Avianca pet policy allows you to travel with pets both in cabin and as checked baggage, keeping in mind that the pet travel must be requested at the time of booking or at least 24 hours before the scheduled departure.

Avianca Pet Policy - Airlinespolicy

The airlines only accept a limited number of pets per flight, so be sure to go through the Aer Lingus pet travel guidelines for a hassle-free experience.

Avianca Pet In Cabin Policy

For Aviana pet travel on domestic flights in Colombia, the airlines exclusively accommodate animals like dogs, cats, and small ornamental birds.

Avianca pet in cabin

As per Avianca Airlines pet policy, the following conditions may apply –

Pets AllowedOnly Cats and dogs are allowed on international flights.
Within Colombia: Small birds, cats, and dogs
Pet AgeAt least 4 months old
Pet ReservationsCall or visit the Avianca Airlines office in your city/country. Avianca Pet Travel must be booked up to 48 hours before departure
HeightThe maximum height of the pet must not exceed 20 cm
Pet FormsHealth Certificate. Vaccination certificate issued by a certified veterinarian
Pet LimitOnly 1 pet carrier is allowed per passenger
Pet Carrier SizeMust be within 55x35x25 cm
WeightWeight must be within 8 kg (18 lbs)
Changes/CancellationAfter pet travel is confirmed, an Avianca flight change request is not permitted

They must be emotional support dogs and be carried in flexible containers. Please note that other pets cannot be carried as checked or carry-on baggage.

Avianca pet fee for in-cabin travel

Below is the overview of the in-cabin pet travel fee –

Travel routesThrough Customer ServiceAt the Airport
Nationals in ColombiaFrom COP 75,000From COP 115,000
Nationals in EcuadorFrom $45From $70
In AmericaFrom $135From $153
To EuropeFrom $170From $192
From EuropeFrom EUR 150 /From GBP 125From EUR 176 /From GBP 150

What types of pets are accepted onboard?

Dogs and cats older than four months are welcome. In addition –

  • Service dogs: Taught to work or complete tasks for someone with a handicap. They receive their training at accredited, specialized facilities. 
  • Emotional support dogs: ESA don’t need to be trained, but the traveler must present a medical note from a mental health expert attesting to their condition to bring their pet along.

Avianca Pet Cargo Service

If your pet exceeds the weight limit for in-cabin travel, an alternative option is available where they can be transported as checked baggage in the hold, following the guidelines of the Avianca Airlines baggage policy.

Avianca pet cargo

The following conditions may apply –

Pets AllowedDogs, Cats and Roosters
Pet AgeAt least 4 months old
Pet ReservationsAvianca Pet Travel must be booked up to 48 hours before departure
Pet FormsNo more than 15 pets are allowed, and each pet weighs no more than 50 kg
Check-inYou need to arrive at the Avianca check-in counter at the airport at least 3 hours before the scheduled departure
Pet LimitOnly 1 pet carrier is allowed per passenger
Pet Carrier SizeMust be within 55x35x25 cm
WeightUp to 50 Kg. Including the container, the weight must be within 55 kg
Maximum Pets AllowedNo more than 15 pets are allowed
Each pet weighs no more than 50 kg

Avianca pet fee for travel as cargo

Below is the overview of the fee for Aviana cargo pets (in the hold) service –

Travel routesThrough Customer ServiceAt the Airport
Nationals in ColombiaFrom COP 220,000From COP 280,000
Nationals in EcuadorFrom $60From $70
In AmericaFrom $210From $222
To EuropeFrom $215From $216
From EuropeFrom EUR 190/GBP 160From EUR 235

Special conditions for Roosters under Avianca pet policy

Take note of the following considerations when requesting pet travel for Roosters –

  • Pet owners need to transport birds in suitable containers or crates made of cardboard, wood, or the more common cloth material. 
  • It is important to present a valid health certificate issued by a veterinarian for the bird being transported.
  • Only one bird is allowed per compartment. You are allowed to bring a maximum of two containers for your birds. 
  • You can only transport up to six roosters in total.
  • The weight of the birds should not exceed 20 kg, excluding the weight of the container.

Please Note: Avianca does not transport live exotic birds, as well as protected or endangered species. 

Exceptions to Avianca pet travel allowance

You must make a note of the following exceptions in the Avianca pet policy, that will apply for pet travel in the hold – 

  • Live animal transportation is prohibited to the Galapagos Islands. 
  • Flights to the UK do not offer this service due to Animal Reception Center restrictions. 
  • Flights to/from Aruba and Curaçao do not provide this service, except for authorized permanent moves to Curaçao.

Steps For Booking Avianca Pet Travel

  • Dial the designated phone number to connect with a representative.
  • Once connected with a customer service representative, explain that you would like to book pet travel on an Avianca flight. 
  • Provide all the necessary details about your pet and your travel plans. 
  • The customer service representative will guide you through any specific requirements or regulations related to pet travel with Avianca.
  • Provide any required personal details and payment information to finalize the booking.

Once the booking is complete, ask the representative to confirm the details of your pet’s travel. Also, confirm the in-cabin carrier dimensions and any additional requirements.

Passengers calling from Columbia may reach out to the following numbers – 

LocationPhone Number
Toll Free018000-953-434
United States+1-800-284-2622

Avianca Pet Carrier Requirements

As per the Avianca pet policy, the following pet travel guidelines must be followed –

  • Avianca pet carrier size must not exceed 41cm x 30cm x 20cm (L x W x H).
  • The pet carriers must allow your pet to move and stretch freely.
  • The weight of the pet carrier must be less than 22lbs (10 kg).
  • The carrier must have proper ventilation.
  • The material must be waterproof and leakproof.
  • The Avianca pet carrier must be the one approved by the airline.

Documents Required For Avianca Pet Travel

As per Avianca pet policy, the following documents must be required –

  • A copy of the Health Certificate
  • A vaccination certificate administered by a licensed veterinarian.
  • All the necessary import/export documentation complies with the stipulated requirements.

Avianca Emotional Support Animal (ESA) Policy

Avianca Airlines allows you to travel with an Emotional Support Animal in cabin, but you must present official mental health certificate or a letterhead signed by your mental health specialist, stating that you need an ESA with you.

Avianca Emotional Support Animal

Below is the overview of the condition applied for Emotional Support Animals (ESA) –

Accepted AnimalsDogs, cats, and small ornamental birds
(in-cabin on domestic flights in Colombia)
Kennel Size RequirementMust not exceed 22x14x10 in 
Avianca Emotional Support Animal LimitOnly one emotional support dog allowed, with the required documentation
Booking limitPassengers must book the pet travel up to 48 hours before scheduled departure
Maximum Weight22 lb. If the dog weighs more than that, it will fly in the hold at no additional charge
Maximum Dog Height20 cm
Minimum Age RequirementAggressive pets or those that may bother passengers or crew will not be allowed in the cabin
Exclusion of Aggressive or Disruptive PetsAggressive pets or those that may bother passengers or crew will not be allowed in cabin
Option for Aggressive DogsAggressive dogs can be transported in the hold, with extra fees
Maximum pet limit6 pets per aircraft

Steps To Book Avianca Emotional Support Animal

You must book your pet’s travel more than 48 hours before your flight through the airline’s contact center. Follow these steps to book the travel –

  • Reach out to Avianca’s customer service. You can find the number on the airline’s website or we have curated a list of phone numbers for your convenience below this section.
  •  Inform them that you will be traveling with an ESA and would like to make a reservation.
  • They will guide you through the process and assist you in selecting suitable seating arrangements to accommodate you and your ESA.
  • Provide the necessary information, such as your travel dates, preferred departure and arrival airports, and any additional requirements related to your ESA. 
  • There’s no fee associated with traveling with ESA.
  • Once you have completed the booking and made the necessary payments, review your reservation details, including flight dates, times, and any special instructions related to your ESA.

Before your travel date, make sure you have all the required documents and necessary supplies for your ESA, including their appropriate carrier or kennel. 

Documents Required For Avianca Emotional Support Animal

To travel with an emotional support dog, the document should not be older than 1 year from the date of your flight. It must be on a letterhead, signed by a mental health professional.

If you’re flying from one of these countries, you must submit the following paperwork – 

Flights to ColombiaThe health certificate must be stamped and signed by APHIS
US DOT ESA Transportation Form and Animal Relief Attestation Form. Download the import permit application. A valid rabies certificate is required
Flights to ColombiaThe health certificate must be stamped and signed by APHIS
US DOT ESA Transportation Form and Animal Relief Attestation Form. Download the import permit application. A valid rabies certificate is required
Pets from the United StatesA pet passport is required
Pets from SpainExport Certificate from the Kingdom of Spain. The said document is required upon arrival in Columbia
Flights from/to EuropeA pet passport is required

Avianca Service Dog Policy

Avianca service dog travel

Passengers must book the travel with service dogs up to 48 hours before the scheduled departure. You must meet the following requirements –

  • Arrive at least 3 hours before scheduled departure for international flights, and 2 hours before for domestic flights.
  • Use a muzzle if your dog displays potentially aggressive behavior.
  • Aggressive pets cannot fly in the cabin and will be placed on hold, with additional charges incurred.
  • The airport animal health authorities and Avianca reserve the right to refuse transportation if the pet fails to meet the safety conditions.

Avianca pet travel requirements for service dog

As per Avianca service dog policy, the following requirements must be met –

  • Able stay on their feet.
  • Refrain from repetitive barking.
  • Avoid biting or jumping over people.
  • Do not relieve at the airport or on board.
  • Must not exhibit inappropriate behavior.

Additional Information for travelling with a service dog

  • Travel with up to 2 service, guide, or rescue dogs.
  • No breed restrictions for service dogs.
  • Accept service dogs of any size as long as they don’t obstruct evacuation.
  • Transfer to another flight if necessary.

The guidelines of Avianca pet policy are there to make sure of a hassle-free travel experience for you and your beloved companion. Avianca Airlines allows you to travel with regular pets, service dogs, and emotional support animals as well, but you must adhere to the aforementioned rules and booking times.

FAQs related to Avianca Pet Policy

Does Avianca allow pets?

Avianca generally allows pets to travel in the cabin or as checked baggage, provided you must meet the following conditions.

How much is Avianca pet fee?

The pet fee or cost of transporting a pet on Avianca can vary depending on factors such as the type of pet, and the destination. Refer to the fee section in this article.

What type of pet carrier is required?

The carrier should be well-ventilated, and secure, and provide enough space for your pet to stretch and stand. The pet carrier must be an authorized carrier.

What pets are allowed on Avianca flights?

Avianca generally allows cats and dogs to travel as pets, both in-cabin and as checked baggage.

How old does my pet have to be to travel?

Pets should be at least 8 to 12 weeks old, depending on the specific service offered by the airlines.

What is the maximum weight for a pet and its carrier?

For in-cabin travel, the weight must not exceed 8 kg. For checked baggage, the weight must be within 50 kg.

Are service animals allowed on Avianca flights?

Yes, Avianca allowed service animals to accompany passengers with disabilities in the cabin.

Is there any weight restriction for pets traveling in the cabin?

Yes, that is your pet must not weigh more than 18 lbs (8 kg).

Does the container have any weight restrictions?

Yes, the max. the weight of the container can be 22 lbs.

How many hours prior reservation must be made for emotional dogs?

Reservation must at least be made 48 hours before the flight’s departure. 

Am I allowed to feed my pet?

Yes, you are allowed but the pet must remain within the container.

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