Jetstar Airlines Cancellation Policy

If you want to shelve your plans of traveling due to the spike in Covid-19 cases, you must refer to the Jetstar Airlines cancellation policy. It will help you save money and earn rewards while also fast-tracking the entire cancellation process. This is why we bring to you the following guide that explains the Jetstar Airlines flight cancellation policy in layman’s terms. 

Key Highlights: Jetstar Airlines Cancellation Policy 

• Tickets purchased from illegal portals are not refundable.
• Passengers with refundable tickets are entitled to a full refund even though they cancel after the risk-free date has elapsed. 
• Passengers with non-refundable or standard fare tickets can obtain a full refund. However, for this, passengers must cancel the ticket within 24 hours of booking. The only exception to this provision is that the departure date must be seven or more days after the booking date.
• According to Jetstar Airlines cancellation policy, passengers who do not meet the risk-free cancellation provision must pay a charge to cancel their reservation. 
• Travelers who cancel their flights via the airline’s official web websites will be charged a low fee (Jetstar booking cancellation fee).
• Passengers who are canceling tickets via the offline cancellation methods must pay processing costs in addition to cancellation fees.
• Passengers will be compensated with travel vouchers if their planned flight is canceled by the airline due to the border restrictions rule. The passenger may request a full refund for the same cause. However, the airline can settle on the refund form after reviewing the Jetstar Airlines Cancellation Policy.

Jetstar 24 Hour Cancellation Policy

Are you unsure about your trip or have you booked the incorrect flight? Concerned with cancellation fees? No need to panic, as with Jetstar, all passengers are given a 24-hour window in which they can correct their errors for free. In simple terms, it means you are allowed to cancel your journey(within 24 hours of booking) without paying cancellation charges.

• With Jetstar’s ticket, you have a great chance to modify your error for free of cost, however, you may need to pay cancellation charges if the ticket is canceled at the unauthorized portals.
• According to the Jetstar 24 hour cancellation policy, the airline will not charge any cancellation fees, even though the passenger has a non-refundable fare ticket. 
• To be eligible for a full refund, you must implement the following rules:
  • Purchase tickets from the official centers. 
  • Cancel tickets at least one week before the flight’s departure date.
  • Cancel the scheduled tickets within 24 hours of purchase.

Jetstar Booking Cancellation Fee

All the passengers who fail to complete the cancellation within the deadline must pay a nominal charge as a Jetstar booking cancellation fee. Continue reading for more information on Jetstar cancellation fees based on fare type:

• Once the risk-free period lapses, the Starter fare ticket holders are not eligible for a refund.
• Starter fare ticket holders who are entitled to Flex bundle plans can cancel their reservations within the deadline. They will gain Jetstar Vouchers for future travel, however, if the plans change, they will be unable to reclaim the travel points.
• Passengers who purchased Starter and Business Class fare tickets with a Max bundle would get a refund after deducting Jetstar cancellation fees. The passenger needs to pay the following sums as refund fees:
  • Domestic flights in Australia and New Zealand: AUD $50
  • International flights with Jetstar Asia: SGD $50
  • Short-haul international flights/Flights between Australia and New Zealand: AUD $50
  • Domestic flights in Japan: JPY ¥ 3,000
  • Long haul international flights with Jetstar Airways: AUD $50 or KRW ₩61,500
  • International flights with Jetstar Japan: JPY ¥3,000 / VND 900,000₫

Jetstar Flight Cancellation Methods

We no longer have to struggle over a flight delay or cancellation and rush to file a refund request. You can easily cancel your flight with a brief knowledge of Jetstar Airlines cancellation policy. With Jetstar Airlines, you have multiple methods to complete the ticket process. To provide travelers with peace of mind, the carrier offers cancellation services throughout the year. It means you can cancel your scheduled ticket as per your schedule.

Jetstar Flight Cancellation Online Methods

Jetstar helps travelers to perform online cancellations in two ways: website and mobile app. Passengers that use the online cancellation methods save time, effort, and resources. As opposed to offline approaches, the online procedure provides the passenger with greater peace of mind. The online cancellation process can be completed at the passenger’s convenience.

Steps:

• Decide the mode and go to the official portal(mobile app or website).
• Click on the sign-in tab, use the required credentials to complete the account authentication process.
• Visit the Manage my account page, enter the confirmation code with the passenger’s last name.
• The system will fetch the details.
• Choose the flight, click on the cancel tab.
• Select the reason.
• Review the input and tab on the confirm tab.
• The system will calculate the refund value and show you a brief detail about the  Jetstar airlines cancellation policy.
• You may be required to fill the cancellation form, so before submitting your response please check the airline rules.

Note: The refund value will be calculated after deducting the Jetstar cancellation fee from the total fare. You will gain a refund in the following days:

• Payment is done with credit cards:- Within 7 to 10 business days.
• Payment is done with other modes:- Within 21 to 30 business days.

Cancellation through the official email address

If you experience an error (while canceling a ticket via the mobile app or website), you can cancel the ticket using the official email address. You must take the following steps to do this: 

• Open your webmail app or portal.
• Complete the sign-in process.
• Open mailbox, use the following format:-
  • To- official email address
  • Body- Details about the flight (confirmation code, passengers name, and all other flight details) and mention reason for cancellation
  • From- your email address
• Review the input and once you confirm about it, simply tap on the send tab.

Note: When the mail is sent, Jetstar will acknowledge your request, and start the cancellation process. However, the airline will verify your cancellation eligibility, and if the appeal is legitimate, the airline will issue you a refund.  The refund amount will be calculated in accordance with Jetstar Airlines cancellation policy. The airline will contact you on your registered IDs, so make sure the Contact Form is filled out.

Jetstar Flight Cancellation Offline Methods

Many travelers still prefer to cancel their reservations offline, so Jetstar provides this option as well. When canceling via offline modes, keep in mind that you will be charged processing fees in addition to cancellation fees. The offline cancellation can be done through the Airport counter, Customer service number, Official airline outlets.  

Cancellation at the Airport counter or Official airline outlets

Cancellation at the Airport counter or Official airline outlets is a time-honored and reliable process. Many consumers, however, do not like this because they do not want to spend more time and energy.

• Visit the nearest outlet.
• Fill the Jetstar refund request form.
• Mention all the required details.
• Review it.
• Submit the form.
• The agent will calculate the cancellation fee after reviewing the Jetstar Airlines cancellation policy.
• You do not need to pay a cancellation fee as it is auto-adjusted. 

Cancellation Through The Customer Service Number

To save time and money, complete the cancellation over the phone. You not only save money by canceling a ticket through the Customer service number, but you also protect yourself and loved ones from coronavirus because it is unsafe to travel due to covid.

Steps:-

• Dial the Jetstar Airlines customer service number .
• Set up interaction language.
• Choose the cancellation option from the dropdown.
• Follow the guidelines and get connected to the available agent.
• Ask the agent to initiate the cancellation process on your behalf.
• For this, you need to offer the confirmation code, passenger name, and all other important credentials.
• The agent will check the eligibility and to cancel your scheduled ticket, you may need to pay  Jetstar cancellation fee.
• The cancellation fee will be auto-adjusted from the total fare.
• Confirm the response.
• You will gain a confirmation mail on your registered IDs(Email or Phone number). The refund will be issued within 7 to 30 business days, depending on the source of the booking.

Jetstar Cancellation Refund Policy

For short-haul flights

• The Jetstar cancellation refund policy states that a passenger needs to pay 30 to 40% of the total fare as cancellation fees for canceling their short-haul flights.
• If the flight is canceled within 72 hours of departure, the airline can charge a Jetstar booking cancellation fee of 70 to 200 dollars.
• No refund initiated when the passenger canceled the flight on the same day of departure.
• Passengers will receive a refund (travel voucher) if the flight is canceled due to inclement weather, a global pandemic, natural disasters, government regulations, technical issues. If passengers request, the airline will provide free trips on the same route or travel vouchers for future flights with Jetstar Airlines.

For long-haul flights

• Passengers can get a full refund under Jetstar Airlines cancellation policy if their departure date falls between the specified dates (from 22nd March 2020 to 31st August 2020).
• If a traveler fails to cancel their scheduled ticket during the risk-free time, they will be charged 60 to 70 percent of the net fare as Jetstar cancellation fees.
• When the booking date is within three days of the departure date, the carrier can charge a cancellation fee of 200 to 450 dollars. However, you can make changes for free within 24 hours of booking.
• The Jetstar refund policy for canceled flights states that no cancellation fee will be imposed on the passenger account if the flight is canceled by the airline due to inclement weather, a global pandemic, government regulations, technical or operational issues.
• Starter fare ticket holders are not qualified for a refund after the risk-free time expires.
• The Jetstar cancellation refund policy states that when the passenger cancels a flight due to the loss of a family member, they must promptly notify the authorities, share all relevant documents, and insist that the cancellation charges be waived.

Note: Passengers must communicate with experts in advance before initiating the cancellation process. To communicate with an expert, the airline offers a plethora of options, you can contact them through live chat support, email address, website, mobile app, Jetstar customer service number, airport counter, and official airline offices.

Frequently Asked Questions – Jetstar Flight Cancellation Policy

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