Sun Country Cancellation Policy

Understanding Sun Country airline cancellation policy is crucial, especially for those flying with, and is a prominent carrier in the United States. In this article, we will explore all the aspects of the Sun Country cancellation policy, including guidelines, fees, and available options for passengers.

What is Sun Country Airlines Cancellation Policy?

Want to cancel a Sun Country Flight? Take a look at the important highlights of Sun Country air Cancellation Policy to get a better insight into the policy.

• The airline allows passengers to cancel the flight for free within 24 hours of booking. 
• After 24 hours, passengers are subject to Sun Country Airlines cancellation fee.
• Sun Country Flight Cancellation Procedure can be made online by visiting the website of Sun Country.
• Passengers can cancel tickets for free up to 60 days before scheduled departure. 
• If the traveler meets the prescribed criteria, the airline will initiate the refund procedure which will be credited to the original source of payment within 5-6 working days.

How does the Sun Country flight cancellation work for Covid-19?

If your flight is affected by travel restrictions or government mandates due to Covid-19, Sun Country offers flexible options to accommodate your needs like – 

• You can request a Sun Country flight change where you can move your travel date to a later date.
• Passengers can request flight cancellation if the flight schedule is affected due to Covid-19 travel restrictions. 

How does the Sun Country 24-Hour Cancellation Policy work?

Sun Country cancellation policy allows passengers to cancel their flights within a specific time frame without incurring any fees Here’s how its works – 

• The 24-hour cancellation policy applies to all fare types.
• To get a full refund, the departure date you choose must be booked at least 168 hours in advance. 
• The airline refunds the full amount in the original form of payment.
•  The 24-hour cancellation policy does not apply to group bookings (10 or more passengers), vacation package bookings, or flights booked within seven days of departure.

Any ancillary services or add-ons purchased with the flight booking, may have separate cancellation guidelines other than 24 hour cancellation policy.

What is Sun Country Vacations Cancellation Policy?

Sun Country Airlines offers vacation packages through its subsidiary, Sun Country Vacations. Understanding the cancellation policy for these vacation packages is essential for travelers who may need to make changes or cancel their bookings. 

Here’s an overview of Sun Country Vacations cancellation policy:

• The cancellation policy applies to vacation packages booked through Sun Country Vacations. It typically includes a combination of flights, accommodations, and car rentals.
• When it comes to canceling a vacation package, passengers can get a refund for the flight booking. Cancelation for Hotels and other ancillary activities or services may totally depend on the vendors associated with the airlines.
• The Sun Country cancellation fees may vary depending on departure date, and the proximity to the travel dates.

How To Cancel Sun Country Flights?

Sun Country allows flexibility in terms of canceling flights as well. Sun Country Cancellations can be made through different modes. Passengers can choose the one that seems most convenient to them. 

Sun Country Cancel Tickets Online

So, if you have booked your tickets with Sun Country, and want to cancel Sun Country flight online, follow the instructions mentioned below:

• Visit the official website https://suncountry.com/.
• Use your registered email address and password to log into your account.
• Check out the section “Manage My Booking”.
• Scroll and click on the flight you want to cancel.
• Enter the details such as the last name, and booking number.
• Click on “Cancel” to proceed ahead.
• The airline will send a confirmation email upon the successful cancellation of the flight.

Through customer service

To cancel a flight with Sun Country Airlines through their customer service, you can follow these general steps:

• Dial the customer service phone number of Sun Country Airlines. 
• Once connected, provide them with your booking details, including the reservation number and passenger’s name.
• Clearly communicate your intention to cancel the flight and provide the reason for the cancellation if requested. 
•  Take note of cancellation terms and any associated fees or refund policies.
• Confirm the cancellation verbally. Accept any applicable fees, if any.

Once the cancellation is processed, request a confirmation of the cancellation. It could be a cancellation confirmation number or email. 

At the airport

If you’re making a Sun Country Airlines flight cancellation at the airport, you need to cancel up to 60 minutes before the scheduled departure. Follow these steps – 

• Proceed to the Sun Country Airlines check-in counter or kiosk to begin the cancellation process.
• Speak directly to a Sun Country Airlines representative and ask them to cancel the flight.
• Provide the necessary booking details, such as your reservation number, flight details, and passenger information. This way, the airline can access your booking.
• Explain the reason for the cancellation if asked.
• Check the cancellation terms associated with your fare. 
• Pay the required cancellation fee, if any. 
• If applicable, inquire about the refund process or the possibility of rescheduling your flight. 

How much is the Sun Country Cancellation Fee?

When it comes to canceling a ticket with Sun Country Airlines, the cancellation fee will vary based on the time at which passengers requested the cancellation.

Note – Fees are subject to change. It is always recommended to refer to Sun Country Airlines customer service for the most accurate information. 

What if Sun Country Airlines Cancels the Flight?

Below mentioned are the following scenarios if there is a flight cancellation or disruption, and is under the control of Sun Country Airlines.

• Flight delay – if there is a flight delay of 6 or more hours, passengers are entitled to cancel the flight, and receive a full refund on the unused portion of the flight segment. 
• Denied boarding – In cases where passengers are involuntarily denied boarding, they are entitled to the following benefits.

• Full refund for the flight 
• Denied boarding compensation

 The compensation is applicable if the alternative flight provided to the passenger arrives at their final destination or first stopover more than 1 hour after the originally scheduled arrival time.

• Flight cancellation –  In case of a flight cancellation where an alternative flight’s schedule does not suit the passenger’s needs, they have the right to cancel the booking and receive a full refund.

What is the Sun Country Refund Policy?

The airline has specified a different Refund Policy for passengers. Check out the important points regarding the Sun Country cancellation refund policy. Under the following circumstances, passengers would be eligible for a full or partial refund – 

• In case of severe weather where the flight is disrupted.
• Flight cancellation up to 60 days before scheduled departure.
• Sun Country Airlines 24 hour cancelation (if the scheduled departure is up to 7 days at the time of cancelation)
• In case of a flight delay of 6 hours or more. 
• If the airline cancels the flight.

How long does it take to get a refund from Sun Country? –

When it comes to refund processing times for Sun Country Cancellation Policy, the following points provide insights:

• If you purchased your ticket using a credit card, Sun Country Airlines typically processes full refunds within 7 business days.
• For tickets purchased with cash, Sun Country Airlines generally issues full refunds within 20 days.
• If you have a reward ticket and need to request a refund, the points accrued at the time of booking would be credited back to the account.

Understanding the Sun Country cancellation policy is essential for any travelers who want to cancel or modify their travel plans. By familiarizing yourself with the key aspects of the policy, you can save more and minimize any potential financial implications.

Frequently Asked Questions – FAQs