Booking a flight can be an exciting experience as you eagerly anticipate your upcoming trip. However, there could be change in plans as, leading to the need for cancellations of the flight booking. This is where you strive for much needed flexibility to your travel plans.  

Qantas Flight Cancellation Policy

In this article, we will delve into the Qantas Flight Cancellation Policy, exploring all the aspects – guidelines, cancellation fee, refund eligibility, covid cancellation, and more. 

How do Qantas fare cancellation rules and fees work?

Qantas offers a range of fares with different cancellation rules, and the applicable fees and it differs with the travel route. Here is the overview – 

How to cancel Qantas flight?

For Domestic flights 

CabinFare typeCancel before departureCancel after departure
EconomyRed e-DealNot permittedNot permitted
FlexPassengers can cancel 30 minutes before scheduled flight departure. A  cancellation fee of 125 USD per passenger may applyNot permitted
Premium EconomySaverPassengers can cancel 60 minutes before scheduled flight departure. A cancellation fee of 125 USD per passenger may applyPassengers can cancel 60 minutes before scheduled flight departure. A cancellation fee of 125 USD per passenger may apply
FlexNo cancellation fee if canceled at least 60 minutes before scheduled flight departureNot permitted
BusinessFlexNo cancellation feeNo cancellation fee

Flights to Europe – Below is the overview of the cancelation fee for for the Flight departing to and from Europe – 

CabinFare typeCancel before departureCancel after departure
EconomySaleCancellation fee of 330 USD may applyNot permitted
SaverCancellation fee of 132 USD may apply.330 USD no-show fee may apply after the scheduled departure
FlexNo cancellation fee330 USD no-show fee may apply after the scheduled departure
Premium EconomySaleCancellation fee of 265 USD may apply330 USD no-show fee may apply after the scheduled departure
SaverCancellation fee of 200 USD may apply.530 USD no-show fee may apply after the scheduled departure
FlexNo cancellation fee330 USD no-show fee may apply after the scheduled departure
BusinessSaleCancellation fee of 530 USD may apply.Not permitted
SaverCancellation fee of 200 USD may apply.530 USD no-show fee may apply after the scheduled departure
FlexNo cancellation fee530 USD no-show fee may apply after the scheduled departure
FirstSaleCancellation fee of 265 USD may apply530 USD no-show fee may apply after the scheduled departure
SaverCancellation fee of 200 USD may apply.530 USD no-show fee may apply after the scheduled departure
FlexNo cancellation fee530 USD no-show fee may apply after the scheduled departure

Fares for United States and Canada – Here is the fare rule and cancelation fee for flights originate to and from North America – 

CabinFare typeCancel before departureCancel after departure
EconomySaleCancellation fee of 265 USD may applyNot permitted
SaverCancellation fee of 132 USD may apply.330 USD no-show fee may apply after the scheduled departure
FlexNo cancellation fee330 USD no-show fee may apply after the scheduled departure
Premium EconomySaleCancellation fee of 265 USD may applyNot permitted
SaverCancellation fee of 132 USD may apply.330 USD no-show fee may apply after the scheduled departure
FlexNo cancellation fee330 USD no-show fee may apply after the scheduled departure
BusinessSaleCancellation fee of 400 USD may apply.Not permitted
SaverCancellation fee of 200 USD may apply.530 USD no-show fee may apply after the scheduled departure
FlexNo cancellation fee530 USD no-show fee may apply after the scheduled departure
FirstSaleCancellation fee of 400 USD may applyNot permitted
SaverCancellation fee of 200 USD may apply.530 USD no-show fee may apply after the scheduled departure
FlexNo cancellation fee530 USD no-show fee may apply after the scheduled departure

What is Qantas Airlines cancellation due to Covid-19?

Qantas Airlines provides cover for cancellation due to a coronavirus diagnosis under the following circumstances – 

Qantas flight cancellation due to covid-19 or coronavirus
  • If a passenger gets Coronavirus and has to change or cancel the flight. 
  • You are required to submit a medical certificate confirmation from a certified veterinarian that mentions the cancellation is due to the Covid-19. 
  • If you have to cancel because one of your travel companions is affected by Covid-19
  • Cover for cancellation would be provided by Qantas Airlines
  • If a passenger is worried that they may get affected by Coronavirus while traveling – 
  • The airline is unable to cover cancellations. Hence refund or rebooking for a flight is offered for free.
  • A cancellation fee may apply.

Qantas is offering more flexibility by allowing them to reissue their tickets before December 31, 2023, for travel within the ticket’s validity period.

  • Passengers holding a valid Qantas (081) ticket with an original date of issue on or before September 30, 2021, can make a date change without incurring a fee.
  • This applies to passengers who want to move their travel date from 2023 to 2024 and have reissued their ticket before March 16, 2023.

What is Qantas Airlines cancellation policy for award fares?

As per the Qantas Flight Cancellation Policy, here are the key points to consider – 

  • Cancellation for the Classic Flight Reward Booking must be made up to 24 hours before scheduled departure.
  • Qantas Flight changes or cancellations must be made through Qantas Airlines Manage Booking section.
  • No cancellation is permitted after the scheduled departure.
  • You can change the destination of your Reward booking up to 24 hours before scheduled departure.
  • If there is a need to cancel the booking for only one person while the other passengers will still be traveling, please contact the airline’s customer support.

What is Qantas flight cancellations policy within 24 hours?

 Here are some general guidelines regarding Qantas flight cancellations within 24 hours – 

  • Flight must originate to and from North America
  • If you have purchased a flexible or refundable ticket, you can typically cancel your flight within 24 hours of booking and receive a full refund. Provided the departure date must be booked at least 1 week in advance.
  • The flight must be operated by Qantas Airlines.
  • The flight itinerary must include no more than 9 passengers.
  • The fare must not be a discounted or promotional fare.

How To Cancel A Qantas Flight?

The passengers can make the cancellations in their desired way. The airway provides a plethora of options to its passengers for their comfort. In order to learn about all the possible ways to cancel, both online and offline, go through the points mentioned below to cancel your tickets. 

Qantas Flight Cancellation Online

Canceling your Qantas flight online would be the easiest option. The passengers would not have to pay any amount to make any cancellations if they are making it on their own

Qantas online flight cancellation
  • Visit Qantas official website.
  • Go to the Manage Booking section on the homepage of the airway. 
  • Enter your surname along with your booking reference number/ Voucher reference. 
  • Click on the continue option and go to the cancellation tab. 
  • If you are sure about canceling, press the cancellation button. 
  • Fill out the refund form if you want to get the remaining amount. 
  • Voila! The passengers would receive a cancellation notification on their given Mail ID or contact number. 

Cancel Your Qantas Flight Via A Call

Cancel Your Qantas Flight Via A Call

To cancel a Qantas Airlines booking over the phone, you can follow these steps:

  • Call 13 13 13 which is open 24 hours, 7 days a week
  • Once connected to a customer service representative, you will need to provide information to verify your identity.
  • Inform the customer service representative that you would like to cancel your Qantas Airlines booking.
  • Provide them with the necessary details, such as your booking reference or flight details.
  • Ask the customer service representative about the Qantas Airlines cancellation policy, and any applicable fees.
  • Check to see if you’re eligible for a refund. If you’re, inquire about the process and the expected timeframe for receiving your funds.
  • Ask the agent to initiate the cancellation process. You will receive the cancellation confirmation in your registered email.

Cancel Qantas flight at the Airport

To cancel a Qantas Airlines booking at the airport, you can follow these steps – 

  • Make sure to arrive at the airport up to 3 hours before scheduled departure. 
  • Visit the Qantas Airlines check-in counter.
  • Explain to the airline’s representative that you would like to cancel the flight. 
  • Provide your booking reference alongside the flight details that will allow the flight representative to cancel the reservation.
  • The airline representative will guide you through the cancellation process.
  • Ask the representative about the fare rules that will be applicable to your flight booking. 
  • If you prefer to reschedule or explore other options, discuss this with the representative.
  • Ask the representative to confirm the cancellation of your Qantas Airlines booking.

If you’re eligible for a refund, ask about the refund process and the expected timeframe for receiving your funds.

What if Qantas Airlines Canceled my flight?

Passengers are entitled to a refund in the following situations – 

  • If the airline cancels the flight and any alternative flight offered by Qantas does not suit passengers. 
  • If there is a delay of 3 or more hours
  • If the airline makes a significant change to the flight schedule
  • If Qantas causes you to miss a connecting flight.

Provision for flight delay – If the delay occurs within 72 hours before the scheduled departure, passengers are entitled to the following benefits under Right To Care

For International flights

TimeMeal voucherTransfersAccommodation
2+ hoursYesNoNo
Overnight delay within 12 hours of original departureUp to 25 USD per passengerYesYes
Overnight delay over 12 hours of original departureUp to 40 USD per passengerYesYes

For Domestic flights

TimeMeal voucherTransfersAccommodation
2+ hoursYesNoNo
Overnight delay within or over 12 hours of original departureNoCab chargeNo

Provision for canceled flight – If Qantas Airlines cancels a flight and the reasons for cancelation is within the airline’s control – 

  • The airline offers alternative flights for affected passengers.
  • Passengers may be eligible for a full or partial refund of their ticket
  • If the cancellation results in an overnight delay, Qantas may provide accommodation and meal vouchers. 

What is Qantas Airlines Refund Policy

Qantas flight cancellation refund

Below is the overview of the circumstances where an airline process a refund on a Qantas Ticket – 

  • Application of refund – Refunds should be made only to the original form of payment.
  • When passengers are entitled to a refund – Passengers need to consider the fare rules and conditions attached to the ticket to check if they’re eligible for a refund – 
  • Certain Qantas fares are non-refundable under specific conditions
  • After the scheduled departure, you can apply for a refund within 13 months from the date of ticket issuance. 
  • Refund timeline for passengers – When you request a refund for a Qantas ticket, it typically takes around 15 business days for the refund to be processed. In addition – 
  • Airline is responsible to complete the refund within 4 weeks of receiving the said request.

Qantas Airlines cancellation policy is designed to provide flexibility and convenience to its passengers while maintaining a fair approach to handling cancellations and refunds.

Frequently Asked Questions – FAQs

How much does it cost to cancel a Qantas flight?

Qantas flight cancellation charges are different for domestic flights and international flights. If you are making the changes online, you would not have to pay any service fee, however, if you are making the cancellation via the call centre of Qantas or by visiting the airport, you would have to pay a service fee along with the cancellation fee.

How to cancel Qantas frequent flyer membership?

Qantas is an airway providing its service to more than 20 countries on several continents, if you are someone who travels a lot, Qantas has a special offer for you which is known as Qantas Frequent Flyer. There are several perks of the membership, some of which are reduced airfare, additional facilities, flexible Qantas flight cancellation policy and much more. However, if you wish to cancel the membership, you can do so by visiting the official website and find the frequent flyer option, you can then log in with your membership details and cancel the subscription.

What should I do if Qantas cancels my flight?

If the flight has been cancelled by the airway, the passengers do not need to worry about it. You can simply go and seek help from the ground staff if the flight is cancelled during the time of departure. In that case, the passengers are provided with tw9o options, they can either choose to take a 100 percent refund or opt for the next alternative flight that is sent by the airway. If the flight is cancelled during the time of departure, you can even seek compensation for the discomfort caused to you. However, if the flight has been cancelled due to some unavoidable reason which is not under the airway’s control, Qantas is not accountable to pay any compensation for the same.

Does Qantas have a 24 hours cancellation policy?

Yes, Qantas does have a 24 hours free cancellation policy which allows the passengers to cancel their tickets absolutely for free if they are making the changes within 24 hours of booking. If you are cancelling the ticket online, you would not have to pay any additional service charge but if you are making the changes offline, you would have to pay a certain fee even if the cancellation is made within 24 hours.

Does Qantas have a 24 hours full refund policy?

Yes, the passengers are allowed to seek a 100 percent refund if they cancel their bookings by following Qantas flight cancellation policy. Refund initiation greatly depends on the class of the ticket a passenger holds, in some cases a passenger would not be able to cancel their ticket, even when the cancellations are made within the released span. Make sure to check your ticket and conditions before booking.

4 thoughts on “Qantas Flight Cancellation Policy
  1. Kimberly Clark on Reply

    As a regular flyer of Qantas, I have never had any discomfort while travelling with this airline. Yes, I have faced some cancellations due to unfavourable weather but one thing that I loved about the airline is that they always compensated more for the cause. The passengers were not only provided with complimentary meals and coupons but in certain cases, we were also provided with accommodation even if the flight was delayed by 3 hours. I have always loved the experience that I had with Qantas, looking for more journey together.

  2. W Jaensch on Reply

    I Wendy Jaensch, can not fly from Adelaide on
    QF1975 at 10 55am to Sydney.
    Sydney to Canberra on QF1435 .
    Please cancel these flights as I have booked
    flights to return on the 26 th November QF1974
    to attend a ceremony of Life for a family member.

  3. Ana Luisa Luque on Reply

    I cancel an international flight because of my mothers death 24 hrs before the flight
    Can I have a full refund of the ticket ??
    I have the death certificate and my birth
    Certificate
    Route was Sidney Aust to Cristchurch NZ
    Please help

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