Avianca check in policy offers the facility to the passenger to complete the airport formalities online, through mobile app, at the airport as well as over the  phone. 

In this post, we will understand the norms and guidelines that any passenger needs to know before completing the Avianca flight check-in, the various check-in options and facilities available for passengers, and much more. 


Avianca Airlines Check In Guidelines

Avianca Airlines Check In

As per the Avianca check-in policy, passengers must arrive at the check-in counter and the boarding gate sufficiently before the scheduled departure. The check-in time would be mentioned in the boarding pass or the e-ticket confirmation. 

Just like that, there are Avianca flight check in guidelines for the infants/children, certain baggage considerations, and check-in for flight booking with layovers – 

  • Passengers who need to cancel the flight, must cancel the check-in request beforehand. To know more about the flight cancellation, read the Avianca cancellation policy
  • The airline restricts the changes to the booking after the check-in. 
  • Online check-in option is not available for passengers like pregnant women, unaccompanied minors, and passengers with visual and hearing impairments. 
  • Avianca online check-in applicable for the passengers who purchased flight through the airline’s website or any direct sales channel created by the airlines.  

Avianca Check-in for Passengers Flying with Infants

  • When travelling with infants, keep in mind that the flight ticket must be linked to the adult’s reservation at the time of check in. Remember that all infants, regardless of age, must have their own ticket. 
  • You must have the details of an adult passenger associated with the booking when checking in with children aged 2 to 11.
  • The web check-in and mobile check-in services are only available if you have an associated booking reference with the infant.  To club an infant with your flight reservation, feel free to reach the Avianca customer care phone number at +1-844-673-0381

Legal Documents for Avianca Flight Check in

  • Passengers need to keep the passport or government issued photo ID, visa, boarding pass, and other travel documents handy at the time of check-in. 
  • The passenger is solely responsible for the information entered in the check-in portal. 
  • Avianca airlines is not responsible for any additional airline’s penalty and other expenses to the customs and immigration authority. 
  • Passengers who purchase a frivolous reservation may have their flight cancelled and may be barred from boarding the flight in the future under applicable laws.

Check in Policy for Passengers have a Connection/Stopover

  • If you have a connecting flight, the Avianca kiosk or airport check-in would be available in the selected cities in Columba.  Therefore, it is recommended to complete the online check-in.
  • Always use web check-in or auto check-in to get your boarding pass to your final destination in case of a flight booking with stopover or layover. 

Avianca Baggage Check In

Avianca Baggage Check In
  • Passengers who need to check their luggage head to the baggage drop counter at the airport, and need to complete the formality 60 minutes before the scheduled departure. 
  • Passengers with the checked baggage must arrive at least 3 hours before the scheduled departure for international flights and 2 hours for the domestic flight. 
  • Carrying harmful materials in your carry-on as well as checked luggage is prohibited.
  • Authorities can open and inspect your suitcases even if you are not present. Even if your luggage is already sealed, the inspection may occur. Please note Avianca airlines are not liable for this inspection if the seal is broken or removed. 
  • If you’re taking a connecting flight, keep in mind that you recieve your luggage until you arrive at your final destination provided that all of the flight segments are part of a transportation agreement.  To know more, please read Avianca Airlines baggage policy. 
  • Regardless of any destination, the weight allowance for the checked baggage is 23 kg for Economy Class, and for Business Class is 32 kg. 
  • To get the best price on the Avianca baggage check-in allowance, you can add at the time of flight booking.
  • To add the checked luggage on your existing reservation, you can do is – 
    • Enter the My Trip section.  
    • To access your booking, enter the reservation code and the last name of the passenger.
    • Select the option ‘Purchase baggage’. 
    • Select the articles you need to purchase.
    • Complete the purchase process and save changes to complete the Avianca baggage check-in request.

How to Print Avianca Boarding Pass?

With the Avianca pre check in tool, you can print your boarding pass quickly and easily from any location. You can also visit the Avianca airport check in counters for assistance with the check-in process and printing of your boarding pass. In addition – 

Print Avianca Boarding Pass
  • By the orders of the airport authorities and government, it is mandatory to carry Avianca print boarding pass in Cancun, Havana, Puerto Rico, Porto Alegre, Punta Cana, Rio de Janeiro, and Santa Cruz de La Sierra, as per the Avianca international flight check in policy. 
  • If you arrive at the airport without a boarding pass, you can print it at one of the airport kiosks. This option is available if you aren’t able to locate your digital boarding pass on your smartphone. 
  • If you didn’t save or misplaced your boarding pass on your phone, you can visit the Mobile Check In link on the Avianca app and look for it in the lower section of the page. If not, re-enter your information and you will receive it right away.
  • Remember to proceed directly at the security checkpoint with your photo ID and the boarding pass if you are travelling with carry-on baggage only.

Avianca Check In Options

With Avianca, you can complete the flight check-in through mobile, web, and the airport.  The airlines open the check-in 24 hours before the scheduled departure. 

Avianca Mobile Check In

Remember that if you check in using your smartphone, your boarding pass will be displayed on your phone and you will not need to print it. Simply flash your mobile screen at the airport counter, security gate, or the boarding lounge, as needed. Follow these steps to complete the flight check-in – 

Avianca Mobile Check In
  • Select the Avianca mobile check-in option from the airline’s mobile app on your smartphone 
  • Enter the booking details such as confirmation code and the last name of the passenger to retrieve the reservation. 
  • Select the seat preference. Add meals and any special services you need.
  • Upon completing the request you will receive the boarding pass on your email. 
  • Show your Avianca mobile check in boarding pass directly from your phone screen. 

Avianca Web Check In

Please note that if you complete the Avianca check in online through the arine’s website, you need to print the boarding pass. To compete the Avianca online check in –

  • Select the ‘Avianca Airlines check in’ tab on the airline’s homepage.
  • Enter the booking details such as confirmation code and the last name of the passenger to retrieve the reservation. 
  • Select seats, and meal preference  to your travel. 
  • The boarding pass will be displayed on the screen.
  • All you need to do is print the boarding pass before you arrive at the airport. 

The Avianca online check in service is available for – 

  • Passenger with confirmed ticket.
  • The validating carrier must be the Avianca Airlines
  • Tickets issued in any class or with class of service upgrades.
  • Reservation with no more than 9 passengers.
  • Flights with shared code, operated by Avianca. 

The Avianca app check in or web check-in is not available for – 

  • Bookings that have already checked in
  • Travelers with oxygen concentrators or portable dialysis equipment.
  • Passengers carrying firearms
  • Passengers with visual and hearing impairments. 

Avianca Phone Check-in

Passenger who are unable to access the Avianca app check-in or online check-in must complete the request by calling the Avianca customer service phone number at +1-844-673-0381. An additional service fee may apply.

Avianca Airport Check In

When you arrive at the airport, you need to complete the Avianca pre check in according to the established domestic and international flight times. You only need to bring all of your documentation to the airport counters, and your baggage and boarding pass will be checked in minutes.

Avianca Kiosk Check-in

Avianca Kiosk Check-in

An easy and quickest way to check-in at the airport through kiosks – 

  • Enter the booking details in the kiosk system.
  • Acknowledge that you know about the dangerous goods.
  • Select the passenger’s identity. 
  • Confirm the passenger name and choose your seat. 
  • Fill in the requested information as well as emergency contact information.
  • Make a note of how many bags you have and print your Baggage Tag.

Avianca Check In Time

We’d like to provide you the actual time to arrive at the airport to help you prepare for your upcoming journey. The airline’s goal is to make your trip as stress-free as possible, so that when you arrive at the departure gate you have plenty of time to board your flight, and settle in. 

For most flights, you need to comlt with the following Avianca pre check-in time – 

  • For Avianca operated flights to and from the United States, passengers without checked baggage must check-in at least 45 minutes before departure, as per the Avianca international flight check in policy. 
  • Flights operated to and from the United States, passengers with checked baggage must check-in at least 60 minutes before departure.
  • For Avianca operated flights within the Columbia, passengers without checked baggage must check-in at least 30 minutes before departure.
  • For Avianca operated flights within the Columbia, passengers with checked baggage must check-in at least 45 minutes before departure.

Columbia and international Airports within minimum Avianca check-in time – 

AirportAvianca Check In time for non-stop international flightsCheck-in time for flights within the Columbia with checked baggageCheck-in time for flights within the Columbia with carry-on baggage
Cali60 minutes45 minutes45 minutes
Cartagena75 minutes45 minutes30 minutes
Medellin60 minutes45 minutes45 minutes
Bogota60 minutes30 minutes30 minutes
Santa Marta60 minutes45 minutes45 minutes
Monteria60 minutes45 minutes45 minutes
San Andres60 minutes30 minutes30 minutes
Santa Marta60 minutes45 minutes45 minutes

Avianca Flight Check In Fee

As per the Avianca check in policy, the online check-in is free of charge as the kiosk check-in at the airport. However, the airline charges for the check-in over the phone and for the check-in at the airport counter. 

Web check-inMobile check-inKiosk check-inPhone check-inAirport counter check-in
Domestic check-in fee (in USD)FreeFreeFree2525
International Check-in fee (USD)FreeFreeFree5075
Avianca print boarding pass fee (in USD)55555

Avianca check in provides you with some of the easiest travel experiences in the era of technology. By using their mobile app, website, or by calling the airline’s contact centre, you can complete the check-in procedure fast, even without waiting in line. The airline is also currently offering a 25% discount on the baggage and the seat selection. There are no other online booking websites better than avianca.com for booking flights and keeping track of your upcoming journey and security information about it. Because we know that one enjoys travelling with comfort and convenience, enjoying all of these features is only possible by opting for this platform.


Avianca Airlines Check In Policy – Frequently Asked Questions (FAQs)

TSA security checks may take longer than usual. Passengers with the checked baggage must arrive at least 3 hours before the scheduled departure for international flights and 2 hours for the domestic flight. On all flights the boarding gate closes 30 minutes before departure.

To complete the flight check-in select the ‘Avianca check in’ tab on the airline’s homepage. Enter the booking details such as confirmation code and the last name of the passenger to retrieve the reservation. Select seats, and meal preference  to your travel. All you need to do is print the boarding pass before you arrive at the airport.

After you’ve double-checked your information, you can print Bag Tags for your bags* and proceed to the baggage drop-off counter. The steps include – 

  • Choose the baggage to check-in.
  • Choose the number of tages you need for your luggage. In case of more than 1 baggage, choose accordingly. 
  • When you’ve decided on the number of bags, click Continue to print your Bag Tags.
  • Attach the tags to your luggage and go to the baggage drop off counter.

On a single booking, not more than 9 passengers are allowed to check-in at single request.

Passengers to display the identity card, and the boarding pass at the entry gate. Followed by that,

  • You need to proceed at the baggage drop counter.
  • An electronic receipt will be sent to the passenger. 
  • Passenger to comply with the social distancing and the mask policy norms.
  • Passengers need to complete the check-in, and drop the baggage at least 60 minutes before departure.

At the time of Avianca web check in, you will be given the option of selecting your seat. There may be some seats that are unavailable due to airline restrictions. You must choose a vacant seat that is most convenient for you.

You must arrive at the airport at least 2 hours prior to the scheduled departure time, according to Avianca check-in policy.

After you have completed the check-in, you are not allowed to cancel the reservation. However, passengers can make changes to the flight date/time/destination, subject to availability. The request must be processed up to 3 hours before the scheduled departure for international flights, and 2 hours for the domestic flights.

Passengers who need to cancel the flight, must cancel the check-in request beforehand. To know more about the flight cancellation, read the Avianca flight cancellation policy. The airline restricts the changes to the booking after the check-in.

The online check-in opens 24 hours before the scheduled departure and must be completed up to 60 minutes before departure for international flights, and j75 minutes before departure for domestic flights.

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