Virgin Australia Cancellation Policy

Having a clear grasp of airline cancellation policies is essential, offering travelers peace of mind and empowering them to make informed decisions. Here, we delve into the Virgin Australia cancellation policy, we will address a comprehensive understanding of the cancellation guidelines, refund eligibility, cancellation fees, ticket flexibility, and more. 

Highlights of the Virgin Australia Flight Cancellation Policy

All flight reservations are voidable, however, certain fare rules restrict cancellation and may attract a penalty and other surcharges. Here are the general restrictions that apply to voluntary cancelation – 

• Cancellation outside fare rules – Passengers who cancel out the conditions implied on their fare rules may lose the booking value, and are not eligible for any refund. 
• Change allowed – Any fare that restricts the cancellation is eligible for flight change and must adhere to the guidelines under Virgin Australia Flight Change Policy. 

• Cancellation fee – Flight cancellation may be subject to a fee, and it varies with the class of service, travel route or fare type. 
• Partial cancellation – If you request a flight segment of a single flight segment or leg, the airline will reissue the ticket again. In such cases, a fare difference may apply. 
• Duplicate reservation – If the passengers have booked two tickets by mistake, the airline allows the cancellation of the ticket with lower airfare. The cancellations can be made for free up to 72 hours before the departure.
• Online cancelation – Passengers can only cancel the flight online if they have not requested the Virgin Australia check-in. 

What is the Virgin Australia cancellation policy for Velocity Rewards?

As per Virgin Australia flight cancellation policy, flight cancellations are not permitted prior to the commencement of travel. Add to that, the guidelines vary for the domestic fares and international fares. 

Below is the comparison of the domestic and international fares booked on Velocity Rewards

How does Virgin Australia 24 hour cancellation policy work?

the passengers have the right to cancel their tickets absolutely for free under the Virgin Australia 24-hour cancellation policy. Here are some important points to consider – 

• This policy applies to all fare types, including both refundable and non-refundable tickets. 
• The conditions are eligible for the flight originating to/from the United States and Canada.
• Group booking which includes 10 or more passengers sharing the same flight itinerary is not covered under 24 hour cancellation.
• Discounted fares and reward booking are not included in the 24 hour cancellation.

In addition to the ticket refund, passengers who have purchased extra services like seat selection, baggage allowance upgrades, or in-flight amenities may also be eligible for a refund within the Virgin cooling off period. 

What is Virgin Australia No-show policy?

When a guest fails to board a flight without canceling their ticketed reservation, a no-show penalty results in the complete forfeiture of the paid fare.

To avoid a no-show for the flight, it is advisable to arrive at the airport in advance of your scheduled departure. Passengers must complete the check-in for international flights up to 3 hours before the scheduled departure. 

For domestic flights – In the case of a no-show, all our fares are completely non-refundable. You will be classified as a no-show if – 

• If you fail to board a flight, regardless of check-in status.
• If you have checked in but did not contact Virgin Australia to cancel your flight

For short-haul and trans-Tasman international flights – Below is the overview of the no-show cancelation according to your fare – 

The no-show policy remains the same for flights booked with Velocity Points on the same travel route. 

What is the cancellation fee for Virgin Australia flights?

Virgin Australia cancellation fee varies for domestic fares and international fares. 

Domestic fares –

It features fare options like Life fare, Choice fare, Flex fare, and Business fare. If you cancel your upcoming flights with these fares, the following cancellation fee may apply – 

Below is the overview of the cancellation fee if booked with the future travel credit – 

Below is the overview of the cancellation fee if booked with Velocity Points –

International fares –

The cancellation fee varies for International short haul & trans-tasman fares and International Long Haul fares.

• 1.International short haul & trans-tasman – The cancellation fee would apply per passenger per booking. Passengers who are entitled for full refund are not required to pay cancellation penalty. 

• Cancellation for  regular booking – Below is the overview of the cancellation fee for the travel route like Japan and other short-haul international destinations.

For Japan

For other international short-haul destination

•  Cancellation for booking made for future flight credit – Below is the overview of the cancellation fee for travel routes like Japan and other short-haul international destinations.

For Japan

 All other international short-haul destinations

• Cancellation for booking made with Velocity Points – Below is the overview of the cancellation fee for travel routes like Japan and other short-haul international destinations.

Japan

All other international short-haul destinations

• 2. International long haul fares – Below is the table for the cancellation fee for 

Flights to and from the United States, and is operated by United Airlines

Flights to and from Canada, and is operated by Air Canada

For flights to/from Europe, the Middle East, and Africa

For international long-haul fares that are booked with Velocity Points

How To Cancel Virgin Australia Flight?

The airline has innumerable options for making the cancellations. Due to a wide variety of passengers, the airline throws some light on diversity in the cancellation process. So you can make the changes in whatever way that suits you the most. 

Virgin Australia Cancel Booking Online

Probably the easiest and most convenient way to cancel a Virgin flight is online. Whether you are traveling somewhere or comfortably sitting on your couch, you can make the cancellation with the tap of a finger. These are the following steps to make the cancellations online. 

• Open your browser and search for the official website of Virgin Australia Airlines. https://www.virginaustralia.com/us/en/
• If you have an account with the airline, you can simply log in to make the cancellations. 
• Navigate to the home page of Virgin Australia Airline. 
• Click on the “Manage Booking” option displayed at the extreme right of the page. 
• Enter the booking reference number and guest’s last name and click on the manage option
• The website would fetch your flight details and feature it on the screen. 
• Search for the cancellation option and instantly cancel your tickets. 
• Make sure to fill out the refund form if you wish to receive a refund from the airline. 
• Voila! The airline would process your cancellation and send you a notification regarding the same as per Virgin Australia cancellation policy. 

Virgin Australia Cancellations Via A Call 

Want to try the good old way and speak to a professional? Consider it done. If you are someone who has dubious questions while canceling the tickets by yourself, you can take the help of the well-spoken executives. 

• You can dial the office of Virgin Australia as per your locality. 
• Wait for an executive to assist you throughout the cancellation process. 
• You can now tell your booking number and last name to the executive so that they can fetch your flight details. 
• Make sure to elaborate on why you wish to cancel your ticket. Support your statement with documentation if possible. 
• The executive would cross-check your eligibility for the cancellations and proceed accordingly.  
• The executive would make the cancellations as per Virgin Airlines cancellation policy. 

Below are the numbers for Virgin Australia, if you’re calling from the following locations – 

For passengers calling from the US, and want to avail FedRelay services, they can call on one of the following numbers –

Step By Step Guide To Cancel the Ticket At The Airport 

No one is the same so why should the cancellation process be the same? If you enjoy interacting with the executives and walking down the old road to cancel your ticket, go ahead and cancel your tickets directly at the airport. 

• Walk down to the ticket center of Virgin Australia at the airport. 
• Be seated till an executive approaches and assists you with the cancellation. 
• Tell your Booking Reference Number and Last Name to fetch the flight details. 
• It would be better if you explain the reasons for cancellation along with the proof of cancellation. (Example, a medical certificate)
• The executives would check your eligibility and make the cancellations as per Virgin cancellation policy. 

What happens if Virgin Atlantic cancels my flight?

Here are the following options available to the passengers if Virgin Australia canceled the flight

• In the event of a Virgin flight cancellation, the airline will rebook you on the next available flight to your destination at no additional cost. 
• If the new flight time is inconvenient, under certain circumstances, the airline offers the flight service operated by another airline.
• If the airline is unable to make any travel arrangements, you can opt for a refund or travel credit for the booking you paid for the affected flight. 

What are the Virgin Australia refund conditions & requirements?

The conditions and requirements for receiving a refund from Virgin Australia may vary depending on the fare type, ticket conditions, and travel route. Here are some general considerations under the Virgin Australia refund policy – 

• Validity – Refunds are permitted for unused tickets within 12 months from the date of ticket issuance.
• Restricted fares – For passengers who upgraded to a non-refundable fare, the base fare remains non-refundable.

• Deceased passenger – The airline offers a full refund on the unused portion of the fare. The executor of the deceased passenger must provide sufficient evidence that they are eligible to receive the refund and the death of a passenger.
• Method of payment – The airline processes a refund in the original method of payment used at the time of booking. 
• Canceled flight – If Virgin Australia cancels your flight, you can receive a refund on the unused flight segment. 

Under what condition am I eligible for a refund with Virgin Australia?

You may be eligible for a refund with Virgin Australia under the following conditions, as per Virgin refund policy

• If Virgin Australia cancels your flight for any reason
• Passengers book a refundable fare as per the fare rules.
• If you cancel your flight within 24 hours of booking.
• If you or a travel companion are unable to fly due to medical reasons. Passengers would be asked to provide proof of medical condition or any other relevant documentation.
• In exceptional cases, such as natural disasters, significant disruptions, or other unforeseen circumstances

Understanding the Virgin Australia cancellation policy is crucial for travelers. The policy outlines the process for obtaining refunds, the rights of passengers, and the procedure for submitting refund claims.

Frequently Asked Questions – FAQs