Life happens so as our travel plans. We have a heartbreak if we have our flight canceled due to any personal or professional reasons. With Shenzhen Airlines cancellation policy, passengers can expect maximum flexibility and zero hassles in accomplishing the cancellation request. Here are the important highlights from the Shenzhen Airlines flight cancellation policy – 

  • As per Shenzhen Airlines ticket cancellation policy, the cancellation and amendment must be requested on the whole package, and the applicable Shenzhen Airlines cancellation fee, if any, would be charged subject to the fare rules associated with the booking, and will be advised at the time of Shenzhen Airlines booking. 
  • Once the ticket number is generated, Shenzhen Airlines trip cancellation in any part of the booking is not possible due to the restrictions attached to the type of fare rules associated with the booking. Some Shenzhen Airlines flight components remain non-refundable such as airport taxes, and surcharges.
  • In case any part of the flight booking is canceled, the Shenzhen Airlines ticket cancellation fee may apply.
  • 100% charge would be applied in case of no-show as the entire booking value would be deemed to be non-refundable and is forfeited.
  • As per Shenzhen Airlines cancellation policy, after the commencement of travel, no refund in part or full would be provided for the services included in the flight booking and which are non-utilized by the travelers.
  • Passengers can cancel Shenzhen Airlines tickets online for a refund if purchased directly from the Shenzhen Airlines reservation portal on a refundable fare
  • If purchased a Shenzhen Airlines flight ticket to or from the USA, passengers are allowed to cancel the reservation within 24 hours of purchase – as long as the reservation was made one week or more before the scheduled departure. No Shenzhen Airlines cancellation fee would be applicable. 
  • Shenzhen Airlines cancellation policy supports all tickets and classes of service selected, with the exception of Award tickets, and is subject to Shenzhen Airlines mileage cancellation policy.

Shenzhen Airlines 24 Hour Cancellation

Shenzhen Airlines 24 Hour Cancellation

We know life happens, and we may need to change or cancel our travel plans suddenly. With Shenzhen Airlines 24-hour cancellation policy, passengers are allowed to cancel their flights within 24 hours from the booking date provided that the departure date must be at least 7 days in advance at the time of cancellation. Please view the terms and conditions under Shenzhen Airlines 24 hour cancellation policy – 

  • Shenzhen Airlines Basic Fare isn’t eligible for changes but passengers can cancel the reservation and claim a full refund within 24 hours of purchase without paying any Shenzhen Airlines cancellation fee.
  • Shenzhen Airlines 24 hour cancellation applies to the ticket booked at official website, Shenzhen Airlines ticket offices, or with the Shenzhen Airlines Customer Contact Center. 
  • Shenzhen Airlines cancel flight within 24 hours at the time you book and ticket your reservation. 
  • Shenzhen Airlines cancellation credit or refund would be processed back into the original form of payment, except for the flight purchase made with Shenzhen Airlines Gift Certificates, which will be credited in the form of electronic travel certificates.
  • Shenzhen Airlines cancellation policy 24 hours does not cover group booking and are subject to group cancellation. 
  • All the flight tickets booked using e-certificates are excluded from the Shenzhen Airlines ticket cancellations within 24 hours

Shenzhen Airlines Cancellation Fee

Here’s the overview of the Shenzhen Airlines cancellation fee –

Class of your e-ticketThe time we receive your cancellation request
6 hours prior to departing TimeIn 6 hours or after departing time
First, Business ClassFree charge5% of fare charge
Economy Class, YFree charge5% of fare charge
10%-40% discount on Economy20% of fare charge30% of fare charge
45%-60% discount on Economy40% of fare charge50% of fare charge
Below 60% discountNon-refundableNon-refundable

How to cancel a flight with Shenzhen Airlines?

Shenzhen Airlines ticket cancellation requests can be made online, over the phone as well as at the airport ticket counters. Let’s understand how you can request the Shenzhen Airlines cancellation via all these methods – 

Ticket Cancellation Online

Here’s the step by step navigation as to how one can request Shenzhen Airlines flight cancellation online – 

  • Visit official website, and click on the ‘My trip’ section to proceed.
  • Enter the six-digit booking reference along with the last name of the passenger in the required field. Click on the ‘Retrieve Booking’ button to proceed.
  • Select the flight options that need to be canceled, and click on the ‘Cancel’ tab button next to the flight itinerary.
  • The website will check whether the given booking is eligible under Shenzhen Airlines cancellation policy. Please note that only an unused portion of the flight booking can be qualified for the flight cancellation. 
  • On the next page, passengers can see the Shenzhen Airlines trip cancellation refund associated with the booking after the deduction of the cancellation fee, alongside taxes and fees.
  • If you agree with the Shenzhen Airlines cancellation refund amount, click on the ‘Confirm my Selection’ link to proceed. 
  • Once the Shenzhen Airlines flight cancellation request is completed, passengers will receive the refund amount back to their original form of payment in 7-10 business days. 

Ticket Cancellation Over The Phone

Passengers can request voiding their ticket via Shenzhen Airlines flight cancellation contact number at +1-855-568-1951

  • Keep your 13-digit ticket number handy while you get transferred to the Shenzhen Airlines executives.
  • Ask the agent to cancel your flight booking, and check to see whether your flight is eligible for cancellation under the Shenzhen Airlines cancellation policy.
  • Please note that only an unused portion of the flight booking can be qualified for the flight cancellation. 
  • The executive will notify you about the  Shenzhen Airlines trip cancellation refund associated with the booking after the deduction of the cancellation fee, alongside taxes and fees.
  • If you agree with the Shenzhen Airlines cancellation refund amount, ask the executive to cancel the flight booking. 
  • Once the Shenzhen Airlines flight cancellation request is completed, passengers will receive the refund amount back to their original form of payment in 7-10 business days. 

Ticket Cancellation At The Airport

Passengers can request last-minute Shenzhen Airlines cancellation at the airport or the nearest ticket office.

  • Head to your departure up to 3 hours prior to the scheduled departure to be eligible for Shenzhen Airlines ticket cancellation. 
  • Ask the agent to cancel your flight booking, and check to see whether your flight is eligible for cancellation under the Shenzhen Airlines cancellation policy.
  • Please note that only an unused portion of the flight booking can be qualified for the flight cancellation. 
  • The airline agent will brief you on the associated Shenzhen Airlines cancellation refund on your flight booking. 
  • Once you agree with the refund amount, ask the agent to proceed with the cancellation. 
  • Once the request is completed, you will receive the confirmation on your email and the due Shenzhen Airlines cancellation refund in 7-10 business days. 

Shenzhen Airlines Refund Policy

Shenzhen Airlines Refund Policy

Here’s the overview of the Shenzhen Airlines cancellation refund policy – 

  • All refunds are subject to conditions outlined above governing Shenzhen Airlines cancellations policy and are further subject to any Shenzhen Airlines cancellation fees or charges. 
  • Shenzhen Airlines cancellation refund would be credited back to the credit card used at the time of booking, and a Shenzhen Airlines cancellation fee may be applied. Passengers should be aware that the refund time depends on the credit card issuing bank
  • Shenzhen Airlines refund policy is varied upon fare rules, trip type, and the class of service requested.
  • Passengers can cancel Shenzhen Airlines ticket online for a refund if purchased directly from the Shenzhen Airlines reservation portal on a refundable fare
  • If you’re canceling a non-refundable fare, the Shenzhen Airlines cancellation refund would be processed in the form of airport taxes and fees only.
  • Shenzhen Airlines cancel ticket refund would be credited back to the debit/credit card used at the time of flight booking. 
  • In order to qualify for the Shenzhen Airlines flight cancellations refund, you must cancel 2-3 hours prior to the scheduled departure or within the deadline stated in the booking. 
  • As per Shenzhen Airlines refund policy, no refund would be applicable if the passenger has already reissued the ticket to a new travel date, time, or destination.

Shenzhen Airlines Flight Cancellation Policy – Frequently Asked Questions (FAQs)

Can I cancel the Shenzhen Airlines flight within 24 hours?

With Shenzhen Airlines 24-hour cancellation policy, passengers are allowed to cancel their flights within 24 hours from the booking date provided that the departure date must be at least 7 days in advance at the time of cancellation.

Can I cancel a flight ticket with Shenzhen Airlines?

As per Shenzhen Airlines cancellation policy, passengers are allowed to cancel their flight up to three hours prior to the scheduled departure, as long as the flights are booked via official website, Shenzhen Airlines ticket offices, or with the Shenzhen Airlines Customer Contact Center.

How much does it cost to cancel a flight with Shenzhen Airlines?

As per Shenzhen Airlines flight cancellation policy, the ticket cancellation cost varies 6 hours prior and within 6 hours. You can check the Shenzhen Airlines cancellation fee at the table given above. 

How do I get a refund from Shenzhen Airlines?

All Shenzhen Airlines refund requests for unused or partially unused flight bookings can be processed by calling our Shenzhen Airlines refund phone number at +1-855-568-1951. Only flights that are booked via official website, Shenzhen Airlines ticket offices, or with the Shenzhen Airlines Customer Contact Center are eligible for the said refunds and cancellations. 

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