Lufthansa cancellation policy offers flexibility, allowing passengers to make changes to their plans anytime before departure. The airline also allows last-minute cancellation as well as cancellation after the scheduled departure. 

Lufthansa Cancellation Policy - Airlinespolicy

In this article, we will cover all the guidelines you should know before canceling the flight, cancelation guidelines as per the fare rules, cancelation fees, and more. 

Lufthansa Airlines Cancellation Rules

Lufthansa flight cancellation can be requested within 24 hours to claim a 100% refund of the ticket value, as it is required that the date of departure must be at least 7 days before the departure. In addition – 

  • Regardless of the class of service, the airline charges a fee ranging between 200 and 250 USD.
  • The cancellation guideline would be applicable on all fare types and class of service. 
  • Passengers can claim the unused portion of the ticket to book new flights within 365 days from the date of departure, as per Lufthansa cancel policy
  • The cancellation would not be applicable on any codeshare or interline agreement flights. 
  • Only Flex fares are eligible for cancellation if a passenger is marked no-show, as per Lufthansa cancellation policy. 

Also Read: Lufthansa Flight Change Policy

Lufthansa Refund Policy

As per Lufthansa refund policy, the airline allows refunds to the passengers whose name is on the ticket or to the cardholder. The airline processes the refund in the original method of payment. Add to that – 

  • If your travel has been impacted by the bereavement of an immediate family member within 4 weeks from the date of travel and you do not intend to travel, you can claim a Lufthansa flight cancellation refund. 

Note – In case of bereavement, the refund can be claimed by providing a death certificate and related documents for validation. 

  • In the case of the Lufthansa canceled flights event, passengers have the right to obtain a full refund without any charge.  Depending on the severity of the canceled event, in some cases, passengers would also be eligible for Lufthansa canceled flights compensation. 
  • Lufthansa credits the refund in 10-15 business days. 
  • As per Lufthansa cancellation policy, the flight cancellation refund would be applied to the unused portion of the ticket

Also Read: How to Upgrade Lufthansa Flight Seat?

Lufthansa Cancellation Policy within 24 hours

As per Lufthansa cancellation policy, reservations can be canceled and refunded online within 24 hours of purchase, provided – 

  • The flight must originate from the United States and Canada.
  • Departure date must be booked at least 7 days in advance at the time of cancellation. 
  • Lufthansa cancellation policy 24 hours would not be applicable on group fares and award bookings.

Lufthansa Cancellation Fee

Lufthansa cancellation fee ranges between 200 and 350 USD per passenger.  The fee varies with the fare class such as – 

Lufthansa Economy Class Cancellation Fee 

  • The Economy Basic and Saver fare is non-refundable.
  • The cancellation fee for Economy Basic Plus I is 300 USD.
  • Economy Flex II can be canceled for free of charge. 

Lufthansa Premium Economy cancellation fee 

  • Premium Economy Basic fares are non-cancelable.
  • Lufthansa Airlines cancellation fee for Premium Economy Basic Plus II fares is up to 500 USD.
  • No cancellation fee is levied on Premium Economy Flex fares before scheduled departure.

Lufthansa Business Class cancellation fees

  • Cancelation is not permitted on Lufthansa Business Basic fare. 
  • Lufthansa Business Basic Plus II fare can be canceled up to 500 USD.
  • Lufthansa Business Flex fare can be canceled for free anytime prior to departure. 

Also Read: Lufthansa Name Change Policy

How to cancel a Lufthansa flight?

Passengers can request Lufthansa flight cancellation online, via phone as well as at the airport. 

Cancel Flight Ticket Online

Here are the following steps that help you with Lufthansa cancellations online :

  1. Visit the Lufthansa homepage and click on ‘My Booking’ to log in with your booking credential.
  2. Enter your booking reference along with the last name of the passenger. 
  3. Reservations with ‘refundable fare’ booking will be highlighted in the booking summary. 
  4. Click on the ‘Cancellation’ button next to proceed.
  5. Passengers will receive the cancellation confirmation on their registered email.
  6. Once the cancellation is done, you will receive an automatic confirmation email. 
  7. Your flight will be canceled and the refund will be transferred to your bank account or credited to your debit/credit card. 

Cancel flight ticket over the phone

Passengers calling from USA can dial +1 800 -645-38-80. The service is available 24 hours daily. You can speak to the airline’s representative to get the latest update on the Lufthansa cancellation policy.

Cancel Flight Via Ticket Office

All Lufthansa cancellations can be requested by visiting the airport counter or at the Lufthansa ticket office. All you need is the booking reference details which would be needed while retrieving your reservation. 

Please note passengers requesting Lufthansa booking cancellation also need to carry their government-issued photo-ID for verification purposes. 

Also Read: Lufthansa Pet Policy

Denial of Boarding and Involuntary Cancellation with Lufthansa 

If the flight is overbooked (more passengers are booked than the available seats on the plane), and the passenger is denied boarding against his or her will, the traveler would be covered under Lufthansa canceled flights compensation and has the right to obtain a full refund without any charges.

Eligibility for Lufthansa canceled flight compensation –

If you’re denied boarding against your will, you’re entitled to Lufthansa cancelled flight compensation from the airlines unless – 

  • If you have not complied with Lufthansa Airlines check-in and other boarding requirements. 
  • If your e-flight is canceled. 
  • If you’re denied boarding because you’re re-routed on a smaller capacity aircraft due to safety or operational reasons. 
  • If you’re offered seating in a section of the aircraft other than specified in your booking at no extra cost
  • If Lufthansa is able to schedule you in another plane that is planned to reach your next stopover or final destination within one hour of the planned arrival time of your original flight. 
  • As per Lufthansa cancellation policy, passengers traveling to and from the USA and Canada who have been denied boarding involuntarily are entitled to :
  • No compensation would be provided if Lufthansa offers an alternate flight that is planned to arrive at the final destination or stopover no later than one hour of the planned arrival of the passenger’s original flight. 
0 to 1-hour arrival delayNo compensation
1 to 4-hour arrival delay200% of one-way fare (but no more than $675)
Over 4 hours arrival delay400% of one-way fare (but no more than $1,350)

Lufthansa Canceled Flight Compensation In Case of Delayed Flights

Here’s an overview of Lufthansa cancels flight compensation in case of delayed flights :

As per Lufthansa refund policy, passengers are eligible for delayed flight compensation if – 

Cancellation Notice PeriodDistance between Points A and BCompensation Amount (USD)
More than 4 hoursMore than 3500 Km$725
3 hours1500 – 3500 Km$500
2 hoursUp to 1500 Km$300

Passengers need to fill up the Lufthansa canceled flight compensation form to claim the amount mentioned above.

Lufthansa allows cancellation for all fares, provided the fees vary with the class type. The airline offers cancellation within 24 hours of reservation and in case of canceled/delayed flights. Plus, Lufthansa cancellation policy offers a seamless refund to the passengers who are ticketed or directly to the cardholder. Also Read:Lufthansa Special Assistance Policy

Frequently Asked Questions (FAQs) – Lufthansa Flight Cancellation Policy

How do I know if my Lufthansa flight is canceled?

To check your flight status, click on the ‘My Booking’ section and log in with your booking reference and the last name of the passenger. Any booking that is canceled will be displayed. 

How much does it cost to cancel a Lufthansa flight?

Lufthansa charges a cancellation fee of 200 USD on all fare types and the class of services selected. To avail of free cancellation, you must cancel the booking within 24 hours of purchase, provided the flight must originate from the USA, as per Lufthansa cancellation policy.

Does Lufthansa have a 24-hour cancellation policy?

Yes, The airline has a risk-free policy (24-hour cancellation policy). Through the Lufthansa 24-hour cancellation policy, the airline allows passengers to cancel their flights for free. If you cancel within the risk-free period, you will not be charged any cancellation fees.

Can I cancel a Lufthansa flight within 24 hours?

Yes, under Lufthansa 24 hour free cancellation policy, you can cancel or change your booking for free. The passengers can also request changes within 24 hours at no extra charge. Only the fare difference applies.

What to do when a flight is canceled by Lufthansa?

If the Lufthansa flight is canceled and the reason is attributed directly to the airlines, passengers are not only entitled to get the refund but also Lufthansa canceled flight compensation.

Can I cancel the Lufthansa flight after 24 hours of booking?

Yes, passengers have the right to cancel the Lufthansa flight ticket up to three hours prior to the scheduled departure and are subject to the Lufthansa cancellation fee.

What happens if my Lufthansa flight is canceled?

Passengers are entitled to get a refund on the unused portion of the trip. In addition, the airline also offers Lufthansa canceled flight compensation in relation to the passenger’s waiting time.

How do I know if my Lufthansa flight is canceled?

Passengers would be notified via email, text, or call. It is recommended to provide your updated contact details at the time of booking. Passengers can also update their contact number via the Manage Booking section in the ‘My personal information’ tab.

How much does it cost to cancel a Lufthansa flight after 24 hours?

The Lufthansa air ticket cancellation charges between 200 USD and 350 USD would be applicable after 24 hours of booking. 

How long does it take for Lufthansa to refund?

Lufthansa flight cancellation refund will be credited back to the original form of payment within 2-3 business days in the original form of payment.

Can I get a full refund if I cancel my flight to Lufthansa?

Yes, you can claim a full refund on your Lufthansa ticket provided you request the flight cancellation within 24 hours of purchase, and the departure date must be at least 7 days at the time of cancellation.

5 thoughts on “Lufthansa Cancellation Policy
  1. Emma Oliver on Reply

    I had made my bookings with Lufthansa Airlines. Prior to the departure of my flight, I met with an accident and was declared unfit to travel. I had to cancel my bookings. I spoke to representatives and told him about my medical conditions. He asked me to provide a medical certificate and informed me about the Lufthansa cancellation policy. Though the airline charged my cancellation fee, I got the rest of the amount back into the bank account.

  2. Kaiden Williams on Reply

    Airlines like Lufthansa are well-known for being luxurious. Our knowledge of the airline’s customer service is limited. I bought the tickets a few months in advance since I do not wish to pay more. Due to unforeseen circumstances, I am unable to attend the event. So I phoned the customer service team and asked the assigned agent to handle my tickets. The agent asked me to pay USD 400 as a cancellation fee while demonstrating clauses of the Lufthansa cancellation policy. I made the payment and secured my refund.

  3. Anderson Nelson on Reply

    Considering my agent was out of the country, I was relieved to learn how to cancel my planned tickets. I started my investigation for this near the bottom of this page. They helped me remember the customer support number, and they were able to assist me with the cancellation procedure. I paid the Lufthansa cancellation fees and quickly received my reimbursement mail on the same day.

  4. Dennis Reynolds on Reply

    Actually I bought a ticket on Lufthansa business class in 14 August 2022. For obvious reasons I could not fly and I had cancelled my flight under Lufthansa 24 hour cancellation rules but almost 3 weeks are gone, I have been chasing them for a refund & they just don’t care. The airline does not respond to emails & the customer service is rude & has no knowledge. Can you help to solve this problem of mine, your help will be appreciated.

  5. Olivia Ramirez on Reply

    Lufthansa airlines canceled my flight without giving any proper reasons. We booked the flight from Munich to Boston. After check in they announced it is delayed by 7 hours. 3 hours before boarding time they announced as flight cancelled. First they told technical issues, then they told weather issues. Flight had 123 passengers and they planned to shift passengers in multiple days to fill those days flight.
    Thanks to your assistance and support, instead of schedule change I got full refund against cancellation.
    Thanks Again!!!

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