Azerbaijan Airlines Cancellation Policy

We never know what life brings for us anytime. And, the same happens with our travel plans. Yes, sometimes our plans don’t work as we want. While most of the airlines hesitate in providing flexibility while traveling, it is the Azerbaijan Airlines cancellation policy that is an exception by all means and caters to the hassle-free travel anytime every time.

In this post, we will understand how you can make the most with Azerbaijan Airlines flight cancellation policy, and what all you need to know before requesting the cancellation – 

Here are the important highlights from the Azerbaijan Airlines ticket cancellation policy – 

• Azerbaijan Airlines reserves the right to suspend/cancel flights due to any extenuating circumstances without prior authorization from the passengers.
• As per Azerbaijan Airlines cancellation policy, the flight bookings that are purchased via Azerbaijan Airlines website/app, and Azerbaijan Airlines reservation phone number () are permitted for cancellation. 
• All the Azerbaijan Airlines flight cancellations are subject to penalty, and surcharges, and to be requested up to 3 hours prior to the scheduled departure for international flights, and 2 hours prior for domestic flights.
• As per Azerbaijan Airlines ticket cancellation policy, the Saver fare in economy class is fully non-refundable once the ticket number is generated, and can only be canceled within 24 hours of purchase provided that the departure date must be 7 days in advance. 
• All flights originated to and from the US are covered under Azerbaijan Airlines 24 hours cancellation policy where passengers can claim a full refund within 24 hours from the date of purchase provided that the scheduled departure must be 7 days ahead at the time of cancellation. 
• In the case where the passenger has been denied boarding due to overbooking – the tickets issued for a number of passengers exceed the aircraft’s capacity, a full refund must be obtained without collecting Azerbaijan Airlines cancellation fee and is subject to Azerbaijan Airlines canceled compensation policy. 
• As per Azerbaijan Airlines cancellation policy, passengers are entitled to get a full refund due to a death of a family member or close relative. To claim the Azerbaijan Airlines cancellation refund, the airline may require a Death Certificate or Medical Certificate for validation. 
• Azerbaijan Airlines cancellation policy would be applicable for all fare types, classes of services, and the passengers of all age groups. 

Azerbaijan Airlines 24 Hour Cancellation

For Azerbaijan Airlines booking that is purchased at least seven days before a scheduled flight departure date and time, are required to either – 

• Allow passengers to request Azerbaijan Airlines flight cancellation within 24 hours of purchase.
• Allow passengers to hold a ticket at the quoted price without paying for the booking within 24 hours 

Azerbaijan Airlines 24 hours cancellation offers both a refund and a hold option. Passengers need to check the airline’s policy before purchasing a ticket. 

As per Azerbaijan 24 hour cancellation rule, the airline accepts the reservation without payment, and it allows passengers to cancel within 24 hours without Azerbaijan Airlines cancelling the flight fee. Alternatively, the airline may require payment with a reservation, and it allows passengers to cancel the payment as well as reservation within 24 hours and claim a full refund. 

Here are the following highlights from the Azerbaijan 24 hour cancellation policy – 

• The Azerbaijan 24 hour flight cancellation would not be applicable on the flights booked with an Online Travel agency (OTA), travel agents or any third-party agents.
• In case of purchasing the Azerbaijan Airlines reservation with any third-party travel agents, passengers need to contact the travel agent directly to obtain a refund.
• Azerbaijan Airlines 24 hour cancellation policy would be applicable on the refundable as well as non-refundable fares. 
• Azerbaijan 24 hour cancelation would not be applicable on the group fares and is subject to group contact.
• Any flight booking purchased with travel credit vouchers is not covered under Azerbaijan Airlines 24 hour cancellation. 
• Any refund from the 24-hour cancellation would be processed in the 7-10 business days in the original form of payment. 

Azerbaijan Airlines Cancellation Fee

Here’s the overview of the Azerbaijan Airlines cancellation fee as per the fare types, and a class of service purchased – 

75 percent of the fare amount would be charged as Azerbaijan Airlines flight cancellation fee if canceled 1-24 hours prior to the scheduled departure

50 percent of the fare amount would be charged as Azerbaijan Airlines flight cancellation fee if canceled 1-24 hours prior to the scheduled departure.

More than 96 hours prior to scheduled departure, the Azerbaijan Airlines ticket cancellation fee is 75 USD

How to Cancel Flight with Azerbaijan Airlines?

You can cancel the Azerbaijan Airlines flight booking online as well as over the phone. Let’s understand the step-by-step method as to how you can request the Azerbaijan Airlines flight cancellation with the following methods – 

Cancel Azerbaijan Flight Online

Follow these simple steps to request the Azerbaijan Airlines flight cancellation online – 

• Visit www.azal.az, and click on the Manage Booking tab.
• On the next tab, click on one of the options available to retrieve your flights – By Ticket number, and By Booking reference.
• Enter the six-digit booking reference and the last name of the passenger, and then click on the Add button to proceed.
• Select the flight itinerary that needs to be canceled. Click on the cancel tab to proceed.
• If your reservation is eligible for Azerbaijan Airlines flight cancellation, you will get the amount displayed as the refund that you can claim from the cancellation. 
• Click on ‘Confirm & Save’ to proceed with the Azerbaijan Airlines flight cancellation. 
• Once the request is completed, you will receive the Azerbaijan Airlines cancellation confirmation on your registered email. Also, the passenger’s Azerbaijan refund request would be completed in 7-10 business days.

Cancel Azerbaijan flight over the phone

Dial the Azerbaijan Airlines refund phone number, and wait for the airline’s executives to connect – 

• Provide your 13-digit ticket number, and other booking confirmation details and ask the agent to cancel your reservation.
• Azerbaijan’s executives will offer you the refund options that are available on your booking.
• Please note all the Azerbaijan Airlines flight cancellations requests are subject to penalty, and surcharges, and to be requested up to 3 hours prior to the scheduled departure for international flights, and 2 hours prior for domestic flights.
• Once you agree with the Azerbaijan flight cancellation refund, process the refund amount as it would be credited back to the original form of payment in 10-15 business days. 
• Once the request is completed, you will receive the Azerbaijan Airlines cancellation confirmation on your registered email. 

Cancel Azerbaijan flight at the airport

To cancel Azerbaijan Airlines at the airport, the request must be processed at least 3 hours prior to the scheduled departure – 

• Provide your 13-digit ticket number, and other booking confirmation details and ask the agent to cancel your reservation.
• Azerbaijan’s executives will offer you the refund options that are available on your booking.
• Passengers can opt for a refund via cash or cheque at the airport. Once the request is completed, you will receive the Azerbaijan Airlines cancellation confirmation on your registered email. 

Azerbaijan Airlines Delays and Cancellation

As per the Azerbaijan flight delay cancellation rule, the airline is always in considerable and deliberate efforts to get the travelers to the point of destination on time and as per the travel schedule. 

In case of any unforeseen circumstance such as severe weather conditions, air traffic control. technical failure, flight delays, involuntary cancellations, and diversions may occur. However, Azerbaijan Airlines takes deliberate effort to keep passengers well informed about the flight status, both at the airport and before boarding. In case of Azerbaijan flight delays and cancellations – 

• The airline promptly provides passengers with notifications of delays, cancellations, and diversions via the website, over the phone, and at the airport within 30 minutes after receiving information of such changes. Passengers are entitled to get a refund if they have been informed of flight cancellation within seven days prior to the scheduled departure. 
• In case of Azerbaijan flight delays and schedule changes, the airline will attempt to notify the passenger via email or telephone if the passenger has provided the airliners with his/her valid contact information. 

Passengers can claim Azerbaijan Airlines canceled compensation of up to 650 USD per passenger under US DOT guidelines. Passengers would be eligible for Azerbaijan canceled flight compensation – 

• If there is a flight delay for more than 3 hours
• If the flight has been originated from the US and Canada
• If the flight delay was not due to any extenuating circumstances

If you’re facing the Azerbaijan Airlines cancellation, flight delay, or a significant schedule change for more than 3 hours – 

• Ask the airline the reason behind the cancellation or delay
• Get the confirmation in writing from Azerbaijan Airlines mentioning the reason for the disruption
• Note the actual arrival time 
• Do not trash receipts, boarding passes, and all other Azerbaijan Airlines booking documents
• Enter the flight details on Azerbaijan canceled flight compensation form, and check if you can qualify for the compensation
• Feel free to call us on our Azerbaijan Airlines refund phone number.

Passengers are eligible for Azerbaijan flight cancellation compensation – 

• If the flight has been delayed for 3+ hours or passengers arrive 3 hours late at the stopover.
• If the passenger has been departed from US airport

Within the US

• Passengers can claim the Azerbaijan flight canceled compensation up to 325 if the flight distance from point A to point B is less than 1500 Km
• And over 1500 Km, passengers can claim up to 530  USD

Outside the US

• Passengers can claim the Azerbaijan flight canceled compensation up to 325 if the flight distance from point A to point B is less than 1500 Km
• If the distance is between 1500-3500 Km, Azerbaijan flight canceled compensation would be 530 USD
• If the distance is over 3500 Km, and that causes a delay of more than 4 hours, passengers can claim up to 725 USD as Azerbaijan flight canceled compensation. 

Azerbaijan Airlines Cancellation Compensation In case of Delayed Flights

Here’s everything you need to know about the Azerbaijan Airlines canceled flight compensation – 

Flight delay for more than 2 hours – Azerbaijan Airlines should be liable for

• Reschedule on the next plane as soon as possible
• Meals and refreshment voucher
• 2 free calls, email, and internet service to book new flights and for social media access.

Flight delay for more than 5 hours – Azerbaijan Airlines should be liable for  – 

• Reschedule on the next plane as soon as possible
• Hotel accommodation if it requires an overnight stay
• Free airport transfers
• Meals and refreshment voucher
• 2 free calls, email, and internet service to book new flights and for social media access.
• Option to claim a full refund alongside Azerbaijan flight canceled compensation

The actual Azerbaijan flight cancellation compensation – If the flight is canceled without prior notice within 14 days prior to the departure, passengers can choose from two options – 

• Azerbaijan refund request for full booking value
• Passengers can reschedule their flights 7 days in their direction. Fare difference may apply

Azerbaijan Airlines denied boarding rights to the passenger – As per Azerbaijan Airlines cancellation policy, passengers who have been denied boarding can claim up to 725 USD if – 

• You have already check-in for your flight
• You possess valid flight reservation details and other travel receipts
• You were denied boarding due to overbooking

Azerbaijan Airlines should be liable for  – 

• Reschedule on the next plane as soon as possible
• Hotel accommodation if it requires an overnight stay
• Free airport transfers
• Meals and refreshment voucher
• 2 free calls, email, and internet service to book new flights and for social media access.
• Option to claim a full refund alongside Azerbaijan flight canceled compensation

Azerbaijan Airlines Refund Policy

In the following situations, passengers are entitled to get Azerbaijan Airlines flight refund and/or associated Azerbaijan cancellation fee – 

Canceled Flights – As per Azerbaijan Airlines cancellation policy, passengers are entitled to get a refund if the flight is canceled and is directly attributed to the airlines. 

Schedule Change – As per Azerbaijan Airlines refund policy, a passenger is entitled to a refund in case of a significant delay for more than 3 hours. 

• In case of a significant delay, the Azerbaijan Airlines ticket cancellation refund depends on various factors such as duration of the flight, and length of the delay.

Class of Service Change – Passengers can make Azerbaijan refund requests if they are involuntarily moved to a lower class of service. For instance, if a passenger booked first-class services, and was downgraded to premium economy, he/she is entitled to a full flight ticket.

Baggage Fees  – As per Azerbaijan cancellation refund policy, if the passenger has already paid the baggage fee, and his or her baggage has been declared missing by the airline, the passenger has a right to obtain a full refund request.

• Azerbaijan Airlines declared a missing or stolen bag between five and fourteen days after the scheduled arrival.

Fully Refundable Ticket – As per Azerbaijan Airlines cancellation policy, if passengers purchased a non-restricted or refundable fare, passengers have a right to obtain a refund in exchange for Azerbaijan cancel flight fee. 

In the following situations, passengers are not entitled to get an Azerbaijan Airlines flight refund – 

Non-refundable ticket – As per Azerbaijan Airlines cancellation policy, passengers who purchased a restricted fare are not entitled to get any refund if cancelling their flight. 

Personal reasons – In the case of Azerbaijan Airlines cancellations where the reasons for not boarding the flight are attributed directly to the passengers, no refund can be claimed under any circumstances. 

Unsatisfactory flight service – As per Azerbaijan Airlines refund policy, no refund can be obtained by the passenger if having a bad experience with the flight staff, crew, or airline.

Incidental Expenses – A passenger who incurs any other travel expenses such as renting a car, or booking a hotel room or a meal due to a significant delay in the flight is not entitled to any refund. 

Frequently Asked Questions – FAQs