Canceling or changing your flight can be stressful, but knowing what to expect can make the process smoother. In this article, we’ll cover everything you need to know about Japan Airlines cancellation policy, including how to cancel your flight, refund options, and any associated fees. 

What are the Guidelines Under Japan Airlines Cancellation Policy?

Japan airlines cancellation policy

Here are the guidelines under Japan Airlines cancellation policy

  • Passengers have a 24-hour window from the time of booking to cancel their flight without incurring any charges. 
  • Alternatively, they can consider requesting Japan Airlines flight change instead of canceling it, as this may help them avoid paying extra fees.
  • All modifications or cancellations should be made at least 3 hours before the scheduled departure time of the flight.
  • If passengers encounter any circumstances beyond their control that require changes or cancellations, they should reach out to Japan Airlines directly for assistance.

What is Japan Airlines 24-Hour Cancellation Policy?

You can cancel Japan Airlines cancellation within 24 hours of the purchase and get eligible for a full refund provided – 

  • Flight must originate to and from the US and the first flight segment must be JAL operated.
  • The fare should not be purchased at a discounted rate or as a reward fare.
  • It applies to bookings made at least 7 days prior to departure

Refundable ticket holders will need to pay the Japan Airlines cancellation charges after the risk-free period.

What are Japan Airlines No Show Cancelation Policy?

As per Japan Airlines no show cancellation policy, the airline allows cancellation after the scheduled departure for certain fares. Here’s the overview – 

Fare TypeCancellation/Refund Charges (After flight departure)
FlexApproximately 20% of fare amount before taxes
Saver100% of fare amount before taxes
Special Saver100% of fare amount before taxes
Round Trip Saver100% of fare amount before taxes
Promotion100% of fare amount before taxes
JALCARD FlexApproximately 20% of fare amount before taxes
Business FlexApproximately 20% of fare amount before taxes
Shareholder’s FlexApproximately 20% of fare amount before taxes
Remote Island FlexApproximately 20% of fare amount before taxes
Specific Route FlexApproximately 20% of fare amount before taxes
Sky Mate Fare100% of fare amount before taxes
Senior Citizen Fare100% of fare amount before taxes

Give me an overview of the Japan Airlines Cancellation Charges.

Below is the table for Japan Airlines cancellation fees applicable for all fare types – 

Fare TypeDate/Time of RefundCancellation/Refund Charges
FlexBefore flight departureNo fee
After flight departureApproximately 20% of the fare amount.
SaverBefore flight departureApproximately 5% of fare amount before taxes
Special Saver55 days before departure dateApproximately 5% of fare amount before taxes
54 days before departure date Approximately 50% of fare amount before taxes
Round Trip Saver55 days before departure dateApproximately 5% of fare amount before taxes
54 days before departure date Approximately 50% of fare amount before taxes
PromotionPurchase date until 55 days Approximately 5% of fare amount before taxes
54 days before departure date Approximately 50% of fare amount before taxes
JALCARD FlexBefore flight departureNo fee
Business FlexBefore flight departureNo fee
Shareholder’s FlexBefore flight departureNo fee
Remote Island FlexBefore flight departureNo fee
Specific Route FlexBefore flight departureNo fee
Sky Mate FareBefore flight departureApproximately 50% of fare amount before taxes
Senior Citizen FareBefore flight departureApproximately 50% of fare amount before taxes

How to Cancel Flight Japan Airlines Online?

After knowing the Japan Airlines International cancellation fee and rules, you must understand ways to cancel your tickets. With Japan Airlines, you cancel your tickets with two different options: online and offline. So, look at the following to learn more about the steps involved in the process of online cancellation: 

  • Visit the official website of Japan Airlines.
  • Enter your user ID and password to sign in.
  • Go to the MANAGE MY TRIP along with your last name and reservation code.
  • Click on the ticket you want to cancel.
  • Select the appropriate cancellation reason but read the terms and conditions properly beforehand.
  • After this, submit your refund request.
  • Once you do it, you will get a confirmation email on your registered mail ID or phone number. 

When the cancellation process is completed, the airline will initiate the refund within 3 weeks from the day of request submission. 

How to Cancel Flight Japan Airlines Offline?

If you are not able to cancel your flight tickets online for any reason, you can do it by opting for one of the following methods: via a phone call or at the airport or the booking counter.

If you choose to cancel your tickets via a phone call. This number is accessible 24*7 and available in many languages. When you call on this number, you will need to select your desired language.

Now, provide the aviation executive with the e-ticket number. Answer the questions asked by the executive to complete the cancellation. Once the process is done and a refund request is raised, a confirmation mail will be sent to your registered email ID or phone number.

Follow these steps – 

  • You can call the Japan Airlines Call Center to cancel your flight. 
  • Provide them with your booking details, such as your reservation number or ticket number, and they will assist you with the cancellation process. 
  • Inquire about any applicable fees or refund policies related to your ticket.
  • The representative will guide you through the cancellation process.
  • Before ending the call, ensure that you have a clear understanding of the cancellation process, any fees involved, and the refund policy.

By following these steps, you can successfully cancel your flight with Japan Airlines using their offline channels, specifically by contacting their call center.

What is Japan Airlines Refund Policy?

After knowing the rules related to Japan Airlines canceling tickets, you should know the following to get details of Japan Airlines refund policy: 

  • When it comes to ticket refunds, it’s important to note that requests must be submitted within 30 days after the ticket’s validity period has expired. 
  • When seeking a refund, it’s important to note that the Passenger Facility Charge will be fully reimbursed.
  • In situations where a passenger or their travel companion is unable to embark on their journey due to illness, the airline offers fund exemptions, waiving the Japan Airlines Cancellation Fee. 

How to apply for a refund? – Here is the overview of how you can claim the refund according to the payment mode – 

Ticket paid byRefund request accepted atVaries depending on the payment method.
OnlineCustomer ServiceJAL Ticket Counter Airport
Credit cardYesYesYesRefunds will be returned to the original payment.
e JAL PointsYesYesYesRefunds will be returned to the JAL Frequent Flyer Account.
CashYesYesYesCash refund
Other(e.g. travel coupon)NoNoYesVaries depending on payment method.

How does the Japan Airlines Covid-19 Cancellation Work?

Passenger or their companion who is infected with COVID-19 can cancel their flight – 

  • Passengers should attach a medical certificate or positive proof of medical condition to the Refund Form for JAL International Tickets.
  • You should cancel their flight as soon as possible to avoid any additional charges
  • If the certificate document is not uploaded, the prescribed JAL cancellation fee will be charged. Fill out the Refund Form.
  • Refunds may not be accepted if the information is incomplete or the certificate is not attached.

If the ticket was purchased through a travel agency or other than JAL, passengers should contact the travel agency directly for details on change/refund policies

What to do when your flight is delayed or canceled with Japan Airlines?

As soon as any delays or cancellations are determined, Japan Airlines post on the airline’s website. You can easily access the latest flight status updates by using the “Flight Status” search feature, which is available starting from the day before your scheduled flight.

When your flight is canceled or delayed – 

  • You have the freedom to change your ticket or request a refund without any additional charges.
  • To determine if your flight qualifies for a fee waiver, please refer to the “Flight Status” search results. 
  • In the event of an expected flight disruption, you can change your booking to another flight within 30 days of the original departure date at no extra cost. 
  • If you are unable to make changes or request a refund via the website before your flight departs, you still have the option to submit your request within 30 days of the travel date by contacting the JAL Contact Center.

However, in cases where the flight disruption is within JAL’s control, the airline may offer you compensation for the predetermined amount. 

How to request flight cancellation for delayed/canceled flights?

– Follow these steps – 

  • Simply navigate to the Manage Booking screen and log in as a JMB member. 
  • Alternatively, you can enter your booking details, including passenger information, departure date, and booking number, to quickly search for your booking.
Japan airlines flight cancellation
  • Once you access your booking, the screen will display the current status. You will get the message like this –
flight cancellation of Japan airline
  • If you decide to request a refund, locate and click/tap the “Change or cancel a booking” button. 
  • After initiating the cancellation (refund), the process will be successfully completed.
Japan booking cancellation policy
how to cancel Japan airlines flight
  • On the left side of the screen, you will see a sample refund scenario for full payment made by credit card.

Japan Airlines cancellation policy provides flexibility and options to passengers who need to cancel their flights. Passengers should be aware of any applicable fees or penalties associated with cancellations and understand that non-refundable tickets may not qualify for a refund.

Frequently Asked Questions – FAQs

How can I save on Japan Airlines cancellation charges?

1. Cancel your ticket within 24 hours of the purchase.
2. The scheduled departure date should be one week away from the date of flight booking.
3. If the airline cancels the flight, then you will be provided with a full refund. 

How to check Japan Airlines cancellation policy online?

To read the Japan Airlines ticket cancellation policy online, you can go to the official website of Japan Airlines or simply call Airlines Policy to understand everything.

What facilities are provided if the flight is delayed for 5 hours and more?

When this happens, you will be provided with the following:
1. Full refund
2. Two calls and two fax
3. Free accommodation
4. Free beverages along with drinks
5. Travel voucher

What are the documents needed to get a full refund if your flight is cancelled on the same day of the departure?

To get a full refund, you will need to show the following to the airline:
1. Standard ticket or e-ticket
2. A confirmation email received from Japan Airlines along with a valid confirmation reason
3. Visa paper and passport
4. Boarding passes (if any)

What if my flight ticket is non-refundable?

In such cases, you may not be eligible to receive a refund. However, passengers may still apply for the travel credit. Japan Airlines non-refundable tickets are eligible for 24-hour cancellation.

Can I refund a non-refundable flight ticket?

No. Non-refundable flight tickets do not qualify for a refund according to the airline’s policy.

Can a non-refundable flight be rescheduled?

Some non-refundable tickets may allow for changes or rebooking, but usually with additional fees or penalties.

Will I be charged if I have a no-show for a Japan Airlines flight?

If you have a no-show for a Japan Airlines flight, it’s likely that you will not be eligible for a refund. Certain fares may attract a no-show fee.

How much is the cancellation fee for a Japan Airlines flight?

The cancellation fee varies between 5 % to 20 % of the booking amount, depending on factors such as the fare type, route, and specific ticket conditions.

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2 thoughts on “Japan Airlines Cancellation Policy
  1. Brian Weaver on Reply

    If you want to cancel Japan Airlines flight tickets, you can easily cancel it. I was also new to this and had no idea where to go to cancel my flight bookings. However, you can also contact the representatives if you want to know about Japan Airlines 24 Hour Cancellation Policy.

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