American Airlines Pet Helpline Number

The pet policy varies according to the destination and country. With some flights and destinations, pets are not allowed. So, while booking flight with any airlines always look for the pet policy if you wish to take along your pet. According to American Airlines pet policy, passengers cannot take along pets in the cabin for the flights to/from South America, to/from trans-Atlantic/trans-Pacific or to/from Hawaii.


Rules according to American Airlines pet policy

– Passenger should get the pets properly vaccinated and should present the health certificate of the pets.

– Only dogs and cats are allowed to carry along with American Airlines.

– Pets will not be accepted for travelling as cargo if the forecasted or current temperature is above 85 degrees Fahrenheit and/or the temperature of the ground is below 45 degrees Fahrenheit.

– No pets are allowed on the flights which have a fly time of more than 12 hours or the flights from Bolivia, Brazil, Hawaii, Uraguay, Venezuela, Argentina, Chile, or Paraguay.

Passengers should always remember to inform the American Airlines in advance if they wish to carry along their pet while travelling. American Airlines will strictly not entertain any immediate travel along with pet requests.

American Airlines pet policy allows up to 5 kennels on the American eagle flight and up to 7 kennels on the American Airlines flight. Passengers can call on American airlines pet cargo phone number +1-855-284-6735 for booking their pets as cargo.


American airlines pet carry on policy

American airlines pet carry on service is offered if passenger’s dog or cat is eligible according to the requirements and standards. You should have an approved pet carrier for your pet. The pet carrier should be spacious enough for the pet, the base of the carrier should be waterproof, and it must have proper ventilation and lock system. The maximum allowed size of the pet carrier is 19in*13in*9in.

Allowed pets

Only small cats or dogs.

Pets age criteria

The age of the pet should be at least 8 weeks old to be eligible for travelling.

Restricted routes

Passengers are not allowed to carry along their pets in the cabin of transpacific or transatlantic flights. Passengers can carry along their pets in the cabin for most of the flights to the United States(excluding Hawaii), Central America, Canada, Mexico, Alaska, St, Croix, St. Thomas, Puerto Rico.

Only service dogs are permitted to be inside the cabin of flights to the United Kingdom and Ireland.

Restricted aircrafts

Passengers are not allowed to carry along pets in the cabin of Business or First class of the many aircrafts such as 767, 757-L, 777-200, A330-300, Airbus A330-200, 757-EW, 777-300, 787-9, and 787-8.


Pets carrier standards/requirements

The permitted carrier measurements depend on the aircraft for that route. The rule says that only one pet is allowed per passenger but this rule does not imply for the mother cats and dogs. Two pets having the same size and species (kittens, puppies or toy dogs) are allowed inside a single carrier but there should be enough space for both the pets to stand and move around. The total combined weight of pets should not exceed 20 pounds. No birds are allowed on the flights of American Airlines.

Check-in

Passengers will have to check-in at the passenger counter and pets will not be allowed to check-in at curbside. You will have to pay a fee during the check-in process and your pet will be counted as carry-on baggage.

Documents and certificates required

There is no requirement of any health certificate or document for the pets to travel in the cabin.


Policy for emotional support animals/service support animals

As effective from April’19, all emotional and service support animals will be accepted in the flights of American Airlines according to the new rules and regulations. One emotional support animal is allowed per passenger in the cabin. American Airlines will only accept dogs and cats as the emotional support animals. Other than the dogs and cats, disabled passengers are allowed to carry along miniature horses as their service support animals. The emotional support dogs and cats must be properly vaccinated and should be at least 4 months old.


American airlines pet cargo policy

American airlines pet cargo policy states that if you find your pet too big to fit under the seat, the flight is long hauled, or your animal is not a cat or dog then you can choose for the cargo pet shipping option with American Airlines. The place where your pets will be kept in cargo has the same pressure and temperature as the flight cabin. Some of the American airline’s aircraft do not ship live animals as cargo which includes Airbus 321, Airbus 319, Airbus 321H, Airbus 321S, and Airbus 319.

Allowed pets

Cats and dogs are allowed but birds are not allowed. The flight should not exceed 12 hours of flying. Two pets per passenger are allowed as checked baggage.

Restricted routes

Those pets which are being shipped as cargo to Hawaii will go through Honolulu. Pets must travel as air cargo for the destination of the United Kingdom.

Cargo pets are not accepted for the travel to/through/from Las Vegas, Tucson, Palm Strings, and Phoenix from the period of May 1 to Sep 30.

The cargo shipping facility of pets is not offered for the Japan flights.

Restricted aircrafts

Pets as cargo cannot travel on A321H, A319, A321S, and A320 aircraft as well as on the Air Wisconsin operated flights.


Documents and certificates required

A licensed veterinarian issued health certificate is required within the 10 days of the flight.  If any passenger returns to the origin country through the same ticket then, the health certificate’s validity is of 60 days.

Check-in

The cats and dogs must be checked in not more than 4 hours ahead of the departure time of flight at the ticket counter and meanwhile, the passenger will also have to pay the fee for pets shipping. Passengers should check-in with their pets as early as possible as the limit for pets per flight is not much and the American Airlines follows the principle of first come- first serve. The maximum limit of pets as cargo is two pets per passenger. No pets are allowed as cargo for the flight of more than 12 hours.

Restricted breeds

The following breeds of dogs are restricted for travel with American Airlines:-

American Staffordshire Terrier, American Bully, Affenpinscher, Boxer(All breeds), Bulldog(All breeds), Boston Terrier, Brussels Griffon, Chow Chow, Cane Corso, Dogue De Bordeaux, English Toy Spaniel, Japanese Chin, Lhasa Apso, Mastiff(All breeds), Pit Bull, Pekingese, Pug(All breeds), Presa Canario, Staffordshire Terrier, Shar Pei, Shih Tzu, and Tibetan Spaniel. 

The Persian, Exotic Shorthair, Himalayan, and Burmese breed cats are also restricted to travel with American Airlines.


Temperature restrictions

No pets will be accepted as cargo if the forecasted or current temperatures are above 29.4-degree celsius(85-degree Fahrenheit) or below the 7.2-degree Celsius(45-degree Fahrenheit) at any destination in the itinerary. Some pets may be allowed to travel as cargo at the temperatures below 7.2-degree Celsius(45-degree Fahrenheit) with the certification of acclimation. But no pet is allowed to travel at the temperatures below -6.6-degree Celsius(20-degree Fahrenheit). Passengers get 24/7 assistance and help for rescheduling their pet’s cargo booking when the temperature is out of the permissible range.   


Pet Carrier Size dimensions

The maximum permitted crate size is 40in*27in*30in for all the flights with American Airlines except MD80 and Boeing 737 aircraft. The series 700 crates are not allowed on any of the American Airlines flights. The locks of carriers should be made of strong metal. 

Two cats and dogs are allowed to be in the same crate/carrier if they are between 8 weeks and 6 months old and belong to the same species. The weight of both pets must not exceed 20 pounds each.


American airlines pet fee

American airlines pet fee depends on whether the pet is being carried along in the cabin(if the pet is eligible) or booked as cargo to travel along. Read below to know the American Airlines pet policy in detail.

Dog and cat carry-on fee/cost

Your pet will be counted as a carry on luggage and a $125USD fee will be applicable. The check-in process should be completed at the passenger counter as pets cannot check-in at the curbside. For service animals, no fee is charged.

Dog and cat cargo fee/cost

The pets will be counted as a piece of checked baggage and a fee of $200($150 for travel to/from Brazil) will be applicable.


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