Thai Airways modified the policy for improving the experience of passengers. Everyone is hesitant to cancel the scheduled reservation as they do not have enough knowledge about Thai Airways cancellation policy.

Thai Airways Cancellation Policy

Go through the policies mentioned below and save your money effectively. The policies are mentioned in simple words that help you understand them easily.

What are the Thai Airways Cancellation Policy Guidelines?

Here are the rules to consider under the Thai Ai cancellation policy – 

  • Cancellation would be applicable to all the passengers including in the booking if requesting online. To make Thai Airways flight changes or cancellations for selected passengers, call the airline’s customer service. 
  • Once the payment has been made, it may not be possible to cancel or amend any aspect of the booking. 
  • If cancellation or amendment is allowed for any part of the booking, please note that additional charges may apply.
  • Thai Airways Cancellation Policy states that passengers are not required to pay any cancellation fee if the tickets are canceled within the same day of booking. No service fee will be charged when a passenger cancels tickets online.
  • After the completion of the allotted period, the passenger needs to pay a cancellation fee for claiming a refund as per Thai Airways Cancellation Policy. 
  • When a passenger fails to pay board, the whole ticket fare will be forfeited by the airline as a No Show fee under the Thai Airways Cancellation Policy.
  • According to Thai Airways Cancellation Policy, if the flight gets delayed or canceled by the airline for unavoidable factors, then all the passengers will receive compensation. The compensation is awarded within 20 business days.
  • In some decisive situations like Military orders, Government strikes, and Health issues of passengers, the airline may waive the cancellation fees as per Thai Airways Cancellation Policy, but passengers need to have valid documents as proof to show airline authority.

What is the Thai Airways No-Show Cancellation Policy?

Please be aware that a 100% charge will be applied for bookings that are considered a “No Show.”

Thai airways missed flight

This means that if you do not show up for your reservation without canceling in advance, you will be charged the full amount. In addition – 

  • If you are a No-Show, you may not be allowed to rebook or use the ticket for future travel. 
  •  In some cases, airlines may provide certain exemptions or allowances for No-Shows based on extenuating circumstances. 

To avoid being classified as a No-Show and to minimize penalties or consequences, it is important to follow the airline’s notification and cancellation procedures:

  • If you know in advance that you will be unable to travel on your Thai Airways flight, it is advisable to inform the airline as soon as possible. 
  • Thai Airways typically provides various channels for cancellation, including online platforms, customer service hotlines, or email.

Ways to Complete the Thai Airways Ticket Cancellation Process?

The Thai Airways Ticket Cancellation process can be done in various ways. The airline offers multiple ways for completing the cancellation process. Passengers can complete the cancellation process through online and offline portals.

How to Cancel Thai Airways Tickets Online

When you follow the simple steps mentioned below, you will be able to answer the “How To Cancel Thai Airways Ticket Online” question easily.

  • Choose a  web browser
  • Hit the link
  • Select your location and your preferred language
  • Go to the Manage my accounts tab
  • Go to the View all booking section
  • Select  the flight you are wishing to cancel
  • Click on the Manage My Booking tab 
  • Select  the tickets
  • Click on the Cancel tab
  • Go through the consent page thoroughly
  • Enter the proceed tab
  • Confirm your selection by selecting the Yes tab
  • Evaluate the Refund value
  • Submit the selection

For canceling tickets you can execute the same steps on a mobile app or you can contact the customer service team. The airline will accept your cancellation request until one day before departure. For extra savings of time, I always prefer online portals. Thai Airways Cancellation Policy is the same for both portals. 

Benefits of Canceling Thai Airways Ticket Online

  • Passengers save service fees
  • Required less time to perform
  • The online method is more convenient
  • With a stable internet connection, it can be done at home or the office wherever the passenger wishes

How Cancel Thai Airways Tickets Over the Phone?

To cancel Thai Airways tickets over the phone, please follow these steps:

  • Dial the Thai Airways customer service number. 
  • Once connected to a customer service representative, provide them with the necessary booking information, such as your name, booking reference number, and flight details
  • Clearly state your intention to cancel the Thai Airways tickets and explain the reasons for your cancellation. 
  •  If applicable, inquire about the refund process and the timeline for receiving any eligible refunds.
  • Confirm any fees or penalties that may apply and ask for confirmation of the cancellation. 

How To Cancel Thai Airways Tickets at the Airport?

To cancel Thai Airways tickets at the airport, please follow these steps:

  • Proceed to the Thai Airways ticketing counter at the airport.
  • Make sure to have all the required documentation with you, including your identification documents, booking reference number, and any other relevant travel documents associated with your ticket.
  • Approach the ticketing counter and inform the Thai Airways staff that you wish to cancel your tickets.
  • They may require you to fill out a cancellation form or provide additional information to process the cancellation. 
  • Before finalizing the cancellation, confirm with the airline’s staff the details of the cancellation, including any applicable fees or penalties. 
  • Once the cancellation is processed, the Thai Airways staff will provide you with a cancellation confirmation

Please note if requesting cancellation at the airport on the day of departure, it is recommended to request flight cancellation at least 3 hours before departure.

Thai Airways Cancellation Fee

Thai Airways allows the passenger to cancel bookings till the date of departure but after the end of the risk-free period, they charge some amount as Thai Airways Cancellation Fee.

The airline will charge a cancellation fee from $100 to $200 as a Thai Airways Cancellation Fee. The cancellation fee depends on the types of tickets purchased by the airline. 

When passengers are canceling tickets after the journey initiates, the total ticket fare will be charged as Thai Airways Cancellation Fee, no refund is allotted to passengers.


All the passengers have 24 hours to secure a full refund. The refund will be transferred to the respective account within 20 business days. If a passenger chooses offline methods for canceling a booking, they are required to pay an additional amount as a service fee excluding the cancellation fees.

Thai Airways 24-Hour Cancellation Policy

According to Thai Airways 24 Hour Cancellation Policy, the passenger is not required to pay the cancellation fee, when they are canceling the scheduled tickets on the same day of reservation and the departure date is one week away from the reservation date.

Passengers whether bought tickets of Flexi Saver, Flexi Saver Plus, Full Flexi, Royal Silk Plus, Or Basic Flexi, they qualify for a full refund when they are canceling tickets inside the risk-free time period as per Thai Airways 24 Hour Cancellation guidelines..

Thai Airways 24 Hour Cancellation Policy signifies that No cancellation fee will be charged on non-refundable tickets when the scheduled journey is seven or more days away from the date of reservation and the scheduled flight is canceled within 24 hours of booking.

What is the Thai Airways Ticket Cancellation Offline Procedure?

Thai Airways Ticket Cancellation offline procedure is the easiest way to cancel the scheduled tickets. For canceling tickets offline, the passenger needs to contact the customer service team by calling. The agent will ask you for the reservation code and the last name of the passengers.

Sometimes you need to wait for your turn, the helpdesk number is toll-free all over the globe and open 24 x 7. The one limitation of the offline method is that passengers need to pay extra amounts as service fees excluding the cancellation fees. The Thai Airways refund amount will be calculated after the deduction of the Thai Airways Cancellation Fee and the refund value will be transferred to the account within three weeks.

What is the Thai Airways Cancellation Refund Policy for the Flights Canceled by the Airline?

Thai refund policy states that if the flight is canceled by the airline due to natural calamities, no compensation is offered to them. The airline may allot a seat only if available.

When the flight is canceled by the airline for personal factors

According to Thai Airways refund policy, when the flight is canceled by the airline for personal factors the airline will offer the following benefits to each passenger:-

  • Free food with complimentary refreshment drinks
  • Two calls and Emails
  • Free accommodation
  • The seat on the next flight to the same destination
  • Travel vouchers for future journey
  • When the flight is canceled by the passenger

Thai Airways Cancellation refund policy signifies that when the passenger unknowingly or knowingly cancels the flight, they need to pay Thai Airways cancelation charges or claim a refund value. 

The airline will not offer any refund amount when a passenger cancels tickets after the check-in period, all the amount will be forfeited as No Show Fees.

Are Thai Airways Tickets Refundable?

Yes. Thai Airways tickets are refundable. For claiming a refund you need to pay the cancellation fee according to type of ticket. After deducting the cancellation fee the rest of the amount will be transferred to your account within one to three weeks depending on the mode of final payment. 

When you cancel the scheduled ticket on the same day of booking and the departure date is one week away then no cancellation fee will be charged to you. The full amount will be refunded within 20 business days from the date of acceptance. 
Thai Airways Cancellation Policy is an important aspect for passengers to understand when booking flights with the airline. The policy outlines the guidelines and procedures for cancellations and amendments, taking into account various factors such as fare types, ticket conditions, and other relevant guidelines.

Frequently Asked Questions – FAQs

How to cancel a Thai Airways flight?

To cancel a Thai Airways flight, you will need to contact the airline’s customer service or visit their official website.

Can I cancel my flight with Thai Airways?

Yes, you can cancel your flight with Thai Airways provided you must be holding a non-restricted fare.

Can I get a full refund from Thai Airways?

It depends on the fares booked by the passengers. Some fares may be non-refundable, while others may allow for a partial or full refund.

What is a Thai Airways travel voucher?

Thai Airways travel voucher is a credit issued by the airline for the unused portion of the journey to passengers who have experienced flight cancellations, delays, or other disruptions.

How do I get a refund from my Thai Airways travel voucher?

Contact their customer service and provide the necessary details to process the refund.

How do I cancel a Thai Airways flight ticket?

To cancel a Thai Airways flight ticket, you can reach out to their customer service via phone or email.

Which tickets are eligible to be canceled on Thai Airways?

Flex fares or any other non-restricted fares are eligible for refund and are subject to cancellation fees.

How to cancel Thai Airways tickets online?

To cancel your tickets online, visit the airline’s website, navigate to Manage Booking, and follow the instructions provided.

5 thoughts on “Thai Airways Cancellation Policy
  1. Aaron Walker on Reply

    While my trip to Thailand, I booked my tickets with Thai Airways. However, due to a severe COVID situation in my country, a lockdown was imposed and Thailand denied the approval of my visa application. I reached out to the airport regarding the same. Since this was a special case, the airline proceeded with a 100 per cent refund without causing any trouble. Although I had to fly back to Thailand, I asked the executive to initiate the refund in the form of credit. The overall experience was quite pleasant, I would definitely fly with Thai Airways soon.

  2. Derrick Tay on Reply

    Hi I need to cancel my flight to Seoul fm Singapore. If i call this number from singapore. will it be free or will i have to pay for international call

  3. Bien Vu on Reply

    Hi! i have just booked a ticket for the evening and want to visit thailand on october 2 but i forgot my passport has limited arrangement and cant make a new passport how can i cancel and can i get a refund?

  4. Alfred on Reply

    Thai Airways cancelled my flight booked in February 2022. I did not cancel. After getting alternate tickets from a different carrier, i’ve been in contact with Thai Airways CSR about 3 times (around 1 hour calls) paying my own long distance fees. They first said the refund will be in two weeks time. Then it became three months. It is now August 2022 and I’m calling them again to see what is going on with my refund. If this attempt fails, I will litigate via my bank.

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