Air-New-Zealand-Cancellation-Policy

Life happens so as the change or cancels in our travel plans. At such a juncture we expect airlines to be a little harsh and more compassionate on their travel policy especially the cancel fee. With the Air New Zealand cancellation policy, you can expect something beyond compassion and flexibility. In this post, we will give you comprehensive insights on the Air New Zealand flight cancellations, so next time when you have to make a cancellation request you would be empowered enough to take the charge of your own flight schedule. Let’s discuss in details –


Air New Zealand Cancellation Policy

Here’s the complete overview of the Air New Zealand Flight Cancellations – 

  • Air New Zealand flight cancellation would be applicable to all passengers, fare types, travel routes, and classes of services. 
  • Air New Zealand cancellation rules vary for the restricted as well as non-restricted fares
  • Air New Zealand flight cancellation would only be applicable for the Air New Zealand booking made via the airline’s portal, Air New Zealand customer service number, and Air New Zealand booking counter at the airport. 
  • Sometimes the Air New Zealand cancellation is beyond their control. In the event of uncontrollable circumstances like a severe weather disruption, terrorist act, government restrictions, strike, riots, state emergency, public health events such as a pandemic, airport closure, etc, you are entitled to get a travel credit instead of an Air New Zealand canceled flight refund. 
  • Any travel credit issued from Air New Zealand flight cancellation would be valid for 12 months from the date your ticket was issued.
  • While requesting Air New Zealand for your booking, if your ticket type is eligible for a refund, it would be credited back to the original form of payment within 7-10 business days. 
  • Air New Zealand cancellation fees vary for domestic and international flight booking. 

Air New Zealand 24 hour Cancellation

Here’s everything you need to know about Air New Zealand 24 hour cancellation policy :

  • Tickets are fully refundable if canceled within 24 hours of booking the flight.
  • Air New Zealand reservations must be made at least 7 days before the scheduled flight departure to claim a full refund.
  • Air New Zealand 24 hour cancellation would be applicable on all fares types, travel routes, and classes of services. 
  • Air New Zealand cancellation within 24 hours would not be applicable on group fares, and flight booking purchased via miles. 
  • Air New Zealand 24 hour cancellation does not allow tickets to be transferred to another person. 

Air New Zealand Cancellation Fee

Air New Zealand cancels booking fees for international and domestic reservations. Here are the following details – 

Air New Zealand International flight cancellations include all long-haul fares – 

  • Air New Zealand Sweet Deals – Adult and child fares are non-refundable at all times. But can be canceled and issued a travel credit which can be used towards the payment of the new Air New Zealand flight booking.  Passengers need to pay 200 USD as an Air New Zealand cancellation fee. 
  • Air New Zealand Value Fare – You can book Economy as well as Premium Economy under this fare. Passengers need to pay 300 USD as Air New Zealand cancel booking fee as the remaining value of the fare would be eligible for an Air New Zealand cancellation refund. 
  • Air New Zealand Flexi Fare – You can book Economy as well as Premium Economy under this fare. Passengers need to pay 300 USD as Air New Zealand cancel booking fee as the remaining value of the fare would be eligible for an Air New Zealand cancellation refund. 
  • Air New Zealand Business Fare – Air New Zealand reservations offer three fare types for Premium Class – Business Saver, Business Value, and Business Class. Passengers need to pay 500 USD Air New Zealand cancel booking fee for Business Save fare and 250 USD for Business Value fare. For Business Class fare, there would be zero Air New Zealand cancellation fee asses anytime before departure. 

Air New Zealand domestic flight cancellations for fares within New Zealand. 

  • Air New Zealand Smart Saver Fare – You can book Economy, Premium Economy, and Business Premier cabins under this fare. Smart Saver fares are non-refundable and non-changeable for Economy Class. An unused Premium Economy and Business Premier is refundable and assessed an Air New Zealand cancellation fee of 100 USD.
  • Air New Zealand Flexible Date Fares – Flexidate fares are fully refundable up until departure, and do not assess any Air New Zealand cancellation fee. Air New Zealand cancellations made after departure will incur a 40 USD refund fee per person. 

Air New Zealand Cancel Booking Process

If you wish to change or cancel your travel plans, due to any circumstances, here are the following ways that help you with Air New Zealand flight cancellations :

Air New Zealand cancel booking online

Please follow these simple steps to cancel Air New Zealand flight online – 

  • Visit the Air New Zealand reservation portal
  • Click to select the manage Booking’ tab at the top of the booking widget page
  • Type in your booking credentials such as PNR and the passengers’ last name to retrieve your Air New Zealand reservation. 
  • Click on the ‘Continue’ button.
  • Choose your flight itinerary that needs to be canceled. You can only cancel the unused portion of the ticket.
  • You will get the Air New Zealand cancellation policy mentioned as per the fare rules applied to your booking. If it’s a refundable fare, you will get the ‘Air New Zealand cancel flight refund’ amount for your booking.
  • If you’re agreed with a refund amount that is to be claimed, click on the ‘Confirm cancellation’ button. 
  • You will also receive the Air New Zealand flight cancellation confirmation mail at the email address provided at the time of booking.

Air New Zealand cancels the booking via phone

Feel free to reach to one of our customer executives by calling us on the Air New Zealand cancellations helpline at +1-855-284-6735. This method for requesting cancellation is perfect for travelers who are not comfortable doing it online or need proper guidance from one of our travel executives. Here’s what you need to do – 

  • Dial Air New Zealand cancellation helpline and wait for one of the customer representatives to connect to you. 
  • In the meanwhile keep your Air New Zealand booking reference handy, which will help our customer executive to retrieve your booking. 
  • Check the  Air New Zealand ticket refund policy for your reservation, and opt for cancellation accordingly. 
  • Your entitled Air New Zealand cancels flight refund would be processed back to the original payment method and is reflected in your bank statement in 7-10 business days. 
  • You will also receive the Air New Zealand flight cancellation confirmation mail at the email address provided at the time of booking.

Air New Zealand cancel booking at the airport

You can make last-minute cancellation from your departure airport provided that you request Air New Zealand cancellations two hours prior to the scheduled departure at the latest for the domestic flight and three hours before an international departure.


Air New Zealand Flight Cancellation Compensation

You would be eligible for Air New Zealand flight cancellation compensation if your flight is delayed, canceled, or rescheduled on the day of travel, says Air New Zealand canceled flight policy.

If you have been informed of the canceled Air New Zealand flight within 14 days prior to the scheduled departure, you may be entitled to get up to  700 USD as Air New Zealand cancellation compensation. Here’s the overview of the Air New Zealand canceled flight compensation – 

DistanceCompensation
1500 km or lessUp to 325 USD per person
1,500 – 3,500 kmUp to 480 USD per person
3,500 km and aboveUp to 725 USD per person

When the flight cancellation or disruption results in an overnight delay, passengers are also entitled to get:

  • Overnight accommodation and meals
  • Airport transfers

Air New Zealand Ticket Refund Policy

You may get eligible for an Air New Zealand cancellation refund under the following circumstances – 

  • Involuntary cancellation where the airline fails to offer you an alternate flight
  • Flight delay that results in you reach to your final destination or stopover three hours later than the originally scheduled arrival 
  • Flight delay that results in passenger misses a connecting flight
  • You have been denied boarding even you have a confirmed Air New Zealand reservation
  • You have denied boarding due to overbooking, and the Air New Zealand team to arrange alternate transportation for you
  • Your Air New Zealand flight fails to land at the desired stopover or destination 
  • Air New Zealand team fails to offer you the class of service who have actually booked.

Air New Zealand Cancellation Policy – Frequently Asked Questions (FAQs)

When does Air New Zealand issue a travel credit instead of a refund?

At times, the Air New Zealand cancellation is beyond their control. In the event of uncontrollable circumstance like a severe weather disruption, terrorist act, government restrictions, strike, riots, state emergency, public health events such as a pandemic, airport closure, etc, you are entitled to get a travel credit instead of an Air New Zealand canceled flight refund

Does Air New Zealand have a 24-hour cancellation policy?

Tickets are fully refundable if canceled within 24 hours of booking the flight provided that the reservation must be made at least seven days (168 hours) prior to the scheduled departure.

As per Air New Zealand change flight policy, passengers are allowed to make free changes to the date, time, and/or destinations for free within 24 hours of purchase.

How to get a refund from Air New Zealand?

Under the following circumstances, you are entitled to get an Air New Zealand cancellation refund – 

1. Involuntary cancellation where the airline fails to offer you an alternate flight

2. Flight delay that results in you reaches to your final destination or stopover three hours later than the originally scheduled arrival or you miss the connecting flight.

3. You have been denied boarding even you have a confirmed Air New Zealand reservation or in case of overbooking.

4. Your Air New Zealand flight fails to reach the desired stopover or destination 

5. Air New Zealand team fails to offer you the class of service who have actually booked.

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