Air Astana Cancellation Policy

Well, there are times when canceling a flight was considered a hectic task. But there is an exception with the Air Astana cancellation policy. With every passing year, the Air Astana flight cancellation procedures and policies were modified to make it easier for the travelers to manage their booked reservation, and claim a refund for the same. In this post, we are going to discuss the Air Astana flight cancellation terms and conditions, and how you can make the most of them under any given circumstances – 

• Air Astana cancellation would be applicable only on the unused portion of the portion only. 
• Passengers can cancel the Air Astana flight within 24 hours of purchase, provided that the date of departure must be at least 7 days or more at the time of requesting cancellation.
• Air Astana cancellation policy would be applicable on the restricted as well as non-restricted fare and is covered for the fare types, fare basis code, and the class of service. 
• Air Astana flight cancellation requests would be restricted beyond 24 hours from the date of purchase. In case of cancellation, the entire booking value would be forfeited. 
• As per Air Astana refund policy, under exceptional circumstances, passengers can either opt for a full refund or can issue a travel credit of the booking value. Passengers can use the travel credit against the purchase of a new Air Astana flight booking and remain valid for 365 days from the date of issuance. 
• Air Astana cancel flight coupons will be honored in the order they are issued, and cannot be transferred to another passenger.
• As per Air Astana cancellation policy, while using the cancel flight coupon towards the purchase of a new flight, a refund will not be provided in case of a lower fare difference –  the price of the new fare is lower than the existing one.
• Each flight itinerary contains different fare types on different flight segments, and Air Astana flight cancel reservation conditions for each fare type shall apply. 
• In case of canceling a seat on a particular flight, the passenger needs to cancel the Air Astana reservation before the scheduled time of check-in closure. Failure to do so within the scheduled check-in closure time may lead to an additional Air Astana ticket cancellation penalty for failing to report for a scheduled flight. 

Air Astana Flight Cancellation Rules

Let’s understand the Air Astana ticket cancellation policy as per the fare rules and the fare basis code: 

Air Astana Non-Restricted Fares – 

• Air Astana non-restricted fares can be canceled, and refunds can be claimed on the flight booking.  Non-restricted fares can be canceled up to two hours prior to the scheduled flight departure.
• Any changes to the origin or the departure point shall not be permitted. 
• Air Astana ticket cancellation refund can only be claimed on the booking website or by calling us at the Air Astana flight cancellation phone number.
• Any car or hotel booking associated with the Air Astana flight segments needs to be canceled separately, and are not covered under the Air Astana cancellation policy.

Air Astana Restricted Fares – 

• Air Astana Economy Saver, and Air Astana Business Promotion Domestic fares are restricted fares and are non-refundable.  As per the Air Astana flight cancellation rule, passengers can claim a full refund on these fares within 24 hours of purchase. 
• Air Astana Restricted Fares are not eligible for any class of service upgrade to Extra Comfort, Business, or First Class. 
• Any car or hotel booking associated with the Air Astana flight segments needs to be canceled separately, and are not covered under the restricted fare basis code.
• Air Astana trip cancellation request would only be applicable on the booking made via the website portal or Air Astana refund phone number.

Air Astana 24 Hour Cancellation Policy

Air Astana 24 hour cancellation policy would be applicable on all flights originating to and from the United States and Canada. In such cases, the airlines allow passengers to cancel their reservation within 24 hours of booking without assessing any Air Astana cancellation fee. 

Here are the important points to consider before making a request for Air Astana flight cancellation within 24 hours – 

• Air Astana 24 hour cancellation would be applicable on all fare types, class of service booked, and the passengers.
• Passengers can cancel the Air Astana flight within 24 hours of purchase, provided that the date of departure must be at least 7 days or more at the time of requesting cancellation.
• The refund from the Air Astana cancel flight within 24 hours request would be credited back to the original form of payment within 15-20 working days.
• Beyond 24 hours, 20% of the booking value would be assessed as Air Astana cancel flight fee. 
• Air Astana flight cancellation within 24 hours would not be applied on the group booking and is subject to group contract.
• Air Astana 24 hour cancellation request would not be permitted for the flight booking made via travel credit voucher, or frequent flyer number. 

Air Astana Flight Cancellation Fee

Air Astana cancellation fee applies per passenger on the PNR, and varies with fare types offered by them – 

• Economy Promotion Fare – Air Astana flight cancellation fee of 40 USD would be charged before the scheduled flight departure. After the scheduled flight departure, the Air Astana cancellation fee would be changed to 90 USD.

• Economy Semi-Flex Fare – Air Astana flight cancellation fee of 40 USD would be charged before the scheduled flight departure. After the scheduled flight departure, the Air Astana cancellation fee would be changed to 90 USD.

• Economy Sleeper Fare – Air Astana flight cancellation fee of 200 USD would be charged before the scheduled flight departure. After the scheduled flight departure, the Air Astana cancellation fee would be changed to 275 USD.

• Business Semi-Flex Fare – Before the scheduled departure, the Air Astana ticket cancellation fee is 75 USD. After the scheduled flight departure, the Air Astana cancellation fee would be changed to 150  USD.

• Business Saver International Fare –  Before the scheduled departure, the Air Astana ticket cancellation fee is 75 USD. After the scheduled flight departure, the Air Astana cancellation fee would be changed to 150  USD.

• Business Saver Domestic Fare – Before the scheduled departure, the Air Astana ticket cancellation fee is 16 USD. After the scheduled flight departure, the Air Astana cancellation fee would be changed to 32 USD.

Air Astana Flight Cancellation Process

Air Astana flight cancellation can be requested online as well as over the phone. In this post, we will help you with the step-by-step navigation of the Air Astana flight cancellation requests – 

Air Astana Cancel Ticket Online

Follow these steps to understand the Air Astana flight cancellation online – 

• Visit airastana.com, and click on My Booking at the top section of the home page.
• Click on the Manage My Booking tab, and enter the surname and the six-digit reference code of the passenger’s reservation. 
• Click to check the tickbox that says, ‘’I have read and understood the Covid-19 policy of Air Astana’’. Also, you need to click on the tickbox that says, ‘’ Please check the box if you want to rebook your ticket for an international flight because your travel plans have changed due to government restrictions and the negative impact of COVID-19.’’
• Click on the Next button to retrieve your booking. 
• Click on the ‘Cancel’ tab to proceed. You can cancel all the reservations purchased within 24 hours as well as the refundable fares online.
• You will get the Air Astana refund amount displayed on the screen. If you agree with the concerned refund amount, click on ‘confirm my selection’ to process the refund. In general. passengers will receive a refund from Air Astana in 7-10 business days in the original form of payment. 

Air Astana Cancel Ticket Via Phone

All you need to do is dial the Air Astana refund phone number, and wait for the airline executive to connect. 

• Provide the six-digit reference to access your booking for changes or cancellations.
• Ask the agent to cancel your reservation, The Air Astana trip cancellation executive will help you with the refund options based on the fare rules associated with your booking. 
• You can cancel all the reservations purchased within 24 hours, as well as all the restricted and non-restricted fares associated with your flight booking. 
• The agent will let you know if your booking is eligible for Air Astana trip cancellation or not. You can opt for a refund either in the form of cash or travel credit. In case of travel credit, the voucher will remain valid for up to one year from the date of booking. 
• If you agree with the concerned refund amount, pay the given Air Astana flight cancellation fee, and ask the agent to proceed with the Air Astana cancel reservation request. In general. passengers will receive a refund from Air Astana in 7-10 business days in the original form of payment.

Air Astana Cancel Ticket At The Airport

You can explore this option if you’re opting for last-minute cancellation from the convenience of your departure airport.

• Head to the Air Astana ticket cancellation counter. Provide your 13-digit ticket number that will allow the agent to retrieve your booking.
• Please note that passengers can cancel their booking up to three hours prior to the scheduled departure. In case the passenger is making an Air Astana cancellation request after the scheduled departure, passengers need to pay the No-Show fee alongside the Air Astana cancellation fee. 
• The agent will let you know if your booking is eligible for Air Astana trip cancellation or not. You can opt for a refund either in the form of cash or travel credit. In case of travel credit, the voucher will remain valid for up to one year from the date of booking. 
•  In general. passengers will receive a refund from Air Astana in 7-10 business days in the original form of payment.

Air Astana Delays and Cancellations

As per Air Astana cancellation policy, if the passengers waive a carriage only due to the fault of the airline, the refund would be offered to the passengers –

• Flights for which a passenger has booked a seat is canceled, called off, or delayed
• Incorrect execution of the airlines’ contract – airline fails to ensure a scheduled stop-over issued as per the Air Astana booking being mentioned in the itinerary.
• Non-performance of the flight according to the time indicated in a schedule
• Service class or aircraft type is replaced
• Failure to provide passenger a seat as selected as per the contract
• Class of service or aircraft type is replaced
• Disease or death of a passenger or his family member accompanying him aboard the same aircraft
• Passengers are entitled to compensation as well as an Air Astana ticket cancellation refund if informed of cancellation within two weeks prior to the scheduled departure. 
• As per Air Astana cancellation policy, if you’re informed of a flight cancellation less than 7 days prior to the scheduled departure, and are offered an alternate flight that reaches the final destination more than 3 hours after the original arrival time. 

Air Astana Flight Cancellation Compensation In Case of Delayed Flights

Passengers are entitled to get Air Astana flight cancellation compensation as we as refund under the following circumstances – 

• Flight delays, involuntary cancellation, and the schedule change for more than 3 hours
• If the passengers surrender the unused flight segment of the booking
• If passengers have been denied boarding 

Involuntary Air Astana trip cancellation refund in case of delayed flights – In case of the wholly unused tickets, passengers are entitled to an Air Astana refund of an equal amount of the booking fare.to claim a refund, an Air Astana reservation must be wholly unused. 

Involuntary Air Astana trip cancellation refund for half-flown segments – As per Air Astana ticket cancellation policy, a refund would only be processed on the unused portion of the ticket.

Air Astana Refund Policy for non-restricted fares – Here are the following terms and conditions associated with the non-restricted fares, and how you would be eligible for an Air Astana refund – 

• Air Astana cancel reservation refund would only be issued on the ticket stock number starting with 465.
• Passengers can claim a refund up to 12 months from the original date of booking.If marked a No-Show on the flight, the Air Astana trip cancellation refund would be processed in the form of a future travel credit.
• In case the passengers paid for the premium class of service, and are downgraded while boarding the flight, passengers are entitled to get a refund for the difference between the original and the new class of service selected. 

Air Astana Refund Policy

Here are the important highlights from the Air Astana cancellation refund policy – 

• No refunds would be permitted on the Air Astana Business Promotion Domestic and international fares. 
• As per Air Astana cancellation refund policy for all Senior Citizen domestic and international fares, no cancellation penalty applies for cancellation. Unused taxes should be refunded. If the passenger applies for the refund after completing the outbound journey, the refund on the unused portion of the ticket would be applicable. 
• As per Air Astana cancellation refund policy, no penalty would be applicable for all the Youth domestic and international fares. Unused taxes should be refunded. If the passenger applies for the refund after completing the outbound journey, the refund on the unused portion of the ticket would be applicable. 
• No refund would be permitted for the  Air Astana Economy Saver fare. In case of visa rejection, passengers can process a full Air Astana refund request.
• For Economy Flex fare, cancellation is permitted and the refund would be processed in the form of future travel credit. 
• Business Flex Fare can be refunded in full, and no penalties would apply for Air Astana cancellations. 
• Air Astana Basic Fares are not eligible for refunds anytime before or after the departure. In case of visa rejection, passengers can process a full Air Astana refund request.
• As per Air Astana refund policy, the booking value shall be refunded either to a person indicated in the ticket or to a person who paid for the ticket.
• As per Air Astana cancellation refund, payment under a passenger ticket sold as per special fare shall be refunded according to applicable rules of such fare.
• Air Astana flight cancellation refund under a partially used passenger ticket shall be calculated as a difference between an originally applied fare and the fare of an actually performed carriage.
• As per Air Astana refund policy, the amount that shall be refunded under the partially used passenger ticket shall be calculated for the unused portion of the ticket and the original fare. 

Frequently Asked Questions – FAQs