Allegiant Lost and Found

Allegiant lost and found policy is the guidelines that help passengers find their lost belongings, claim compensation in case of a delayed or damaged bag, and help to find the missing items on board to the rightful owner. Here are the guidelines that help passengers with the said procedures about what to do when the baggage or an item is missing. 

Factors Included under Allegiant Air Lost and Found

There are numerous factors associated with the lost and found event – whether it is receiving a damaged checked bag or reporting a delayed bag, or accounting for the compensation, the policy covers all the aspects that help passengers take mindful steps if they are affected. 

Damaged Luggage on Allegiant Air

The nature of luggage is meant to shelter its contents and offer enough protection to the contents placed inside. The airlines will refuse to transport any baggage or its contents if they are unable to sustain regular handling.

Whether the baggage is new or has few wears and tears, it will show signs of usage and wear in the course of typical handling. Allegiant lost and found team will not be liable for any of the following losses:

• Normal wear and tear scratches, scuffs, tiny scrapes, or soiling;
• Split or ripped seams and zippers, cuts, splits, and punctures caused by inside contents are all examples of damage caused by big or over-packed bags.
• Any damage caused by the cuts to the inner metal frames run in the fabric causing splits or tears in luggage material, and pull handle casing/attachments/rivets ripped away from frame or material are examples of manufacturer flaws.

The airlines will not accept liability for damage to a bag that is not attributed to the airline’s negligence. The airlines will not accept liability for damage caused by leaking from another passenger’s bag.

Delayed Baggage on Allegiant Airlines

Under the Allegiant Airlines baggage policy, the carrier ensures to provide your luggage on time after you land. If you can’t find your bags after landing, consult an Allegiant lost and found team at the airport. When you file your claim, the airline agent will issue you a 13-character file reference number or Property Irregularity Report (PIR).

The airline cannot guarantee that the customer’s baggage will fly with them on the same plane due to late check-in, and will not be liable for any damage, delivery charges, or consequential expenses incurred as a result of the bag’s failure to arrive on the same aircraft as the client.

Follow these steps to retrieve your delayed baggage with the airlines  – 

Find your bag – Using your name and a 13-character file reference number, you may check the status of your luggage via Allegiant Air lost and found phone number.

Baggage Delayed for 5+ Days – 

• The airlines will need more information to assist you if your bag has been gone for 5 days or more. 
• Passengers need to fill the Property Questionnaire with the 13-character file reference number they were given at the airport to get started.
• Use the online contact form to send your claim information and the completed questionnaire.
• Fill in your details after selecting the  ‘Delayed bag expenses’ from the ‘Subject’ pull-down menu.

Damage, Delay, or Loss to Contents Inside the Baggage

Except for claims arising from international flights covered by the Montreal Convention, the Allegiant lost and found a team that restricts the following items as checked baggage and do not accept any liability for any delay, loss, or damage – 

• Medications, eye-glasses and other assistive devices
• Personal documents that are important under the eyes of the law such as will paper
• Painting and other works of art
• natural fur products, antiques, heirlooms, 
• Electronic gadget, IT hardware, or other equipment

Allegiant Air Lost and Found Items & Locations 

Was there something you forgot on one of the Allegiant flights or at the airport? The lost and found team makes every attempt to return any belongings that have been left onboard our planes. Here are the following situations that will help you learn how to find the missing item – 

Lost Belongings at the Airport 

Follow these steps to request the recovery of lost belonging at the airport area – 

• Please notify the Allegiant Lost and Found department if you have left an item in a public area of the airport (e.g., bathroom, restaurant, or general boarding area).
• Complete the lost item form  which may not fulfill accessibility rules if you left it in a specific area at the Allegiant Air section of the airport (e.g. a Business Lounge area, the desk of a gate, etc)
• Make careful to include as many details as you want about the missing item, such as the brand, color, size, serial number, or unique features. 
• Chargerback has been selected by the airlines to manage the Lost and Found service. The third-party baggage tracing company will send passengers a confirmation email with a tracking number once they’ve filed a Lost Item Form.
• Chargerback will send you an email with clear instructions on how to retrieve your lost item if it is found. 
• If the airlines were unable to retrieve it, they would contact passengers to help them file a lost baggage compensation. 

Lost Item on a Plane 

To report the loss of any item onboard, passengers need to complete the Allegiant lost and found form, and – 

• Passengers need to provide as many details as they could for the lost baggage such as the brand, color, size, type, serial number, and other distinguishable characteristics. 
• For electronic devices, they need to provide the username and password information
• Chargerback has been selected by the airline to manage the Lost and Found service. The third-party baggage tracing company will send passengers a confirmation email with a tracking number once they’ve filed a Lost Item Form.
• Chargerback will send you an email with clear instructions on how to retrieve your lost item if it is found. 
• If the airlines were unable to retrieve it, they would contact passengers to help them file a lost baggage compensation. 

Passenger Loses Passport and Other Travel Documents

If you lose your passport, you must notify the passport office or consulate as soon as possible. All passports discovered at an airport by the Allegiant Airlines lost and found team are handed over to the local Customs office, or to Airport Security at the airport where they were discovered.

Traveler Lost Some Currency

The airline secures all currency found in a lost wallet, bag, or article of clothing at the airline’s ticketing office in the airport where it was discovered, and a receipt is placed inside the item in which the currency was discovered.

Note: When you get your lost wallet, purse, or piece of clothing back, it will come with a receipt as well as the electronic gift card with the exact amount of money any passenger has misplaced. Passengers can collect the electronic gift card with the Allegiant Airlines baggage claim team.

Passenger Lost the Ticket 

If a passenger lost a ticket issued by the airline, they need to contact the Allegiant Air reservation team to send them a copy of the e-ticket at the passenger’s registered email address. 

Allegiant Air Checked Items Allowed 

As per the Allegiant lost and found policy, the following items are conditionally accepted as checked baggage and are subject to the passenger’s liability of risk, damage, loss, or delay.

The airline allows passengers to travel with these items as checked baggage and would be issued a limited liability baggage tag and is duly signed by Allegiant Air and the passenger. 

In such a case, the Allegiant Airlines lost and found desk will not be responsible or liable for loss to any of these items, 

All the fragile or perishable items will not be accepted as the checked bag unless – 

• They are tightly packed or covered 
• The items do not pose any risk, damage, or harm to the nearby checked bag

Many items, such as those included in the following list, will not survive normal baggage handling, as the passenger need to sign the liability form with the Allegiant Air

• Shopping bags, grocery or garment bags
• Cosmetic cases
• Musical instruments and other delicate instruments
• Radios, electronics, photographic equipment, and computers
• Framed items, glasswares, display cases, and paintings 
• Any form of liquid or glasses
• Fishing rods, and tennis racket

Frequently Asked Questions – FAQs