With the Etihad cancellation policy, you do not have to worry if you have any sudden changes in your travel. The airlines offer maximum flexibility when it comes to making changes and cancellations.

Etihad Cancellation Policy

In this post, we will cover the rules that you need to consider before making a hassle-free cancellation. Not just that, we have covered all the information when you face flight delay or cancellation by the airline itself. 

What is Etihad Flight Cancellation Policy?

Etihad cancellation policy would be applicable for bookings through the airline’s website, the airline’s customer service, or via the airline ticket counter at the airport. Before making a cancellation, there are other pointers too that you should take a note of –  

  • Online cancellation is the new service extended by the airline. The service is available for the flights operated and marketed by the said airlines.
  • The unused ticket can be exchanged and cancelled for another booking. The airline’s cancellation fee may be applied depending upon the fare rules. 
  • To claim the refund for your booking, you need to produce a valid ID proof of the passenger named on the ticket.
  • If you decide to cancel the booking, the airlines will notify you about the applicable charges online. You can pay the Etihad ticket cancellation fee and other charges incurred via debit/credit card. Hence, customers need to keep the card details handy to process the said refund. 
  • Etihad cancelled flight refund would be credited back to the same credit/debit card used for the purchase of the ticket. 
  • Flight bookings purchased by cash, cheque, invoice, or any other non-electronic form of payment are not eligible for online cancellation. 
  • The Etihad cancellation policy covered all sorts of fare rules – restricted as well as non-restricted – regardless of class of services and fare types selected. 
  • Any flight cancellations or refunds request would not be reversed after the request is initiated. 
  • You can cancel a flight ticket with airlines three hours prior to the scheduled departure at the latest.

Etihad Covid Cancellation Policy

As per the Etihad covid cancellation policy, if your travel is impacted due to the prevailing pandemic situation, you can rebook or refund the flight for free. The details include – 

Involuntary changes

Applies to the following scenarios – 

  • When the flight is changed or cancelled. 
  • Capacity reductions enforced by the government resulted in individual passenger cancellations.
  • The government imposed travel bans and restrictions. 
Etihad Covid Cancellation Policy

If you’re facing all the above-mentioned scenarios, the change/rebooking policy includes – 

  • You can change the flight date, time or destination without imposing any change fee. 
  • No fare difference would be applicable. 
  • No fare difference within the same class of service. If the existing class of service is not available, the airline re-books the flight in the lowest available class of service. 
  • Rebooking can be requested on the Etihad airways operated or codeshare flight within the same country/region. 
  • As per Etihad covid cancellation policy, if a guest fails to show up for a scheduled flight, the corresponding no-show penalty will be applied.

Voluntary changes

Applies to the following scenarios – 

  • When the flight is changed or cancelled. 
  • Capacity reductions enforced by the government resulted in individual passenger cancellations.
  • The government imposed travel bans and restrictions. 

The change/rebooking policy include –

  • Changes permitted for free. No fare difference would be applicable in the similar class or lower class of service. 
  • Fare difference would be applicable if the ticket is rebooked in the higher class of service. 
  • If a passenger fails to board a flight, a no-show penalty would be imposed. 
  • As per Etihad covid refund policy, the airlines will process the refund in days to the debit/credit used at the time of purchase. 
  • The change/cancellation due to covid situations would be applicable to flight tickets with ‘OPEN’ status. 

Etihad Airways Cancellation within 24 Hours

Etihad Airways 24 hour cancellation policy would only apply to the flights originating to/from Canada and the USA. The airlines allow passengers to change or cancel the reservation within 24 hours of purchase. Hence, no cancellation charges would apply. . Here are some of the important points to consider before making the flight cancellation request within 24 hours :

Etihad Flight Ticket Cancellation
  • The 24-hour cancellation policy would be applicable on refundable as well as non-refundable fares.
  • Beyond 24 hours, passengers must pay 10% of the airfare value as ticket cancellation charges to claim a refund on their reservation.
  • The refund must be credited back to the original bank account or cardholder’s debit/credit card within 7-10 business days. 
  • Guests in the US and Canada can only claim a 100% refund under the 24 hours cancellation rule provided that the reservation must be made at least 7 days or more in advance of the flight departure. 
  • The 24 hour grace period must begin the moment you complete the flight purchase and you have been issued a 13-digit e-ticket number. 
  • Flights booked with reward miles are exempted from cancellation within 24 hours. 
  • The cancellation within 24 hours would not be applicable to the group fares. 
  • Within 24 hours passengers can request Etihad flight change without paying any additional fee.

Etihad Airways Ticket Cancellation Procedure

Etihad flight cancellation can be requested through an online booking portal or at the ticket counter. Here are the following services that can be requested both online as well as offline : 

  • Cancelled flight refunds.
  • Rebooking/rescheduling multiple destinations and stopover booking.
  • Making cancellations to the ancillary services such as seating, meal requests, Chauffeur services, and other essentials. 

Method 1: Etihad Online Ticket Cancellation

You can cancel the flight online via the Manage Booking section. You need to have the six-digit confirmation code alongside the last name of the passenger. Pay the required fee online. Then, claim a refund either in the form of original payment or travel credit, as per the fare rules. Follow these steps to understand how online cancellation works –

  • Log on to etihad.com and click on the ‘Manage booking’ link.
  • You can retrieve the booking in one of the three ways :
    • six-digit booking reference number 
    • 13-digit e-ticket number 
    • Enter your email address, along with the date of birth and the name of the passenger. 
  • Under the flight’s section, choose to select your flight itinerary that you would like to cancel. You can choose your entire booking, cancel specific passengers or flight segments. 
  • Review the Etihad cancellation policy associated with your airfare. 
  • Before cancellation, you will get the refund value as well as cancellation charges displayed on the screen.  
  • Hit the ‘confirm cancel request’ link. 
  • You will receive the email confirmation of your flight cancellation at the email address provided at the time of booking. 

Method 2: Cancel Tickets over the Phone

If you have a fare that does not allow online cancellation, you can call the airline’s customer service. Cancellation charges associated with your booking may apply. 

Method 3: Cancel Flights at The Ticket Office

All the tickets purchased online, can be altered and cancelled at the airport counter as well. If the payment has been done in cash, a cheque is withheld the cancellation refund is sent to the address as specified by the passenger. If you’re making a last-minute cancellation, make sure to complete the request up to 3 hours before the scheduled departure.

Note that the airline has very strict cancellation rules and so do your research on the Etihad cancellation policy. The best thing about Etihad flights is that you have to pay a comparatively smaller amount to cancel your flight which is something that many airlines don’t offer. 

Etihad Airways Cancellation Fee

A cancellation fee for airlines remains 10% of the airfare value if requested within 96 hours prior to the scheduled flight departure. Here’s the overview of the cancellation fees :

Flight Cancellation
  • Depending upon the route and fare, the flight cancellation fee may apply to your flight purchase.
  • In the case of multiple flight segments to the flight ticket purchased, there would be multiple fare rules attached. 
  • As per the Etihad cancellation policy, multiple fare rules attract higher restrictions.
  • The refund must be subject to the fare rules of the ticket purchased. 
  • There will be a waiver of the ticket cancellation fee in the unfortunate event of the death of a traveler, co-traveler, or death of an immediate family member. 
  • All the global service fees and ancillaries associated with flight booking are non-refundable. 
  • The cancellation fee would be waived in case of an unfortunate event of the death of the passenger or an immediate family member. Passengers can claim a 100% Etihad flight cancellation refund.

Denial of Boarding or Cancellation

All passengers are entitled to Etihad airways flight cancellation compensation if passengers have been denied boarding involuntarily due to:

  • Overbooking of flights as there are more confirmed reservations than the number of seats available.
  • If the flight is delayed for four hours or more beyond its scheduled time of departure.
  • Any passengers who have been informed of a cancelled flight event within 2 weeks before the departure. 

An exception to the cancelled flight compensation applies if:

  • You’re informed of cancellation no less than two weeks before the scheduled flight departure. 
  • The flight cancellation occurred between two weeks and seven days prior. In addition, if you’re offered an alternate flight that reaches your final destination within four hours after the original time of arrival.
  • If a flight cancels less than seven days prior to the scheduled departure and is offered an alternate flight that reaches your final destination within two hours after the original time of arrival.

Etihad Airways Flight Cancellation Compensation In case of Delayed Flights

Etihad Cancelled Flight

If you’re denied boarding involuntarily or in case of any cancelled flight event, you are entitled to receive the following amount other than a refund from the airline:

  • $485 USD for all flights within 3500 Km from point A to point B.
  • $725 USD for all flights of more than 3500 Km from point A to point B.

The above-mentioned flight cancellation compensation would be reduced to 50% if an alternate flight is offered and the arrival time of any rerouted flights does not exceed the original arrival time:

  • 3 hours, for all flights within 3500 Km from point A to point B.
  • 4 hours  for all flights of more than 3500 Km from point A to point B.

In addition, you’re entitled to get the following reimbursement in case of cancellation:

  • Reimbursement of the unused portion of the ticket.
  • Alternate flight arrangements to the passengers’ final destination or stopover.
  • Alternate flight to a later date at the passenger’s convenience.

If you’re denied boarding or a flight is cancelled or delayed by more than 4 hours, you are also be entitled to get :

  • Meals and refreshment vouchers.
  • Two telephone calls or emails.
  • Hotel accommodation if the alternate flight arrangement requires an overnight stay.
  • Airport transfers.

Please note that said compensation is specified under the Etihad Airways flight cancellation policy.

Etihad Airlines Refund Policy

As per Etihad refund policy, the refund would be applicable to the unused portion of the ticket. Add to that, there are other important considerations covered under the refund policy as mentioned below.

  • The refunds are subject to the fare rule associated with the flight booking you’ve purchased.
  • The refund policy varies based on the selected fare rules. 
  • To apply for an Etihad ticket cancellation refund on a previously exchanged ticket, a refund policy of the original fare would apply. 
  • The refund would be credited in the original form of payment.
  • The refund generated from the credit cards would be processed in 7 business days. Bookings made with other forms of payment would be credited in 15-20 business days. 
  • A refund can only be applied to the non-restricted fare rules.
  • The amount of your refund is determined by a number of factors. For example, based on the fare rules of the ticket and travel routes, partially flown bookings generate refunds on a prorated basis. 

Etihad Covid Refund Policy

Passengers are eligible to claim refund under the following situation – 

  • When a flight is cancelled, a full refund is permitted on the unused portion of the travel. No Etihad cancellation fee would be applied. 
  • Capacity reductions enforced by the government resulted in individual passenger cancellations.
  • Any travel bans and restrictions imposed by the government according to Etihad covid refund policy. 
  • Passenger has tested positive 1-7 days before the flight from an approved government facility. 
  • Passengers are accompanying, flying or have been in contact with the PCR positive travel. 


The most important points regarding the Etihad policies have been covered in this post and we have tried to simplify all the information as much as possible and make them as easy to understand. If you are an Etihad traveler and are still confused over making a refund, then do refer to this post. We do hope that you will find the complete information related to the Etihad cancellation policy in the easiest way possible.

Frequently Asked Questions – FAQs

Yes, the airlines allow passengers to void their flight bookings within 24 hours of purchase. The passengers would be eligible for a full refund if the departure date is at least 7 or more days at the time of scheduled departure. No cancellation fee would be applied. Within 24 hours of purchase, passengers can request an Etihad flight change as well.

Passengers can cancel their flight booking online by calling the Etihad Customer Service Phone Number. Provide your reservation PNR to the flight executive and ask them to cancel the reservation. Check with the airline the amount of refund you can claim on your booking. All flight cancellations are subject to airline penalties.

You can apply for a full or partial refund within 15 months after the expiry of the validity of the ticket. If the payment has been done in cash, a cheque withheld the Etihad flight cancellation refund is sent to the address as specified by the passenger. If the flight booking had been done with the credit/debit card, then the amount would be credited back to the same card amount. Etihad ticket cancellation refund cannot be processed back to an alternate card account.

Once you make your flight purchase online, you can make use of the ‘Manage Reservation’ section for Etihad flight cancellation or changes for the fully unused flights. The link for the  ‘Manage Reservation’ section can be accessed from the homepage of the Etihad Airways portal. 

Etihad airways booking cancellation is permitted within 48 hours prior to the scheduled departure.

The flight refund is subject to the fare rules associated with the booking. If passengers hold non-restricted fare rules, they can cancel the flight and claim the refund online. The refund would be applicable on the unused portion of the ticket and to be processed in the original form of payment.

The airline refund may take between 14 to 30 business days to reflect on the card statement if paid with the debit card. Any reservation made with a credit card would be refunded in 7-10 business days.

As per the Etihad cancellation policy, passengers can get the money back if cancelled within 24 hours of booking the flight.

Any flight cancellation made within 96 hours of your flight will incur an additional 10% fee in addition to the Etihad ticket cancellation fee.

Any cancellation request beyond 96 hours may incur 200 USD as a cancellation fee.

An alternate flight would be offered to the passengers in case of a cancelled flight. If they refuse to take an alternate flight, they are entitled to get a full refund if the airline cancelled or disrupted the flight within two weeks before the flight departure.

You can rebook the cancelled flight at the departure airport. Add to that, you can simply call the airline’s executive to rebook  your cancelled flights within 365 days from the date of purchase. Fare  difference may apply.

Yes, in case of a change of an aircraft or class of service, passengers are eligible for a refund, as per Etihad cancellation policy. To claim a refund, passengers need to send a ticket copy as well as a boarding pass to the airline.

3 thoughts on “Etihad Cancellation Policy
  1. Denise Hanson on Reply

    Etihad Flight Cancellation Policy is so simple, and comprehensible. I followed the online procedure to cancel my bookings without encountering any sort of chaos or confusion. Just at the tap of a few clicks, I did it on my own.

  2. Josephine Crossley on Reply

    Hi my flights got cancelled, we should of gone to Thailand on 16th April from Manchester. I’m waiting for a refund please

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