WestJet Cancellation Policy

The WestJet cancellation policy has several provisions to enable online and offline reversals. With each method, certain rules are associated. Once you cancel your confirmed ticket, this policy can help you apply for a refund too. Given that the ticket was involuntarily canceled, compensation benefits can be accessed through this.

What are WestJet flight cancellation rules?

Here are the key rules to consider when requesting a WestJet flight cancellation –

• All Econo, EconoFlex, Premium, and Business fares are allowed a one-time waiver for cancellation. This rule also applies to requesting WestJet flight changes.
• Basic fares are not eligible for a one-time waiver.
• The request for a change or cancellation must be made more than 24 hours before departure.
• After you cancel the flight, the unused portion of the airfare will be returned to your Travel Bank credit.
• The standard WestJet cancellation fee will apply if you cancel within 24 hours of travel.
• If the passengers hold a ticket on the same day of the booking, then the airline will not charge any WestJet cancellation fee. Such passengers will receive a complete refund from the airline.
• If passengers cancel a WestJet flight online on the same day of the flight, then they will lose the whole amount of the ticket, and no refund will be provided by the airline.
• WestJet cancellation policy clearly states that passengers who cancel a flight after 24 hours of the purchase of the ticket will have to pay the WestJet cancellation fee. The airline allows passengers to cancel their reservations 72 hours after the departure of the flight.

What is WestJet 24 Hour Cancellation Policy?

WestJet cancellation policy allows 24 hour cancellation to passengers within 24 hours of booking the flight without incurring any cancellation fees.

Here are the conditions under which passengers are eligible for free cancellation within the 24 hour window –

• Flight must be operated by WestJet
• The flight must have a departure time of at least seven days away at the time of cancellation.
• Passengers who book a flight and then cancel within 24 hours would be eligible for a full refund of the airfare. No WestJet cancellation fee would be applied.
• WestJet 24 Hour Cancellation would apply to refundable as well as non-refundable fares.
• Cancel Westjet Flight Within 24 Hour rule would not apply to group bookings (itineraries that have more than 9 passengers).

How to request WestJet flight cancellation?

As per WestJet cancellation policy, passengers have the option to request flight cancellation online, through customer service, as well as at the airport – 

WestJet Flight Cancellation Online

If you do not know how to cancel a WestJet flight online, you can follow the steps mentioned below to cancel your reservations:

• The first action to start with the procedure is to visit the official WestJet Airlines.
• Once you arrive, you need to locate the tab that says “Manage and Plan”.
• Once you see “Manage and Plan” you need to tap on the drop-down arrow on it.
• Under the Manage Trips option, you will have to select the flight that you want to cancel from the list appearing on the screen.
• Once you have selected the flight for cancellation, you have to provide the reservation number along with the last name of the passenger and then hit the option of Search.
• After this step, you need to go to the Manage Booking page, and there you will have to make a selection on the option of canceling the flight to continue further.
• To make sure that you cancel the flight successfully, you will have to follow the on-screen instructions that appear on the WestJet flight cancellation page.

In case you have any confusion related to the WestJet cancellation policy, then visit the official page of WestJet Airlines.

WestJet Flight Cancellation via Customer Service

Passengers can reach WestJet customer service in several ways – 

• Dial the WestJet Customer Service number. You can find the number on the ‘Contact Us” page.
• Also, you can look for the ‘Chat’ option. You can find it on WestJet’s Contact Us page.
• You can send an email to the WestJet customer service email address, which can be found on the airline’s website.

Once you connect with the WestJet cancellation number, explain to the airline’s representative that you would like to cancel the reservation. And then, follow these steps – 

• Provide them with the required details, like the booking reference and the passenger’s last name.
• The airline’s agent will guide you through the WestJet booking cancellation process.
• The airline will review your itinerary to check if the reservation is eligible for a refund.
• If the booking is eligible for a refund, you are asked to pay the cancellation fee upfront or the airline may give you an option to deduct from the remaining balance.
• Once you agree with the Westjet cancellation, the airline will process the cancellation. Before you end the call, make sure you confirm that your flight has been successfully canceled.

Remember, the WestJet cancellation policy varies with the ticket type, fare class, and any additional services selected by the passengers.

WestJet Cancellation At The Airport

Passengers who need to cancel the flight at the airport need to arrive early. Make sure they have ample time before the scheduled departure to request WestJet ticket cancellation at the airport.

When you arrive at the airport, head to the WestJet check in counter, and follow these steps – 

• Ask the WestJet flight executive to cancel the flight and explain the reason for the flight cancellation.
• Provide your booking reference number, which helps agents assess the rules associated with your booking.
• Based on your situation you would be offered a refund minus the cancellation fee.
• The airline will guide you through the cancellation process.

Please Note: Passengers must request the last-minute WestJet ticket cancellation up to 3 hours before the scheduled departure.

How much is the WestJet cancellation fee?

Just like every airline, WestJet also charges a WestJet cancellation fee from the passengers who are canceling their reservations.

The WestJet cancellation fee is the first thought of every passenger who is canceling any reservation.

It is advised by the airline to go through the WestJet cancellation policy before making WestJet reservations.

The WestJet cancellation fee are based on various factors like the destination of travel, the duration between the cancellation timing and the departure of the flight, the type of fare held by the passenger, the time of cancellation, the number of tickets selected for cancellation, and much more.

Below is the WestJet Econo cancellation fee as well as the other WestJet cancellation policy. To know the WestJet cancellation fee, have a glance at the following –

Please Note: The WestJet cancellation fee is entirely different for the passengers taking the flights to Europe as per the WestJet cancellation policy.

In case you have any questions regarding the WestJet cancellation fee then you can contact the WestJet executive.

What are my options if WestJet cancelled flights?

It can be difficult and inconvenient if the flight schedule is interrupted in any way. WestJet will always keep the passengers updated and always reschedule the flight as early as possible to eliminate any hassles or WestJet cancelled flights.

Passengers are not only eligible for the refund but also qualify for the WestJet flight cancellation compensation if they are refused boarding, their flight is delayed or canceled for at least two hours, or their luggage is lost or damaged.

Delay and Cancellation Outside The Airline’s Control

At times, passengers flights get delayed or canceled for reasons that are outside the airline’s control. It could be due to – 

• Bird strike
• Any passengers having a medical issue
• Weather events like snowstorms, hurricanes, etc.

WestJet Flight Delay Policy

If the flight is delayed for 3 or more hours, you must take note of the following considerations, as per Westjet flight cancellation policy.

• The airline will offer an alternate flight operated by Westjet or a non-Westjet airline within 48 hours of the original departure time.
• Passengers are not required to pay any additional fee if the seat is available in the higher class of service.
• If the alternate travel does not meet the passenger’s needs, the airline will process a WestJet cancel flight refund.

Delay and cancellations within the airline’s control

A passenger’s flight schedule can be delayed or canceled if the reasons for the flight cancellation were at the sole discretion of the airline.

If delay is more than 3 hours

As per WestJet cancellation policy, if the flight is delayed for 3 or more hours or canceled within WestJet’s control –

• The airline will offer an alternate flight operated by Westjet or a non-Westjet airline within 9 hours of the original departure time. 
• If the reservation cannot be confirmed, the airline will offer a confirmed ticket for the flight to any airline within 48 hours.
• If the alternate doesn’t meet the passenger’s needs, the airline will refund money for the unused portion of the itinerary.

How much is the compensation if the WestJet Cancels flight?

As per WestJet cancellation policy, passengers who are informed of the cancellation less than 14 days prior to the scheduled departure are eligible for compensation in case of delayed flights, canceled flights, or passengers who were denied boarding.

WestJet Delay Compensation

Here is the compensation for flight delay under the WestJet cancellation policy –

Compensation for the Denied Boarding

Here is a general guideline for compensation based on the Canadian Air Passenger Protection Regulations:

What is WestJet refund policy?

Passengers on WestJet can cancel their flights and ask for refunds by visiting their website or contacting their customer service line. The WestJet refund policy will vary depending on the class of fare that was purchased, it is vital to remember.

Below is the WestJet Airlines refund policy in accordance with your fares – 

• Basic Fares – After the 24-hour cancellation deadline has passed, passengers who paid the Basic Fare will not be qualified for a refund.
• Econo Fares – For Econo Fares, passengers can cancel their flights and get a full refund up to 24 hours after making their booking. Cancellations are not allowed after the first 24 hours, although changes are possible for a fee.
• Premium Fares – Within 24 hours of purchasing, passengers who paid a premium fare may cancel their booking and obtain a full refund. After 24 hours, they may be able to cancel their flights and obtain a credit for future travel.
• Business Fares – Passengers can cancel anytime before the scheduled departure to obtain a full refund.

Additional information on WestJet refund policy

In addition, here are the other important points to consider –

• Non-refundable fares are generally not eligible for a refund.
• In the event of flight cancellations or significant schedule changes initiated by WestJet, passengers may be eligible for a refund.
• The refund will be processed based on the fare rules and will be credited back to the original method of payment in 15-20 business days.
• Fees for optional services like seat selection, baggage fees, or in-flight services are generally non-refundable, even if the flight itself is eligible for a refund.

Please Note: Any baggage fees charged during booking will be reimbursed as per the WestJet baggage policy.

WestJet vacations cancellation policy guidelines

If you want to cancel your vacation package, you should be aware of the WestJet vacation cancellation policy and the cancellation fees that may apply.

Please Note: Some hotel bookings are non-refundable on which you will lose 100% of the amount paid for that accomodation.

Additional information on Westjet vacation cancellation policy

• A $250 cancellation fee per guest, including GST, will be charged for cancellation of Sandals, Beaches, and Grand Pineapple Resorts even if you cancel within the refundable period.
• If you have booked your vacation package with round-trip Premium fares or Business fares, you will not have to pay any cancellation fee, regardless of when you cancel.
• All park tickets, excursions, and other activities are non-refundable after the 24-hour cancellation window.

The WestJet cancellation policy is subject to the type of WestJet ticket type, fare class, and specific circumstances. Non-refundable fares may be eligible for future travel credits or changes, while refundable fares can provide refunds. Contact WestJet for detailed and up-to-date information.

WestJet Cancellation Policy – FAQs