Traveling with pets can be an exciting and rewarding experience, but it often requires careful planning and knowledge of the airline’s pet policy. If you’re considering flying with your beloved furry friend and have chosen Avianca as your airline of choice, you’ve come to the right place. 

In this article, we will delve into Avianca pet policy, providing you with essential information to ensure a smooth and enjoyable journey for both you and your pet.

What are the Guidelines Under Avianca Pet Policy For In Cabin Travel?

For Aviana Pet Travel on domestic flights in Colombia, the airlines exclusively accommodate animals like dogs, cats, and small ornamental birds. 

Avianca airlines pet policy

The following conditions may apply – 

Pets AllowedOnly Cats and dogs are allowed on international flights. Within Colombia: Small birds, cats, and dogs.
Pet AgeAt least 4 months old.
Pet Reservations– Call or visit the Avianca Airlines office in your city/country. Avianca Pet Travel must be booked up to 48 hours before departure.
HeightThe maximum height of the pet must not exceed 20 cm.
Pet Forms– Health Certificate. Vaccination certificate issued by a certified veterinarian.
Pet LimitOnly 1 pet carrier is allowed per passenger.
Pet Carrier SizeMust be within 55x35x25 cm
WeightWeight must be within 10 kg
Changes/cancelationAfter pet travel is confirmed, Avianca flight change request is not permitted.

They must be emotional support dogs and be carried in flexible containers. Please note that other pets cannot be carried as checked or carry-on baggage. 

Required Documentation – As per Avianca pet policy, the following documents must be required

  • A copy of the Health Certificate
  • A vaccination certificate administered by a licensed veterinarian.
  • All the necessary import/export documentation is in compliance with the stipulated requirements.

How to book – Contact the center and sales office. You can either take Whatsapp support or simply visit the Service Office. 

Follow these steps – 

  • Dial the designated phone number to connect with a representative
  •  Once connected with a customer service representative, explain that you would like to book pet travel on an Avianca flight. 
  • Provide all the necessary details about your pet and your travel plans. 
  • The customer service representative will guide you through any specific requirements or regulations related to pet travel with Avianca.
  • Provide any required personal details and payment information to finalize the booking

Once the booking is complete, ask the representative to confirm the details of your pet’s travel. Also, confirm the in-cabin carrier dimensions and any additional requirements. 

Passengers calling from Columbia may reach out to the following numbers – 

LocationPhone Number
Barranquilla60 5 330-2030
Bogota60 1 401-3434
Cali60 2 321-3434
Medellin60 4 444-3434
Toll Free018000-953-434
United States+1-800-284-2622

Avianca Pet Travel Fee – Below is the overview of the in-cabin pet travel fee 

Travel routesThrough Customer ServiceAt the Airport
Nationals in ColombiaFrom COP 75,000From COP 115,000
Nationals in EcuadorFrom $45From $70
In AmericaFrom $135From $153
To EuropeFrom $170From $192
From EuropeFrom EUR 150 /From GBP 125From EUR 176 /From GBP 150

What types of pets are accepted onboard?

Dogs and cats older than four months are welcome. In addition –  

  • Service dogs: who have been taught to work or complete tasks for someone with a handicap. They receive their training at accredited, specialized facilities. 
  • Emotional support dogs: these don’t need to be trained, but the traveler must present a medical note from a mental health expert attesting to their condition in order to bring their pet along.

What is Avianca Pet Policy as Checked Baggage (Cargo Hold)?

According to Avianca Airlines baggage policy, if your pet exceeds the weight limit for in-cabin travel, an alternative option is available where they can be transported as checked baggage in the hold.

The following conditions may apply 

Pets AllowedDogs, Cats and Roosters
Pet AgeAt least 4 months old.
Pet ReservationsAvianca Pet Travel must be booked up to 48 hours before departure.
Pet Forms– Health Certificate. Vaccination certificate issued by a certified veterinarian.

You need to arrive at the Avianca check-in counter at the airport at least 3 hours before the scheduled departure
Pet LimitOnly 1 pet carrier is allowed per passenger.
Pet Carrier SizeMust be within 55x35x25 cm
WeightUp to 50 Kg. Including the container, the weight must be within 55 kg.
Maximum Pets allowedNo more than 15 pets are allowed, each pet weighs no more than 50 kg.
Avianca airlines pet carrier size and dimensions

Required documentation – The document’s requirements remain the same as Avianca In Cabin Pet Travel. 

How to book – Passengers need to approach the Avianca Contact Centre. You can follow the same steps as mentioned in the ‘Avianca Pet Policy For In Cabin Travel’ section.

Avianca Pet Fee – Below is the overview of the fee for Aviana cargo pets (in the hold) service – 

Travel routesAt the AirportAt the Airport
Nationals in ColombiaFrom COP 220,000From COP 280,000
Nationals in EcuadorFrom $60From $70
In AmericaFrom $210From $222
To EuropeFrom $215From $216
From EuropeFrom EUR 190 /From GBP 160From EUR 235

Special conditions for Roosters – Take note of the following considerations when requesting pet travel for Roosters – 

  • Pet owners need to transport birds in suitable containers or crates made of cardboard, wood, or the more common cloth material. 
  • It is important to present a valid health certificate issued by a veterinarian for the bird being transported.
  • Only one bird is allowed per compartment. You are allowed to bring a maximum of two containers for your birds. 
  • You can only transport up to six roosters in total.
  • The weight of the birds should not exceed 20 kg, excluding the weight of the container.

Please note that Avianca does not transport live exotic birds, as well as protected or endangered species. 

Exceptions – You must make a note of the following exceptions that will apply for pet travel in the hold – 

  • Live animal transportation is prohibited to the Galapagos Islands. 
  • Flights to the UK do not offer this service due to Animal Reception Center restrictions. 
  • Flights to/from Aruba and Curaçao do not provide this service, except for authorized permanent moves to Curaçao.

What is Avianca Pet Policy For ESA?

Below is the overview of the condition applied for the Emotional Support Dog – 

Accepted AnimalsDogs, cats, and small ornamental birds (in cabin on domestic flights in Colombia)
Kennel Size RequirementMust not exceed 22x14x10 in 
Emotional Support Dog LimitOnly one (1) emotional support dog allowed, with required documentation
Booking limitPassengers must book the pet travel up to 48 hours before scheduled departure
Maximum Weight22 lb. If the dog weighs more than that, it will fly in the hold at no additional charge
Maximum Dog Height20 cm
Minimum Age RequirementDogs must be at least 4 months old
Exclusion of Aggressive or Disruptive PetsAggressive pets or those that may bother passengers or crew will not be allowed in cabin
Option for Aggressive DogsAggressive dogs can be transported in the hold, with extra fees
Maximum pet limit6 pets per aircraft

How to book – You must book your pet’s travel more than 48 hours before your flight through the airline’s contact centre.Follow these steps to book the travel – 

  • Reach out to Avianca’s customer service. You can find the number on the airline’s website or we have curated a list of phone number for your convenience below this section.  
  •  Inform them that you will be traveling with an ESA and would like to make a reservation.
  • They will guide you through the process and assist you in selecting suitable seating arrangements to accommodate you and your ESA.
  • Provide the necessary information, such as your travel dates, preferred departure and arrival airports, and any additional requirements related to your ESA. 
  • There’s no fee associated with traveling with ESA.
  • Once you have completed the booking and made the necessary payments, review your reservation details, including flight dates, times, and any special instructions related to your ESA.

Before your travel date, make sure you have all the required documents and necessary supplies for your ESA, including their appropriate carrier or kennel. 

Required paperwork – To travel with an emotional support dog, the document should not be older than 1 year from the date of your flight. It must be on a letterhead, signed by a mental health professional.

  • A document certifying the breed of the dog
  • Copy of pet’s vaccination record.
  • Certificate of health inspection issued by a veterinarian.
  • Aviana Emotional Support Animal Form

If you’re flying from one of these countries, you must submit the following paperwork – 

Flights to ColombiaHealth certificate valid up to 10 days on the day of departure
Certificate that states that the pet is free of any infection.
Pets from the United StatesHealth certificate must be stamped and signed by APHIS.
US DOT ESA Transportation Form and Animal Relief Attestation Form. Download the import permit application.Valid rabies certificate is required.
Pets from SpainExport Certificate from the Kingdom of Spain. The said document is required upon arrival in Columbia.
Flights from/to EuropePet passport is required.

Can I fly with my service dog on Avianca Airlines Flight?

Passengers must book the travel with service dogs up to 48 hours before the scheduled departure. You must meet the following requirements – 

  • Arrive at least 3 hours before scheduled departure for international flights, and 2 hours before for domestic flights.
  • Use a muzzle if your dog displays potentially aggressive behavior.
  • Aggressive pets cannot fly in the cabin and will be placed on hold, with additional charges incurred.
  • The airport animal health authorities and Avianca reserve the right to refuse transportation if the pet fails to meet the safety conditions.
  • As per Avianca service dog policy, the following requirements must be met – 
  •  Stay on feet
  • Refrain from repetitive barking
  • Avoid biting or jumping over people.
  • Do not relieve at the airport or on board
  • Must not exhibit inappropriate behavior.
  • Travel with up to 2 service, guide, or rescue dogs.
  • No breed restrictions for service dogs.
  • Accept service dogs of any size as long as they don’t obstruct evacuation.
  • Transfer to another flight if necessary.

Avianca pet policy offers valuable guidelines and requirements for pet owners who wish to travel with their beloved companions. Whether you are planning to transport your pet in the cabin or the hold, Avianca provides clear instructions to ensure a safe and comfortable journey for both pets and passengers.

Frequently Asked Questions – FAQs

Does Avianca allow pets?

Avianca generally allows pets to travel in the cabin or as checked baggage, provided you must meet the following conditions. 

What is the pet fee on Avianca?

The pet fee or cost of transporting a pet on Avianca can vary depending on factors such as the type of pet, and the destination. Refer to the fee section in this article.

What type of pet carrier is required?

The carrier should be well-ventilated, and secure, and provide enough space for your pet to stretch and stand. The pet carrier must be an authorized carrier. 

What pets are allowed on Avianca flights?

Avianca generally allows cats and dogs to travel as pets, both in-cabin and as checked baggage.

How old does my pet have to be to travel?

Pets should be at least 8 to 12 weeks old, depending on the specific service offered by the airlines.

What is the maximum weight for a pet and its carrier?

For in-cabin travel, the weight must not exceed 10 kg. For checked baggage, the weight must be within 50 kg.

What are the country-specific requirements for pet travel?

It is best to contact Avianca Customer Service support for all country-specific travel requirements.

How far in advance do I need to request pet transportation?

For all pet reservations, passengers need to contact the airlines up to 48 hours before the scheduled departure.

Are emotional support animals and service animals allowed on Avianca flights?

Yes. Avianca allowed service animals to accompany passengers with disabilities in the cabin.

What are some additional things to keep in mind when flying with my pet on Avianca?

Ensure your pet’s health is in good condition and comply with any necessary vaccinations or documentation. Make sure to pack essentials for your pet, such as food, water, and any medications they may require.

Is there any weight restriction for pets traveling in the cabin?

Yes, that is your pet must not weigh more than 18 lbs(8 kg).

Does the container have any weight restrictions?

Yes, the max. the weight of the container can be 22 lbs. 

How many pets are allowed in one (1) container?

Only one (1) pet is allowed per container.

How many hours prior reservation must be made for emotional dogs?

Reservation must at least be made 48 hours prior to the flight’s departure. 

Am I allowed to feed my pet?

Yes, you are allowed but the pet must remain within the container.

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