Japan Airlines Cancellation Policy

Japan Airlines cancellation policy offers diverse fare rules and flexibility based on the fare types, class of service, travel routes, and award fares. Read this comprehensive guide to understand the guidelines for cancellation, airline penalty, cancellation for award fares, refund policy, and more.

Japan Airlines Cancellation Policy Guidelines

As per Japan Airlines cancellation policy, passengers can cancel the flight booking up to 20 minutes before the scheduled departure.

Additionally –

• Codeshare flights – Only code-share agreements and interline-operated flights are eligible for flight cancellation.
• 24-hour condition – Flights to/from the United States and Canada are eligible for a full refund within 24 hours of purchase.
• Free cancellation – If any domestic flight is cancelled or delayed by 30 minutes, you can request a refund or flight change. No fare difference will apply.
• Unforeseen circumstances – In case of medical emergencies or other unforeseen events, the airline may be exempt from its guidelines under Japan Airlines cancel ticket policy. and offer you a full refund.
• Deutsche Bahn Rail Services – Passengers can cancel up to 72 hours before scheduled departure if the reservation includes Deutsche Bahn Rail Services and Reservations.

Japan Airlines 24 Hour Cancellation

Passengers traveling to/from the United States and Canada are allowed to cancel the flight for free within 24 hours of purchase, provided – 

• The flight must be operated by Japan Airlines.
• The scheduled departure date must be booked at least 7 days in advance at the time of booking.
• The 24 hour rule is not applicable on award fares and group booking.
• 24 hour cancellation is applicable on all fares.

Japan Airlines No Show Policy

As per the Japan Airlines cancellation policy, if you do not show up for your flight due to any reason, you have to incur a no-show penalty for your scheduled flight.

Below is the overview of the Japan Airlines cancellation fee for a no-show penalty –

Japan Airlines Refund Policy

In order to be eligible for a refund, you must take note of the following –

• You must cancel the domestic flight ticket 20 minutes before the scheduled departure. The same condition applies when you request a Japan Airlines flight change.
• The service charge paid at the time of canceling the flight is non-refundable.
• Refund is eligible for non-restricted fare tickets.
• As per Japan Airlines refund policy, the refund request must be made between 30 days and 1 year from the date of booking.

How to calculate the refund amount?

The refundable amount you receive from Japan Airlines includes the total fare, taxes, and fees paid, minus Japan Airlines cancellation fees. For non-refundable fares, it is only the taxes and fees; the service fee for that is non-refundable.

• Electronic Miscellaneous Documents (EMDs) – EMDs do not qualify for a refund on the basis of the original payment method used for purchase.
• Credit card purchase – Refunds will be credited to the original credit card used at the time of purchase. The refund will get processed in 1-2 billing cycles, which will be updated in your credit card statement.
• Cash purchases – Purchases that are made with cash will be refunded to the passenger’s bank account in 1–2 weeks.

How to cancel a Japan Airlines flight?

As per Japan Airlines cancellation policy, passengers have the option to cancel and request a refund online as well as over the phone. Regardless of the specific fare, you have the option to cancel the flight and request a refund. If you’re canceling an award fare, the miles will be refunded back to the frequent flyer account.

In case, where you have purchased a flight reservation through the airline’s agency, request Japan Airlines ticket cancellation directly with them.

Below is the overview of the conditions if you want to cancel your flight –

Conditions for reservation purchased online

Passengers can cancel the reservation online if –

• Purchased through JMB fare award miles.
• Not completed Japan Airlines check-in online.
• Purchased ticket without requesting Japan Airlines bid upgrade.
• Purchased through the JAL website.

Cancel Japan Airlines flight online

Follow these steps to cancel your reservation online –

• Visit the JAL website and navigate to the Manage My Trip section.
• Once you access the booking, select the flight segment that you wish to avoid.
• Click on the ‘Cancel’ button to proceed. 
• Based on the fare rules, you can see the refund amount alongside the Japan Airlines cancellation fee.
• If you agree with the refund amount, click on the ‘Confirm’ to proceed.
• The refund will be reflected in your original method of payment in 10-15 business days.
• The cancellation confirmation will be sent to your email.

Japan Airlines flight cancellation over the phone

You can speak to the Japan Airlines ticket cancellation assistance team from one of the following numbers –

Japan Airlines Flight Cancellation Fee According to Your Fares

As per Japan Airlines cancellation policy, Flex fares can be cancelled for free before scheduled departure. In addition –

• For the Saver fare – 5% of the booking amount would be deducted before the scheduled departure.
• For Special Saver, Round Trip Saver, and Promotion fare– If cancelled 55 days before scheduled departure, 5 % of the booking amount would be deducted. Between 54 days until the flight departure date, 50% of the booking amount would be deducted.
• Jacquard Flex fare, Business Flex fare, Shareholder’s Flex fare, Remote Island Flex, and Specific Route Flex fare – No fee would be charged before the flight departure.
• Sky Mate Fare and Senior Citizen Fare – 50% of the booking cost would be deducted before departure.

Japan Airlines cancellation policy offers guidelines for types of fares, fostering the convenience for the passengers to plan their travel according to their needs. The aforementioned guidelines would help passengers assess all circumstances to determine whether their flight tickets are eligible for a refund or not.

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