Avianca Pet Policy

Traveling with pets can be an exciting and rewarding experience, but it often requires careful planning and knowledge of the airline’s pet policy. If you’re considering flying with your beloved furry friend and have chosen Avianca as your airline of choice, you’ve come to the right place. 

In this article, we will delve into Avianca pet policy, providing you with essential information to ensure a smooth and enjoyable journey for both you and your pet.

What are the Guidelines Under Avianca Pet Policy For In Cabin Travel?

For Aviana Pet Travel on domestic flights in Colombia, the airlines exclusively accommodate animals like dogs, cats, and small ornamental birds. 

The following conditions may apply – 

They must be emotional support dogs and be carried in flexible containers. Please note that other pets cannot be carried as checked or carry-on baggage. 

Required Documentation – As per Avianca pet policy, the following documents must be required

• A copy of the Health Certificate
• A vaccination certificate administered by a licensed veterinarian.
• All the necessary import/export documentation is in compliance with the stipulated requirements.

How to book – Contact the center and sales office. You can either take Whatsapp support or simply visit the Service Office. 

Follow these steps – 

• Dial the designated phone number to connect with a representative
•  Once connected with a customer service representative, explain that you would like to book pet travel on an Avianca flight. 
• Provide all the necessary details about your pet and your travel plans. 
• The customer service representative will guide you through any specific requirements or regulations related to pet travel with Avianca.
• Provide any required personal details and payment information to finalize the booking

Once the booking is complete, ask the representative to confirm the details of your pet’s travel. Also, confirm the in-cabin carrier dimensions and any additional requirements. 

Passengers calling from Columbia may reach out to the following numbers – 

Avianca Pet Travel Fee – Below is the overview of the in-cabin pet travel fee 

What types of pets are accepted onboard?

Dogs and cats older than four months are welcome. In addition –  

• Service dogs: who have been taught to work or complete tasks for someone with a handicap. They receive their training at accredited, specialized facilities. 
• Emotional support dogs: these don’t need to be trained, but the traveler must present a medical note from a mental health expert attesting to their condition in order to bring their pet along.

What is Avianca Pet Policy as Checked Baggage (Cargo Hold)?

According to Avianca Airlines baggage policy, if your pet exceeds the weight limit for in-cabin travel, an alternative option is available where they can be transported as checked baggage in the hold.

The following conditions may apply 

Required documentation – The document’s requirements remain the same as Avianca In Cabin Pet Travel. 

How to book – Passengers need to approach the Avianca Contact Centre. You can follow the same steps as mentioned in the ‘Avianca Pet Policy For In Cabin Travel’ section.

Avianca Pet Fee – Below is the overview of the fee for Aviana cargo pets (in the hold) service – 

Special conditions for Roosters – Take note of the following considerations when requesting pet travel for Roosters – 

• Pet owners need to transport birds in suitable containers or crates made of cardboard, wood, or the more common cloth material. 
• It is important to present a valid health certificate issued by a veterinarian for the bird being transported.
• Only one bird is allowed per compartment. You are allowed to bring a maximum of two containers for your birds. 
• You can only transport up to six roosters in total.
• The weight of the birds should not exceed 20 kg, excluding the weight of the container.

Please note that Avianca does not transport live exotic birds, as well as protected or endangered species. 

Exceptions – You must make a note of the following exceptions that will apply for pet travel in the hold – 

• Live animal transportation is prohibited to the Galapagos Islands. 
• Flights to the UK do not offer this service due to Animal Reception Center restrictions. 
• Flights to/from Aruba and Curaçao do not provide this service, except for authorized permanent moves to Curaçao.

What is Avianca Pet Policy For ESA?

Below is the overview of the condition applied for the Emotional Support Dog – 

How to book – You must book your pet’s travel more than 48 hours before your flight through the airline’s contact centre.Follow these steps to book the travel – 

• Reach out to Avianca’s customer service. You can find the number on the airline’s website or we have curated a list of phone number for your convenience below this section.  
•  Inform them that you will be traveling with an ESA and would like to make a reservation.
• They will guide you through the process and assist you in selecting suitable seating arrangements to accommodate you and your ESA.
• Provide the necessary information, such as your travel dates, preferred departure and arrival airports, and any additional requirements related to your ESA. 
• There’s no fee associated with traveling with ESA.
• Once you have completed the booking and made the necessary payments, review your reservation details, including flight dates, times, and any special instructions related to your ESA.

Before your travel date, make sure you have all the required documents and necessary supplies for your ESA, including their appropriate carrier or kennel. 

Required paperwork – To travel with an emotional support dog, the document should not be older than 1 year from the date of your flight. It must be on a letterhead, signed by a mental health professional.

• A document certifying the breed of the dog
• Copy of pet’s vaccination record.
• Certificate of health inspection issued by a veterinarian.
• Aviana Emotional Support Animal Form

If you’re flying from one of these countries, you must submit the following paperwork – 

Can I fly with my service dog on Avianca Airlines Flight?

Passengers must book the travel with service dogs up to 48 hours before the scheduled departure. You must meet the following requirements – 

• Arrive at least 3 hours before scheduled departure for international flights, and 2 hours before for domestic flights.
• Use a muzzle if your dog displays potentially aggressive behavior.
• Aggressive pets cannot fly in the cabin and will be placed on hold, with additional charges incurred.
• The airport animal health authorities and Avianca reserve the right to refuse transportation if the pet fails to meet the safety conditions.
• As per Avianca service dog policy, the following requirements must be met – 

•  Stay on feet
• Refrain from repetitive barking
• Avoid biting or jumping over people.
• Do not relieve at the airport or on board
• Must not exhibit inappropriate behavior.

• Travel with up to 2 service, guide, or rescue dogs.
• No breed restrictions for service dogs.
• Accept service dogs of any size as long as they don’t obstruct evacuation.
• Transfer to another flight if necessary.

Avianca pet policy offers valuable guidelines and requirements for pet owners who wish to travel with their beloved companions. Whether you are planning to transport your pet in the cabin or the hold, Avianca provides clear instructions to ensure a safe and comfortable journey for both pets and passengers.

Frequently Asked Questions – FAQs