VivaAerobus Flight Change Policy

With the VivaAerobus flight change policy, you are able to change your flight booking worry-free that helps you make your travel plans flexible. You can simply change the flight date, origin & destination, flight time, correct traveller’s name, and much more, and is subject to nominal change and fare difference if there is any. Here are the following guidelines under the VivaAerobus change policy, and how you can make the most of it – 

• Passengers can make changes to their reservations via the official website, customer service and airport ticketing counters. 
• VivaAerobus flight changes can be requested for the passenger’s name, flight time, and date. When it comes to name correction, or changing the flight’s origin or destination, they need to call . 
• VivaAerobus Reservation Changes are subject to the applicable charges, fees, taxes, and/or fare difference if the cost of a new flight is higher than the current flight itinerary. 
• The VivaAerobus change flight request may just be made 4 hours before the scheduled departure, provided passengers have not completed the check-in request. 
• Passengers must use a similar name if there are multiple flights scheduled under the same Reservation PNR subsequently when the booked flight leg is utilized under a certain name, Passengers will never again have the option to change the name for another flight segment.
• In such situations where new Fare is applied from the  Reservation Change, and it is lesser than the Fare initially paid, Passengers will simply pay the VivaAerobus flight change fee, without being entitled to a refund of the residual value. 

VivaAerobus Change Flight Rules

Let’s understand the flight change rules you need to comply with, before making a reservation change – 

• As per the VivaAerobus flight change policy, any Passengers who have booked a flight with Zero Fare are not allowed to make any changes to the date, name, flight time, or destination of their Reservation.
• Passengers are allowed to make Reservation Changes for free under the VivaAerobus change flight policy, and no change fee would be assessed if passengers make the changes within 24 hours of booking provided that the scheduled departure date must be 7 or more days at the time of making changes. Fare differences may apply. 
• If the Passenger makes any changes to the existing Reservation, including changes to the date, route, name, and/or inclusion of additional services, and such changes are not paid in accordance with the VivaAerobus flight change policy, the reservation gets automatically cancelled. And, no refund would be applicable for the unused portion of the ticket under any circumstances. 
• If passengers have booked a multiple flight segment that includes flights other than VivaAerobus, the most restrictive fare rule will apply. The change fee would be collected from all the airlines involved in the itinerary. 
• The change flight request made within 48 hours of the scheduled departure may incur 10% of the fare value as the additional change fee alongside applicable fare difference. 
• In such situations where Passengers demand a Reservation Change and the Fare then current is more than the one initially paid; Passengers must pay the applicable fare difference alongside the VivaAerobus flight change fee.
• Any additional VivaAerobus change fee will be determined by the fare rule and will be advised to the passenger at the time of making the flight change. 

Flight Change by VivaAerobus 

VivaAerobus flight change policy reserves the right to make changes to the passenger’s flight schedules. We recommend passengers to check the timing of the flight on the airlines’ website prior to the scheduled departure. Some of the important points include – 

• VivaAerobus will advise Passengers about the time and/or date change via the email or phone number provided at the time of booking a flight. This information will help passengers take appropriate action.
• VivaAerobus is not liable if the Passenger is unaware of the Reservation Change notification, whether owing to the Passenger’s mistake in inputting his or her contact information when making the Reservation. The airlines assume that passengers are responsible for adding the contact details correctly and are responsible for any correction.  

VivaAerobus Change Fee

It is important to the Vivaaerobus change fee and other charges that will apply if passengers wish to enjoy the additional benefits, need to upgrade the entitlements, or need to change to your booking. 

VivaAerobus change flight fee varies by travel route. Here is the detailed overview of the change fee for your booking – 

For Domestic Travel – 

VivaAerobus Ticket Change Fees	Online	Over the Phone
Itinerary Changes (Flight departs in more than 24hrs)	150 USD	175 USD
Itinerary Changes (Flight departs in less than 24hrs or up to 4 hours before the flight departure)	200 USD	225 USD

For International Travel – 

VivaAerobus Ticket Change Fees	Online	Over the Phone
Itinerary Changes (Flight departs in more than 24hrs)	200 USD	225 USD
Itinerary Changes (Flight departs in less than 24hrs or up to 4 hours before the flight departure)	250 USD	275 USD

VivaAerobus 24 Hour Change Policy

Passengers are allowed to make Reservation Changes for free under the VivaAerobus flight change policy, and no change fee would be assessed if passengers make the changes within 24 hours of booking provided that the scheduled departure date must be 7 or more days at the time of making changes. Fare differences may apply. 

The following are the booking types that are eligible under the VivaAerobus change flight policy – 

• Group Booking – No more than 9 passengers on the same booking are eligible under the 24-hour change policy. More than 9 passengers are subject to the VivaAerobus group contract. 
• Gift Certificates – Any reservation made with a travel credit voucher or Travel Gift Certificates are not eligible under the 24 hour flight change policy. 
• Rebooked or Rescheduled flights – Any flight which is already rescheduled for another date is not allowed for modification within 24 hours. 

VivaAerobus Flight Changes Types

What types of VivaAerobus change flight requests can you make on your booking? Let’s understand in this topic – 

VivaAerobus Change Flight Date

Passengers can simply change the flight date anytime prior to the scheduled departure. VivaAerobus Reservation Change can be made online via the ‘Manage Booking’ section.  Some fares do not permit date change requests online. Passengers can simply call to change the flight date at .

VivaAerobus Name Change

As per the VivaAerobus name change policy, the name change is not allowed on your booking to another person. As such, please check all the details before making a new flight booking.

However, passengers can request the name correction due to some errors, or misspellings. The VivaAerobus allows name correction for the following cases – 

• Correcting a spelling mistake up to three characters on the first name, middle name or last name
• Changing the gender
• Adding or removing suffix or prefix

VivaAerobus Seat Change

If you have already booked a seat at the time of booking, and now want to change the seat preference, the VivaAerobus allows on certain fares only. Passengers can request a change in their current seating plan by making a call at the customer service. Here is the overview of the VivaAerobus change fee while upgrading or changing the seats – 

VivaAerobus Seat Change Fees	Online(From-To)	Viva Tiendas	Airport
VIP Priority	50-60 USD	85 USD	N/A
More Space	60-100 USD	125 USD	N/A
Preferred	40-70 USD	100 USD	N/A
Regular	30-50 USD	75 USD	N/A

VivaAerobus Route Change

Passengers can also change the flight origin or destination only before the outbound flight departs. If the outbound flight is already flown, no changes would be permitted on the travel routes. Passengers can change the origin and destination of the flight.

How Do I Change My Flight with Vivaaerobus?

Passengers can change the VivaAerobus flight online as well as over the phone. Let’s understand how you can request the flight change via the two following methods – 

Change VivaAerobus Flight Online

Follow these steps to change the flight online – 

• Visit the web.vivaAerobus.com and My flight tab at the top of the home page

• On the ‘Modify Your Reservation’ page, enter the six-digit booking reference and the surname of the passenger. Click on the SEARCH button to proceed. 
• Select the itinerary or the flight leg you wish to change, and click on the ‘Change Flight’ to proceed.
• Select the new flight date or time. Click on the CONTINUE button now.
• Select the new flight that suits your travel needs, and click on CONTINUE to proceed.  
• VivaAerobus Reservation Changes are subject to the applicable charges, fees, taxes, and/or fare difference if the cost of a new flight is higher than the current flight itinerary. 
• Pay for the necessary change with debit or credit card at the checkout page. 
• Review your itinerary and click on ‘Finish’ to complete. 

Change VivaAerobus Flight Over the Phone

If passengers have difficulty making the flight change online or face a restriction due to the fare type, they can call our flight executive.

• Once you get connected with the flight executive, ask them to change your flight.
• Provide the new travel dates, times, or destinations as per the travel need. 
• Check your new flight options. 
• As per the VivaAerobus flight change policy, any Change Reservation request is subject to a change fee and any applicable fare difference. 
• Pay for the necessary change with a debit or credit card over the phone.
• Ask the flight executive to recap the flight itinerary. 
• You will receive the new flight confirmation and the flight itinerary at your registered email address. 

VivaAerobus Schedule Change Policy

VivaAerobus publishes its flight schedules up to 11 months in advance. The airlines give ample time to the passengers to make adjustments to their travel plans. In some instances, the VivaAerobus may make changes to the flight schedules after it is published to accommodate changes in aircraft and routes. The VivaAerobus schedule change may include – 

• Changes to the departure or arrival times of flights
• Changes in flight frequency
• Travel routes are being added or removed.
• Changes in aircraft type

Here are the important considerations that passengers may need to know under the VivaAerobus Schedule Change Policy – 

• Any flight schedule change that results in delay for less than (4) hours is not subject to any VivaAerobus change flight compensation.
• If the scheduled departure or arrival time changes, the airline will offer the flight option that meets the flight passenger’s needs. The airline will offer alternate flights where – 
  • The origin and destination will remain the same as the original itinerary
  • If the existing flight booking has the connection, then the passenger can choose an alternate flight with a different connecting city
• If the alternative flight does not meet the passenger’s travel needs, the airline will refund the unused portion of the ticket as prescribed in the VivaAerobus cancellation policy. Passenger is only eligible for a refund if 
  • The scheduled departure or arrival time changes significantly
  • The airline is unable to offer you the flight in the same class of service as booked. Here the full refund will apply if the passenger no longer continues to travel. Alternatively, a difference in the fare entitles for a refund if the passenger accepts the new flight itinerary in the lower class of service than originally booked. 

VivaAerobus Flight Change Policy – Frequently Asked Questions (FAQs)