Tianjin Airlines Cancellation Policy

Tianjin Airlines is a Chinese airline that operates scheduled passenger and cargo flights out of its primary hub at Tianjin Binhai international airport. Said to be the most customer-centric airlines, thanks to the Tianjin Airlines cancellation policy which is said to be the most flexible and do not charge hefty when it comes to cancellation or change requests. Here are the important highlights from the Tianjin Airlines flight cancellation policy – 

• As per Tianjin Airlines flight cancellation policy, in case of any irregularity in terms of operation of flight which is attributed directly to the Tianjin Airlines, the airline may provide the passengers with such tickets as a refund, free Tianjin cancellation fee, or free change of flight segment.
• In case of any irregularity which is attributed directly to the passenger, the airline would not provide any refund of the ticket value. In case of refundable fare, passengers would be charged for the Tianjin flight cancellation fee. 
• If the Tianjin flight delay cancellation occurred by the airline, the carrier would be responsible for arranging the passengers for the next available flight. In such a case, the passenger can also request a Tianjin ticket cancellation refund.
• As per Tianjin Airlines flight cancellation policy, passengers are allowed to rebook their flight, in exchange for Tianjin cancel flight fee, within 7 days before or after the scheduled departure according to the seat availability. Passengers would be responsible for any applicable fare difference. 
•  Tianjin flight cancellation would not be applicable on the segment which has been used by the passenger.
• Tianjin Airlines cancellation policy would be acknowledged for the flight reservations that are booked via the airline’s website or via Tianjin Airlines reservation phone number.
• Tianjin flight cancellation would only be applicable on the flights operated by Tianjin Airlines. In case of any reservation with the Other Airline segments (OAL), a mixed fare rule will apply. 
• Passengers can cancel their Tianjin Airlines reservation up to 2 hours before the scheduled flight departure. 
• Passengers can cancel their flights within 24 hours without any Tianjin Airlines flight cancellation fee provided that the departure date must be at least seven days at the time of cancellation. 

Tianjin Airlines 24 Hour Cancellation

As per Tianjin Airlines cancellation policy, passengers are allowed to cancel their flights within 24 hours from the date of purchase without paying any Tianjin cancellation fee provided – 

• Tianjin Airlines flight cancellation can only be approved if the date of departure would be at least seven days in advance
• Tianjin 24 hour cancellation policy would be applicable on the refundable as well as non-refundable fares, regardless of the class of service booked.
• Tianjin cancellation policy within 24 hours would not be applicable on the group contract and are subject to the group contract
• Tianjin Airlines 24 hours cancellation policy would not be applicable on the booking made via travel credit, or the Tianjin mileage club program. 
• The refund from the Tianjin 24 hours cancellation policy would be credited back to the original form of payment in 10-15 working days.
• Tianjin cancellation fee of 225 USD would be applicable if the cancellation request was made beyond 24 hours from the date of purchase, under any circumstance.  

How to cancel a flight with Tianjin Airlines?

Passengers can cancel their Tianjin Airlines flight reservation online, as well as via phone and by contacting the nearest Tianjin Airlines ticket office. Let’s understand how to can request Tianjin Airlines flight cancellation by these following methods – 

Cancel Booking Online

Follow these step-by-step methods to process the Tianjin Airlines cancellation online – 

• Visit Tianjin Airlines reservation portal, and from the Plan & Book tab visit the Manage Booking section.
• Enter the six-digit reference number along with the last name of the passenger to retrieve your booking
• Click to select the flight itinerary that needs to be canceled, and then click on the ‘Cancel’ button right next to it.
• As per Tianjin Airlines cancellation policy, passengers can only cancel the unused portion of their flight segment. 
• To see if your Tianjin Airlines booking is eligible for cancellation, you will see the refund value displayed on the next page.
• Once you agree with the Tianjin Airlines cancellation process, click on ‘Cancel my flight’ to proceed.
• Once the Tianjin Airlines booking cancellation request is completed, passengers will receive the refund back to the original form of payment in 7-10 business days.
• Also, passengers will receive the Tianjin flight cancellation confirmation at the email address provided at the time of booking.

Cancel Booking Via Phone

If you have trouble requiring flight cancellation online feel free to reach us at  Tianjin Airlines customer service number to proceed with the cancellation – 

• Once you get connected to the agent, ask the agent to cancel your Tianjin Airlines flight. Provide the 13-digit ticket number that will allow Tianjin Airlines executives to retrieve your booking. 
• The agent will check whether your booking qualifies for a refund or not. 
• As per Tianjin Airlines cancellation policy, passengers can only cancel the unused portion of their flight segment. 
• If your Tianjin Airlines flight is eligible for cancellation, the agent will calculate the refund amount generated on your reservation.
• Once you agree with the amount, ask the agent to cancel your booking. 
• Once the Tianjin Airlines booking cancellation request is completed, passengers will receive the refund back to the original form of payment in 7-10 business days.
• Also, passengers will receive the Tianjin flight cancellation confirmation at the email address provided at the time of booking.

Cancel Booking at the Airport

Passengers can use this option at the last minute provided that the flight must be changed or canceled up to 3 hours before the scheduled departure. To cancel Tianjin Airlines reservation – 

• Head to the Tianjin Airlines flight counter and provide your booking details to one of the available executives.
• Ask the genet to cancel your reservation, and check to see whether your reservation qualifies for a refund or not.
• If your Tianjin Airlines flight is eligible for cancellation, the agent will calculate the refund amount generated on your reservation.
• Once you agree with the amount, ask the agent to cancel your booking. 
• Once the Tianjin Airlines booking cancellation request is completed, passengers will receive the refund back to the original form of payment in 7-10 business days.
• Also, passengers will receive the Tianjin flight cancellation confirmation at the email address provided at the time of booking.

Tianjin Airlines Flight Cancellation In case of Delayed Flights

As per the Tianjin flight delay and cancellation policy, airlines continue to provide timely updates about the flight schedule via text and email.

No refunds can be obtained in case of any extenuating circumstances which are outside the control of the airlines. However, passengers would be covered for a full refund alongside Tianjin flight cancellation compensation in case of all unforeseen circumstances such as severe weather, traffic disruptions, technical failure, and much more. In the case of Tianjin flight delays and cancellations, 

• The airline provides passengers with notifications for delay, cancellations, and diversions, and give a daily update within two weeks before the scheduled departure. 
• If the passengers have been informed of Tianjin Airlines ticket cancellation within 14 days before the flight departure, you can claim a full refund of the booking value.
• In case of Tianjin flight delays cancellations, the airline will attempt to notify the passenger via email or telephone if the passenger has provided the airliners with his/her valid contact information. 

Passengers can claim the Tianjin Airlines canceled flight compensation up to 550 USD as per Chinese Aviation Authority guidelines. Here are the following cases where passengers would be eligible for the flight cancellation compensation – 

• If there is a significant amount of schedule change for more than three hours
• If the passengers miss the flight connection
• If the passengers arrive at the final destination or a stopover no less than 4 hours from the original arrival schedule.

Tianjin Airlines Refund Policy

Here are the important highlights from the Tianjin Airlines refund policy – 

• Tianjin Airlines refund request is free of charge. However, airlines may impose a Tianjin cancellation fee according to the applicable fare rules. 
• The airline process Tianjin cancel reservation requests within 14 days after submitting all the necessary information. Tianjin ticket cancellation refund has to be supported with complete Passenger Name Record history, and further documentation to support the claim. 
• As per Tianjin Airlines refund policy, the refund request would be applicable only on the unused portion of the tickets.
• Tianjin ticket cancellation refund would be credited back to the original form of payment in 10-15 working days. 
• As per Tianjin Airlines cancellation policy, the refund would be processed in the form of travel credit and can be used to purchase new flights within 365 days from the date of purchase. 
• As per Tianjin Airlines refund policy, if the passengers request the Tianjin ticket cancellation after the scheduled departure, it should be handled in accordance with the applicable fare rule, In some cases, the entire amount would be forfeited.
• For all Tianjin flight cancellation requests due to visa denial, passengers need to present the refusal proof issued by the embassy, and it should be consistent with those on the passenger ticket, and should not be altered.

In case of voluntary Tianjin Airlines refund requests – 

• Tianjin Airlines refund penalties would be calculated according to the applicable fare rule and need to be deducted from the ticket value. 
• Tianjin Airlines refund request applications must contain a specific reason for the refund.
• Before applying for a refund, if the Tianjin trip cancellation form is not filled out properly and does not contain all the relevant travel details, Tianjin Airlines will not able to refund the ticket. 
• Tianjin refund requests in case of death of a passenger, illness, or serious injury – such refunds are eligible under voluntary refunds and the fare rule must provide a waiver of Tianjin Airlines ticket cancellation penalties. The passengers need to submit the required travel documents to claim a refund.

In case of involuntary Tianjin Airlines refund requests – 

• Tianjin ticket cancellation refund would be supported with the PNR history and further relevant supporting documents
• In case of an involuntary downgrade for the class of service, the passenger can apply for the full refund, and it must be supported by a copy of the boarding pass or with a written confirmation from the operating carrier.

Frequently Asked Questions – FAQs