

In case passengers are holding a restricted fare or do not know how to cancel the flight online, they can contact our flight executives at Hawaiian Airlines cancel ticket phone number. Here are the step-by-step process that allows passengers to cancel their Hawaiian Airlines booking over the phone – 

  • Keep your Hawaiian Airlines reservation reference number handy while you get connected to the flight executive
  • Ask the agent to cancel your reservation. Check to see whether your reservation is eligible for cancellation under the Hawaiian Airlines cancellation policy.  
  • Based on the fare rule associated with your booking, you may be offered a Hawaiian Airlines cancel flight credit that remains valid for one year from the date of booking. Else, if you holding a non-restricted fare you may be offered a Hawaiian Airlines refund which is processed into account in 7-10 business days
  • Hawaiian Airlines cancellation fee would be assessed, as it may get adjusted from the unused portion of the fare value. 

Hawaiian Airlines Cancelled Flight Policy

In the event that Hawaiian Airlines cancelled flight today or in the distant future, the airlines will timely notify passengers in case of any delay, flight disruptions, cancellations, or diversions, and entitles passengers to the refund and/or compensation, as per the airlines cancellation policy. 

Hawaiian Airlines Cancelled Flight

Hawaiian Airlines Cancel Flight , Delays, or Misconnection

When the passenger’s flight is affected by any delay, involuntary cancellations, or misconnection, and the reason is attributed directly with the airline – 

  • Passengers would be rebooked to an alternate flight, subject to availability and without stopover, to their destination or connecting point in the same class of service without charging any Hawaiian Airlines cancellation fees. 
  • As per Hawaiian Airlines’ sole discretion, the airline may arrange the travel with another carrier, subject to availability in the same class of service without charging any additional fee. 
  • Hawaiian Airlines cancelled flight refund would be offered on the equal value of the unused portion of the ticket. 

Cancelled Flights by Hawaiian Airlines

In the event where the cancellation is caused by Hawaiian, the particular flight in which the passenger is ticketed is removed from the scheduled departure. Also, if Hawaiian Airlines is unable to arrange an alternate    flight for the passenger who is scheduled to depart within two hours before or after their originally scheduled departure, and arrives at the final destination two hours before or after the origins arrival time, a receipt of Hawaiian Airlines refund in the form of travel credit would be provided to the passenger and remains valid for one year from the date of a credit note issued. 

Hawaiian Airlines Reservation Cancellation

As per Hawaiian Airlines cancellation policy, in the event where the airline is unable to arrange alternate transport in the same class of service, the airline will offer the Hawaiian Airlines cancellation refund of the difference in the fare. 

Hawaiian Airlines Cancel Flight Compensation

Passengers are entitled to Hawaiian Airlines cancel flight compensation in the event of a flight delay, disruption, and any involuntary cancellation. Here’s the overview of the Hawaiian Airlines cancelled flight compensation under the following circumstances – 

Compensation for Flight Delay

As per Hawaiian Air cancellation policy, if the flight is delayed for two or more hours, passengers are entitled to the compensation and it depends upon the flight distance and the length of delay – 

Delay at arrivalFlight distanceHawaiian Airlines Flight Cancellation Compensation
2 hours1,500 km or lessUSD 75
3 hours or more but not exceeding 4 hours1,500 km to 3,500 kmUSD125
3 hours or more but not exceeding 4 hoursOver 3,500 kmUSD 200

Compensation for Cancelled Flights

As per Hawaiian Airlines ticket cancellation policy, if the passengers’ booking is cancelled on the confirmed Hawaiian Airlines flight and is informed within 14 days of the scheduled flight departure, passengers are entitled to  – 

  • alternate transport in the same class of service, the airline will offer the Hawaiian Airlines cancellation refund of the difference in the fare. 
  • Or, Hawaiian Airlines cancelation refund if the passenger refuses to board an alternate flight

Here’s the overview of the Hawaiian Airlines flight cancellations compensation, as it varies with the flight distance – 

Flight distanceHawaiian Airlines Flight Cancellation Compensation
Under 1,500 kmUSD 75
1,500 km to 3,500 kmUSD 125
Over 3,500 kmUSD 200

Passengers Denied Boarding

If the passengers have been denied boarding from the oversold flights, the  Hawaiian Airlines will compensate passengers on failure to get access to the alternate arrangement by the airlines – 

Here are the following conditions where the passenger gets eligible for the  Hawaiian Airlines cancelled flight compensation, as per the  Hawaiian Airlines cancellation policy – 

  • Passengers must be holding a confirmed Hawaiian Airlines reservation and must have presented themselves for boarding at the appropriate time and place
  • The flight for which passengers are holding the confirmed space and departs without them, as the passengers have not voluntarily given up their reservation.

Here are the following conditions where the passenger may not get eligible for the  Hawaiian Airlines cancelled flight compensation, as per the  Hawaiian Air cancellation policy – 

  • The Hawaiian Airlines denied boarding to the passenger due to any government restriction or if the airline substitutes an aircraft with another that has a lesser space
  • If passengers have arranged an alternate flight and are scheduled to arrive at the final destination within one hour after the scheduled arrival time of the affected flights. 
  • If passengers are offered accommodation or seated in the section of the aircraft other than specified on the Hawaiian Airlines booking at no extra charge.

Here is the overview of the Hawaiian Airlines ticket cancellation compensation in lieu of passengers being denied boarding – 

No later than one hour –

In case of denied boarding, if the passengers have been offered an alternate flight and arrive at the final destination or stopover no later than one hour after the planned arrival time of the original flight, the passengers are not entitled to any compensation, as per the Hawaiian Airlines cancellation policy

Between one and two hours –

If the passengers have been offered an alternate flight that is planned to arrive at the final destination or stopover no later than one hour and more than two hours after the planned arrival time, Hawaiian Airlines cancel flight compensation would be 200% of the way fare or 775 USD whichever is less.

More than two hours –

if the passenger has been offered an alternate flight that is arriving at the final destination more than two hours after the planned arrival time, the Hawaiian Airlines cancel flight compensation would be 400% of the one-way fare or 1550 USD whichever is less.  

Arrival time delay in case of denied boardingHawaiian Airlines Flight Cancellation Compensation
  No later than one hourNo compensation
More than one hour but less than two hours200% of one-way fare or 775 whichever is less
More than two hours400% of the one-way fare or 1150 USD whichever is less

Hawaiian Airlines Refund Policy

Hawaiian Airlines Refund Policy

As per Hawaiian Airlines ticket refund policy, the airlines will offer the refund as follows – 

  • When the passenger refuses to travel with Hawaiian Airlines, or when Hawaiian Airlines cancel flights where the airlines do not allow passengers to travel for reasons relating to flight delays, changes and cancellations
  • When the passenger surrender the unused portion of the ticket
  • When the passenger is unable to board the flight the reason is attributed directly to the airlines. 

Involuntary Hawaiian Airlines Cancellation Refund – if no portion of the Hawaiian Airlines flight booking is used, passengers are entitled to an amount equal to the fare value and are subject to the Hawaiian Air cancellation fee. 

Involuntary Hawaiian Airlines Refund for a Partially Unused Ticket – If a portion of the airfare is used, passengers are entitled to a Hawaiian Airlines flight refund of an amount equal to the – 

  • Difference between the airfare and the Hawaiian Airlines flight cancellation fee applicable to the original issued ticket
  • Difference between the airfare and the Hawaiian Airlines cancellation fee application to the used portion of the ticket

Hawaiian Airlines Flight Refund

As per Hawaiian Airlines refund policy, the airlines will not accept the refund for any passenger for the tickets issued by any other interline/codeshare agreement partners. 

Hawaiian Airlines Refundable Ticket

For Hawaiian Airlines booking eligible for refund, upon the surrender of the unused portion of the ticket, the Hawaiian Airlines cancellation refund would be in accordance with the following terms and conditions – 

  • As per  Hawaiian Airlines cancellation policy, the tickets must be issued on the  Hawaiian Airlines ticket stock which is identified with the 173 as the ticket serial number. 
  • If no portion of the ticket is used, the Hawaiian Airlines refund for the ticket would be equal to the booking value of the fare minus the applicable cancellation fee to the original ticket issued to the passenger. 
  • As per Hawaiian Airlines ticket refund policy, no refund would be issued for the surrendered tickets after 12 months of the original issue date of the passengers. 
  • Hawaiian Airlines refund 24 hours  – if the passenger cancels the Hawaiian Airlines flight booking within 24 hours of the date of purchase, the said refund would be processed back to the original form of payment in 7-10 business days. 
  • Hawaiian Airlines cancel flight fee – Unless the passenger elects to accept the Hawaiian Airlines cancelation refund in the form of a travel credit within one year from the date of booking, or refund otherwise stated in the Hawaiian Air cancellation policy, the passengers will be assessed following Hawaiian Airlines cancellation fee on any refunded ticket as follows – 
    • Hawaiian Airlines refund requests within the state of Hawaii – 150 USD
    • Hawaiian Airlines refund requests for travel within the United States – 200 USD
  • Hawaiian Airlines refund time limit – As per Hawaiian Airlines flight cancellation policy, the airline will issue a refund for the tickets within 7 business days for credit card purchase and 20 business days for flight booking purchased with cash, check, bank transfer, or any other forms of payment. 

Person to whom the Hawaiian Airlines refund is issued

The Hawaiian Airlines cancellation refund would be issued as per the above-mentioned rules, except for the purchases made as follows – 

  • The  Hawaiian Airlines refund request would be completed in favour of the party who paid for the ticket rather than the passenger who is ticketed. 
  • In case of the flight ticket purchased by the government agency, the Hawaiian Airlines ticket cancellation refund would be issued to the agency which made the refund request.
  • As per  Hawaiian Airlines refund policy, the refund would be made to the account of the person to whom such a credit card has been issued. 
  • As per Hawaiian Air cancellation policy, when the passengers purchased the  Hawaiian Airlines reservation with cash, the said refund would be issued to the passenger in the form of cheque payment or ACH bank transfer to whom delivered such cash payment. 

Hawaiian Airlines Ticket Cancellation Policy – Frequently Asked Questions (FAQs)

Yes, passengers can cancel their Hawaiian Airlines flight and may either avail of a refund on the remaining unused portion of the fare or the future travel credit, and are subject to Hawaiian Airlines cancellation fees.

If you would like to cancel the reservation online, follow these steps – 

  • Visit My Trip section on the Hawaiian Airlines reservation portal to access your existing flight itinerary. Enter the passenger’s last name and six-letter booking reference or the 13-digit ticket number associated with the booking. 
  • Once the reservation is displayed, look for the cancelation instruction displayed in the blue box on the itinerary page. Go through the instructions and click ‘ Cancel reservation now and rebook later’ to proceed.
  • On the next page, go through the Hawaiian Airlines cancellation policy in the preceding box, and click ‘Yes, cancel my reservation’ to complete your flight cancellation request.
  • Once the reservation has been successfully cancelled, the airlines will display the confirmation note with the booking reference number and a 13 digit confirmation code. 
  • Hawaiian Airlines cancel flight confirmation would be sent to the passenger’s registered email address. You can save it in your records and can have it ready when you’re ready to redeem the Hawaiian Airlines ticket cancellation credit.

Passengers can call Hawaiian Airlines cancel ticket phone number, and do the issue – 

  • While you get connected to the Hawaiian Airlines executive, provide your six-digit booking reference number and describe your Hawaiian Airlines flight cancellation reason or issue you’re facing with the booking
  • Recall all the details regarding your Hawaiian Airlines reservation – destination, e-ticket number, booking date and time, or any other travel information that an agent may need to cancel Hawaiian Airlines booking. 
  • The flight cancellation request may be subject to the Hawaiian Airlines cancellation fee, as it may get adjusted from the claimed refund airfare. The Hawaiian Airlines flight executive will cancel your flight and the cancel flight confirmation would be sent to your registered email address.
  • You can save it in your records and can have it ready when you’re ready to redeem the Hawaiian Airlines ticket cancellation credit.

As per Hawaiian Airlines refund policy,  if no portion of the Hawaiian Airlines flight booking is used, passengers are entitled to an amount equal to the fare value and are subject to the Hawaiian Air cancellation fee. 

No, All the Hawaiian Airlines flight cancellation requests do not allow tickets to be transferred to another passenger, and do not offer any refund unless otherwise specified.

Passengers have the option to cancel the Hawaiian Airlines flight online via the My Trips section, or through Hawaiian Airlines customer service phone, as well as at the airports at the Hawaiian Airlines ticket counter, provided that the flight must be operated and marketed by the Hawaiian Airlines only.

Yes, as per Hawaiian Airlines 24 hour cancellation policy, the flight reservation can be cancelled within 24 hours and offered a full refund provided that the scheduled departure date is at least 7 days in advance at the time of cancellation.

If the reservation is booked via the Hawaiian Airlines portal, under the My Trips section you can void the booking, and claim a full refund on the booking value.

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4 thoughts on “Hawaiian Airlines Cancellation Policy
  1. Brian on Reply

    The Hawaiian Airline cancellation policy has very less to offer for tickets of low fares. I am frequent flyier with the airline. At least the airline should offer something more for cancelations done by its regular customers. The 24 hour cancelation is inadequate. Isn’t it?

  2. Grace Stanley on Reply

    I prefer those airlines that offer flexibilities. On 29 Marach, I booked a ticket for my next month travel to Dubai. By mistake I selected a wrong timing. The moment I realised, I instantly canceled my ticket. Thanks to the hawaiian Airlines 24 hour cancellation policy. It saved my money.

  3. Ruth Pedigo on Reply

    I want to get details for group vacatione cancelations. We are a family of 6 and are in vacation now. My aged father is not keeping well, so we all have to return. From the website I am not getting any information related to the issue. I think I have to call the customer service find what we can do under the hawaiian Air cancellation policy. I am really puzzled. Is there any way to save some booking money?

  4. Christine Olson on Reply

    I am overjoyed to find that no cancelation fee was charged to me for canceling my ticket. It was a long haul international flight. When i asked the customer care, I was told that I made the cancelation within 24 hours of booking.

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