Except in the case of Basic Fare booking, all fares are cancelled by the passengers up to one hour prior to the scheduled departure of the booking associated with the fare rules, provided that the following Porter Airlines cancellation policy will apply –
- As per Porter Airlines cancellation rules, passengers are not allowed to cancel the Basic fare at any time, except within 24 hours of the date of purchase
- As per Porter Airlines ticket cancellation policy, the standard fares are non-refundable and is subject to a 100 USD cancellation fee per passenger per direction, except where the passenger request a cancellation at the airport on the date of the scheduled departure, in which case Porter Airlines cancellation fee would be 200 USD per passenger per direction applies.
- As per Porter Airlines refund policy, Flexible fares shall be non-refundable and is subject to a 155 USD cancellation fee per passenger per direction, except where the passenger request a cancellation at the airport on the date of the scheduled departure, in which case Porter Airlines cancellation fee would be 255 USD per passenger per direction applies.
- To cancel ticket with Porter Airlines, passengers would get in return the future travel credit which remains valid for one year from the date of issuance, where the credit value shall remain equal to the unused portion of the ticket
- When redeeming the Porter Airlines cancellation credit towards the future booking, passengers may apply the credit towards the base fare, airline surcharges, Porter Airlines cancel flight fee and government taxes.
- Porter Airlines flight cancellation fee is waived when any reservation is cancelled within 24 hours of purchase, provided that the scheduled departure date must be 7 days or more at the time of cancellation.
- As per Porter Airlines cancellation policy, for passengers who fail to show up for the flights, and do not otherwise initiate a cancellation, the fare of the unused portion of the ticket remains non-refundable and non-creditable towards future flights under any circumstances.
- As per Porter Airlines cancel flight policy, the airline reserve the waive the payment by a passenger of a cancellation fee
- Porter Airlines ticket cancellation fee is payable by the passenger and is charged per one-way travel, per person.
Porter Airlines 24 Hour Cancellation Policy
Passengers are allowed to cancel their reservation for free within 24 hours of the date of booking, and no Porter Airlines cancellation fee would be applicable, provided that the scheduled departure date must be at least 7 days at the time of requesting Porter Airlines cancellation. Here are the following terms and conditions associated with Porter Airlines 24 hour cancellation –
- Porter Airlines 24 hour cancellation would be applicable on the restricted as well as non-restricted fares
- Porter Airlines 24-hour cancellation policy would be restricted on the rebooked flights
- Porter Airlines reservations booked with frequent flyer points are not covered under 24-hour cancellation
- Reservations that include more than 9 passengers are deemed as group booking, and are not covered under Porter Airlines cancel booking within 24 hours, and are subject to Porter Airlines group cancellation policy.
- Porter Airlines cancellation fee would be charged outside the 24-hour risk-free cancellation period.
Porter Airlines Cancellation Fee
As per Porter Airlines cancellation policy, all voluntary changes to the flight booking may require payment of an additional cancellation penalty. In the event of any unexpected trip cancellation or family/medical emergency, the airline will not able to make exceptions for the Porter Airlines ticket cancellation fee –
|Refundable within 24 hours of booking More info||Allowed||Allowed||Allowed||Allowed|
|Refundable up to 1 hour prior to departure More info||No refund or credit||No refund||No refund||Refundable|
|Porter Airlines cancellations within 45 days of departure||not allowed||200 USD – 215 USD||150 USD – 157.50 USD||No Charge|
|Porter Airlines cancellations outside of 45 days of departure||not allowed||125 USD – 128.75 USD||No Charge||No Charge|
|Porter Airlines cancellations for VIPorter points redemptions||not applicable||150 USD – 157.50 USD||125 USD – 128.75 USD||No Charge|
|Porter Airlines Same-day cancellation on the day of departure||not allowed||250 USD – 272.50 USD||175 – 186.25 USD||Allowed|
|Porter Airlines Same-day cancellation for direct flights between Toronto and Newark – New York (EWR); or between Toronto (YTZ) and Montréal (YUL) or Ottawa (YOW)||not allowed||200 USD – 215 USD||175 USD – 186.25 USD||Allowed|
Subject to the details listed above, following Porter Airlines cancellation fees applied to the following fare classes –
- Basic Fare tickets are non-refundable and cannot be cancelled
- Standard Fare tickets are non-refundable and are subject to Porter Airlines trip cancellation fee of 200 USD per passenger per direction
- Flexible Fare tickets are non-refundable and are subject to Porter Airlines flight cancellation fee of 150 USD per passenger per direction
- Freedom Fare tickets allow Porter Airlines cancellation for no charge
How to Cancel a Porter Airlines Flight Ticket?
Here are the following three ways that help you request Porter Airlines cancellation –
Porter Airlines Cancel Booking Online – Follow these steps to cancel the Porter Airlines reservation online –
- Visit flyporter.com and click on ‘Manage Flights’ tab to access your booking
- Click on My Booking section, and enter the confirmation number along with the last name to proceed.
- Select the flight segment that needs to be cancelled, and click on the ‘Cancel’ button to proceed
- As per Porter Airlines flight cancellation policy, the cancellation request would be applicable on the unused portion of the ticket only.
- For some Porter Airlines booking, the airlines may offer a one-year future travel credit to reschedule a flight at a later date, if the passenger prefers to cancel the booking prior to departure.
- Passengers will get the Porter Airlines refund details at the checkout page. Click on the ‘Confirm’ button to proceed to cancellation.
- After cancellation, passengers will get the cancellation confirmation on their registered email and the said Porter Airlines refund would be credited back to the original form of payment in 7-10 business days.
Porter Airlines Cancel Booking Over the Phone – If a passenger is holding the restricted fare, passengers need to dial Porter Airlines cancellation contact number, and do the following –
- Once you get connected to the airline’s executive, provide the six-digit confirmation code or 13-digit e-ticket number.
- Check with Porter Airlines’ executive if the said reservation is eligible for a refund.
- Ask the agent to cancel your booking.
- As per Porter Airlines cancellation policy, any flight cancellation request would be subject to Porter Airlines cancellation fee.
- Once the request is submitted, after deducting the Porter Airlines cancel flight fee, the remaining balance would be credited back to the original form of payment in 7-10 business days.
- After the Porter Airlines flight ticket cancellation request is completed, passengers would get the cancel flight confirmation on their registered email.
Porter Airlines Cancelled Flight Policy
Porter Airlines will make every effort to get passengers to their destination on time, as scheduled. At times, it is beyond the airline’s control regardless of any anticipation that leads to flight delays, cancellations or diversions. In such cases, the airline will –
- Make the information available about changes to the flight time within 30 minutes of the time they are notified of changes
- The passenger needs to provide a valid email address in order to send the valid notification to that address
As per Porter Airlines cancellation policy, regardless of any flight disruption that delays arrival to your final destination by three or more hours, the airline will –
- Porter Airlines allows complimentary rescheduling at no additional cost
- In case, the flight reschedule option does not meet the passenger’s travel needs, passengers are entitled to get the Porter Airlines refund in the original form of payment.
Due to any flight disruption, regardless of the length of delay, passengers are entitled to get a minimum standard of treatment in the form of on-site care, such as –
- Meal and refreshment vouchers for use at airport restaurants and eateries. If vouchers are not available due to inventory issues, a maximum of 35 USD per day would be reimbursed. Receipts would be required for validation
- In case of an overnight delay, passengers are entitled to airport transportation and hotel accommodation
- If a departure is delayed for more than two hours, the airline will offer free access to a means of communication
- If the flight is delayed for three or more hours, passengers can choose from one of the alternate options –
- Free rescheduling of the Porter Airlines reservation to the passenger’s final destination or stopover
- Choose an alternate flight
- Porter Airlines cancel a flight of all unused flight segment with no penalty and receive an airline credit or when the flight delay is due to the situation which is under the airline’s control, a Porter Airlines refund would be issued to the original form of payment
Porter Airlines Cancelled Flight Compensation
In case of a Porter Airlines cancelled flight, delay or any flight disruption event, that results in a delay of three or more hours where the airline informs the passenger within 14 days before the scheduled departure, passengers are entitled to get the Porter Airlines cancelled flight compensation in the form of –
- 125 USD, if the flight arrived at the final destination or stopover, is delayed by three hours or more but less than six hours
- 250 USD, if the flight arrives at the final destination or stopover, is delayed by six hours or more but less than nine hours
- 500 USD if the flight arrives at the final destination or stopover is delayed by nine hours or more
Porter Airlines cancel booking compensation would be issued per passenger per journey, depending upon the length of the flight delayed and the primary reason that caused the delay.
As per Porter Airlines cancellation policy, if passengers choose not to accept the alternate flight arrangement and the ticket is refunded instead, a passenger may be eligible to claim a minimum of 125 USD as Porter Airlines cancelled flight compensation
Porter Airlines cancellation claim will be offered in cash or electronic vouchers, which must be of greater value and cannot expire.
In order to receive the compensation, passengers must file a request with our Porter Airlines cancellation phone number within one year of the flight delay or Porter Airlines cancellation. The customer relations department will offer compensation within 30 days of the Porter Airlines cancelled flight event.
|Type of flight disruption||Length of delay||E-voucher amount|
|Flight Delay||Less than 2 hrs||0 USD|
|Porter Airlines Cancelled Flights||Less than 2 hrs||50 USD|
|Flight Delay||2-3 hours||50 USD|
|Porter Airlines Cancelled Flights||2-3 hours||100 USD|
|Flight Delay||4 hrs or more||100 USD|
|Porter Airlines Cancelled Flights||4 hrs or more||150 USD|
Porter Airlines Refund Policy
Here are the important highlights from the Porter Airlines cancellation policy –
- In case the passenger decides not to use the flight booking, and requests cancellation, the passengers may or may not be entitled to a Porter Airlines refund, and is subject to the fare condition attached to the particular fare.
- In the wake of Porter Airlines cancelled flight events, or diverted to unscheduled destinations or other terminations, the Porter Airlines refund policy would be applicable on the unused portion of the ticket.
- Regardless of any fare and class of service booked, there will be no refund, however,a credit would be available to the passenger named on the ticket for future travel, and shall remain valid up to one year from the original date of issuance.
- In case of Porter Airlines cancelled flights events where the alternate travel arrangements do not meet the passenger’s travel needs, the refund on the unused portion of the ticket would be applied
- In case the passenger is offered accommodation in the section of the aircraft other than specified in the ticket, for instance, if offered an accommodation in the lower class, an appropriate Porter Airlines refund would be offered for the residual fare difference.
- No Porter Airlines cancel booking refund would be allowed due to visa refusal or deportation unless the law of such country requires that such Porter Airlines reservations would be refunded.
- Porter Airlines refund 24 hours policy allowed passengers to cancel their booking within 24 hours of purchase and the refund would be credited back to the original form of payment in 7-10 business days in the original method of payment.
- As per Porter Airlines cancellation policy, if the passenger already paid for the baggage and other travel essentials at the time of booking, passengers would be receiving the said refund in the form of future travel credit and to be redeemed to purchase the travel extras/essentials only.