Aer Lingus Special Assistance team is compassionate towards passengers with special needs. From disability assistance to medical considerations, the airline leaves no stone unturned in showing empathy towards disabled passengers. 

Aer Lingus Special Assistance

Below is the overview of all the details that are covered under the Aer Lingus Special Assistance Program. 

Aer Lingus Disability Assistance

Whether you have a disability or a condition that requires assistance from the airline staff at the airport, these services include – 

  • Help you in navigating the airport by offering the wheelchair assistance
  • Assistance while completing the Aer Lingus check-in and boarding process. This includes obtaining the boarding pass to submit your baggage at the drop-off, and helping you with boarding.
  • Offer help with the disembarkation, receiving baggage from the carousel, and escorting disabled passengers at the arrival destination.
  • Assistance would be offered with mobility devices upon arrival.
  • Personal care would be provided on the flight which includes eating, taking medication, and other important tasks.

How to request disability assistance with Aer Lingus?

Passengers must request the Aer Lingus special assistance at least 48 hours before the scheduled departure. You can request the assistance online through Aer Lingus manage booking tab or by calling the following numbers – 

DetailsContact Numbers
Call Aer Lingus Special Assistance Team
Ireland – (353) 1 761 7839
North America – (877) 351-6882

Seating preference for the disabled passengers

Disabled passengers can request the seat at the time of online check-in. Below is the overview of the accessible seating available on Aer Lingus carrier – 

Aircraft ModelClassArmrest PositionsToilet Accessibility
Airbus A330-300Business Class1AG, 2DH, 3AG, 4DH, 5AG, 6DH, 7ADOKNot specified
Economy ClassSemi-moveable (45° angle), Fixed in exit/bulkheadN/AN/A
Airbus A330-200Business Class2AGH, 3D, 4AGH, 5D, 6AGHNot specified
Economy ClassSemi-moveable (45° angle), Fixed in exit/bulkheadN/AN/A

Please Note: Aer Lingus does not allow passengers with disabilities or special seats to choose emergency exit seats.

Does Aer Lingus allow passengers to travel with Carer?

Passengers are allowed to travel with a carer provided they must manage the following through the journey –

  • Eating, providing medication and other personal needs.
  • Escorting passengers to the lavatory.
  • Assistance with an oxygen mask or life jacket
  • Communicating with the aircraft crew about the medical and other safety measures

Please Note: The carer service would be offered by Aer Lingus, and is subject to a fee.  Disabled passengers who need to access this service must contact the airlines 48 hours before scheduled departure. 

Aer Lingus Wheelchair Assistance

Disabled passengers must request a wheelchair 48 hours before departure. They must meet the following requirements – 

  • Mobility equipment – Passengers with disabilities or reduced mobility can bring up to 2 pieces of mobility equipment. No additional cost would be charged by Aer Lingus.
  • Weight consideration – The airline accepts mobility aids weighing over 120 kg. 
  • On-board wheelchairs – The aircraft Airbus A330, A321, and A320 offer wheelchairs on the plane.

Battery-operated mobility devices

Disabled passengers traveling with the mobility assistance device must know – 

  • Devices will be considered as checked luggage. No additional fee would be charged.
  • The Aer Lingus wheelchair assistance team requires details like weight, dimensions, and suitability for high-altitude transport.
  • Wet Cell batteries can be accepted if securely detached.

Does Aer Lingus provide children’s restraint devices on board?

Aer Lingus special assistance team allows passengers to carry a range of restrained devices that are catered to different age groups.

Children on Aer Lingus flight

Children’s restraint devices include – 

Types of Device/AgeUpto 6 Months6 To 12 Months12 To 24 Months24 To 36 Months36 To 48 MonthsUnder 5 Years
Passenger Seat Belts OnlyNoNoNoYesYesYes
Infant Loop BeltYesYesYesNoNoNo
Car Type Safety BeltNoYesYesYesNoNo
AmSafe Cares HarnessNoNoYesYesYesYes

Aer Lingus Special Assistance To Visually & Hearing Impaired Passengers

Visually impaired passengers must submit their special assistance request 48 hours prior to departure. Passengers need to make requests online and fill out the Aer Lingus special assistance form.

Aer Lingus Special Assistance To Visually Impaired Passengers

In addition, the assistance would be provided in –

  • Navigating the airport
  • Completing check-in and boarding process.

Please Note: Seating at the emergency exit row is not allowed.

Aer Lingus Special Assistance To Passengers With Medical Conditions

To carry a medical device, passengers must make the request 48 hours before scheduled departure. Below is the list of medical devices that passengers are allowed or restricted to carry on board as well as check-in baggage.

Medical DeviceCarry OnboardUse Onboard In Business ClassUse Onboard In Economy ClassChecked Baggage
Airway Clearance SystemAllowedNot AllowedNot AllowedAllowed
Bi Pap MachineAllowedNot AllowedNot AllowedAllowed
Continuous Positive Airway Pressure Machine (CPAP)AllowedNot AllowedAllowedAllowed
DefibrillatorNot AllowedNot AllowedNot AllowedAllowed
Electronic Injection DeviceAllowedAllowedAllowedAllowed
Feeding PumpAllowedAllowedAllowedAllowed
Functional Stimulation Electronic MachineAllowedAllowedAllowedAllowed
Gas Cylinders For Mechanical LimbsAllowedAllowedAllowedAllowed
HumidifierAllowedNot AllowedNot AllowedAllowed
Infusion PumpAllowedAllowedAllowedAllowed
Insulin Pumps or Continuous Glucose MonitorsAllowedAllowedAllowedAllowed
OximeterAllowedNot AllowedNot AllowedAllowed
Portable Dialysis MachineAllowedNot AllowedNot AllowedAllowed
Portable Oxygen Concentrator (POC)AllowedNot AllowedAllowedAllowed
Suction Machine/UnitNot AllowedNot AllowedNot AllowedAllowed
TENS MachineAllowedAllowedAllowedAllowed

Is there any restriction on carrying medication on flight?

Passengers can carry medication provided they must carry a prescription. Below is the list of medicines and medical devices that are allowed onboard – 

MedicineCarry OnboardUse OnboardChecked BaggageAdditional Details
Asthma InhalersAllowedA doctor’s note is required.AllowedN/A
EpiPens and Hypodermic NeedlesAllowedAllowedAllowedDoctor’s note is required.
InsulinAllowedAllowedAllowedKeep insulin in carry-on to prevent freezing.
Liquid MedicationAllowedAllowedAllowedCarry in hand luggage.
Tablets & CapsulesAllowedAllowedAllowedDoctor’s note is required.

Aer Lingus Special Assistance For Pregnant Women

Aer Lingus Special Assistance For Pregnant Women

Pregnant women traveling with Aer Lingus must be aware of the following – 

Allowance on flights within Europe

Pregnancy StageRequirementsRestrictions
Upto Week 27No special requirementsNone
Weeks 28-35Complete the Expectant Mother Travel Advice form with the doctor’s approvalForm Required
Week 36 or overComplete the Expectant Mother Travel Advice form with the doctor’s approvalNot Allowed

More >> Click here to access The Expectant Mother Travel Advice Form.

Allowance on Transatlantic flight

Pregnancy StageRequirementsRestrictions
Upto Week 27No special requirementsNone
Weeks 28-35Complete the Expectant Mother Travel Advice form with doctor’s approvalForm Required
Week 36 or overIf your pregnancy has reached week 34 or beyondComplete the Expectant Mother Travel Advice form with the doctor’s approval

By prioritizing the needs of passengers, including those with disabilities or medical conditions, Aer Lingus special assistance team reaffirms its commitment to making every journey an enjoyable and accessible one.

FAQs related to Aer Lingus Special Assistance

How to book assistance with Aer Lingus?

To book assistance with Aer Lingus, you can do so during the online booking process. You can also contact Aer Lingus customer service directly to request assistance.

How do I get special assistance with Aer Lingus?

Getting special assistance with Aer Lingus involves indicating your needs during the booking process or contacting their customer service if you’ve already booked your flight. The said request must be booked 48 hours before departure.

How do I request special assistance at the airport?

Proceed to the airline’s check-in counter or the designated assistance counter and inform the staff about your requirements.

Does Aer Lingus let you sit together?

Yes. Aer Lingus aims to seat passengers together, provided they must be a part of the same booking or family group. During peak travel, seat preference may be subject to availability.

Can you bring medication on Aer Lingus?

Yes.It’s recommended to pack your medications in your carry-on bag to ensure they are easily accessible during the flight.

Can you bring a walking stick on an Aer Lingus flight?

Yes, you can generally bring a walking stick or cane on an Aer Lingus flight as carry-on baggage or have it stowed in the overhead compartment.

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