When it comes to air travel, unexpected changes in plans can occur, necessitating the need to cancel or modify your flight. Understanding an airline’s cancellation policy is crucial to ensure a smooth and hassle-free experience. In this comprehensive guide, we delve into the Malaysia Airlines cancellation policy, providing you with all the essential information you need to navigate the process with confidence.

What are the Malaysia Airlines Ticket Cancellation Policy Guidelines?

Under the Malaysia Airlines ticket cancellation policy, here are the general guidelines to consider:

  • The cancelation for the flight reservation must be made for the flights operated by the Malaysian airlines only. 
  • Malaysia Airlines cancellation is not applicable on the interline/codeshare agreement flights. 
  • In cases where the cancellation affects multiple individuals included in the booking, each person will be subject to the applicable cancellation charge.
  • Additionally, an administration fee of 11 USD, along with any supplier-imposed fees, will be applicable.
  • If the customer fails to show up for the trip’s departure, any refunds will be granted as per fare rules.
  • The cancellations can only be made in the way a passenger books their ticket. Meaning 
  • If a ticket has been booked online, the cancellation can only be made by visiting the official website of the airline. 
  • If the booking is made via a call or by visiting the airport, the cancellation can only be made via the same source. 
  • According to the Malaysia Airlines cancellation refund policy, passengers have the liberty to cancel their bookings without paying any charges if the cancellations are made within 24 hours.
  • Passengers willing to fly with Malaysia Airlines have the liberty to make their bookings as per their wish. The airline has a wide range of options for the passengers to choose from, you can do it both online as well as offline.
  • If a passenger successfully cancels their tickets within the free cancellation window, they would be eligible for a 100 percent refund. 
  • The passengers can also avail of a feature called “Book now, pay later” according to which they would have the right to cancel the booking 4 hours prior to the departure of their flight. 

Malaysia Airlines 24 Hours Cancellation Policy 

As per Malaysia Airlines ticket cancellation policy 24 hours, the passengers would receive a 100 percent refund if the cancellations are made at the same date as the booking date or within 24 hours of booking. 

The only condition is the passengers must make the cancellations at least 7 days before the departure of the flight. If a passenger is booking the ticket within 7 days of departure, they have to pay a certain fee even if they are canceling the tickets within the free cancellation span. The other conditions include – 

  • Booking must be canceled within 24 hours of the original booking time.
  • The flight departure must be at least 7 days away from the time of cancellation.
  • The booking must be made directly through Malaysia Airlines, either online or through their official channels.
  • The flight must originate to/from the United States
  • Malaysia airline flight change is permitted within 24 hours of purchase. No change fee would be applicable. 
  • The reservation includes no more than 9 passengers traveling on the same itinerary.
  • The booking does not include a discounted fare, promotional fare or any reservation which is made with the credit voucher. 
  • The Malaysia Airlines refund will be issued in the original form of payment used for the booking.

Below is the overview  of the Malaysian Airlines 24 Hour cancelation

Cancellation Time FrameRefund Policy
Within 24 hours of booking and at least 7 days before departureFull refund, no cancellation fees
Within 24 hours of booking and less than 7 days before departureMalaysia Airlines cancellation fees apply, refund amount may vary
After 24 hours of bookingCancellation fees apply, refund amount may vary

What is Malaysia Airlines No-show policy?

As per Malaysia Airlines cancelation policy, if the passenger fails to board the flight without even notifying the airline, the passenger would be deemed a ‘no-show ‘. In that case, no refund would be offered under any circumstances and the entire ticket amount would be forfeited. Here are some general guidelines 

  •  It is recommended to inform Malaysia Airlines at least 3 hours in advance if you are unable to make your flight. This way, you can claim a refund. A cancellation fee may apply. 
  • Malaysia Airlines may offer options for rebooking your flight after a no-show, but this is subject to flexible fares in Economy and Business Class. 

Please note that Malaysia Airlines cancelation policy may change, and it is best to contact the airlines for the most up-to-date information. 

How To Cancel Malaysia Airlines Flight?

how to cancel Malaysia flight online

Malaysia Airlines ticket cancellation can be done in several ways both offline as well as online. There are a plethora of options that a passenger can consider.  

Malaysia Airlines Cancellation Online – Follow these steps to request the flight cancelation online – 

  • Visit the official website of Malaysia Airlines
  • On the top of the page, the passengers can find “Manage” 
  • Click on the Manage option and enter your “Booking Reference Number” and your “Last Name” 
  • Now that your flight detail is displayed, you can click on the cancellation option 
  • If you are sure about canceling, click on the Continue option
  • Make sure to submit your Malaysia Airlines flight refund as soon as you cancel your ticket
  • Now that the cancellation process is complete, you would receive an email regarding the same on your email.

Cancel Your Malaysia Airlines Flight Ticket Via A Call

Malaysia flight cancellation on call

Time travel might not be possible but a timeless experience is and Malaysia Airlines would make you feel so at every step. The airline has hired a group of well-spoken professionals exclusively to address the queries of its passengers in the best possible way. In order to proceed with the Malaysia Airlines refund request -, 

  • Dial the customer service number and wait for a representative to answer your call.
  • Provide the necessary information to the representative, such as your booking reference number, full name, and flight details. This way they can retrieve your flight booking.
  • Inform the representative that you wish to cancel your flight ticket. 
  • If eligible for a refund, inquire about the refund process and the expected timeline for receiving the refund. Please note the Malaysia cancellation fee may apply. 
  • Provide the necessary details, such as your preferred method of refund. 
  • Take note of any cancellation confirmation which would also be sent to your email address. 
  • If you have any further questions or concerns, feel free to ask the representative for clarification or assistance.

Cancel Your Malaysia Airlines Flight Ticket at the airport

To cancel a Malaysia Airlines ticket at the airport, you can follow this step-by-step guide:

  • Locate the Malaysia Airlines check-in counter at the airport.
  • Approach a Malaysia Airlines representative at the counter and inform them that you would like to cancel your flight ticket.
  • Explain the reason, if required.
  • Ask the representative about the cancellation policy and any applicable fees or charges. They will provide you with details specific to your booking and fare type.
  • If eligible for a Malaysia airline ticket refund, the flight representative will let you know the amount. A cancellation fee may apply. 
  • Once the request is completed, request a cancellation receipt from the representative. 

If requesting Malaysia Airlines ticket cancellation at the airport, always arrive at least 3 hours before the scheduled departure. 

How much would the Malaysia Airlines Ticket Cancellation Charges?

The passengers would have to pay approximately 150 to 350 USD as Malaysia Airlines cancellation fee if they cancel the tickets near the departing date. 

Contact Malaysian Airlines for more up-to-date information regarding the policies and the cancelation fee. 

Please make a note that if the flight is canceled due to some natural reasons, the airline is not going to make any monetary compensation in that case. Natural reasons cover bad weather, emergency situations, and any sign of natural calamities that would delay the flights. The airline would compensate by providing food and beverages. 

What is Malaysia Airlines Refund Policy?

Here is a general overview of Malaysia Airlines refund policy:

  • If the passengers have successfully canceled their tickets within 24 hours, they can apply for a 100 percent refund at Malaysia Airlines. 
  • Please note that the refund for all the tickets significantly depends on the class of the tickets. In some cases, 
  • The passengers would get a 100 percent refund even if they are canceling their tickets 4 hours before the departure of the flight 
  • In other cases, the passengers would not be entitled to receive any refund even if they are canceling their tickets within 24 hours of booking. 
  • The passengers can apply for a refund at the time of cancellation itself. If you are applying for a refund online, you can find an application form at the official website of the airline. 
  • If you wish to do it offline, you can give a call at the Malaysia Airlines Global contact number. The airline would go through the requests and initiate the refund accordingly. 
  • As per Malaysia Airlines cancellation refund policy, the passengers would receive the refund within 7 to 20 business days depending on the type of flight (Domestic or International). 
  • Malaysia Airlines refund process is an easy one, every passenger can take its leverage without any trouble. 
  • If you haven’t used any portion of your ticket, you are generally entitled to a refund.
  • The refund will be issued to the person named on the ticket or the individual who made the payment for the ticket.
  • The airline will usually refund the person who made the payment or their authorized representative.
  • If the airline cancels a flight or fails to operate it according to the scheduled time, you are entitled to a refund.
  • In situations where the airline’s actions cause you to miss a connecting flight for which you held a reservation, the airline is responsible for providing an involuntary refund. 

How Much is the Compensation for Malaysian Airlines Canceled Flight?

When the airline has canceled a flight due to some mishap, the airline compensates every passenger in the form of a bonus as per the Malaysia Airlines flight cancellation compensation policy

If the flight is delayed by more than three hours, the passengers would be compensated in terms of money or in some other way. 

If the flight is delayed, the passengers would be entitled to the right to care such as 

  • Free premium drinks
  • Travel vouchers equivalent to the price of the ticket purchased
  • A refund
  • Free meals, and complimentary drinks. 
  • Hotel accommodation if the alternate flight requires an overnight stay.
  • Free airport transfer

If the airline cancels a long router flight (more than 3500 km or any flight whose travel time is more than 6 hours) the passengers would be paid 530 EUR as Malaysia Airlines flight cancellation compensation.
While the specific details of Malaysia Airlines cancellation policy may change over time, it is important for travelers to familiarize themselves with the current policies before booking a flight.

Frequently Asked Questions – FAQs

How to cancel a Malaysia Airlines ticket?

Contact Malaysia Airlines directly through their customer service helpline or visit their website. Provide your booking details and inform them of your intention to cancel the ticket.

How to cancel a Malaysia Airlines ticket online?

Log in to your account or access the Manage Booking section. Locate your booking and select the option to cancel. Follow the provided instructions to complete the cancellation process.

How long does it take to get a refund from Malaysian Airlines?

It may take at least 2 weeks for the refund to be credited back to your original payment method.

How to check the refund status of Malaysia Airlines?

Contact their customer service directly. Provide them with your booking details and request an update on the refund process.

What happens if I am a no-show for a Malaysian flight?

If you fail to show up for your scheduled departure without notifying the airline in advance, the airline may consider your ticket forfeited.

What is a no-show refund for Malaysian Airlines?

A no-show refund typically refers to the refund process for passengers who were unable to board their Malaysia Airlines flight due to circumstances beyond their control, such as a medical emergency or documented travel restrictions.

Is there a cancellation fee for Malaysia Airlines economy flex?

The specific cancellation fees for Malaysia Airlines Economy Flex tickets can vary depending on the fare conditions and the time of cancellation.

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3 thoughts on “Malaysia Airlines Cancellation Policy
  1. Irene Likun on Reply

    I am flying with Malaysia Airlines in december 2022 from London England to Kuala Lumpur and I am wondering if flight route over ukraine is changed due to the ongoing war with russia.

  2. Iqbal on Reply

    Saya ingin menukarkan tarikh penerbangan saya dari 29 July 2022 kepada 27 June 2022…saya telah hubungi dalam talian agencies flight network untuk membatalkan dan menukar tarikh…Bagaimana saya ingin menempah ticket baru…Adakah saya akan mendapat refund saya balik…sehingga kini tiada jawapan…sy ingin membuat tempahan dan bayaran untuk penerbangan bertarikh 27.6.2022…

  3. Willie on Reply

    I want to cancel my flight which was booked with Malaysia Airlines one day ago. But do not know about the online cancellation process, is it safe to get the amount of the canceled flight?

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