ANA Check In

ANA check in policy offers a variety of boarding pass options to suit your needs at different departure airports. Here’s how you can make the most of your travel experience with ANA.

What is ANA online check in?

Here’s everything you need to know about online check-in service – 

Recommended time frame for online check-in – You can check in online from 24 hours to 75 minutes prior to your international flight’s departure.

International itineraries with domestic connections – When connecting from a domestic flight to an international one, ANA check in online for the international flight is available 24 hours prior to its departure.

Eligible routes – Following travel routes are eligible for the ANA check in online process –

• Connecting flights from ANA domestic to ANA international operated flights, and vice-versa.
• The connection must be on the same day. 
• When traveling on a codeshare operated flight to/from an ANA Group-operated international flight.

Online Check in requirements

For a seamless ANA online check in process, ensure you have the following details ready – 

• Reservation Number
• E-Ticket Number
• Passenger’s last name
• ANA number

Who can’t check in online

• Travelers bound for the USA require immigration documentation.
• Passengers who booked restricted fares that don’t allow advance seat reservations.
• Those holding reservations for ANA Group-operated international flights under a different airline’s flight number.
• Children under 2 years of age who need their own seat.
• Passengers with medical certificates, those requiring extra seats for bulky baggage.
• Passengers who opted for ANA pet travel service.

Who can check in online – Passengers flying internationally within the ANA group can access ANA online check in. 

Please Note – Starting from June 24th, 2023 ANA offers Online Check-In service for domestic flights through the Domestic ANA Website.

Steps for online ANA Airlines check in

Follow these simple steps to complete your online check-in – 

If you need to perform ANA check in with Reservation Number –

• Visit the ANA official website.
• Click on the “Check-in” tab to initiate the process.
• By default, the “Reservation Number” option will be displayed
• Enter your 6-digit alphanumeric Reservation Number.
• Provide your first and last name.
• Click on the “Search” button to proceed.

ANA check in with e-ticket number –

• Choose the “e-Ticket number” option.
• Enter your 13-digit e-Ticket number, starting with 205.
• Provide your first and last name.
• Click “Search” to continue.

Check in with ANA number –

• Opt for the “ANA Number” option.
• Enter your 10-digit AMC number and Web password.
• Click on the “Login” button to access your account.

How does the ANA Airline check-in work at the airport?

Passengers who cannot access ANA check-in online option can request check-in at the airport, either through airport counter or self-service check-in kiosk.

ANA check in guidelines –

• Make sure your personal check-in and baggage check-in are finalized at least 60 minutes before departure.
• Arrive at the departure gate at least 30 minutes before takeoff.
• Kindly note that boarding may not be possible if you arrive less than 10 minutes before departure. Passengers may need to request ANA flight cancellation. 
• All flight check in and boarding-related tasks should be completed at least an hour before your flight’s departure.

Step for airport check-in

Before approaching the counter, double-check that you have all necessary documentation for boarding, including your passport, visa, and international flight ticket or e-Ticket itinerary receipt. Do the following

• Arrive at the airport at least 2-3 hours before for international flights.
• Find the ANA Airlines check in counters within the departure terminal.
• Approach the check-in counter. Ask the airline agent to confirm the boarding process. 
• You may be asked to provide necessary travel documents, including your passport, e-ticket or flight reservation details, and any relevant visas.
• Share your booking reference with the ANA staff at the counter.
• If you have checked baggage, the staff will help you weigh and tag your bags.
• Once the check-in process is complete, the ANA staff will provide you with a printed boarding pass. 

Traveling between domestic and international airports – If you’re connecting from a Japan domestic flight to an international ANA flight at select airports, your baggage will be automatically checked in at the departure airport.

ANA suite lounge check-in – For First Class passengers and ANA Diamond members, they have the privilege to check-in directly at the ANA Suite Lounge at Tokyo Narita Airport’s Terminal 1, South Wing.

What is the recommended time for international ANA flight check in?

Please check the recommended time for ANA check in international flight 

What are the ANA in-person check in facilities?

Passengers can use self-service kiosk check-in where they can confirm/change seat, update mileage number and check for the ANA flight upgrade options. 

Who’s eligible for kiosk check-in – Any passenger with an e-Ticket can use self-service kiosks to complete ANA Airlines check in process.

Who’s not eligible for kiosk check in – 

Those passengers include – 

• Passengers flying on codeshare flights with partner airlines,
• Opt for the ANA check-in counter if there is a schedule change in your flight.
• If you’re accompanied by children under 2 years old.

Check here to know about the ANA kiosk check-in operating hours.

Steps for ANA self-service Kiosk check in

Follow this guide to effortlessly complete ANA check-in

• When you visit the kiosk you will get the display like this

• On your screen, you’ll briefly encounter the Dangerous Goods information.
• Proceed by tapping the “Continue” button.

• If you prefer a different language, click “Other Language” on the top right corner and choose your desired language.
• Choose one of the following options to retrieve your booking – Booking reference, e-ticket number, frequent flyer number, passport, and boarding pass barcode.

If you enter the Booking reference or e-ticket number –

• Enter your booking reference or e-ticket number.
• Click “Continue.”
• The Passport Information Registration screen will appear.

If you enter frequent flyer information – 

• Insert your mileage card and remove it after a beep or enter your card number manually.
• Click “Continue.”
• The Passport Information Registration screen will appear.

3.If you enter the passport – 

• Insert your passport and remove it after a beep.
• Click “Continue.”

• Confirm the accuracy of your passport information on the screen.

• Click “Continue.”
• Verify the information displayed on the flight details page.
• Click “Confirm Check-in.”
• Once the “Collect Boarding Pass” message appears, collect your boarding pass

• Click the “Finish” button to complete the process. 

What documents are required for check-in with ANA?

Here’s a list of the essential documents required for ANA Airlines check in – 

• Passport
• E-ticket or reservation details.
• visa , permits and other entry/exit permits.
• Boarding pass
• If you’re a member of ANA’s frequent flyer program, having your mileage card or membership number is beneficial for ANA flight upgrade. 
• Passengers with medical needs or traveling with pets must bring along any necessary documentation or certificates.
• Birth certificate if traveling with minors.
• A copy of Credit Card may be required if the reservation amount is paid by a person other than the passenger. 

What is the allowed ANA check-in baggage?

Passengers are allowed to carry 1 carry-on bag and 1 personal item. The maximum weight limit for hand luggage is 22lb/10kg per passenger. The dimensions for a carry-on bag must not exceed 115 cm or 4e5 inches.

What information do I need to be aware of for the ANA boarding pass?

It’s important to note that the types of boarding passes accepted can differ depending on your departure airport. 

• For passengers transitioning from an ANA Group-operated international flight to a non-ANA flight, ANA Airlines boarding passes cannot be obtained at the connecting airport.
• The best way is to carry a printout of your ANA Airlines boarding pass.

ANA group flights accept the boarding pass either in the digital form or as a print out. But certain restriction applies for the following travel routes –

The boarding pass, either as a digital pass or as a printed copy, is not accepted at these locations – Stockholm, Seoul (Gimpo), Shanghai (Pudong), Shanghai (Hongqiao), Hangzhou, Dalian, Hanoi, Mumbai, Delhi, Chennai, Jakarta, Manila, and Yangon. To obtain the boarding pass, passengers need to collect it from the baggage drop counter.

ANA Airlines values your preferences and provides a range of boarding pass options to enhance your travel experience, ensuring you can embark on your trip hassle-free. 

Frequently Asked Questions – FAQs