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When it comes to cancelling a flight, the airlines can do it for you within the specified time frame. However, the airlines charge for cancelling the flight. Here at Vietjet Air cancellation policy, the airline’s penalty is comparatively lower than the other airlines. 

To give you a clear picture of how cancellation works with Vietjet Air, we have curated the rules and regulations that you should know before booking a flight. In case you have an existing reservation, the airlines, we have covered the refund guidelines, as well as how you cancel the reservation, and much more. 


VietJet Flight Cancellation Policy

As per the Vietjet Air cancellation policy, the airline’s cancellation rules would be applicable on all fare types, such as  –  

VietJet Air Skyboss Fare – 

  • You can cancel this fare up to 3 hours before the scheduled departure indicated on the tiket.
  • To cancel this fare, you must contact Vietjet Air customer service, the booking office, and through the airline’s website. 
  • The airline does not allow booking cancellation after the scheduled departure.
  • The airline will offer the refund in the form of a credit shell. A credit shell remains valid for 2 years from the date of cancellation. 
  • The Vietjet Air cancellation fee will be charged as per the current policy. 

VietJet Air Deluxe and Eco Fare – 

  • The cancellation penalty will be charged as per the current policy.
  • In case of no-show, the flight ticket would be automatically cancelled. The entire fare would be forfeited and is non-refundable under any circumstances. 
  • Passengers need to cancel the flight up to 24 hours in advance from the scheduled departure time of the flight. 
  • For the Deluxe ad Econ Fare, the credit shell remain valid for 6 months from the date of cancellation. 

VietJet 24 Hour Cancellation Policy

As per the Vietjet Air cancellation policy, you can comfortably change or cancel the flight within 1 day of purchase, without bearing any additional airline’s penalty. Please note that the flight must be purchased through the Vietjet Air reservation portal or through the Vietjet Air reservations phone number. To get the full refund, you must fulfill the following conditions – 

Cancel VietJet Flight
  • The policy is applicable on the flights made on vietjetair.com.
  • Any promotional, military or discounted fare is not covered under the 24-hour cancellation. 
  • Cancellation must be completed within 24 hours of purchase. 
  • The departure date must be selected at least 1 week (168 hours) in advance. 
  • Vietjet flight cancellation can be done by calling the airline’s customer service. 
  • The service is applicable on the direct as well as connecting flights. 
  • In case of Vietjet Air flight change request, the change fee will be waived whereas the passenger will be responsible for any applicable fare difference. 
  • Any changes that have been completed within 24 hours, then any cancellation under the same period will not be refunded. 

How to Cancel VietJet Flight Ticket?

Any passenger who is holding the flight operated and marketed by the Vietjet Air, can cancel the flight through a direct channel such as the airline’s reservation website, Vietjet Air booking counter or through customer service. 

Cancel VietJet Flight Online

When you purchase a reservation through the airline’s official website, you can cancel your reservation online through the My Booking section. This is how you cancel the flight with Vietjet Air – 

  • Ater you visit the airline’s website, go to the My Booking section to cancel your flight.
  • Select the flight to cancel. Review the Vietjet refund amount at the checkout page.
  • Confirm your selection, and the airline will process the refund.
  • Vietjet Air process the refund in the form of a credit shell. The validity of the booking depends upon the type of fare purchased. 

Cancel VietJet Flight through Phone

To cancel the individual passenger or the flight segment or you’re holding a cancelled flight segment, or if you want to redeem the credit shell, you can call the Vietjet Air cancel flight phone number. 


VietJet Air Refund Policy

VietJet Air Refund Policy

As per the Vietjet Air cancellation policy, depending on pin the type of ticket and fare type purchased, ticket may or may not be refundable as per the following conditions – 

  • Any Vietjet flight cancellation due to force majeure reasons, the airlines may consider issuing  a credit shell refund and may charge a penalty.
  • In the event where the passenger has been denied boarding, or the flight has been cancelled or has been delayed for  hours or more, passengers are entitled to a refund. Vietjet Air will issue a refund in the form of a credit shell which remains valid for 180 days from the date of cancellation. 
  • The airline will issue a refund to the person whose name is displayed on the flight reservation. In all other cases, the refund would be issued to the authorised person who paid for the ticket. 
  • The airlines will issue a refund in the same manner as the passenger paid for the original flight booking.
  • When the passenger purchases the ticket, the airline will refund in the currency paid at the time of purchasing the flight ticket. 
  • The airline will not offer any refund if the passenger has been denied boarding due to the failure to comply with the measures to ensure the flight security and safety. 

VietJet Air Cancellation Fee

As per the Vietjet Air cancellation policy, the airline’s cancellation penalty varies with the fare types, and shall be levied outside the 24-hour cancellation – 

SkyBossDeluxeEco
Cancellation Fee (in USD)507575
No-show cancellationRestrictedRestrictedRestricted
Credit Shell2 years from the date of cancellation6 months from the date of cancellation6 months from the date of cancellation

The cancellation of flights by airlines is a very common practice, and most airlines have no-questions-asked cancellation policies to provide relief to the customer. Even though Vietjet Air has a strict cancellation policy, it’s quite lenient and travellers need not worry about having to pay extra or any penalty for cancelling flights under any circumstances.


VietJet Ticket Cancellation Policy – Frequently Asked Questions (FAQs)

The Skyboss fare charges 50 USD as a cancellation fee. On the other hand, the Deluxe fare and Eco fare charges 75 USD as a penalty. After cancellation, the refund would be processed in the form of a credit shell.

In the event where the passenger has been denied boarding, or the flight has been cancelled or has been delayed for hours or more, passengers are entitled to a refund. Vietjet Air will issue a refund in the form of a credit shell which remains valid for 180 days from the date of cancellation.

You can comfortably change or cancel the flight within 1 day of purchase, without bearing any additional airline penalty. To claim a full refund, the departure date must be booked 168 hours away in advance.

To cancel the individual passenger or the flight segment or you’re holding a cancelled flight segment, or if you want to redeem the credit shell, you can call the Vietjet Air cancel flight phone number. If you purchase a reservation through the airline’s official website, you can cancel your reservation online through the My Booking section.

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