Headquartered in the heart of Kuala Lumpur, AirAsia is the world’s best low-cost carrier that also serves as a gateway to 165 international destinations in 25 countries. We would be discussing the AirAsia cancellation policy in the following guide to help you make an informed decision on cancellation.

AirAsia Cancellation Policy

AirAsia Booking Cancellation Policy

Here are the important highlights from the AirAsia booking cancellation policy – 

  • AirAsia cancellation policy would not be covered for the flight booked via the airline’s portal, or via phone with the airline’s representative. 
  • AirAsia flight ticket cancellation policy would be applicable on all fare types, and a class of service booked.
  • AirAsia cancellation refund would be processed back to the original form of payment in 7-10 business days.
  • Only US-bound flights are eligible for 24 hours AirAsia flight cancellation.
  • AirAsia cancellation online would be permitted to booking that contains no more than 7 flight segments. 
  • In case of a no-show, the passenger would not be eligible to receive any AirAsia ticket cancellation ticket, and the entire booking fare would be forfeited. 
  • Upon cancellation, passengers would only get Airport taxes and fees as part of the AirAsia ticket refund. 
  • In case of any flight delays, disruptions as well as involuntary cancellations, passengers are entitled to get a 100% refund as well as compensation, depending upon the severity of the circumstances. 
  • AirAsia flight cancellation would only be applied to the unused portion of the ticket. 

AirAsia Cancel Flight within 24 Hours

As per AirAsia cancellation policy, for flights to/from the United States and Canada, bookings can be canceled with a 100% refund if the request for the same has been made within 24 hours after the ticket is issued. Partial cancellations/refunds on any part of the booking would not be allowed. 

AirAsia ticket cancellation has to be made 7 days or more prior to the scheduled flight departure. 

Passengers must cancel their booking and submit their AirAsia flight cancellation refund via the following steps – 

  • Visit AirAsia.com, and click on the “manage booking’ tab.
  • Enter the booking reference along with the last name of the passenger. Once retrieved, click on ‘Refund’.
  • Select ‘New Refund Request’, and then select “United States Refund Policy as your AirAsia ticket cancellation refund type. 

AirAsia Flight Ticket Cancellation Process

AirAsia flight ticket cancellation can be done via three following ways – 

AirAsia ticket cancellation online – Here’s the step process of requesting AirAsia cancellation online – 

  • Visit Airasia.com and click on the ‘Manage booking’ tab.
  • Enter the six-digit booking reference and the last name of the concerned passenger.
  • Once the reservation is retrieved, click on the ‘Cancel my flight’ button. 
  • Select the ‘Refund’ type, and then select the ‘AirAsia cancellation policy’. Click to review the policy, AirAsia ticket cancellation charges, and the refund associated with your booking. 
  • Click on ‘confirm my request’. You can view the refund amount, if applicable on your booking, at the checkout page. 
  • Once the request is confirmed, you will receive ‘AirAsia flight booking cancellation’ mail at the email address provided at the time of booking.
  • Please note that applicable AirAsia cancel booking refund would be processed in 7-10 business days in the original form of payment. 

AirAsia cancel flight booking helpline – You can cancel your AirAsia booking over the phone by calling at +1-855-284-6735. One of AirAsia’s representatives will guide you to the due process of cancellation. If your AirAsia reservation is not eligible for online cancellation, you can reach this number to request cancellation on your booking. Here’s what you need to do – 

  • Dial the AirAsia trip cancellation helpline, and keep your booking credential handy while you get connected to one of the airline’s representatives over the phone.  
  • Ask the agent to cancel your booking. Also, keep a check on the AirAsia cancellation policy associated with your booking.
  • Check on the AirAsia ticket cancellation fee, and the refund associated with the remaining value of the fare. 
  • You can either process a whole refund back to your original form of payment. Or, you can opt for Travel Funds on the remaining value of the fare which would remain valid for 90 days from the date of issuance.. 

AirAsia trip cancellation at the airport – As per AirAsia cancellation policy, passengers can only request the cancellation up to 4 hours prior to the scheduled departure time for their domestic as well as international flights.  AirAsia booking paid via all modes of payment, except for travel agents, third-party agency booking and booking paid in cash will be refunded back to the original form of payment. 

AirAsia Cancel Flight Booking Compensation

As per AirAsia booking cancellation policy, if a delay, reschedule or cancellation of flight caused the passenger to miss their flight connection, they are entitled to get the following – 

  • If a flight is delayed at the point of departure, flight arrangements would be made on the next available flight that connects to the final destination within the Airline’s connecting time.
  • If a connecting flight is delayed, flight arrangements would be made on the next available flight. 

If the new available flight did not meet the passenger’s requirements or the next available flight is scheduled for the next day, passengers are entitled to get the following – 

  • Day or overnight accommodation
  • Airport transfers
  • AirAsia flight cancellation refund, if none of the above-mentioned conditions met

AirAsia Flight Cancellation Charges

AirAsia Flight Cancellation Charges

Here the complete overview of the AirAsia cancellation charges in accordance with the fare type and the travel route – 

All AirAsia cancellation fee displayed below are one-way direct flights – 

ItemCharging MethodFee
Cancellation Fee (International)per pax per sector35 USD
Infant Feeper pax per sector15 USD
Counter checked-in feeper pax per sector10 USD
AirAsia Domestic flight cancellation chargesper pax-per journey25 USD

AirAsia Refund Policy

Here are the important points to consider before requesting an AirAsia flight cancellation refund – 

  • After the ticket is issued and the booking of the seat is confirmed, upon cancellation, passengers will get an AirAsia airport tax refund only. 
  • In case of no-show or a situation where passengers do not board the flight, they are entitled to Airport Tax as a part of AirAsia booking cancellation refund, and to be applied within six months after the scheduled flight departure. 
  • As per the AirAsia refund policy, passengers have the option of AirAsia credit account or refund processed back to the original mode of payment. 
  • As per AirAsia cancellation policy, an approved refund for AirAsia flights within Malaysia, Indonesia, and Japan will be refunded in the form of a Credit Account only.
  • As per the AirAsia refund policy, no flight refund would be offered for flights operating within Myanmar.

AirAsia Cancellation Policy – Frequently Asked Questions (FAQs)

If I do not wish to fly after purchasing a flight booking, what can I get as a part of a refund?

As per AirAsia booking cancellation policy, after the ticket is issued and the booking of the seat is confirmed, upon cancellation, passengers will get an AirAsia airport tax refund only. Passengers have the option of an AirAsia credit account or refund processed back to the original mode of payment.

How to cancel an AirAsia flight online if I want to cancel within 24 hours?

As per AirAsia cancellation policy, for flights to/from the United States and Canada, bookings can be canceled with a 100% refund if the request for the same has been made within 24 hours after the ticket is issued.

• Visit AirAsia.com, and click on the “manage booking’ tab.
• Enter the booking reference along with the last name of the passenger. Once retrieved, click on ‘Refund’.
• Select ‘New Refund Request’, and then select “United States Refund Policy as your AirAsia ticket cancellation refund type.

What if I made a double or duplicate booking with AirAsia?

 As per the AirAsia flight cancellation policy, passengers can request a refund if they have accidently made more than one booking for the same passenger, destination, date, and time of travel. Passengers can also request a cancellation if they have accidentally made the same booking after 24 hours. 

How to cancel an AirAsia flight at the airport?

As per AirAsia flight cancellation policy, passengers can only request the cancellation up to 4 hours prior to the scheduled departure time for their domestic as well as international flights.  AirAsia booking paid via all modes of payment, except for travel agents, third-party agency booking and booking paid in cash will be refunded back to the original form of payment.


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