VivaAerobus Cancellation Policy

Our life happens so as our travel plans. We hustle to make the cancellation that requires considerable effort and expenses. But with the VivaAerobus cancellation policy, passengers get assured flexibility and minimal expenses while requesting the cancellations. Here are the important highlights from the cancellation policy – 

• VivaAerobus may anytime suspend/cancel flights without prior authorization from the guests. 
• VivaAerobus is bound to comply with the provisions related to cancellations, and compensations, as mentioned in VivaAerobus, canceled compensation policies.
• As per the VivaAerobus flight cancellation policy, passengers are allowed to make cancellations to their reservation through the airline’s portal, as well as via the VivaAerobus flight cancellation number.
• Reservation cancellations are subject to the VivaAerobus flight cancellation fee, and the said cancellations must be requested until 4 hours before the scheduled departure, provided that the boarding has not already been created.
• As per VivaAerobus cancellation policy, passengers who have acquired their reservation for the Zeo Fare are not allowed to make cancellation requests. In the event of being unable to board a flight may result in forfeiture of the entire ticket value.
• VivaAerobus 24-hour cancellation policy would be applicable if the passenger requests to void the ticket within 24 hours following the generation of reservation. Therefore, passengers willing to make cancellations shall contact the VivaAerobus ticket cancellation phone number.
• In the cases where VivaAerobus issues tickets that exceed the aircraft capacity or cancel a flight where passengers have been denied boarding, a full refund must be obtained without collecting any VivaAerobus ticket cancellation fee and is subject to the VivaAerobus flight canceled compensation policy. 
• As per VivaAerobus ticket cancelation policy, the airline may issue a travel certificate to the passenger who was unable to board the flight due to the death of a family member or a close relative. In such a case, the passenger needs to submit a death certificate or a relevant medical certificate for validation. 

VivaAerobus 24 Hour Cancellation

As per VivaAerobus 24 hour cancellation rule, passengers can void their flight tickets within 24 hours of purchase provided that the scheduled departure must be at least 7 or more days at the time of requesting the ticket cancellation. Here are the important highlights from the VivaAerobus 24 hour cancellation policy – 

• They must have originated in or bound to the United States, Canada, Puerto Rico, and Mexico.
• VivaAerobús booking must be booked directly with the airline via the airline’s website or  VivaAerobus flight cancellation number.
• VivaAerobus 24 hour cancellation rule would not be applicable to the reservations booked via Online Travel Agency (OTA) such as Expedia, Cheapoair, etc. 
• The VivaAerobus  reservation must be booked at least 7 days in advance
• VivaAerobus 24 hour cancellation policy would not be applicable to the group and are subject to group contract. 
• 24-hour cancellation is restricted for the Zero Fare ticket, and flight reservations are booked with future travel credit or frequent flyer points.
• As per VivaAerobus cancellation policy, the 24-hour cancellation rule would not be applied to flights that do not originate in the US and are not included in United States Department of Transportation (DOT) guidelines. 

VivaAerobus Cancellation Fee

As per VivaAerobus ticket cancellation policy, the airline does not allow the cancellation once the ticket is issued. However, passengers are only allowed to make VivaAerobus flight change requests on their existing reservations. Here is the overview of the exchange penalty prior to the scheduled departure – 

Domestic (within Mexico)

International (To and from Mexico)

How to Cancel Flight with VivaAerobus?

Passengers can cancel flights via the VivaAerobus app/website, as well as over the phone. Let’s understand how you can navigate the VivaAerobus ticket cancellation request – 

VivaAerobus Cancel Reservation Online

Here is how you can cancel the VivaAerobus flight reservation online – 

• Visit www.vivaaerobus.com, and click on the ‘My Flight’ tab. 
• Enter the six-digit confirmation number and the last name of the passenger. Your surname must appear exactly as it appears on your reservation confirmation, otherwise, your flight details will not be displayed.
• As per VivaAerobus cancellation policy, the airline only allows refunds for the flight purchased within 24 hours of booking. 
• Once the booking is retrieved, select your flight itinerary, and click on the ‘Cancel’ tab to proceed.
• If the VivaAerobus booking confirmation contains more than two passengers, you need to select the said passenger to process the VivaAerobus flight cancellation request. 
• You will get the VivaAerobus flight cancellation refund amount displayed on the screen. Click on the ‘Refund’ button to proceed. 
• Once the VivaAerobus cancel reservation request is completed, you will get the confirmation email on the email address provided at the time of booking. 

VivaAerobus Cancel Reservation Over The Phone

You need to dial the VivaAerobus ticket cancellation phone number.

• After you get connected to the VivaAerobus executive team, ask them to cancel your reservation.
• Enter the six-digit confirmation number. Your confirmation number must be exactly the same as it appears on itinerary details, otherwise, your flight details will not be displayed.
• As per VivaAerobus cancellation policy, the airline only allows refunds for the flight purchased within 24 hours of booking. 
• After completing the cancellation request, the refund request would be credited back to the original form of payment. All the credit card refunds will be processed in 7 business days.
• Once the VivaAerobus cancel reservation request is completed, you will get the confirmation email on the email address provided at the time of booking. 

VivaAerobus Cancel Reservation At The Airport

Here’s how you can process the VivaAerobus trip cancellation at the airport – 

• Head to your departure airport or nearest VivaAerobus ticket office.
• Provide your booking confirmation details. Ask the agent to cancel your reservation.
• The agent will let you know if your reservation qualifies for a VivaAerobus flight cancellation refund or not. 
• As per VivaAerobus cancellation policy, the airline only allows refunds for the flight purchased within 24 hours of booking. 
• If you have purchased the reservation at the airport counter, you can also opt for a refund in the form of a cheque issued by the VivaAerobus.
•  Once the VivaAerobus cancel reservation request is completed, you will get the confirmation email on the email address provided at the time of booking. 

VivaAerobus Ticket Cancellation in Case of Delays, Overbooking, and Schedule Change

As per VivaAerobus flight cancellation policy, and the regulations set by the US Department of Transportation, passengers are entitled to VivaAerobus canceled flight compensation as well as a refund in case of flight delays, scheduled changes, diversions, and flight cancellation attributed directly to the airlines. All those extraordinary circumstances may entail adverse weather conditions, natural disasters, political unrest, or any threat to the safety of the passengers. 

Here are the following conditions that must be met in lieu of VivaAerobus flight cancellation in case of flight delays – 

• Travel route – Passengers are entitled to obtain VivaAerobus canceled flight compensation if the flight originates in Mexico or the US. 

• Circumstances surrounding flight disruptions – In order to be eligible for VivaAerobus flight delays cancellation compensation, the departure scheduled change must be a result of extraordinary circumstances.

• Deadline of claiming compensation – Passengers can claim VivaAerobus flight canceled compensation for up to 6 years after the flight disruption.

• The total delay you have experienced – The concerned flight must have a delay of more than 4 hours, or 2 hours if the flight is canceled, in order to get eligible for VivaAerobus trip cancellation compensation. 

Here is the important information below which is required frequently to claim VivaAerobus canceled flight compensation – 

• Travel documents – Boarding pass, and booking confirmation that displays the itinerary of the concerned flight and the passenger’s details 
• Receipts – Hotel accommodation, airport transfer expenses, meal expenses receipts that display the affected passenger’s name
• Flight number – the number of all flights, and connections involved during your travel or any new flight booking that you have purchased as a replacement of the VivaAerobus canceled flight.
• Flight schedule – planned departure and arrival time as mentioned in the affected itinerary 
• Delay details – actual departure and arrival time as mentioned in the affected itinerary 

VivaAerobus Flight Cancellation Compensation

As per the VivaAerobus cancellation policy, passengers are eligible for canceled flight compensation of up to 750 USD for all flight delays of more than 4 hours, and cancellations are attributed directly to the airlines. Passengers can qualify for VivaAerobus ticket cancellation compensation –  

• In the cases where VivaAerobus issues tickets that exceed the aircraft capacity or cancel a flight where passengers have been denied boarding.
• If the flight delay or major schedule change for more than four hours
• Flight delay up to two hours, and that results in VivaAerobus flight cancellation
• If the passenger missed any connection or a stopover

As per the VivaAerobus refund policy, in addition to the refund passengers are entitled to get a VivaAerobus cancelation compensation that may vary between 300 USD and 750 USD – 

VivaAerobus flight delay cancelation compensation for more than two hours – In case of flight delay for more than 2 hours – 

• Meal or refreshments
• A phone and internet access to organize further travel arrangements or the possibility of sending emails
• Overnight accommodation if the new flights demand the required circumstances

VivaAerobus flight delay cancelation compensation for more than four hours – In case of flight delay for more than four hours, the VivaAerobus trip cancellation compensation would be  – 

• 300 USD if the flight distance between point A and point B is less than 1500 km
• 425 USD if the flight distance between point A and point B is between 1500-3500 km.
• 700 USD if the flight distance between point A and point B is over 3500 km.

VivaAerobus Refund Policy

Here are the important highlights that you should consider before making a VivaAerobus refund request – 

• As per VivaAerobus refund policy, in case of applying the future travel credit to purchase the new flight booking, and it is lesser than the Fare originally paid, passengers would not be entitled to any refund in the event of credit balance in the favor of the passenger. 
• The airlines offers no compensation or refund for being unable to board a flight for the causes attributed to the passenger. 
• In case of any refund made to the passenger against the involuntary flight cancellation, the passenger is also entitled to get the compensation, as per the VivaAerobus refund policy.
• Any cancellation requested through our website, VivaAerobús app, or via VivaAerobús flight cancellation phone number, the said refund would be credited back to the same debit/credit card used for making the reservation. 
• Any refund request would be credited back to the original form of payment. All the credit card refunds will be processed in 7 business days. All other refunds applicable on ticket cancellation will be processed in 20 business days of the request.
• As per VivaAerobus cancellation policy, no cancellation or refund shall apply to the purchase of flight booking or any other travel essentials with VivaAerobus mileage points.
• Travel Certificates issued to purchase new flight booking shall not have a residual value. Therefore, in the cases where the remaining value remains unused, the passenger may not request to issue any new Travel Certificates or claim a refund.  
• In the cases where issues tickets that exceed the aircraft capacity or cancel a flight where passengers have been denied boarding, a full refund must be obtained without collecting any ticket cancellation fee and is subject to the flight canceled compensation policy. 
• As per the VivaAerobus refund policy, the refund amount depends on several variables. For example, tickets that are partially flown will be calculated on a prorated basis, based on the rules mentioned in the VivaAerobús flight cancellation policy. Fees and surcharges collected will only be refunded, if applicable. 
• If your ticket qualifies, you can go ‘Manage Booking’ section and request a flight cancellation online to process a refund. 
• As per the VivaAerobus cancellation policy, a refund can be requested for any fare that allows refunds. Depending upon the fare rule or fare basis code associated with the booking a VivaAerobus flight cancellation fee may apply. 
• Most fares are non-refundable and are not eligible for any voluntary refunds.

Frequently Asked Questions – FAQs