Japan Airlines Change Flight Policy

Japan Airlines change flight policy offers multiple change options that foster flexibility and convenience among passengers. Below is the overview of the detailed guide for passengers who seek to explore their options for making flight change requests in any situation.

Japan Airlines Flight Change Policy Guidelines

As per Japan Airlines change flight policy, Passengers with valid tickets have the flexibility to modify their schedules up until the day of departure, but changes in routes are not permitted by the airline.

• Origin/destination change – For travel within Japan, route change is not permitted.
• Name change – Under the Japan Airlines name change policy, changes to passenger names or any other passenger information are strictly prohibited. In such cases, passengers must cancel their scheduled trip and rebook new tickets, subject to all applicable fees.
• Timeline – All booking modifications or cancellations must be completed at least 20 minutes before your scheduled flight departure.
• Special fares – Passengers holding TOKUBIN Advance Purchase Fare, SAKITOKU Advance Purchase Fare, Senior Citizen Stand-By Fare, Transit Fare, and Sky Mate Stand-By Fare tickets can not make changes to the flight date. If they file a JAL change flight date request, the airline will forfeit the whole ticket cost.
• Adding flight segment – No flight segment can be purchased after the reservation is ticketed.
• Saver and Special Saver fares – Saver and Special Saver fares do not allow flight changes. They are only allowed to change if the flight is delayed or canceled.

Japan Airlines Change Flight Policy for All Fares

Below is the overview of the Japan Airlines Change Flight Policy according to all fares –

Japan Airlines Change Flight For Same Day Upgrade

All JAL International flights are eligible for the same-day upgrade. For this, the passenger will be required to pay fare differences along with other applicable taxes. Additionally, 

• The same-day flight change opens between 3 hours before departure and closes 20 minutes before. 
• Passengers on the same-day change waitlist will be notified at the airport if a seat becomes available.
• Once a same-day upgrade or upgrade waitlist request is made, no Japan Airlines flight cancelation is permitted online.

The Japan Airlines flight change policy implies that the passenger upgrading to Class J or First Class tickets on the same day of departure day by paying the following amount as JAL change flight fees:

JAL International Flight Change Policy

To be eligible under the JAL international flight change policy, your tickets need to start from 131.

Additionally –

• The airline will accept changes within the same sector.
• The airline will not charge any change fees if the flight is delayed or canceled due to the fault of Japan Airlines.
• Passengers must contact the mileage team in advance if the changes are requested with award tickets.
• If you have purchased travel insurance directly with airlines, the flight changes are covered, irrespective of the fare. 

Japan Airlines Change Flight Process

Modify or cancel your reservation using one of the following methods –

Japan Airlines change flight online

Easily make changes or cancellations through the user-friendly online platform –

• Effortlessly modify your booking through the JAL website.
• Note that passenger information, including Japan Airlines name changes, cannot be altered. To update passenger details, you must cancel the existing booking, refund the ticket, and purchase a new one.
• Please be aware that new flights cannot be added once the ticket has been purchased.
• Certain fare types may not allow reservation changes. Familiarize yourself with the fare rules applicable to your ticket.

Follow these steps to request flight changes with Japan Airlines –

• Visit the official website of Japan Airlines.
• Navigate to the “Manage Booking” section. A page like this will appear

• Select the domestic or international flight.
• If you’re a JAL Mileage Bank (JMB) member, simply log in and search your booking.
• Non-members need to add their First name, last name, boarding date, carrier, Flight number, and Booking number.

• Provide your booking reference and the passenger’s last name in the required field.
• Access your booking now, and select the flight segment you would like to change.
• Click on the ‘Change’ button to proceed. Now select the new flight segment and check the new fare difference.
• Select the flight based on your travel preference.
• Pay the required flight change cost, and the airline will email you the new itinerary. 

Japan Airlines change flight over the phone

Passengers can visit the Japan Airline’s Contact Us page. Find the contact number in their region, and ask for the assistance from Japan Airlines contact center. 

How much is the Japan Airlines Change Fee?

Japan Airline change fee mentioned below based on your travel region – 

JAL website or JAL Mobile Site

JAL Reservation Center

JAL City or Airport Counter

Japan Airlines Flight Change Policy Due To COVID-19

Japan Airlines levies no change fee to the passengers diagnosed with Covid 19. The Japan Airlines change fee waiver applies to all domestic and international flights. The airline offers the following options – 

• Free rebooking – You have the option to reschedule or request Japan Airlines flight cancellation free of charge. Passengers must cancel their reservation 24 hours before departure.
• Restriction imposed on destination – In case of any restriction imposed on your destination country, you can change or cancel the flight for free starting 60 days before the scheduled departure. 
• Award tickets – Japan Airlines change flight fee waiver applicable to the award ticket fares. The waiver would not apply to domestic flights.

How to apply for a refund?

To apply for a refund, please complete the Refund Form for JAL International Tickets and attach the medical certificate of the passenger(s) affected.

• Failure to upload the required medical certificate may result in the paying Japan Airlines cancellation fee.
• The passenger is responsible for any costs associated with obtaining the required certification documents.

Japan Airlines flight change policy goes beyond the ordinary to offer flexibility, convenience, and prompt customer service. The much reduced flight change fees offer flexibility, the airline’s commitment to complimentary flight changes during unforeseen circumstances fuels convenience and 24/7 customer support highlights the airline’s commitment to customer service. 

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