As a savvy traveler, understanding the ins and outs of an airline’s cancellation policy is crucial in navigating the ever-changing world of air travel. 

Swoop Airlines Cancellation Policy

In this article, we will delve into the key aspects of Swoop Airlines cancellation policy, including refund eligibility, fees, procedures, and essential tips to ensure a smooth cancellation experience. 

What are the Guidelines Under Swoop Airline Cancellation Policy?

Swoop flight cancellation policy

Here are some general rules to consider when requesting a flight cancellation with Swoop Airlines:

  • If you cancel your booking within 24 hours of making it and your travel date is more than 7 days away, you will receive a full refund back to the original payment method.
  • Cancellations made outside of this 24-hour window or within seven days of the travel date are not allowed.
  • No-shows are not eligible for any credits or refunds.

Passengers can reach out to Swoop Airlines directly for accurate and up-to-date information regarding flight cancellations and refunds.

What is Swoop Airlines 24 Hour Cancellation Policy?

The 24-hour policy for ticket cancelation offers the convenience for customers to cancel tickets without incurring any charge. A full refund of the booked amount can be given on the cancellation of a ticket within 24 hours of making the purchase.

However, to avail of this feature, one must keep in mind that the flight must have a departure time of 7 days or more. The Swoop Airlines 24-hour cancellation policy applies to tickets of all fare types. 

  • The flight must be operated by Swoop Airlines.
  • Must not be a group fare (itinerary which includes 9 or more passengers)
  • Must be applicable to all ticket types and classes of service.
  • The booking does not include a reward booking or discounted fare.

Within 24 hours, passengers can also request a Swoop Airlines flight change request without paying any fee. Fare difference may apply.

How To Cancel Swoop Airlines Flight Tickets?

There are different methods for cancelation of air ticket design as per the cancelation policy of Swoop Airlines. Passengers can opt for the online method by visiting the website of Swoop.

One may also take help from customer support for canceling and placing refunds. The following are the methods to cancel a ticket. 

Method 1: Website-Based Ticket Cancellation

The official website of Swoop Airways can be accessed to cancel tickets by customers. During the cancellation process, some instructions may appear on the screen and one can follow them step by step to cancel the tickets. The steps as per the Swoop Airlines cancellation policy are given below. 

  • The passengers first are required to open the website of Swoop Airlines.
  • One may log in or sign up with the site.
  • Once logged in, the passengers are requested to click the “My Bookings” tab.
  • Enter the Reservation Code and the passenger’s last name. The Reservation Code is provided at the time of booking and is included in the confirmation email. 
  • Select the flight segment that you need to cancel. 
  • Follow the on-screen prompts. Check to see the refund amount for your booking.
  • Click on the ‘Cancel’ button to initiate the flight cancellation. 
  • Once the process is completed, the airline will send the confirmation to your registered email. 

Method 2: Chat With an Agent

Passengers who are facing issues related to the cancellation process can always chat with a Swoop Airlines representative. The airline has a support team named “24/7 traveler support”, especially for passengers who require assistance in canceling their tickets. Follow these steps – 

  • Visit the official website of Swoop Airlines (
  • Look for the “Need Help” section on the homepage. Click on it to proceed.
  • Look for the option to initiate a live chat or chat with an agent. It may be labeled as “Chat With Us” or a similar phrase.
  • Click on the chat option to start a conversation with a Swoop Airlines representative.
  • Provide the required information, such as your name, booking reference number, and any other details requested by the agent, to verify your reservation.
  • Inform them that you would like to cancel your flight reservation.
  • The agent will guide you through the cancellation process. You would be provided with all the information related to applicable fees, refund eligibility, or credits, if applicable.
  • Answer any questions or provide any additional information requested by the agent to complete the Swoop Airlines flight cancellation process.
  • Take note of any cancellation confirmation number or reference provided by the agent during the chat for future reference.
  • If required, follow any additional instructions provided by the agent regarding refunds, rebooking, or any other related matters.

The team also provides valuable information on how to get a refund from Swoop Airlines and other relevant updates in case of any delay. 

Method 3: Through Email

To cancel your flight reservation with Swoop Airlines through the Email Us option, follow these steps:

  • Visit the official website of Swoop Airlines (
  • Look for the “Need Help” section on the homepage. Click on it to proceed.
  • Look for the option to “Email Us”. 
  • Click on the ‘Send Us a Message’ for sending an email to Swoop Airlines.
  • Select the Pre-flight to request flight cancellation. 
  • A new email window or form will likely open, allowing you to compose your cancellation request.
  • In the email, include relevant information such as your name, booking reference number, flight details, and the reason for cancellation.
  • Review your email to ensure all necessary information is included and accurate.
  • Await a response from Swoop Airlines regarding your cancellation request. They will provide you with information on any applicable fees, refund eligibility, or credits, if applicable, and guide you through the remaining cancellation process.

Keep a record of the email sent and any correspondence received from Swoop Airlines for future reference.

How Much is the Swoop Airlines Cancellation Fee?

The passengers of the airline would have to pay a certain amount of charge in case they cancel a ticket. The following gives an idea about the fee structure of Swoop Airlines.

  • No Swoop Airlines cancellation fee can be charged for the tickets bought and canceled within the risk-free 24 hours.
  • Cancellation is not permitted after 24 hours of booking. 
  • Passengers can only request the flight. Here is the overview of the change fee – 
Change TimingFee per Passenger per Segment (in USD)
3 days or more from departure, less than7 days$150 + applicable taxes
7 days or more from departure$100 + applicable taxes
Changes within 24 hours, departure more than 7 daysFree

What is Swoop Airlines Refund Policy?

The refund policy of Swoop Airlines includes certain ways to obtain a refund. A partial or full booking amount can be given to all tickets canceled within 24 hours of booking. Only refundable tickets may generate a refund after 24 hours of purchase. In addition – 

  • Passengers who have purchased ModiFly may be eligible for a one-time change of time or date for their flight reservation.
  • Refunds are generally processed back to the original form of payment used during the booking process.
  • If the fare for the new flight is lower than the fare paid during the initial booking, no credit or refund will be provided.
  • In the event that the capacity limits for these extras are reached on the new flight, the extras will not be transferred, and no refund will be given to the travelers.

To know more about the Swoop Airlines refund, one can reach out to the customer support team of the airline. 

Does Swoop Airlines Allow Cancellation Due to Covid-19?

No. Swoop Airlines cancelation policy would not accept flight cancellations or changes due to Covid-19.

If you opted for ModiFly during the booking process, you might qualify for a one-time charge for your flight’s time or date.

If you are within 24 hours of making your booking and your departure is more than seven days away, you can cancel your reservation without incurring any charges.

What are Swoop Airlines Compensation Policy?

If there is a flight delay and you’re informed of the same within 14 days or less, you’re eligible for the following compensation – 

Length of DelayCompensation (in USD)
3-6 hours$125 
6-9 hours$250
9 hours or more$500

Swoop Airlines makes sure that its travelers experience the best of its service. Even when it has to do with the cancellation of a journey with the airline, it ensures that the process remains easy and smooth. Customers are therefore offered with Swoop Airways cancellation policy covering refunds and compensations that enable them to cancel their ticket without any worry.

Frequently Asked Questions – FAQs

How do I cancel my Swoop flight?

Contact Swoop Airlines customer service through their helpline or chat option. You can also Email Swoop airlines to process flight cancelation.

How to cancel a Swoop flight?

There are multiple methods to cancel a Swoop flight, including online cancellation through the airline’s website, contacting Swoop Airlines’ customer service helpline, or visiting a Swoop Airlines airport counter.

Are Swoop flights refundable?

No. The airline does not initiate any refund after 24 hours of booking the flight.

How to cancel a Swoop flight online?

To cancel your Swoop flight online, visit the official website of Swoop Airlines and look for the “My Bookings” section. Follow the on-screen instructions to initiate the cancellation process.

Can I get my money back from Swoop?

Yes. Only passengers cancel the flight within 24 hours of departure.

Does Swoop refund for canceled flights?

Yes, if you’re informed of flight cancellation within 14 days of departure.

What is Swoop Airlines cancellation policy?

The Swoop Airlines cancellation policy guides passengers to cancel their tickets without any hassle. This policy includes different ways to cancel tickets. It also sets norms for refunds and grounds on which passengers are offered compensation. The cancelation policy also includes charges that are to be paid for ticket modifications and cancellations.

How to get a Swoop Airlines refund?

Swoop Airlines refund policy enables its passengers to get refunds based on some conditions. For instance, a refund of the full booking amount can be provided when customers cancel within 24 hours of ticket booking. However, in general, tickets that are canceled after the 24-hour risk-free period do not ensure a refund.

What is Swoop Airlines 24 hour cancellation policy?

Under the Swoop Airlines 24 hour cancellation policy, the travelers can claim a full refund on ticket cancellation. According to the policy the tickets are to be canceled within 24 hours of making their purchase. However, the refund is not available for tickets that have departure scheduled for less than 7 days.

Do I have to pay Swoop Airlines cancellation fee?

Customers would have to pay Swoop Airlines cancellation fees after canceling tickets. Usually, a fee can be charged when a ticket is canceled after 24 hours of booking. All non-refundable tickets after 24 hours of booking are subject to fee payment. A minimum fee of $ 150 can be charged on booking changes.

What happens when Swoop Airline cancels flights?

Swoop Airline informs passengers when a flight gets canceled. The airline then compensates its passengers by offering a fresh ticket for another flight. A full return of the booking amount of the original ticket can be given when a passenger does not accept the new flight arrangements. Free food and accommodation are also provided in case of stayovers caused due to flight delays.

3 thoughts on “Swoop Airlines Cancellation Policy
  1. Rameeta on Reply

    GOT email Flight canceled Trying to reach you . On the phone hold since 5 hrs no answer . We immediately need assistance as we need to reach Vancouver by tomorrow afternoon .
    I already contacted you through social media still no reply from Swoop .
    Please contact urgently .
    Reservation no#Z81B8G

  2. Kerissa on Reply

    Been trying for 4 hours trying to get to talk to an actual person. I am trying to cancel my flight and have been within the 24 hour timeframe but because I can’t get anywhere with all the online avoidance of my trying to cancel my flight

  3. Ruth roberton on Reply

    Flight cancelled today by swoop second time completely ruined trip for my grandchildren Edmonton to Winnipeg trying to get refund just so much confusion on trying to contact you need information to sort this out

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