Turkish Airlines Cancellation Policy

Turkish Airlines cancellation policy ensures you experience an unrivaled flight experience and claim refunds hassle-free. Read the cancellation guidelines to find out what are entitled to and make even more of your flight booking. 

What are the Turkish Airlines Ticket Cancellation rules and guidelines?

It is not the same if you cancel or change your reservation or if you just stop using the ticket before it expires and early. So, it’s important to be aware of rules, guidelines, and policies before you cancel or change your ticket.

Here are all the rules and regulations you need to know, as per Turkish Airlines cancellation policy – 

• Passengers can cancel the ticket and claim a refund if purchased directly at turkishairlines.com. In this case, the canceled flight refund would be applicable to the refundable fare.
• If the passenger cancels a non-refundable fare, only taxes will be refunded. In this case, the flight cancellation fee would be applicable. The said refund would be credited to the debit/credit card used at the time of making a booking. 
• The Turkish Airlines penalty fee cannot be refunded, under any circumstances.
• If the passenger cancels the reservation after the outbound flight, the applicable refund would be dedicated to the cost of the flight taken alongside the applicable Turkish Airlines refund fee. 
• Some reservations are not eligible for cancellation. In those cases, passengers can only apply for Turkish Airlines flight change requests. These ticket types include Future Travel Credit, Promotional fares, free gifted vouchers, etc.
• For group booking, the Turkish Airlines cancellation rules may vary and are subject to group contracts.
• Passengers are not permitted to flight cancellation after booking Turkish Airlines pet travel service. 
• The Airlines do not have a refund policy once the ticket is booked and paid for. This is applicable if the passenger is booking a flight with restricted fare rules. The said refund can only be claimed in the form of future travel credit. 
• On cancellation, the airlines will retain the booking value as the future travel credit which can be used to travel for new bookings and can be redeemed within 365 days from the date of cancellation.
• In the wake of canceled flight events, passengers are only entitled to a refund if the passenger refuses to take the alternative flight offered by the airline.
• The Airlines ticket cancellation rules would be applicable for the restricted as well as non-restricted fares, regardless of the fare type and class of service booked.

What is the Turkish Airlines Award Ticket Cancellation Policy?

You can cancel your reservation booked under the Miles&Smiles program at any time on the airline’s website if you have a change in your plans and you no longer wish to travel. 

The miles will be reinstated back to the reward account. Upon cancellation, passengers need to pay the airline’s cancellation fees, as passengers must cancel the trip before the flight departs. Here are the important considerations under the Turkish Airlines cancellation policy – 

• No ticket cancellation would be permitted 24 hours prior to the scheduled departure. 
• The booking cancellation request for the reward miles can be applied by calling the airline’s customer service number and is subject to 300 USD as a cancellation fee per passenger per booking. 
• The 24-hour cancellation would not be applicable for the flight tickets booked with award miles. 

Here’s the overview of the Turkish Airlines flight cancellation fee for the reservations booked under the Miles&Smiles program – 

What is the Turkish Airlines Business Class Cancellation Policy?

Here are the important points to consider if you’re canceling the business class reservation – 

• Promotion

• The ticket cancellation is not permitted, Only taxes are refunded as is converted into the future travel credit.
• In case of a show, no refund is permitted. The remaining value of the fare after the specified cancellation fee can be reused to book a new flight.

• Restricted 

• As per Turkish Airlines cancellation policy, passengers can request to void their tickets before the scheduled flight departure. 
• After the scheduled departure, the flight cancellations refund would be equivalent to the cost of the flight taken deducted from the actual cost.
• In case of no show, no refund is permitted. The remaining value of the fare after the specified cancellation fee can be reused to book a new flight.

• Flexible 

• The Turkish Airlines cancellation charges cannot be refunded under any circumstances.
• No cancellation is allowed less than 1 hour before the scheduled flight departure.
• In case of a no-show, no refund would be possible after the scheduled departure. Only airport taxes and fees are refunded.

What is the Turkish Airlines Economy Class Cancellation Policy?

Here are the important points to consider if you’re canceling the economy class reservation – 

• Economy Promotion Fare – 

• As per Turkish Airlines cancellation policy, no cancelation is permitted on such fare. Only taxes are refunded in the form of travel credit and can be used to book a new flight. 
• In case of a no-show, the cancellation is not permitted. 

• Semi-Flexible Economy Fare – 

• Passengers can request to void their tickets before the scheduled flight departure. 
• After the scheduled departure, the flight cancellations refund would be equivalent to the cost of the flight taken deducted from the actual cost.
• In case of a no-show, tickets can be reused for a stipulated cancellation fee alongside a no-show penalty. No refund is permitted. 

• Economy Flex Fare – 

• Passengers can request to void their tickets before the scheduled flight departure. 
• After the scheduled departure, the Turkish Airlines flight cancellations refund would be equivalent to the cost of the flight taken deducted from the actual cost.
• In case of a no-show, tickets can be reused for a stipulated cancellation fee alongside a no-show penalty. No refund is permitted. 

What is Turkish Airlines domestic cancellation policy?

Here is a table outlining the cancellation rules for Turkish Airlines Domestic Fare Types:

What is Turkish Airlines international cancellation policy?

The international guidelines for Turkish Airlines flight cancellation are divided into two components – branded fare rules and non-branded fare rules. 

Here is a table outlining the cancellation rules for Turkish Airlines’ International Non-Branded Fares:

Here is a table outlining the cancellation rules for Turkish Airlines’ International Branded Fares:

Economy Class

Economy Class Exceptional

Business Class

Business Class Exceptional

What is Turkish Airlines 24-Hour Cancellation Policy?

As per Turkish Airlines cancellation policy, passengers can cancel the reservation within 24 hours of booking and can claim a full refund on the booking value, provided – 

• The departure date must be 7 or more days at the time of requesting flight cancellation. 
• Turkish Airlines 24-hour cancellation policy would not be applicable on the reservation booked under Miles&Smiles Program. 
• The 24-hour cancellation does not cover eGift Certificates, Electronic Vouchers, and Travel Credit Vouchers.
• No fee would be applied if request Turkish Airlines cancel within 24 hours.

What is the Turkish Airlines No Show Policy?

Turkish Airlines no-show policy applies to all the fares. Depending on the fare type and cabin class booked, the airline does not offer any refund. This may lead to the forfeiture of the travel funds. 

As per Turkish Airlines cancellation policy, if passengers need to retain the value of the booked fare, they need to notify the airlines regarding changes or cancellations prior to the scheduled departure. 

To minimize the risk of a no-show, The airline says – 

• Ensure that flights that your customer no longer needs are canceled as soon as possible.
• Refer to the airline’s guide as passengers need to comply with the cancellation request before the Check-in deadline. 
• Different fare rules may apply for no-shows on destination and fare type. These may include – 

• A no-show fee and change fee after a no-show
• A no-show fee and cancellation fee after a no-show
• Non-refundable fare after the no-show
• Turkish Airlines cancellation refund can be claimed only on the taxes and airport fees.

• No-show cancellation is not permitted on any flights with Turkey. 

Below is the overview of the no-show cancellation rules for the non-branded fares – 

How to Cancel a Turkish Airlines Flight Ticket?

Passengers can cancel the flight online as well as over the phone – 

Cancel Flight Ticket Online

Passengers can only request flight cancellations online if booked on the airline’s website. Here’s the overview of the flight cancellation online. Passengers can follow the same steps to request to cancel a flight online – 

• Visit turkishairlines.com, and navigate to the Manage Booking section
• Enter the six-digit booking reference alongside the last name of the passenger
• Select the passenger’s name if there is more than one passenger on the booking.
• Choose the desired flights that need to be canceled, and click the ‘cancel’ button to proceed. 
• On the next page, the screen will display the applicable refund after deducting the applicable cancellation fee. 
• If you need to cancel, select the CONFIRM button to proceed. 
• Passengers will receive the cancellation refund in 7-10 business days in the original method of payment. 

Cancel Flight Via Contact Number

If you’re holding a non-restricted fare that does not support online cancellation, dial the customer service phone number, and do the following – 

• Provide the booking details to the next available flight executive and ask them to cancel the reservation
• As per Turkish Airlines cancellation policy, any flight cancellation request is subject to cancellation fees regardless of the fare type and cabin class selected. 
• Check to see how much refund can be claimed on your booking
• If you’re satisfied with the said refund amount, pay the required cancellation fee. The refund would be credited back to the original method of payment
• You will receive the cancellation confirmation email at your registered email address

What is the Turkish Airlines Canceled Flights Policy?

The Airlines will make every effort to accommodate passengers if there is a flight disruption or cancellation. Many times, it is beyond the airline’s control as there are circumstances that lead to flight delays and cancellations – 

Flight Cancellation – 

• If your flight is canceled by the airline, you will arrange an alternate flight under Turkish Airlines ticket cancellation rules.
  
• If you do not want to change your flight, you may seek a full refund if certain fare conditions are met.
  
• The refund amount for partially used bookings is calculated based on the fare rules associated. 

Extraordinary Circumstances – 

• When your flights are disrupted and are due to unforeseen events, the airline will provide the option of changing to a different flight under certain conditions.
• If travelers do not want to change their flight, they can get a full refund on the unused portion of the ticket without any additional fee. 
• You can perform the flight cancellation request over the phone or at the airline’s counter at the airport. 
• Any flight changes made while a state of emergency is in effect may result in fare difference only.
• The entire ticketing fee may not be returned if any cancellation was made under the state of emergency. 

Delays in Flight Schedule – 

• You have the option to change your flight within the parameters set by the delay time.
• You may cancel your flight and receive a refund if you follow the guidelines as per the delay time.
• You may be eligible for additional compensation if you follow the rules set forth by the delay time.
• You can request the flight cancellation through our customer service phone number and at the airport. 

How much is the compensation for the Turkish Airlines canceled flight?

Assuming your flight was delayed, canceled or you were denied boarding your flight, then you can claim a cancellation compensation and get anywhere from 250 USD to 600 USD in reimbursements. Here are the following highlights that you need to know – 

• With any Turkish Airlines flight cancellation, passengers would be offered an alternative flight or you can claim the unused portion of the ticket if you refuse to take an alternate flight option. 
• In the event that you have been informed of flight cancellations less than 14 days before the scheduled departure, passengers are entitled to get up to 600 USD per passenger in compensation. 
• Assuming the airline had the option to offer you an elective flight that would land at the same time as the originally scheduled arrival, then you would not be entitled to get any refund. 

The following conditions should be met to be qualified for Turkish Airlines canceled flight compensation – 

• You are flying out of the airport which is different from the original departure airport.
• The length of the flight delay, when reaching your final destination 3 or later than the originally scheduled arrival. 
• In case of a flight cancellation, the length of a delay when reaching the final destination or stopover is more than 2 hours, and the passenger refuses to fly.

Compensation Amount of Turkish Airlines –

The flight cancellation compensation is calculated according to the distance covered from point A to point B. Here is the overview as per Turkish Airlines cancellation policy – 

Compensation for Flight Delay –

Here is the overview of the compensation that passengers can claim for the flight delay – 

Canceled Flight Compensation –

Here is the overview of the compensation that passengers can claim for flight cancellations or disruptions –  

What is the Refund Policy for Turkish Airlines?

Here are the important highlights from the Turkish Airlines Refund Policy

• If the passenger cancels a non-refundable fare, only taxes will be refunded. In this case, the flight cancellation fee would be applicable. The said refund would be credited to the debit/credit card used at the time of making a booking. 
• Turkish Airlines ticket refund request will be redirected to the credit card that was used to make the purchase, and a cancellation fee may be charged. Please keep in mind that refund processing time is dependent on the credit card issuing bank’s process. In some cases, it may take up to 1-2 billing cycles. 
• If no part of the Ticket has been utilized, you will be refunded the fare minus the cancellation fees associated with the fare rule of your booking, as per the cancellation fees.  
• If a portion of the Ticket has been used, the refund will be equivalent to the difference between the fare value of the original issued ticket and the fare value of the used portion of the ticket. 
• There are no refunds for booking surrendered to the airlines after 12 months from the original issuing date.
• The canceled flight refund would be made to the person who is ticketed. In case it is made by a third person, the refund would be issued to the person who paid for the ticket. 
• A full refund would be made to passengers if the reservation is canceled within 24 hours of purchase, and the refund amount is credited in 7-10 business days.

Understanding the Turkish Airlines cancellation policy is crucial for passengers seeking flexibility and peace of mind when making travel arrangements. By staying informed and understanding the cancellation policy, passengers can navigate unforeseen circumstances with confidence and minimize any potential disruptions to their travel plans.

Frequently Asked Questions – FAQs

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