Singapore Airlines Cancellation Policy

Singapore Airlines cancellation policy stands as a beacon of flexibility and affordability. We are living in a world of constant hiccups and uncertainty which often cloud our travel plans. Remarkably, the airline’s cancellation fee is the cut above the rest.

For instance, the airline charges a 100 USD cancellation fee for Flexi tickets, making it more flexible by offering a refund on the remaining balance of the airfare.

Below is the overview of the airline’s cancellation guidelines, fees, and other key insights as we pave the way for a more affordable and comfortable travel experience.

What are the guidelines of Singapore Airlines cancellation policy?

As per Singapore airline cancellation policy, the airline allows flight cancellation up to 3 hours before departure. In addition –

• If canceling a non-refundable fare, only taxes will be refunded. 
• The airline does not allow cancellation after check-in, and can only request cancellation at the Singapore Airlines airport check-in counter.
• Instead of cancellation, passengers can postpone the trip by requesting a flight change. The airline allows a one-time waiver of Singapore Airlines flight change fee.

What if Singapore Airlines canceled the flight?

There are some situations where Singapore Airlines may cancel your flight. The airline will notify passengers by text, or WhatsApp message about flight disruption. 

Under Singapore Airlines cancellation policy, passengers are entitled to the following benefits – 

• If the flight is delayed by 3 hours or canceled within 14 days of departure, passengers are entitled to refund as well as canceled flight compensation. 
• Passengers have the option to request a Singapore Airlines flight change. A waiver of the change fee and fare difference would be applicable. 
• In case of a non-refundable fare, travel credit would be offered. 
• There will be a refund for the unused portions of your ticket.

How does the Singapore Airlines 24 hour cancellation policy work?

If you’ve bought a ticket for a flight to or from the USA, you can cancel it without paying a fee within 24 hours of making the reservation. Provided that –

• The Singapore flight cancellations must be requested at least 1 week before departure.
• The cancellation request must be made at the nearby Singapore Airlines office in order to guarantee a full refund.
• To get the benefit of Singapore Airlines 24 hour cancellation, the flight must be operated by Singapore Airlines.
• Passengers must claim the refund no less than 30 days after the expiry of the validity of the ticket.

What is Singapore Airlines refund policy?

As per Singapore Airlines refund policy, passengers are eligible for refund on the non-restricted fares. In addition –

• The refund is applicable to the unused portion of the fare. 
• The refund will be applied to the credit/debit card that was used to purchase the ticket. 
• You must cancel your ticket by the cutoff time specified on your booking in order to be eligible for a refund.
• The refund would be entitled to the person named in the ticket or the credit/debit card holder.

Please Note: As per the Singapore Airlines refund policy, only the amount of taxes will be refunded for non-refundable tickets

How to cancel Singapore Airlines flight ticket?

Passengers who booked flights directly through the airline’s website can cancel the reservation online. Besides, passengers can also seek the assistance of the airline’s executive over the phone to request Singapore Airlines cancellation.

Request Singapore Airlines cancellation online

Through the Singapore Airlines Manage booking section, passengers can request flight cancellation online up to 3 hours before departure. Follow these steps to request cancellation – 

• Log on to the Singapore Airline’s website and navigate to the My Trip section.
• Fill in the booking details to retrieve the reservation.
• Select the flight that needs to be canceled,
• Click the ‘Cancel’ tab.
• Check the applicable refund amount that passengers can claim for the associated booking.
• If you agree, confirm the selection.
• The refund would be processed back to the original method of payment. 

Singapore Airlines cancellation over the phone

As per Singapore Airlines cancellation policy passengers can request flight cancellation over the phone by seeking assistance from the airline’s representative. This way, you can check if you qualify for the refund associated with your booking.

What is the Singapore Airlines cancellation fee for reward fares?

According to Singapore Airlines award cancellation policy, a small fee will be applied to any changes or cancellations made to any reward tickets that the airline has advertised. 

Award tickets are available through Singapore Airlines’ KrisFlyer frequent flyer program. Below is the overview –

• A 25 USD fee will be assessed at the time of cancellation.
• There is a 50 USD cancellation or change fee for every partner or codeshare agreement flight.

How much is the Singapore Airlines business class cancellation fee?

The Singapore Airlines cancellation fee for Business and Premium classes is 300 USD. Any ticket purchased in the premium class is eligible for a refund and is subject to the Singapore Airlines cancellation fee. Besides –

• If a business class ticket was acquired as an award ticket through the KrisFlyer program, the cancellation fee is 25 USD.
• The no-show price for business class is 300 USD, and the remaining balance is subject to Singapore Airlines cancellation policy, which allows for refunds or credit vouchers.

Singapore Airlines canceled flight compensation

Passengers are entitled to Singapore Airlines canceled flight compensation under the following circumstances –

• Singapore canceled flight circumstances.
• Passengers denied boarding due to overbooking or technical failure.
• Flight delay for 4 or more hours. 

The Singapore Airlines flight cancellation compensation is calculated based on the distance of your flight.

Please be aware that you might not always receive compensation. If your flight is canceled, the Singapore-based airline must notify you at least 14 days before departure. In this instance, the compensation might not be anticipated.

Disclaimer – This information is made available based on the information available on the IATA website. To know more accurate information, refer to the airline’s website.

The Singapore Airlines cancellation policy was created to help passengers with flexibility under all circumstances. This policy will mostly serve as a guide should you need to cancel your ticket on a specific day and time.

Frequently Asked Questions – FAQs