British Airways understands the importance of helping its passengers find their lost items and has put in place a comprehensive lost and found policy.

what to do when lost luggage on airport

This policy outlines the procedures for reporting lost items, the steps taken by the airline to locate them, and the process for returning them to their rightful owners.

In this article, we will dive deeper into British Airways lost and found policy, providing you with all the information you need to know in case you find yourself in a situation where you have lost something during your travels with the airline.

What is the British Airways Lost and Found Policy for the Damaged Baggage?

According to British Airways baggage policy, if your baggage is damaged during your flight – 

  • You should report it to a British Airways representative before leaving the airport.
  •  The representative will examine the damage and provide you with a Property Irregularity Report (PIR), which you’ll need to keep.
  • After you have filed a report, British Airways will evaluate the damage and offer you a repair, replacement or compensation, depending on the extent of the damage. 
  • You can file a claim for damaged baggage with British Airways online, by email or by post within seven days of your flight. 
  • You will need to provide the PIR, a copy of your ticket, and any receipts or estimates for the repairs or replacement of your damaged items.

It’s important to note that British Airways is not responsible for any damage caused by the normal wear and tear of baggage or damage to items that are not properly packed. 

What is the British Airways Lost and Found Policy for the Delayed Baggage?

British Airways has a dedicated Lost and Found team to assist customers who have experienced a delay in receiving their baggage. If your baggage has been delayed on a British Airways flight –  

  • You should report it as soon as possible to the Lost and Found team.
  •  If your baggage is not returned to you within 5 days of your arrival, it will be considered lost. In this case, you will need to complete a lost baggage claim form, which can be done online or at the airport.
  • The airline will reimburse you for any essential items you need to purchase while waiting for your baggage to be returned, up to a certain limit.

What are my options if the luggage is misplaced by British Airways?

If your luggage is misplaced by British Airways, you have a few options:

  • As soon as you realize your luggage is missing, report it to British Airways. You can do this at the airport, online, or over the phone. 
  • Make sure to provide as much information about your luggage as possible, including the size, color, and any identifying features.
  • British Airways has a baggage tracking system that allows you to monitor the status of your luggage.
  • If your luggage is lost for an extended period of time, you may be entitled to compensation. 
  • Make sure to keep receipts for any items you have to purchase while your luggage is missing.
  • If your luggage is delayed or lost, you may need to purchase essential items such as clothing and toiletries. 
  • British Airways may reimburse you for these expenses, so be sure to keep all receipts.
  • If your luggage is not found within a reasonable amount of time, follow up with British Airways. 

Click here to track the missing baggage. 

What are the liabilities of British Airways if the baggage is declared missing?

If a passenger’s baggage is declared missing on a British Airways flight, the airline may be liable for certain expenses and compensation. 

  • If the baggage cannot be located, British Airways may be responsible for replacing the missing items.
  •  Reimburse the passenger for any necessary expenses incurred as a result of the missing baggage, such as the purchase of clothing or toiletries.
  • The airline may also be liable for compensating the passenger for any inconvenience caused by the missing baggage, such as a delay in receiving the baggage or a disruption to travel plans.

Passengers should contact British Airways as soon as possible to report the missing baggage and discuss their options for reimbursement and compensation.

What to do if I misplaced any item on the board?

If you have misplaced an item on board a British Airways flight, the first thing to do – 

  • Report it to the airline’s Lost Property team as soon as possible. 
  • You can do this by filling out a lost property form on the British Airways website or by contacting the airline’s customer service team.
  •  You will need to provide details such as your flight number, date of travel, and a description of the lost item. 
  • If the item is found, British Airways will contact you and arrange for it to be returned to you.

If you don’t hear back from British Airways after a few days. You can follow up with them to check on the status of your lost property report.

How do I report lost items with British Airways?

To report a lost item with British Airways, you can follow these steps:

  • Go to the British Airways website and click on the “Contact Us” link at the bottom of the homepage.
  • Select the “Lost property” option from the list of categories.
  • Fill out the online form with details about the lost item, including the date, flight number, and description of the item.
  • Submit the form and wait for a response from British Airways.

Contact British Airways’ lost property Department Directly

By phone or email. Here are the contact details:

British Airways Lost and Found Policies are designed to help passengers retrieve their lost items as quickly and efficiently as possible.

The airline has implemented a number of measures to ensure that lost items are returned to their rightful owners, including a dedicated lost property team, a centralized database, and an online tracking system.

Frequently Asked Questions – FAQs

How much will British Airways reimburse for lost luggage?

The maximum liability limit for lost luggage is currently around €1,400 per passenger.

What happens when BA loses your luggage?

In that case,  you should immediately file a report with the airline’s lost luggage department. Usually located in the baggage claim area of the airport.

Will I be compensated for lost luggage?

Yes, you may be entitled to compensation. British Airways has a policy of compensating passengers for lost or delayed luggage.

Does British Airways cover lost baggage?

If you have lost your baggage while traveling with British Airways, you may be eligible for compensation. British Airways is subject to certain terms and conditions.

How do I contact British Airways lost and found?

To contact British Airways In the UK: 0344 493 0787. Outside the UK: +44 191 490 7901

3 thoughts on “British Airways Lost and Found Policy
  1. Elaine Cassidy on Reply

    I travelled on BA549 From Rome to London on 28th August and I believe that I may have left a pair of ray burn sunglasses at my seat 21a along with a book. Please can this be investigated?

    Thank you
    Elaine Cassidy

  2. Patience Aliyu on Reply

    Hello, I lost my sons hand luggage at Heathrow on the 6th of September around 8:30/9ish pm.. I think l left it at security check. It is a white and black ranger rover trolly. I hope you can help. Thank you.

  3. Leora Brodnick on Reply

    The flight attendant took my flight bag and my purse. Only the flight bag was there when I left the plane. The flight was from Los Angeles to London on The First of September at 8:55 pm. It is a Travelon satchel, and there are 3 pairs of earrings inside. It was a male flight attendant. I was in business class.

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