When you’re flying with a big airline like United, there’s so much that can go wrong. Whether you don’t check your bag into the hold or it’s lost somewhere along the way. If you’re checking luggage, there are many places where mistakes are made and even the most careful passengers can find themselves re-routing their trip to retrieve lost baggage. United Airlines lost and found policy is what you need to learn today!

United Airlines Lost and Found Policy

If you happen to have misplaced, lost, or left behind something on United Airlines then this guide is your best chance of recovery of your lost belongings.

An Overview of United Lost and Found Policy

United Airline lost and found customer team has a different approach to helping their passengers find lost items. The airline handles lost item requests by itself, rather than outsourcing to any third-party agencies. 

Hence the airline is required to reimburse passengers if their luggage is damaged, delayed, or lost under any international treaties (for overseas travel). 

Let’s understand how you can reduce the risk of damage, delay, or loss, and you can learn how to pack, check in, and claim your luggage. 

united airlines luggage lost and found policy

United Airlines Lost and Found Policy for Damaged Bag 

When damage to a passenger’s baggage and/or its contents occurs while the bag is under the airline’s control during transit, the United flight Lost and Found team is responsible for repairing or reimbursing the passenger (subject to maximum limits on liabilities).

Airlines are not liable for damage to the bag that occurred prior to its arrival or damage caused by incorrect packing. When a bag’s damage is irreparable, airlines will negotiate a compensation figure based on the bag’s value and depreciation.

However, United Airlines avoids the liability of certain items – 

  • Items that are fragile, or in the form of electronics, cash, perishable items, other valuables, etc.).
  • The Airlines are not compelled to pay passengers for items they have excluded from their contracts of carriage when traveling within the United States.
  • In addition, United Airlines is accountable for these items if they have accepted them for transport for INTERNATIONAL travel (including the domestic segment of an international itinerary). This is true even if travelers did not reveal that these items were packed in the suitcase when they checked in.

Although, the United Airlines lost and found team shall not compensate for over-normal wear and tear. However, United Airlines would still be accountable for damage to checked baggage wheels, handles, straps, and other components.

United Lost and Found Policy for Delayed Bag 

United Airlines will do everything necessary to get your luggage to you as quickly as possible. The next step is to file a delay report on your luggage via United com lost and found or with the United baggage claim desk at the airport.

Passengers can continue their journey as planned at this point, and the airline will contact the affected passengers directly to arrange for the delivery of the reported luggage whenever it arrives. Here are the next steps – 

Receive a Message About Delayed Baggage –

  • The United airlines will do its best to send an SMS or email with further instructions concerning the delayed baggage. 

If a passenger received a  communication from the United Lost and Found department, please follow the steps to complete the luggage delay report. 

We advise you to do it either online or with our ground crew at the airport, depending on your destination. The next step would be –

How to File a Baggage Delay Report –

United delayed baggage
  • If you didn’t receive any additional instructions through SMS or email, your options for filing a baggage delay report from your destination airport. 

You can fill out the report online, or contact our ground crew at the United Lost and Found desk if you’d want them to do it for you. 

Please keep in mind that transporting your suitcase at some airports may necessitate customs processing. You may need the following report to file a delayed baggage report with the United Airlines baggage lost and found team – 

  • Passenger’s names and contact details
  • Your flight information
  • The baggage receipt number
  • Description of the delayed baggage

The airlines will issue a Property Irregularity Report (PIR) that will help you trace your delayed baggage. The next step would be to track your baggage – 

How to Track Your Delayed Baggage

  • You will receive a property irregularity report (PIR) with a report number after completing the delay report. You can use this number to track the status of your United lost bag using the WorldTracer platform. 

The United Airlines lost and found customer service can assist you if you have queries about your delayed baggage. 

If your luggage has not been discovered after 72 hours, You can go ahead fill out the United lost item form to provide more information to the airlines. 

Compensation for the United Airlines Delayed Baggage –

  • You can seek compensation for the delayed baggage with the airline if the baggage was delayed beyond 72 hours. 

The airlines will reimburse passengers for day-to-day expenses such as medications, toiletries, clothes, etc.  

In the case where passengers received baggage anytime after 72 hours from the date when the delayed baggage report was filed, they are required to complete the compensation form within 21 days of receiving the luggage. 

Please keep all of the documents and receipts intact until your delayed baggage issue gets resolved.

Lost and Found Policy for Misplaced Baggage 

missed baggage for united airlines

The Airlines will generally declare a suitcase missing between five and fourteen days from the date of the missing baggage report filed by the passenger.

The type of route (international vs. domestic), where the itinerary involves more than one airline, the baggage authority searching conduct, and other factors, as per United lost baggage policy. 

Responsibility of the United Airlines If the Baggage is Declared Lost

Once a United airline concludes that your luggage has been lost, they are liable to compensate passengers for the contents in the misplaced bag, subject to depreciation and maximum liability restrictions.

  • The Airlines is required to refund the baggage fee or additional baggage fee charged during the United Airlines check-in.
  • For all the important things or contents that were in the missing baggage, the United Airlines lost baggage team may seek receipts or other proof to accurately assess the lost baggage compensation. 

Here’s what the liability or compensation amount looks like for United Airlines domestic and international travel – 

Domestic Lost Baggage Liability –

  • United Airlines lost and found teams exercise the right to compensation and are permitted to restrict their obligation for a lost, damaged, or delayed bag on domestic flights, as per DOT guidelines.

    Airlines can pay more than the amount in lieu of the actual value of the missing bag. The regulation allows for a maximum liability sum of 3,800 USD.

International Lost Baggage Liability –

  • United Lost and Found claim desk governs the carriage of luggage on most INTERNATIONAL flights. For any baggage that is misplaced, passengers are liable to get 1,780.00 USD. United Airlines can pay more than the amount if they choose to, but they are not obligated to.

Liability for the Missing Assistive Devices –

  • On domestic flights, United airline’s liability for lost or damaged assistive devices is equivalent to the device’s original purchase price. 
  • For instance, if the airline destroys or loses an assistive device worth 20,000 USD, the United Airlines baggage lost and found team is liable for 20,000 USD. 
  • If a 20,000 USD worth of assistive device is damaged but not destroyed by an airline, the airline is liable for the cost of the damage up to the original purchase price.
  • Any piece of equipment that aids a passenger with a disability in coping with the symptoms of his or her disability. The Assistive Device includes Braces, Wheelchairs, Hearing Aids, and Oxygen Concentrators.

United Airlines Lost Item on Flight

While the chances of recovering your United lost item are minimal, there are a few actions you may take to improve your chances of recovering it. Not all scenarios are straightforward. Here’s a look at a few potential circumstances and what you should do to (hopefully) reclaim your belongings.

  • If you’re still at the airport when you discover you’ve misplaced something and haven’t gone past security. Go approach the airline desk.
  • When United Airlines lost carry-on items go missing on an aircraft, approach the claim office’s Lost & Found section.
  • Realizing right away that the item is missing, it’s unlikely that it’ll be at the office, but notifying the employees and filing a claim will help you receive your lost items quickly.
  • If you’ve already left the airport and aren’t close enough to return, your best bet is to call United Airlines lost and found a phone number to verify whether the item has been returned to the United lost and found claim desk; if that fails, use the airline’s hotline to submit a formal lost item complaint.

List of United Lost and Found Airport Centres

United airlines lost and found Centre

Contact the lost and found United Airlines airport center using the information below if you have any concerns, assistance, or comments about baggage delays, or damaged bags. Below is the airport terminal information you need to know in case of delayed, missed, or damaged baggage –

List of AirportCityAirport CodeTerminal Information
Denver International AirportDenver, ColoradoDENJeppesen Terminal, on Level 5
George Bush Intercontinental International AirportHouston, TexasIAHTerminal C
Newark Liberty International AirportNewark, New JerseyEWRThe main terminal building, lower level
O’Hare International AirportChicago, IllinoisORDTerminal C and Terminal A
Washington Dulles International AirportDulles, VirginiaIADTerminal 7, Terminal 8, and in Terminal TB
San Francisco International AirportSan Francisco, CaliforniaSFOGate F11 and E4 of Terminal 3
Los Angeles International AirportLos Angeles, CaliforniaLAXTerminal 7, Terminal 8, and Terminal TB
Boston Logan International AirportBoston, MassachusettsBOSTerminal B 200
Daniel K. Inouye International AirportHonolulu, HawaiiHNLlevel 1 with 5 baggage claim areas labeled D, E, F, G, and H

How to report lost or misplaced baggage with United Airlines?

To report lost or misplaced baggage with United Airlines, you can follow these steps:

  • Immediately contact the United Airlines baggage service department at the airport if you notice your baggage is missing.
  • Go to the United Airlines baggage service office, which is located in the baggage claim area, and complete a Property Irregularity Report (PIR).
  • Provide the United Airlines representative with your flight details and a description of your baggage.
  • Keep your baggage claim tag, as you will need this for United lost baggage tracking.
  • You can also report your lost baggage online through United Airlines’ website or mobile app. Click on the “Baggage” tab and follow the instructions to report your lost or misplaced baggage.
  • United Airlines will provide you with a file reference number, which you should keep for future reference.
  • You can track the progress of your lost baggage online or by calling United Airlines’ customer service.
  • If your baggage is found, United Airlines will notify you and arrange for its return to you. If it is not found within 21 days, you may file a claim for United lost Baggage reimbursement for the lost baggage and its contents.

It is important to report lost or misplaced baggage as soon as possible to increase the chances of it being located and returned to you.

In conclusion, United Airlines has a comprehensive lost and found policy in place to help passengers retrieve their lost items. Passengers can report their lost items online, through the mobile app, or by calling the customer service hotline. United Airlines will make every effort to locate and return the lost item to the passenger as quickly as possible.

Frequently Asked Questions – FAQs

Does United Airlines Have a Lost and Found Desk?

There’s no need to be concerned because United Airlines has a particular department dedicated to lost and found items. Without spending any time, contact United Lost & Found and have all of your problems solved immediately.

How to Find Lost Luggage with United Airlines?

Missing items can be reported to the United Airlines lost and found phone number, which is open 24 hours a day, seven days a week in the United States and Canada.

Do United Airlines Usually Find Lost Baggage?

The majority of “lost” baggage are only delayed because United airlines have scaled the baggage tracking operations, which can easily be accomplished within a few hours. Most likely, your luggage was mistakenly boarded on the wrong flight. Even if the United lost baggage desk has found your luggage and informed you that it will be on the next flight, ask them to file a lost luggage report.

Can I File a Lost Baggage Report Online with United Airlines?

Report your delayed bag online using any device.  You may quickly report your delayed bag on the United Airlines portal via the Manage Booking section.  The airline will ask passengers to enter their flight information, a detailed description of their luggage or products, and the chosen delivery information.

How Do I Track my Lost Luggage with United Airlines?

Passengers’ lost baggage information gets recorded into the automated baggage tracing system, on the airline’s website.  You may check the status of your delayed bag on the United Airlines website in the Manage Booking section. Please ensure that your name, address, travel information, and bag type information is correct.

How to Contact United Lost and Found at EWR (Newark Liberty International Airport)?

Newark Airport’s Lost & Found Department is located in terminal C of Newark Liberty International Airport –   Monday through Friday, from 9:00 a.m. to 5:00 p.m to inquire in person.  Travellers can also call at United Airlines lost and found contact number.

What If I Lose Cash Onboard while flying with United Airlines?

The United Airlines may convert cash found on board or in the terminal into one or more prepaid cards. Prepaid cards allow airlines to refund money to their rightful owner swiftly and safely.

What Can I Do to Increase the Chance of Finding My Item with United Airlines?

We encourage you to complete the United Airlines lost and found as soon as possible by visiting the airline’s website. The airlines have a better chance of discovering your missing item if passengers file the missing baggage complaint within five days.
Make sure to give a thorough description of the missing item. For instance, if you’re missing a suitcase, for example, let us know the color, brand, size, image, and the billing receipts that describe the suitcase in detail if you could provide.

How Long Does United Airlines Take to Find the Lost Item?

For the next 30 days, United Airlines will actively look for your missing item. If they don’t discover it within that time frame, the airline will send an email letting you know it is untraceable and ask you to file compensation for the missed item.

Does Newark airport have a lost and found?

Yes, the Newark Airport Lost and Found department is located in Terminal C on the baggage claim level, and you can reach them at 973-961-6200. Alternatively, you can also submit a lost item report online through the Port Authority of New York and New Jersey’s website.

How much does United reimburse for lost baggage?

The cost is not guaranteed. It’s always a good idea to read and understand the United baggage policy and to purchase travel insurance to ensure you have coverage for any potential loss of baggage.

Does United reimburse for lost luggage?

Yes, United Airlines does reimburse passengers for lost luggage. If a passenger’s checked baggage is lost.

What is United Airlines’ Lost and Found Policy?

United Airlines Lost and Found Policy outlines the procedures and guidelines for reporting lost items, claiming lost items, and returning found items to passengers.

How do I report a lost item to United Airlines?

To report a lost item to United Airlines, you can visit their website and fill out a lost item report form or contact their customer service hotline.

What information do I need to provide when reporting a lost item?

When reporting a lost item, you will need to provide your flight details, a detailed description of the lost item, and your contact information.

Does Washington Dulles airport have a lost and found?

Yes. The department is located in the Main Terminal on the baggage claim level, and you can contact Dulles airport lost and found team by phone at (703) 572-8479 or submit a lost item report online through the airport’s website.

How long does it take for United Airlines to respond to a lost item report?

United Airlines typically responds to lost item reports within 24-48 hours.

How long does United Airlines keep lost items?

United Airlines keeps lost items for 90 days.

Does Tampa airport have a lost and found?

Yes, Tampa International Airport has a lost and found department where lost items can be reported and potentially recovered. The Tampa airport lost and found department can be reached by phone at (813) 554-1400 or by filling out an online form on the airport’s website

How do I claim a lost item from United Airlines?

To claim a lost item from United Airlines, you will need to provide proof of ownership and contact their Lost and Found department.

Does Chicago international airport have a lost and found?

Yes, Chicago O’Hare Airport lost and found department is where you can inquire about lost items. The O’hare lost and found department is located in Terminal 3, and you can reach them by phone at (773) 686-2385).

11 thoughts on “United Airlines Lost and Found
  1. Mary O Sullivan on Reply

    I was Flying from Newark flight Ua23 WED 18 may TO dublin I was sitting on seat 1F I think i might have left my reading glasses on the self could you please let me know if you found a pair Yours Mrs M O Sullivan

  2. Linda Hallinan on Reply

    I was on Flight 296 from LA to IAD and left my cell phone (I Phone 12, turquoise cover) in the seat pocket – seat 30F – today (5/28/22). Could you please let me know if it was found during cleaning? Thanks, Linda Hallinan

  3. Shauna E on Reply

    I was on flight 2241 from IAH to TPA (departure 6:15pm) on 5/28/22 (Saturday night). I left a black bag that I used as a pillow for my back in seat 23A. it was not a pillow, but it was stuffed with rolled up clothes. One of the items was a gift, also a few other clothing items rolled up. The black bag was a zippered oblong travel bag. A Louis Vuitton cream colored Shawl/wrap was one of the items in it. Please return. It was a gift from a dear friend. Thank you in advance for your help.

  4. Marianne Milks on Reply

    I jhave had NO response from United, nor able to reach anyone. It has been TWO weeks! I lost my Resident Alien Card (Green Card) between check-in to United at FCO and arrival at EWR on May 24, 2022., flight U0041. I have been on the phone for HOURS trying to speak to a person. Emails did not work: no response, just a case number. PLEASE…I know exactly when I had it last. It was most likely on the plane, either in the pocket of seat 35D/F, or in the overhead bin.

  5. michael kevin fitzpatrick on Reply

    i think myApple I phone fellmout of my pocket on tje plane tonight. flight 2002UA form san francisco to dulles PLane came in tonight 9:15 Home number 703 430 4899

  6. Michael Okamura on Reply

    I lost my phone on flight UA5913 (DEN-ELP) on September 23, 2022. It is a Samsung Galixy 21. I was seated in G2 on that flight

  7. Pia Andal on Reply

    Hello there.
    My name is Pia Andal and I had a flight with United Airlines on my way to Austin Texas, from Los Angeles.
    During the flight, I lost my cell phone and I have a hotel voucher and 60$ food voucher for myself and my three kids that were not acknowledged despite my struggle of having no cell phone to use.
    It was a disaster for my family, having no help from the airline. Phone lost was during the flight and cost below 400 dollars. I am asking for help to compensate me with the lost item during the flight.

  8. Bernice Brooks on Reply

    Passenger Bernice Brooks on United Flight 1116, Dec 14th arriving at 10:43 pm to Tampa International Airport. Was wheel-chaired by Employee to baggage claim and out to curb to wait for a family member to pick her up.

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