When you’re flying with a big airline like United, there’s so much that can go wrong. Whether you don’t check your bag into the hold or it’s lost somewhere along the way. If you’re checking luggage, there are many places where mistakes are made and even the most careful passengers can find themselves re-routing their trip to retrieve lost baggage. United Airlines lost and found policy is what you need to learn today!

If you happen to have misplaced, lost, or left behind something on United Airlines then this guide is your best chance of recovery of your lost belongings.

An Overview of United Lost and Found Policy

United Airlines lost and found customer team has a different approach in helping their passengers find the lost items. The airline handles lost item requests by itself, rather than outsourcing to any third-party agencies. 

Hence the airline is required to reimburse passengers if their luggage is damaged, delayed, or lost under any international treaties (for overseas travel). 

Let’s understand how you can reduce the risk of damage, delay, or loss, and you can learn how to pack, check-in, and claim your luggage. 

United Airlines Lost and Found Policy

United Airlines Lost and Found Policy for Damaged Bag 

When damage to a passenger’s baggage and/or its contents occurs while the bag is under the airline’s control during transit, the United flight lost and found team is responsible for repairing or reimbursing the passenger (subject to maximum limits on liabilities).

Airlines are not liable for damage to the bag that occurred prior to its arrival or damage caused by incorrect packing. When a bag’s damage is irreparable, airlines will negotiate a compensation figure based on the bag’s value and depreciation.

However, United Airlines avoids the liability of certain items – 

  • Items that are fragile, or in the form of electronics, cash, perishable items, other valuables, etc.).
  • The Airlines are not compelled to pay passengers for items they have excluded from their contracts of the carriage when traveling within the United States.
  • In addition, United Airlines is accountable for these items if they have accepted them for transport for INTERNATIONAL travel (including the domestic segment of an international itinerary). This is true even if travelers did not reveal that these items were packed in the suitcase when they checked in.

Although, the United Airlines lost and found team shall not compensate for over normal wear and tear. However, United Airlines would still be accountable for damage to checked baggage wheels, handles, straps, and other components.

United Lost and Found Policy for Delayed Bag 

United Airlines will do everything necessary to get your luggage to you as quickly as possible. The next step is to file a delay report on your luggage via United com lost and found or with the United baggage claim desk at the airport. Passengers can continue their journey as planned at this point, and the airline will contact the affected passengers directly to arrange for the delivery of the reported luggage whenever it arrives. Here are the next steps – 

Receive a Message About Delayed Baggage

The United airlines will do its best to send an SMS or email with further instructions concerning the delayed baggage. If a passenger received a  communication from the United lost and found department, please follow the steps to complete the luggage delay report. We advise you to do it either online or with our ground crew at the airport, depending on your destination. The next step would be –

File a Baggage Delay Report
United Airlines Delayed Baggage

If you didn’t receive any additional instructions through SMS or email, your options for filing a baggage delay report from your destination airport. You can fill out the report online, or contact our ground crew at the United lost and found desk if you’d want them to do it for you. Please keep in mind that transporting your suitcase at some airports may necessitate customs processing. You may need the following report to file a delayed baggage report with United Airlines baggage lost and found team – 

  • Passengers names and contact details
  • Your flight information
  • The baggage receipt number
  • Description of the delayed baggage

The airlines will issue a property Irregularity Report (PIR) that will help you trace your delayed baggage. The next step would be to track your baggage – 

Track Your Delayed Baggage

You will receive a property irregularity report (PIR) with a report number after completing the delay report. You can use this number to track the status of your bag using the WorldTracer platform. The United Airlines lost and found customer service can assist you if you have queries about your delayed baggage. If your luggage has not been discovered after 72 hours, You can go ahead fill out the United lost item form to provide more information to the airlines. 

Compensation for the United Airlines Delayed Baggage

You can seek compensation for the delayed baggage with the airline if the baggage was delayed beyond 72 hours. The airlines will reimburse passengers for the day-to-day expenses such as medications, toiletries, clothes, etc.  In the case where passengers received baggage anytime after 72 hours from the date when the delayed baggage report was filed, they are required to complete the compensation form within 21 days after receiving the luggage. Please keep all of the documents and receipts intact until your delayed baggage issue gets resolved.

Lost and Found Policy for Misplaced Baggage 

United Airlines Missing Baggage

United Airlines will generally declare a suitcase missing between five and fourteen days from the date of the missing baggage report filed by the passenger.

The type of route (international vs. domestic), where the itinerary involves more than one airline, the baggage authority searching conduct and other factors.

Responsibility of the United Airlines If the Baggage is Declared Lost

Once a United airline concludes that your luggage has been lost, they are liable to compensate passengers for the contents in the misplaced bag, subject to depreciation and maximum liability restrictions.

  • United Airlines required to refund the baggage fee or additional baggage fee charged during check-in.
  • For all the important things or contents that were in the missing baggage, the United Airlines lost baggage team may seek receipts or other proof to accurately assess the lost baggage compensation. 

Here’s what the liability or compensation amount looks like for the United Airlines domestic and international travel – 

Domestic Lost Baggage Liability

United Airlines lost and found teams exercise the right to compensation and permitted to restrict their obligation for a lost, damaged, or delayed bag on domestic flights, as per DOT guidelines. Airlines can pay more than the amount in lieu of the actual value of the missing bag. The regulation allows for a maximum liability sum of 3,800 USD.

International Lost Baggage Liability

United lost and found claim desk governs the carriage of luggage on most INTERNATIONAL flights. For any baggage that is misplaced, passengers are liable to get 1,780.00 USD. United Airlines can pay more than the amount if they choose to, but they are not obligated to.

Liability for the Missing Assistive Devices

On domestic flights, the United airline’s liability for lost or damaged assistive devices is equivalent to the device’s original purchase price. 

For instance, if the airline destroys or loses an assistive device worth 20,000 USD, the United Airlines baggage lost and found team is liable for 20,000 USD. If a 20,000 USD worth assistive device is damaged but not destroyed by an airline, the airline is liable for the cost of the damage up to the original purchase price.

Any piece of equipment that aids a passenger with a disability in coping with the symptoms of his or her disability. The Assistive Device includes Braces, Wheelchairs, Hearing Aids, and Oxygen Concentrators.

United Airlines Lost Item on Flight

While the chances of recovering your United lost item are minimal, there are a few actions you may take to improve your chances of recovering it. Not all scenarios are straightforward. Here’s a look at a few potential circumstances and what you should do to (hopefully) reclaim your belongings.

  • If you’re still at the airport when you discover you’ve misplaced something and haven’t gone past security. Go approach the airline desk.
  • When United Airlines lost carry-on items go missing on an aircraft, approach the claim office’s Lost & Found section.
  • Realise right away that the item is missing, it’s unlikely that it’ll be at the office, but by notifying the employees and filing a claim will help you receive your lost items quickly.
  • If you’ve already left the airport and aren’t close enough to return, your best bet is to call United Airlines lost and found phone number to verify whether the item has been returned to United lost and found claim desk; if that fails, use the airline’s hotline to submit a formal lost item complaint.

List of United Lost and Found Airport Centres

Lost Baggage

Contact United Airlines lost and found airport center using the information below if you have any concerns, assistance, or have comments about baggage delays, or damaged bags. Below is the airport terminal information you need to know in case of delayed, missed, or damaged baggage –

List of AirportCityAirport CodeTerminal Information
Denver International AirportDenver, ColoradoDENJeppesen Terminal, on Level 5
George Bush Intercontinental International AirportHouston, TexasIAHTerminal C
Newark Liberty International AirportNewark, New JerseyEWRTerminal C and in Terminal A
O’Hare International AirportChicago, IllinoisORDTerminal 1 and in Terminal 2
Washington Dulles International AirportDulles, VirginiaIADMain terminal building, lower level
San Francisco International AirportSan Francisco, CaliforniaSFOGate F11 and E4 of Terminal 3
Los Angeles International AirportLos Angeles, CaliforniaLAXTerminal 7, Terminal 8 and in Terminal TB
Boston Logan International AirportBoston, MassachusettsBOSTerminal B 200
Daniel K. Inouye International AirportHonolulu, HawaiiHNLlevel 1 with 5 baggage claim areas labeled D, E, F, G, and H

United Airlines Lost Item Policy – Frequently Asked Questions (FAQs)

There’s no need to be concerned because United Airlines has a particular department dedicated to lost and found items. Without spending any time, contact United Lost & Found and have all of your problems solved immediately.

Missing items can be reported to the United Airlines lost and found phone number, which is open 24 hours a day, seven days a week in the United States and Canada.

The majority of “lost” baggage are only delayed because United airlines have scaled the baggage tracking operations, which can easily be accomplished within a few hours. Most likely, your luggage was mistakenly boarded on the wrong flight. Even if the United lost baggage desk has found your luggage and informed you that it will be on the next flight, ask them to file a lost luggage report.

Report your delayed bag online using any device.  You may quickly report your delayed bag on the United Airlines portal via the Manage Booking section.  The airline will ask passengers to enter their flight information, a detailed description of their luggage or products, and the chosen delivery information.

Passengers’ lost baggage information gets recorded into the automated baggage tracing system, on the airline’s website.  You may check the status of your delayed bag on the United Airlines website in the Manage Booking section. Please ensure that your name, address, travel information, and bag type information is correct.

Newark Airport’s Lost & Found Department is located in terminal C of Newark Liberty International Airport –   Monday through Friday, from 9:00 a.m. to 5:00 p.m to inquire in person.  Travellers can also call at United Airlines lost and found contact number.

The United Airlines may convert cash found on board or in the terminal into one or more prepaid cards. Prepaid cards allow airlines to refund money to their rightful owner swiftly and safely.

We encourage you to complete the United Airlines lost and found as soon as possible by visiting the airline’s website. The airlines have a better chance of discovering your missing item if passengers file the missing baggage complaint within five days.

Make sure to give a thorough description of the missing item. For instance, if you’re missing a suitcase, for example, let us know the color, brand, size, image, and the billing receipts that describe the suitcase in detail if you could provide.

For the next 30 days, United Airlines will actively look for your missing item. If they don’t discover it within that time frame, the airline will send an email letting you know it is untraceable and ask you to file compensation for the missed item.

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