Air Austral cancellation policy is what any passenger needs in order to get the full benefit of their reservation. Not only, the fares of Air Austral allow you to cancel your flight anytime and retain  a booking value but also help you pay the least amount of money in cancellation.

In this post, we have covered all the rules and regulations that you need to know about the Air Austral flight cancellation. In addition, we have covered the airline’s refund policy, the cancellation penalty, and much more. 

Air Austral Cancellation policy

Air Austral Ticket Cancellation Rules

As per the Air Austral cancellation policy, the cancellation rules vary with the fare rules and the class of service booked. The airline’s three classes of service with each class has several fare types. Therefore, the cancellation policy for each fare varies, such as – 

CabinsFare Families
Loisirs – economyGadiamb | Promo | Malin | Basic | Flexi | FlexiPlus
Comfort – economy premiumComfort Smart | Comfort
Club Austral – businessAustral Promo | Austral Decouverte | Austral Smart | Austral

Loisirs Gadiamb – [Economy]

  • This fare is non-refundable.
  • The cancellation would be applicable on the unused taxes and airport fees. 
  • If the departure flight would be marked as no-show, then the remaining flight segments would be automatically cancelled. 

Loisirs Promo – [Economy]

  • The fare is non-refundable and non-changeable. 
  • If you are unable to board the outbound flight and marked as no-show, the inbound flights get automatically cancelled. 

Loisirs Malin – [Economy]

  • Non-refundable beyond 24 hours of purchase.
  • Cancellation is not permitted after no-show.

Loisirs Basic – [Economy]

  • Refundable with cancellation to be done before scheduled departure. 
  • An applicable cancellation fee per passenger per booking is 200 USD.
  • Cancellation is not permitted after no-show.

Loisirs Flexi – [Economy]

  • Refundable fare. A cancellation fee before scheduled departure applies; 250 USD.
  • No refund is permitted after the no-show.

Loisirs Flexi Plus – [Economy]

  • The airline offers refunds before scheduled departure free of charge on all domestic and international routes.

Comfort Smart – [Premium Economy]

  • A cancellation fee of 250 USD would be applied if requested before scheduled departure.
  • Cancellation is not permitted after scheduled departure

Comfort – [Premium Economy]

  • Cancellation not permitted before or after the scheduled departure. 

Austral Promo – [Business]

  • Cancellation not permitted before or after the scheduled departure.

Austral Decouverte – [Business]

  • Non-refundable fare.
  • If you are unable to board the outbound flight and marked as no-show, the inbound flights get automatically cancelled. 

Austral Smart – [Business]

  • A cancellation fee of 450 USD would be applied if requested before scheduled departure.
  • No refund is permitted after the no-show.

Austral – [Business]

  • Refundable fare
  • The airline allows cancellation prior to the departure of the first flight, in case of no-show, and after the departure of the first flight. No cancellation fee would be levied. 

Air Austral 24 Hour Cancellation Policy

As per Air Austral cancellation policy, if you book your flight through Air Austral, it is refundable within 24 hours of booking, regardless of the cabin class and the class of service selected. If you change mind – 

Cancel Flight Ticket
  • You can cancel the flight by using the link in your booking confirmation email or through the My Booking section. 
  • Depending on the card you have used, the ticket amount is charged but reserved, and the reserved amount would be credited back to your card. 
  • The service applies to the ticket booked on air-austral.com, Air Austral Mobile App or through the airline’s customer service phone number at +1-844-673-0381
  • You can also request an Air Austral flight change within 24 hours of booking a flight. 

How to Cancel an Air Austral Flight?

The airline will always be there to help you if you decide to cancel your flight. You can place the request by calling the Air Austral customer service phone number or through My Booking section on the Air Austral’s website. 

Cancel Air Austral Flight Ticket Online

You can cancel your flight online provided you must be holding a refundable fare, and the flight must be operated and marketed by the Air Austral airlines. The steps include – 

Air Austral Manage Booking
  • You can cancel the flight by using the link in your booking confirmation email or through the My Booking section.
  • Find out how much refund you could get if you cancel the flight after adjusting the Air Austral cancellation fee. 
  • You would be able to see the refund amount before confirming the flight cancellation.
  • Please note any cancellation request you complete in your booking would be applied to all the passengers included in the booking. 

Cancel Air Austral Flight Ticket over the Phone

If you need to make the flight cancellation for only 1 passenger in the booking or you’re holding a restricted fare, please get in touch with the airline’s executives by calling at the Air Austral ticket cancellation phone number at +1-844-673-0381


Air Austral Refund Policy

As per the Air Austral cancellation policy, depending upon the fare rules or conditions, the airline will refund the full or partial amount of the unused flight portion under the following conditions – 

  • The airline shall be entitled to make a refund to the person ticketed in the reservation or the person who paid for the ticket. The party which is making a claim for a refund has to produce a proof of the said transaction. 
  • If the airline cancels a flight or fails to operate the flight as per the schedule or the flight does not stop at the agreed destination or stopover points or if the irregular airline’s schedule causes the passenger to miss the flight connection, the passengers have the right to obtain a refund. 
  • In case no portion of the flight booking was used, and is a refundable fare, the passenger may obtain a refund less any Air Austral cancellation fee and any administrative charges.
  • For certain fares, the airline allows a refund after the scheduled departure. 
  • The airline may refuse to offer a refund if the request for cancellation is made after the expiry of the validity of the ticket. 

Air Austral Cancellation Fee

Air Austral Cancellation Fee

As per the Air Austral cancellation fee, the cancellation fee varies with the class of service and the cabin class  and is charged for the refundable fares only. 

Air Austral Cancellation Fee for Loisirs – Economy

Loisirs GadiambLoisirs PromoLoisirs MalinLoisirs BasicLoisirs FlexiLoisirs FlexiPlus
Cancellation Fee [in USD]Not ApplicableNot ApplicableNot Applicable200250Free of charge
RefundableNoNoNoYesYesYes
No-show cancellationNot permittedNot PermittedNot PermittedNot PermittedNot PermittedPermitted

Air Austral Cancellation Penalty for Comfort – Economy Premium

Comfort SmartComfort
Cancellation Fee [in USD]250Not Applicable
RefundableYesNo
No-show cancellationNot permittedNot permitted

Cancellation Fee for the Club Austral – Business

Austral PromoAustral DecouverteAustral SmartAustral
Cancellation Fee [in USD]Not ApplicableNot Applicable450Free of charge
RefundableNoNoYesYes
No-show cancellationNot permittedNot permittedNot permittedPermitted

Basically, Air Austral cancellation policy is the perfect reason for you to stop worrying about the cancellation. As you can see, cancelling a flight with Air Austral is a very easy process. You can choose to value your money and cancel your flight whenever you want to. The airline also lets you use your booking value at any other time.


Air Austral Cancel Flight Reservation – Frequently Asked Question [FAQs]

If you book your flight through Air Austral, it is refundable within 24 hours of booking, regardless of the cabin class and the class of service selected. The service applies to the ticket booked on air-austral.com, Air Austral Mobile App or through the airline’s customer service phone number at +1-844-673-0381.

You can cancel your flight online provided you must be holding a refundable fare, and the flight must be operated and marketed by the Air Austral airlines. Visit air-austral.com and under the My Booking section enter your booking details to cancel your flight. 

If you need to make a flight cancellation for only 1 passenger in the booking or you’re holding a restricted fare, please get in touch with the airline’s executives by calling at the Air Austral ticket cancellation phone number at +1-844-673-0381.

If the airline cancels a flight or fails to operate the flight as per the schedule or the flight does not stop at the agreed destination or stopover points or if the irregular airline’s schedule causes the passenger to miss the flight connection, the passengers have the right to obtain a refund.

The cancellation fee varies with the class of service and the cabin class  and is charged for the refundable fares, such as – 

Loisirs Basic – 200 USD [Economy]

Loisirs Flexi – 250 USD [Economy]

Comfort Smart – 250 USD [Premium Economy]

Austral Smart – 450 USD [Business Class]

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