The one who does not prepare for the emergency is the one to face the consequences. While booking a flight ticket, the last thing we would want is to get a zero refund. Hainan Airlines cancellation policy helps you to avoid any end moment hassle and cancel your ticket without any glitch. 

If you are someone who remains uncertain of plans, do not worry, that’s completely normal. However, make sure to walk through this guide consisting of minute details related to Hainan Airlines cancellation policy. 


Hainan Airlines Cancellation Policy 

Having a change in plans? Cancel your tickets to Hainan Airlines without any worries. Cancelling the ticket is easier than ever. Here are the rules and policies for cancellations as set by the airline. 

  • According to the Hainan Airlines cancellation policy, the passengers have the liberty to cancel their tickets within a day of booking for free. A free cancellation window shall be provided for smooth functioning. 
  • If the passengers miss out on the free cancellation window, they would be levied with Hainan Airlines cancellation fee. The tickets must be booked at least 7 days before the departure date to be eligible for cancellation. 
  • The cancellation can be done in a series of ways, both online as well as offline. However, the passengers must try to make the cancellations via the point of purchase. 
  • Tickets booked via the agents cannot be cancelled with the help of Hainan Airlines. The passengers must contact the agents to make any cancellation of their tickets. 
  • In case the passengers have booked two tickets by mistake, the airline would allow them to cancel the ticket with lower airfare for free. The cancellations can be done up to 48 hours before the departure of the flight. 

Hainan Airlines 24 Hours Cancellation Policy 

Cancellation becomes easier when the airline is as cooperative as Hainan Airlines. The airline comes with so many leverages that the customers would enjoy during the time of difficulties. One of such policies is its 24 hours cancellation policy. 

  • Hainan Airlines 24 hours cancellation policy gives the liberty of free ticket cancellation up to a day from booking. The tickets should be booked at least 7 days before the departure date. 
  • Not all tickets apply the same rule. In some cases, the airline does not allow any cancellation even if it is done within 24 hours. 
  • The 24-hour rule is quite strict and the passengers have to abide by it. If the tickets are being cancelled even an hour late from the day of booking, the free cancellation window would be withdrawn. 

Hainan Airlines Cancellation Fee

While booking a ticket with Hainan Airlines, you would get all the support that you deserve. However, failing to follow the minute rules set by the airline would make you pay for it. A small charge is implied if you miss out on the free cancellation span. 

  • If you wish to cancel your Business Class or First Class tickets within or after 6 hours of departure, you’ll be charged a 5 percent fee on the total ticket amount. 
  • Tickets booked under Economy Class would be charged a total of 5 percent on the ticket fare. 
  • Economy tickets bought at a 10 to 40 percent discount will be charged 20 percent of airfare. The cancellations must be done 6 hours before departing time. 
  • Economy tickets bought at 10 to 40 percent discount would be charged 30 percent of the airfare. The cancellations can be done within or after 6 hours of departure. 
  • On a 40-50 percent discount on your Economy class ticket, you’ll have to pay 40 percent of the ticket fare while cancelling your tickets within 6 hours. 
  • On discounted Economy Class tickets (40-50 percent), the airline would charge 50 percent of the airfare. Cancellations can be made up to 6 hours within or after the departure. 
  • If the tickets are purchased at a discount of 60 percent, you will have to pay the entire airfare as a cancellation fee. Meaning, the airline would not initiate any refund for your cancellations. 
  • As per Hainan Airlines cancellation policy, If you have secured your travel by insuring your ticket you would not have to pay a single penny to cancel your ticket. 
  • The cancellation fee is usually more for international routes than domestic ones. 

How To Cancel Tickets On Hainan Airlines? 

Imagine how disappointing the world would have been if we were given limited options. Sounds pretty bland, doesn’t it? Well, now step back into the reality as Hainan Airlines has broken the stereotype of limitations. You can cancel your tickets in all the ways that you can imagine. 

Whether we talk about online cancellations or the old school offline one, every option is waiting to pamper you. Check out the ways in which you can proceed with the cancellations. 

Step By Step Guide To Cancel Your Hainan Airlines Ticket Online

  1. Browse through the official website of Hainan Airlines.
  2. Choose your language and location as per your comfort. The airline would redirect you to some other page. 
  3. Click on the ‘Manage My Bookings’ section visible on the homepage. 
  4. Enter your E-ticket number and last name along with the ID number. Press on the ‘Get’ button. 
  5. The airline would fetch your details. You can click on the cancellation option and confirm your cancellation. 
  6. Make sure to fill out the refund form as soon as you confirm the cancellation. 
  7. When the cancellations are made, you would receive a notification regarding the cancellation and refund on your email ID. 

Cancel Your Hainan Airlines Ticket Via A Call 

  1. Dial the help centre of Hainan Airlines. 
  2. Speak to a representative who would be assisting you with your cancellations. 
  3. Tell your Ticket ID and last name to the executive. Elaborate on why you are cancelling the tickets. 
  4. The executive would check your eligibility and inform you regarding the cancellation refund following the Hainan Airlines cancellation policy. 
  5. They would then cancel your tickets. You can ask them to initiate a refund at the time of cancellation. 

Cancel Your Hainan Airlines Ticket At The Airport 

  1. Visit the ticket centre of Hainan Airlines at the airport. 
  2. Look around for assistance, an executive would be provided to you. 
  3. You must carry the proof of cancellation and elaborate on the reason for cancelling the ticket. 
  4. The executive would tell you about the cancellation eligibility and proceed with the refund as per the Hainan Airlines cancellation policy. 
  5. Now when the executive has confirmed and submitted your cancellation request, the airline would send you a notification regarding the same. 

The airline would charge a small service fee ranging between 50 to 100 USD for cancelling your tickets via this method. The fee can be paid once the ticket is cancelled in the same way you paid for your booking. 


Hainan Airlines Refund Policy 

The passengers would be rewarded for their punctuality. Hainan Airlines refund policy is easy and allows the passengers to make the best out of the cancellation. Run through the following points to know more about refund initiation and reflection. 

  • The passengers can apply for a 100 percent refund if the ticket is cancelled within the free span of 24 hours. The tickets must be booked a week before the departure date. 
  • If the passengers have booked an economy class ticket at a 60 percent discount, the airline would nullify the ticket amount. Meaning, the entire airfare would be considered as a cancellation fee and no refund would be initiated. 
  • The refund usually takes 7 to 20 business days to reflect into the account. If the booking has been made via credit card, the refund would be reflected in the same way. 
  • If the passengers have paid via cash or cheques, the airline would get in touch with them and initiate the refund in their desired account. 
  • A refund would only be initiated for refundable tickets. If the passengers have purchased non-refundable tickets, the airline would not release any refund in that condition. 

Hainan Airlines Cancellation Compensation

End minute notifications usually cause inconvenience, whether it is done by the passengers or the airline. Hainan Airlines try to avoid any delay or cancellation but when the unavoidable circumstance arrives, the airline tries its best to cover the loss. 

  • If your flight is cancelled by the airline, the next alternative flight would be arranged for the same itinerary. If you do not wish to take the next flight you can apply for a 100 percent refund. 
  • The airline would constantly keep providing food and beverages to the passengers during the time of delay. The passengers can also utilize the lavatory facility as well as the medical service. 
  • The passengers shall have complimentary drinks and meals on the flight. They can also seek accommodation if the next flight is arriving after 4 hours from the prior flight. 

Frequently Asked Questions: Hainan Airlines Cancellation Policy

Can I cancel my Hainan Airlines ticket online?

Yes. You can cancel your ticket online if you have booked the tickets in the same way. Hainan Airlines cancellation policy states that any changes or cancellations have to be made via the source of booking. 

If you have taken the help of any agent or travel agency in booking your tickets, you can only make the cancellations by contacting them. The airline does not take the cancellation and refund responsibility in this case.

What happens when Hainan Airlines cancels my flight while I’m at the airport?

If the airline cancels the flight without any prior notice, you can seek cancellation compensation. The airline would try to provide the next alternative flight as soon as possible. However, if you do not wish to take the next flight, you can cancel and ask for a refund.

Does the airline provide any meals and drinks in case of delay?

Yes. The airline would most definitely provide meals and complimentary drinks to the passengers both during the time of waiting and in the flight. If you are thinking about taking the alternative flight sent by the airline, get in touch with the ground staffs for the coupons.

Is it safe to travel with Hainan Airlines during the time of pandemic?

Yes. The airline is following all the protocols to assure the safety of its passengers. While travelling with Hainan Airlines, the passengers would have to take a COVID test at least 2 days before travelling. Masks and face shields are provided by the airline for preventive measures.

What are the cancellation charges for Hainan Airlines?

The cancellation charges immensely depends on the airfare of the ticket, the duration of cancellation and the destination. If you are successfully cancelling the ticket following Hainan Airlines cancellation policy, you would not have to pay any cancellation charges. You can connect with the support team for further details.


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