What’s the first thing that comes to your mind while we talk about ticket cancellations? The fear of bearing a loss on the ticket price, right? Well, gone are the days when we had to worry about partial refunds or no refunds, in certain cases. Indigo Airlines cancellation policy is crafted exclusively for you to enjoy any changes in the plan without worrying about the refund. 

Ditch the hassle of surfing the internet to find different queries related to Indigo Airlines cancellation policy. We have tried to cover every detail in this article to ensure a better trip ahead. 

IndiGo Airlines Flight Cancellation

Indigo Airlines Flight Cancellation Policy: Key Highlights 

  • According to the Indigo Airlines cancellation policy, the passengers can make any cancellations for free within 24 hours of booking. The tickets must be booked at least 7 days before the departure date. 
  • If the passengers have booked 2 tickets by mistake, the airline would allow them to cancel the ticket with lower airfare. The passengers would have to pay the cancellation fee if they are missing out on free cancellation window.
  • The passengers can cancel their tickets in a number of ways such as online or by dialing Indigo Airlines cancellation contact number
  • If the passengers are involving any third party such as agents in the booking procedure, they can make the cancellations only by contacting the agents. The airline does not allow direct cancellations in this case. 
  • In case of a group booking, the passengers can reach out to the customer support centre or separate the individual tickets from the rest of them. 

Indigo Airlines 24 Hours Cancellation Policy 

The set of rules determine how good an airline is. While talking about the flexible policies, nothing beats the 24-hour cancellation policy of Indigo. Indigo Airlines cancellation policy assures a laid back trip. 

  • The airline allows you to make any relevant cancellations for free, however, the cancellations must be made within the 24 hours window. 
  • The 24 hours free cancellation policy is not applicable on every ticket. In certain cases, the passengers have to pay some fee even if they are cancelling the ticket at the given time. 
  • Failing to make the cancellations would result in a small fee levied by the airline. Any extension in the free cancellation span would not be entertained by the airline. 

Indigo Airlines Cancellation Charges 

In case the passengers do not follow the 24 hours cancellation policy, the airline would have to charge them for the smooth functioning of the flight. We have mentioned the cancellation charges below. 

Cancellation Charges For Domestic Flights

  • Passengers who have bought a Lite Fare ticket would have to pay a small fee of 3500 INR if they are cancelling their tickets within 3 days of departure. 
  • Passengers who have bought Regular fare tickets would be charged 3000 INR. The cancellations can be made from 0 to 3 days of departure. 
  • If the passengers have bought a Flexi Plus Fare or return Fare ticket, they can make the cancellations by paying merely 500 INR. However, the free cancellations would depend on several factors. 
  • When the passengers are cancelling their tickets 4 days before departure they would just have to pay 3000 INR. This condition applies if the passengers have Lite Fare or Regular Fare Ticket. 

Cancellation Charges For International Flights 

  • If the passengers have bought Lite Fare or Regular Fare ticket, they would have to pay a cancellation fee of 6500 to cancel the tickets. The tickets can be cancelled in 0 to 3 days from departure. 
  • If the passengers are cancelling a Flexi Plus Fare ticket, they would have to pay 6000 INR. The cancellations can be made 0 to 3 days from the departure date. 
  • Passengers with the following tickets would have to pay 6000 INR if they are making the cancellations 4 days before the departure date- Lite Fare, Regular Fare and Return Fare. 
  • Passengers with Flexi Plus Fare can cancel their tickets by paying 1000 INR. The cancellations must be made at least 4 days before the departure date.  
  • The passengers would not get the liberty of free cancellation while they are taking an international flight. If they do not board the flight, it would be considered a no show and the entire amount would be considered as a cancellation fee. 

Indigo Airlines Ticket Refund Rules 

Cancellation & Refund Policy

The refund rules are quite simple and assure a hassle-free procedure for all the passengers. If you are not certain about taking that flight, you can simply cancel it without worrying about any losses. 

  • Passengers who are cancelling their tickets within 24 hours of booking are eligible for a 100 percent refund. 
  • Indigo Airlines would only reimburse for refundable tickets. If the passengers have bought non-refundable tickets, they cannot request any money back from the airline. 
  • The refund usually takes 7 to 20 business days to reflect in the bank accounts. The refunds for domestic cancellations usually reflect faster than international ticket cancellations. 
  • If the passengers have paid via a credit card, the airline would reflect the amount in the same mode. If the payment has been made via cash or cheques, the passengers can seek a refund in their desired mode. 

How To Cancel Indigo Airlines Tickets Easily? 

Like every other hassle-free procedures, Indigo Airlines have tried to provide several ways for cancellations. The airline has a wide range of passengers who find comfort in different ways. Make sure to go through the process and find the way that suits you the most. 

Indigo Airlines Flight Cancellation Online 

Indigo Airlines cancellation policy allows you to cancel your tickets online. Run through the detailed steps to proceed with the cancellations. 

  1. Browse the official website of Indigo Airlines.
  2. Enter your PNR number and last name to retrieve the flight details. 
  3. Press on the cancel booking option to proceed with the cancellations. 
  4. You must select the mode of refund before clicking on the cancellation option. 
  5. You can either get the refund back to your source account or use it sometimes later via Indigo credit. 
  6. Press on the “Cancel Booking” option. 
  7. Voila! Your bookings would be cancelled. The airline would send you a notification regarding the same. 

Cancelling Your Indigo Airlines Flight Ticket Via A Call 

Do not wish to cancel your ticket online? No worries, you can simply give a call at the service centre and get your tickets cancelled. Wanting to know more about it? Here’s how you can cancel your ticket via a call- 

  1. Dial the customer support centre of Indigo Airlines. 
  2. Get in touch with an executive, make sure to tell them your PNR number and Email ID to retrieve the flight details. 
  3. They would ask you about the reasons for cancellation, make sure to send a proof if possible. 
  4. The executives would then see your eligibility for cancellation and proceed forward with it. 
  5. They would also tell you about the refund before hitting on the cancellation button. 

You would receive an email from the airline regarding the cancellation and refund. If you are cancelling your tickets this way, you would have to pay a small service fee. 

Step By Step Guide To Cancel the Ticket At The Airport 

We are all very different from each other and we prefer to make the modifications to the ticket in different ways. If you are someone who is more pleased by cancelling the ticket at the airport, go through the jotted points to know further about it. 

  1. Visit the ticket centre of Indigo Airlines at the airport. 
  2. Be seated till an executive approaches and assists you with the cancellation. 
  3. Tell them your mail ID and last name to fetch the flight details. 
  4. It would be better if you explain the reasons for cancellation along with the proof of cancellation. (Example, a medical certificate)
  5. They would check your 

Frequently Asked Questions: Indigo Airlines Cancellation Policy

Can I cancel my Indigo Airlines Ticket Online?

Yes. You can cancel your tickets online if you have bought them in the same way. As per Indigo Airlines cancellation policy, you would have to make any changes or cancellations via the point of purchase. 

If you have bought your tickets from the agents, you can directly contact them if you wish to make any cancellations. The airline is not responsible for making the cancellations in this case.

What happens when Indigo Airlines cancels my flight?

If indigo Airlines cancels the flight, it tries its best to provide every facility to compensate for the inconvenience. You can either cancel the booking and seek a 100 percent refund or take the next alternative flight sent by the airline. 

If the flights are delayed by more than 4 hours, you can also seek accommodation from the airline. You would be served meals and beverages during the delay of the flight.

Is there any cancellation charge if I cancel my tickets within 24 hours?

Cancellation charges depend on several factors. If you are cancelling a domestic flight ticket within 24 hours of booking, you would not have to pay any fees. If you have booked an international ticket, you would have to pay a certain fee even if the cancellations are made before 24 hours. 

Indigo Airlines cancellation policy also reads that the tickets must be booked at least 7 days before the departure date to be eligible for free cancellations.

What happens when I do not show up for my flight?

If you do not appear on the departure date, the airline would apply a no show on your ticket. In this case, you would not receive any refund from the airline as the entire ticket amount would be considered a cancellation fee.

Would I be eligible for a 100 percent refund if I cancel my ticket in the 25th hour?

No. The policy strictly mentions that the passengers would have to make the cancellations within 24 hours to avoid any cancellation fees. If you are missing out on the window even by 5 minutes, you would have to pay a small fee for it. 

However, the fee would be extremely small as you are cancelling the tickets in a very close time frame of cancellation. You can try contacting customer service regarding this.


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