Qantas Flight Change Policy

Welcome to our comprehensive guide on the Qantas Flight Change Policy, designed to shed light on the airline’s flexible approach to managing changes to your travel arrangements.

This article aims to provide you with the essential information and guidelines you need to navigate through the Qantas flight change process seamlessly.

What are the Highlights of Qantas Flight Change Policy?

Here are all the aspects of the Qantas Ticket Change Policy – 

• When making changes directly through Qantas Airways via phone, email, offices, or airport locations, please note that a service fee will be applicable, in addition to the change fee specified in the fare rules.

• For passengers with Flex fares, the airline offers the flexibility to change your flight free of charge. Qantas Flex fare change fee would not be applicable. 

• Saver fares are subject to a fee and any applicable fare difference.

• Please note that Sale fares generally do not allow changes. These fares have more restrictions when it comes to changes and Qantas Airways Flight Cancelation. 

• If you booked your Qantas flight through a third-party website or travel agent, please reach out to them directly to discuss available options.

•  If Qantas cancels your flight, the airlines will reach out to you and provide options such as an alternative flight, a Flight Credit for future travel, or a refund.

•  In case you test positive for COVID-19 in the week preceding your travel date, you can change your travel date without incurring a flight change fee. Please provide documentary evidence to support your request.

• If you are unable to travel due to illness, Qantas may extend the validity of your ticket for up to 3 months, subject to a valid medical certificate.

• If a co-passenger traveling on the same booking passes away, we may extend the validity of your ticket for up to 45 days after the date of the passenger’s death, provided you can provide a valid death certificate.

• The Qantas ticket name change request would not be covered under this policy.

What are the guidelines for changing a Reward flight booking with Qantas?

Following Qantas flight change rules would apply to the Reward Tickets – 

• Changes to Classic Flight Rewards can be made up to 24 hours before the first flight segment’s departure through qantas.com in the Manage Booking section.
• Within 24 hours of your departure, the changes to the date, time, or cancellation can be made by contacting the airline’s customer service team.
• Reward seat availability, Qantas award flight change fee, and additional point requirements may apply when making changes to your itinerary or class of travel.

Situations Where Changes Can’t be Made Online

• If bookings were not created on qantas.com.
• Requesting a name change on a Classic Flight Reward Booking.
• Changes cannot be made online within 24 hours of the first flight’s departure.
• Changes are not permitted once travel has commenced (
• Classic Flight Reward bookings that have been previously changed.
• Bookings containing Classic Flight Reward segments combined with Commercial Fares.

What are the Qantas Flight Change Guidelines for flights from the USA?

Below is the overview of the Qantas Airways flight change for flights from USA to Australia

What are the Qantas Flight Change Guidelines for flights within Australia?

Below is the overview of the Qantas Airways flight change fee for flights within Australia – 

For assistance with changes or if you have a combined Qantas and Jetstar multi-city booking, simply call 13 13 13.

When making changes over the phone, please note that the applicable service fee must be paid.

Your new booking must be for travel anywhere on the Qantas network within 12 months of the original ticket issuance date.

Below is the overview of the Qantas Airlines Change Fee For Economy Class

Below is the overview of the Qantas Airlines Change Fee For Premium Economy Class

Below is the overview of the Qantas Airlines Change Fee For Business Class

How does the Qantas Airways Flight Credit Work?

Here’s a summary of the conditions associated with these Flight Credits:

Flight Canceled or Changed by Passenger – Flight Credits issued for bookings made from 1 October 2021:

• Flight Credits cannot be used for multiple bookings.
• The new fare amount when using the Flight Credit must be equal to the remaining Balance. Applicable fare difference needs to be paid if the new fare is higher than the original fare. 
• Only fares available for booking with the Flight Credit will be shown during redemption. 
• The Flight Credit must be utilized by booking before 31 December 2023. On that date, travel can be booked up to 19 December 2024.
•  If the Flight Credit expires without use, the value will be forfeited unless the original fare conditions allowed for a refund and a refund request was submitted before the expiry date.

Flight Canceled or Changed by Qantas – For Flight Credits issued from 1 August 2022:

• You must book and travel within 12 months of your original booking date.
• If you prefer a refund instead of using the Flight Credit, you must request it before you start using the credit and before the expiry date.
• In case your Flight Credit includes other individuals, you have the option to travel separately. 
• When it comes to specific types of bookings, Flight Credits can be used for Multi-city and Jetstar bookings. 
• Flight Credit cannot be applied to Round the World or Points Plus Pay bookings.

What is Qantas Same Day No Mistake Flight Change?

As per Qantas Change Flight Same Day Policy, the following conditions will apply – 

• The airline waives service and change fees for correcting booking mistakes.
• The policy applies only to bookings made on qantas.com.
• Mistakes that are eligible for fee waiver include:

• Spelling errors in your name
• Mistakes in the time, day, or month of your flight
• Errors in the destination or origin of your flight
• Flight booked on the wrong route (e.g., NewYork to Sydney instead of Sydney to New York)

• Passengers will be responsible for the flight’s changes.

What is Qantas Change Flight Policy Within 24 Hours?

The airline’s website does not offer any information related to Qantas changing flights within 24 hours.

However, passengers can request Qantas Flight Cancellation within 24 hours of purchase, provided – 

• Passenger must be a member of Qantas Frequent Flyer Program
• Travel must be within Australia
• The scheduled departure must be 30 days from the first departure flight.

Qantas 24 hour flight cancelation would not be applicable on – 

• International travel
• Outside the 24-hour risk-free cancelation period
• Booked through a third-party website
• Reservation made using a Flight Credit
• Passengers who availed Qantas Unaccompanied Minor Service.
• Passengers who have requested Split Booking
• Reservations that are previously reissued. 

What is Qantas Airways Schedule Change Policy?

Here are the steps to follow for Qantas Schedule Changes – 

Step 1  – Rebooking Qantas Flight

• Rebook your Qantas (QF) flights to an alternative QF flight or connecting QF flights.
• Ensure the new flights are on the same day or within a day of the original ticketed flights or the next available flight.
• QF-operated and marketed flights should be booked in the same booking class.
• P / U / Z / X booking classes are not permitted for rebooking.

Step 2 – Misconnections and Connecting Flights – If the Qantas schedule change causes a misconnection to a connecting flight on another airline:

• Rebook the connecting flight on the same airline to an alternative flight operated by the same airline as before.
• The connecting flight must be in the same booking class.
• If the same booking class is not available, rebook to the lowest available class in the same cabin.

Step 3 – Misconnections to Regional Connecting Flights – If the Qantas schedule change causes a misconnection to a regional connecting flight

• Rebook to an alternative regional connecting flight
• Refer to the oneworld Table below for permitted airlines

How Does the Qantas Flight Change Policy Work Due to Covid 19?

If you are medically unfit to travel due to a diagnosis of coronavirus, you can cancel the refundable and non-refundable fare. The following conditions will apply  –

• Coverage is applicable only if your symptoms first appear.
• Passengers can only request flight changes or cancellations if they have a valid travel insurance policy.

Note – There is no coverage if you buy a policy when you are already aware or should have been aware as a reasonable person, that you are unable to travel.

How to Separate Passengers From the Qantas Airways Flight Booking?

How To Change Qantas Flight? 

Passengers can request flight changes for Qantas reservations through the following ways – 

Qantas.com – Changing bookings online via qantas.com incurs no Change Booking Fees. The steps include – 

• Visit qantas.com and navigate to the “Manage Booking” section. You will get the following prompt:

• Enter the Booking reference, flight credit number, or voucher reference in the required field. Enter the last name of the passenger, and then click on the Forward icon next to it to access your booking. 
• Follow the prompts provided on the website to select your new travel dates, times, or destinations.
• Review any applicable fare differences and change fees, if applicable, as per the fare rules.
• Once you have made the desired changes, proceed to confirm and finalize the new booking details.

Qantas Contact Centres – Changes to bookings can be made through Qantas Contact Centres, offering convenient assistance over the phone.

You can find the contact number on the airline’s website. When you visit the airline’s ‘Contact Us page, you will be redirected to this page – 

Any passengers who are calling outside Australia may find the Qantas Airlines contact number by visiting the Qantas Contact Us page –  

Follow these steps – 

• Be prepared with your reservation information and personal identification details for verification purposes.
• Inform the customer service representative about your intention to change your flight.
• Provide the necessary details, such as your current reservation information and desired new travel dates, times, or destinations.
• The representative will assist you by checking availability, providing options, and discussing any applicable fees or fare differences.
• Once you have confirmed the changes and agreed to any fees or fare adjustments, the representative will update your reservation accordingly.

Qantas Travel Outlets and Airport Locations – Qantas travel outlets and selected Qantas airport locations provide in-person assistance for booking changes. All you need to do is  –

• Locate a Qantas travel outlet or a selected Qantas airport location.
• Visit the outlet or location in person during their operating hours.
• Approach a Qantas staff member and inform them that you would like to make changes to your flight reservation.
• Provide your reservation details and desired new travel dates, times, or destinations.
• Inquire about the new flight options and any change fee associated with it. 
• Confirm your new flight option, and the genet will process the changes to your reservation. 
• Your new itinerary would be updated and the details of the same would be sent to the registered email address. 

How much is the Qantas Flight Change Fee?

No Change Booking Fees are applicable for changes to a booking in Business or First class, including 

Qantas change the flight date request. 

Depending on the fare type purchased, a change fee may apply when modifying a booking online, over the phone, or at any ticketing office. 

By staying informed, passengers can navigate the Qantas Flight Change Policy confidently and ensure a smooth and convenient travel experience.

Whether it’s a last-minute change or a necessary adjustment due to unforeseen circumstances, Qantas strives to provide the necessary support and flexibility to meet the changing needs of its passengers.

Frequently Asked Questions – FAQs