Qantas Flight Cancellation Policy

Booking a flight can be an exciting experience as you eagerly anticipate your upcoming trip. However, there could be change in plans as, leading to the need for cancellations of the flight booking. This is where you strive for much needed flexibility to your travel plans.  

In this article, we will delve into the Qantas Flight Cancellation Policy, exploring all the aspects – guidelines, cancellation fee, refund eligibility, covid cancellation, and more. 

How do Qantas fare cancellation rules and fees work?

Qantas offers a range of fares with different cancellation rules, and the applicable fees and it differs with the travel route. Here is the overview – 

For Domestic flights 

Flights to Europe – Below is the overview of the cancelation fee for for the Flight departing to and from Europe – 

Fares for United States and Canada – Here is the fare rule and cancelation fee for flights originate to and from North America – 

What is Qantas Airlines cancellation due to Covid-19?

Qantas Airlines provides cover for cancellation due to a coronavirus diagnosis under the following circumstances – 

• If a passenger gets Coronavirus and has to change or cancel the flight. 

• You are required to submit a medical certificate confirmation from a certified veterinarian that mentions the cancellation is due to the Covid-19. 

• If you have to cancel because one of your travel companions is affected by Covid-19

• Cover for cancellation would be provided by Qantas Airlines

• If a passenger is worried that they may get affected by Coronavirus while traveling – 

• The airline is unable to cover cancellations. Hence refund or rebooking for a flight is offered for free.
• A cancellation fee may apply.

Qantas is offering more flexibility by allowing them to reissue their tickets before December 31, 2023, for travel within the ticket’s validity period.

• Passengers holding a valid Qantas (081) ticket with an original date of issue on or before September 30, 2021, can make a date change without incurring a fee.
• This applies to passengers who want to move their travel date from 2023 to 2024 and have reissued their ticket before March 16, 2023.

What is Qantas Airlines cancellation policy for award fares?

As per the Qantas Flight Cancellation Policy, here are the key points to consider – 

• Cancellation for the Classic Flight Reward Booking must be made up to 24 hours before scheduled departure.
• Qantas Flight changes or cancellations must be made through Qantas Airlines Manage Booking section.
• No cancellation is permitted after the scheduled departure.
• You can change the destination of your Reward booking up to 24 hours before scheduled departure.
• If there is a need to cancel the booking for only one person while the other passengers will still be traveling, please contact the airline’s customer support.

What is Qantas flight cancellations policy within 24 hours?

 Here are some general guidelines regarding Qantas flight cancellations within 24 hours – 

• Flight must originate to and from North America
• If you have purchased a flexible or refundable ticket, you can typically cancel your flight within 24 hours of booking and receive a full refund. Provided the departure date must be booked at least 1 week in advance.
• The flight must be operated by Qantas Airlines.
• The flight itinerary must include no more than 9 passengers.
• The fare must not be a discounted or promotional fare.

How To Cancel A Qantas Flight?

The passengers can make the cancellations in their desired way. The airway provides a plethora of options to its passengers for their comfort. In order to learn about all the possible ways to cancel, both online and offline, go through the points mentioned below to cancel your tickets. 

Qantas Flight Cancellation Online

Canceling your Qantas flight online would be the easiest option. The passengers would not have to pay any amount to make any cancellations if they are making it on their own

• Visit Qantas official website.
• Go to the Manage Booking section on the homepage of the airway. 
• Enter your surname along with your booking reference number/ Voucher reference. 
• Click on the continue option and go to the cancellation tab. 
• If you are sure about canceling, press the cancellation button. 
• Fill out the refund form if you want to get the remaining amount. 
• Voila! The passengers would receive a cancellation notification on their given Mail ID or contact number. 

Cancel Your Qantas Flight Via A Call

To cancel a Qantas Airlines booking over the phone, you can follow these steps:

• Call 13 13 13 which is open 24 hours, 7 days a week
• Once connected to a customer service representative, you will need to provide information to verify your identity.
• Inform the customer service representative that you would like to cancel your Qantas Airlines booking.
• Provide them with the necessary details, such as your booking reference or flight details.
• Ask the customer service representative about the Qantas Airlines cancellation policy, and any applicable fees.
• Check to see if you’re eligible for a refund. If you’re, inquire about the process and the expected timeframe for receiving your funds.
• Ask the agent to initiate the cancellation process. You will receive the cancellation confirmation in your registered email.

Cancel Qantas flight at the Airport

To cancel a Qantas Airlines booking at the airport, you can follow these steps – 

• Make sure to arrive at the airport up to 3 hours before scheduled departure. 
• Visit the Qantas Airlines check-in counter.
• Explain to the airline’s representative that you would like to cancel the flight. 
• Provide your booking reference alongside the flight details that will allow the flight representative to cancel the reservation.
• The airline representative will guide you through the cancellation process.
• Ask the representative about the fare rules that will be applicable to your flight booking. 
• If you prefer to reschedule or explore other options, discuss this with the representative.
• Ask the representative to confirm the cancellation of your Qantas Airlines booking.

If you’re eligible for a refund, ask about the refund process and the expected timeframe for receiving your funds.

What if Qantas Airlines Canceled my flight?

Passengers are entitled to a refund in the following situations – 

• If the airline cancels the flight and any alternative flight offered by Qantas does not suit passengers. 
• If there is a delay of 3 or more hours
• If the airline makes a significant change to the flight schedule
• If Qantas causes you to miss a connecting flight.

Provision for flight delay – If the delay occurs within 72 hours before the scheduled departure, passengers are entitled to the following benefits under Right To Care

For International flights

For Domestic flights

Provision for canceled flight – If Qantas Airlines cancels a flight and the reasons for cancelation is within the airline’s control – 

• The airline offers alternative flights for affected passengers.
• Passengers may be eligible for a full or partial refund of their ticket
• If the cancellation results in an overnight delay, Qantas may provide accommodation and meal vouchers. 

What is Qantas Airlines Refund Policy

Below is the overview of the circumstances where an airline process a refund on a Qantas Ticket – 

• Application of refund – Refunds should be made only to the original form of payment.

• When passengers are entitled to a refund – Passengers need to consider the fare rules and conditions attached to the ticket to check if they’re eligible for a refund – 

• Certain Qantas fares are non-refundable under specific conditions
• After the scheduled departure, you can apply for a refund within 13 months from the date of ticket issuance. 

• Refund timeline for passengers – When you request a refund for a Qantas ticket, it typically takes around 15 business days for the refund to be processed. In addition – 

• Airline is responsible to complete the refund within 4 weeks of receiving the said request.

Qantas Airlines cancellation policy is designed to provide flexibility and convenience to its passengers while maintaining a fair approach to handling cancellations and refunds.

Frequently Asked Questions – FAQs