Azores Airlines Cancellation Policy

Are you afraid of flight cancellations? Is it the cancellation fees that steal away your peace of mind? Life is very uncertain just like our travel plans. But that’s not the end of life! Always we expect a little flexibility from the airlines when it comes to changes and cancellations.

To empower your prospect of cancellation, one should always resort to Azores Airlines cancellation policy, as the carrier not only offers maximum flexibility to its passengers but also a very nominal fee to change or cancel their flight.

Let’s understand what all it takes to cancel your Azores Airlines flight booking and how you can make the most of their cancellation policies – 

• To cancel Azores Airlines flight reservations, passengers can do so online or by calling our Azores Airlines customer service phone number. Azores Airlines flight cancellation is subject to terms and conditions, general conditions of carriage, and any applicable Azores Airlines cancellation fee and charges.
• Azores cancellation fees vary based on your selected fare types. If you have selected the multiple fare rules at the time of booking, the most restrictive Azores Airlines cancellation policy will apply. 
• For all the flights that originate to and from the United States and Canada, if passengers have booked the travel at least 7 days prior to the scheduled departure, passengers can cancel and claim a full refund without paying the Azores cancellation fee if they request a cancellation within 24 hours of purchase.
• Azores Airlines flight cancellation would be applicable on the unused position or unflown flight segment of the booking
• Azores Airlines cancellation policy would be applicable on the flight tickets operated by Azores Airlines, and the tickets must be booked through the official website,  through Azores Airlines contact number, or through Azores Airlines ticket office. 
• If Azores Airlines cancel the flight schedule, passengers would be able to redeem the unused portion of their due flight towards a future trip up to one year from the date of cancellation. Passengers would be informed of the cancellation and other information they’ll need to rebook their trip. 
• Azores Airlines ticket cancellation requests must be made up to three hours before the commencement of the scheduled flight. 
• No Azores Airlines cancellation is allowed after the scheduled departure, and the entire booking value remains forfeited.
• Azores Airlines cancellation policy to the non-refundable ticket only allows taxes and fees as a refund under any circumstances. In case any non-refundable ticket is booked with the travel insurance, passengers can claim the refund based on their coverage policy of the travel insurance. 

Azores Airlines 24 Hour Cancellation

As per Azores Airlines 24 hour cancellation policy, passengers are allowed to cancel their flight tickets within 24 hours from the date of purchase and can claim a refund of the ticket value without paying any Azores Airlines cancellation fee, provided – 

• That the scheduled departure date must be at least 7 days ahead at the time of requesting Azores 24 hour cancellation
• Azores Airlines 24 hour cancellation policy would not be applicable on the group booking and is subject to the group contract of Azores Airlines carriage. 
• Azores Airlines 24 hours cancellation would not be applicable on the flight redeemed through a travel credit voucher
• Azores Airlines 24-hour cancellation policy would not be applied on the flight bookings made through Frequent Flyer reward points or mileage. 
• Any refund from the Azores Airlines 24 hour cancellation would be processed back to the original form of payment in 7-10 business days.

Azores Airlines Cancellation Fee

Azores Airlines cancellation fee would be applicable per passenger per booking and varies with the region and the class of service. Here’s the complete overview of the Azores cancellation fee – 

Domestic fares – 

Inter-Island Region – 

Europe/Africa

North America

How to Cancel a Flight with Azores Airlines?

Passengers can cancel their flights online as well as over the phone. In this post we will help you how you can make the Azores Airlines flight cancellation, and the navigation steps it takes to cancel your flight online – 

Azores Cancel Flight Online

Follow the easy steps to cancel Azores Airlines flight online – 

• Visit Azores Airlines website and click on the My Trip section on the booking widget at the home screen.
• Enter the six-digit booking reference along with the last name of the passenger to retrieve the booking. Click on the Next button to proceed.
• Select the flight itinerary or flight segment you need to cancel. Click on the ‘Cancel’ tab to proceed.
• As per Azores Airlines cancellation policy, the flight cancellation should only be applied on the unused portion of the booking.
• You would be asked to pay the Azores Airlines flight cancellation fee to proceed with the cancellation. The said Azores ticket cancellation refund would be displayed on the screen
• Click on the ‘Cancel my flight’ tab to proceed to the check out page. Pay the required fee to proceed with your booking cancellation. 
• Once the cancellation is done, the said refund would be credited back to the original form of payment in 7-10 business days. 
• Also, check to see your registered email for Azores flight cancellation confirmation. 

Azores Cancel Flight over the Phone

Dial Azores Airlines flight cancellation phone number and the follow the next steps – 

• Wait for the Azores Airlines flight executive to get connected. Provide your booking details that allow the executive to retrieve your booking
• Ask the executive to cancel your flight. The executive will check whether the file rule associated with your booking allows the cancellation or not. 
• As per Azores Airlines cancellation policy, the flight cancellation should only be applied on the unused portion of the booking.
• If your booking is eligible for cancellation, the agent will provide the details related to the  Azores flight cancellation refund associated with your booking. 
• If you agree with the refund amount, pay the Azores Airlines flight cancellation fee associated with your booking over the phone. You can pay with debit/credit card.
• Once the cancellation is done, the said refund would be credited back to the original form of payment in 7-10 business days. 
• Also, check to see your registered email for Azores flight cancellation confirmation. 

Azores Cancel Flight at the Airport

Passengers can cancel their flights last-minute at the departure airport provided that the Azores Airlines ticket cancellation request must be made up to three hours prior to the scheduled departure. Here’s what you need to do – 

• Head to the departure airport and visit Azores ticket counter
• Provide your booking details to the next available agent
• Ask the executive to cancel your flight. The executive will check whether the fule rule associated with your booking allows the cancellation or not. 
• As per Azores Airlines cancellation policy, the flight cancellation should only be applied on the unused portion of the booking.
• If you agree with the refund amount, pay the Azores Airlines flight cancellation fee associated with your booking over the phone. You can pay with debit/credit card.
• Once the cancellation is done, the said refund would be credited back to the original form of payment in 7-10 business days. 

Azores Flight Cancelled in Case of Flight Delays, Overbooking, and Involuntary cancellations

Azores Airlines takes all reasonable measures to avoid flight delays and cancellations. However, in exceptional circumstances, under the Azores Airlines canceled flight situation, the airline may arrange a flight operated by another airline without accepting any obligation to make such an arrangement. 

As per the Azores Airlines cancellation policy if the airline cancels a flight due to being operated, fails to operate a flight according to the time schedule, fails to stop at your destination or Stopover, or causes you to miss the connecting flight operated by Azores Airlines – 

• Passengers would be arranged to alternate transportation in the class of service which were originally booked without any additional charge, and where necessary extend the validity of the ticket
• Passengers can opt for an Azores ticket cancellation refund

In case of denied boarding – If Azores Airlines is unable to offer confirmed space on a flight operated by them for which the passenger holds a valid ticket and has met all the applicable check-in deadlines and boarding times, the airline will – 

• Passengers would be arranged to alternate transportation in the class of service which were originally booked or to the higher class of service
• Passengers would be eligible for Azores flight canceled compensation

As per Azores Airlines cancellation policy, while providing the alternate flight, if the passenger is transported to the lower class of service than it was originally booked – 

• Azores Airlines refund for the lower difference for the applicable fare, taxes, fees, charges, and surcharges
• Passengers would be eligible for Azores flight canceled compensation

Azores Cancelled Flight Compensation

If your flight is cancelled, delayed, or denied boarding, you would be eligible for the following Azores Airlines flight cancellation compensation – 

• The Azores cancel the flight and refund the full cost of the ticket, at the price it was bought, for the part of the journey which is not used or flown
• Rebooking the flight under comparable transport conditions at the earliest opportunity to the final destination
• Rebooking the flight under comparable transport conditions to the final destination on a later date, subject to availability. 

The Azores flight cancellation compensation also covers – 

• Meals and refreshments in relation to the waiting time
• Telephone and internet access in relation to the waiting time

Azores Airlines flight cancellation compensation would not be offered if  – 

• If passengers have been informed of Azores Airlines flight cancellation at least weeks prior to the scheduled flight departure
• If passengers have been informed of cancellations between two weeks and seven days before the scheduled time of departure and are offered an alternative flight, allowing passengers to depart no more than two hours before the scheduled departure time and reach the final destination less than 4 hours after the scheduled time of arrival
• If passengers have been informed of the cancellation less than seven days before the scheduled departure time and are offered an alternative flight, allowing passengers to depart no more than one hour before the scheduled departure time and reach the final destination less than 2 hours after the scheduled time of arrival
• If the Azores Airlines flight cancellation is caused by extraordinary circumstances that could not have been avoided.

Passengers are entitled to the following Azores Airlines canceled flight compensation – 

• 350 USD for all flights under 1500 kilometers
• 550 USD for all the flights between 1500 and 3500 kilometers
• 750 USD for all flights above 3500 kilometers

Azores Airlines Refund Policy

Here are the important considerations from the Azores Airlines flight refund policy – 

• Azores Airlines refund rules vary based on the selected fare type. If you have selected the multiple fare rules at the time of booking, the most restrictive Azores Airlines cancellation policy will apply. 
• If you’re applying for an Azores Airlines refund for the flight ticket you’ve previously exchanged. The Azores Airlines refund policy of the original ticket rule will apply. 
• Passengers can request an Azores Airlines ticket refund for all eligible bookings paid by debit/credit card 5 days after ticket issuance until three hours prior to the scheduled departure.
• Subject to Azores Airlines refund terms and conditions, the airline will issue a refund on the unused portion only.
• Subject to the provision of the Azores Airlines cancellation policy, the airline refund shall be issued in the original method of payment.
• Azores Airlines ticket cancellation refund shall be issued to the person named on the ticket or to the person who paid for the flight booking, upon presentation of proof of such payment. 
• In the event of a death of a passenger after the commencement of the travel, the Azores Airlines cancellation refund would be applied to the unused portion of the ticket.
• As per Azores Airlines refund policy, if before the commencement of travel or using any flight segment in the itinerary a death of an immediate family member occurs and the passenger no longer wishes to travel, the airline offers a full refund provided a copy of the death certificate and other proof required by the Azores Airlines to establish the relationship to the deceased. 

Frequently Asked Questions – FAQs